I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

ZERO stars! Avoid this store at all costs! They want to move product. They do not have "customer…read moreservice" in their vocabulary. It's about their sales, not your needs. Bo at this store forced a tablet on me last year, under the guise of it being a free promotional gift. What he did not say is Verizon would proceed to charge me each month, while having me signed up to a contract. For a device I did not request, did not want, and do not use. It's like the eighth circle of hell trying to get out of this thing. No one at the store takes responsibility. Then you've got calls to Verizon customer service. Hold times of 10 minutes plus to get an agent. Who knows how long the wait time truly is. I hang up at the 10 minute mark. I'm in the market for a new phone and I would never return here ever! I've just got to get rid of the "gift" I'm paying for first. AVOID.

Quan is the most helpful person I have ever met in sales. He patiently helped me switch over three…read morephones when we switched over or merged from Sprint. Anytime I have any issues I can pop in to the middleton location and he is always able to help me out. He is the best in customer service and TMObile is lucky to have him!

T Mobile employee at this store just advised that the entire Sprint system is down and unavailable…read moreonly at this store. We were unable to change and upgrade the phone and service. I would not recommend this store.

Claudio was extremely helpful in solving of an extremely unique issue on my new phone! He was…read moreincredibly patient and eventually got the phone working again. Will definitely be returning if anything comes up again.

Service at T mobile was known to be bad, but this store is worst of all time. I have never been…read moretreated no rudely. The store attendant keeps telling us off the door mat because it counts how many ppl come in and out. It seems that helping us solving the problem is not their priority, selling us something is. We have been customer for years, such bad service is pushing us away.

Has to be one of the worst customer experiences. I've been twice, no one even came up to me for 30…read moreminutes. The weird woman working there picks her clients and it's about an hour per client. never go here. Do it online

I broke my iPhone and needed a replacement fast. I use my phone for my business and couldn't wait…read morefor another phone. Josh helped me find the right replacement and got me up and running again in less than an hour. He is friendly and knowledgeable and a delight to work with.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

The people that work at this store are so helpful. I have experienced great customer service from…read moremany of them, including two Ryans. Aside from being friendly and professional, they do what they can to make sure you leave happy.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.

I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.