Purchased glass table and chairs over 20 years ago and is still in excellent condition. It's a…read moreunique dining furniture set.

I purchased 5 items from this store. The first four were delivered with no problem. However, the…read morebed I purchased was on back order. It did not arrive at the given time. When it did arrive the delivery personnel did not put ot together correctly. After sending several emails to the store to request they send someone back out to fix the bed, I realized that I had been corresponding with an AI generated system that kept telling me someone would reach out to me soon.. Never talked to a real person until I called a day later.

Shawn was amazing.He was so knowledgeable on the mattresses and all the other items they sale at…read morethis store.Got a great price on the mattress we bought, can't wait to get it Will give an update after our mattress is delivered.Thank you,Shawn.

Shawn was amazing!!! Not only did he help me find the perfect mattress, he was able to facilitate a…read moreswift delivery for me when I was in a bind. He truly made me feel like family from the moment we walked in the door. I highly recommend this amazing company!

Johnny and I came into this location looking to see a ghost mattress, wanted to know all about it…read more Kacey helped us and we ended up buying something totally different. Kacey was very helpful and pleasant. We got a great deal working with her and Store manager Tyler. This was not a planned visit and spent more than I wanted to, but that is on me. If you are looking for a great deal on a mattress or bedroom furniture, go see them in Grapevine.!!! Not a paid person, just a customer, who appreciates great service!!!

I am extremely disappointed with my recent experience at Ashley Furniture…read more We purchased recliners that turned out to be flimsy, extremely uncomfortable, and poorly designed. When fully reclined, you cannot even see the TV properly, which completely defeats the purpose of buying recliners for a home theater setup. On delivery, we were told that if anything was wrong, we had three days to call. We called within that period, exactly as instructed. Instead of trying to help, the representative basically told us it was our problem and that they would not refund or return the recliners. The attitude was dismissive, rude, and completely unacceptable. I have bought many things from Ashley Furniture in the past and never had an issue with other locations, which makes this even more disappointing. But after this experience, I will never buy from them again. This is not the kind of company or customer service you want to deal with. Once they have your money, they clearly do not care. Nope

New leadership! New ownership and management! Love the new energy and service! So much new product…read moreand bigger selection. Love that you can get great value and buy luxury product at much affordable prices along with their 0% financing!

I ordered furniture with Leah Pollard to be delivered on 12/23. On 12/23, only half of the items…read morewere delivered and I was not informed that items were backordered until I called customer service on 12/23 asking where the rest of my order was. Customer service told me that items were going to be delivered on 12/27, 1/3, and 1/10 which was untrue. The remainder of my delivery is supposed to be delivered on 1/14.

We came looking for sectionals and ended up getting more furniture than we planned. The lady that…read morehelped us was so patient and helpful. She did us really well and got us good discount. The selection is large for the sofas and bedding. We did look for some entertainment center like shelves, tho they didn't have any at this store. Prices are a bit steeper in store than they are for the same brand of off brand stores like NFM, but the styles are also different. They have a protection plan that can be purchased for the furniture, supposedly if it's not used you get a credit at the end of the 5 years that can be used in store. We will see how that goes. We had a good experience. Now we patiently await our furniture delivery.

Purchased $10k worth of furniture for secondary home in CA. We flew from TX to take possession of…read morefurniture. Delivery had to come in stages for bed (1. platform frame w/drawers, 2. bunkie board, 3. adjustable base, 4. mattress). Because of the delivery stages & our travel, we missed the short 72 hour return window. We couldn't get anyone to answer the phone until I said I wanted to buy something else from them. They would not talk to me as our order was under my wife's name. They were okay taking my credit card & money though. We now have a bed that we must get a ladder to climb into & zero customer service from Ashley. I will never buy from them again & suggest you do the same unless you do ALL the research & measurements. The sales people are of little help there & seem to only care about their commission sell. Forced to buy another bedroom set from a competitor & just take the loss on Ashley. Never again.

My family and I came to Ashley furniture to have a look around. We were helped by Kendarryl, who…read morewas helpful throughout the process and was able to provide a good deal for me. I'm grateful to have worked with him and appreciate how responsive he was with any questions/concerns I had. I love the furniture in my place, it's comfy and stylish. The delivery guys were professional and quick with setting up my furniture and moving it around. The delivery charge is excessive and some of the protection they offer on the furniture doesn't seem worth it. I look forward to returning here, if I am in the need for furniture.

We purchased our living room Couch and Recliner Love Seat back in January. We had some issues with…read morethe delivery process. But Ashley made good on the delivery. On Friday 26 September our recliner love seat while in the extended position stopped working as designed. Both side are struck in the extended position stopped and will not retract. We made notification to Ashley and spoke with a human and was referred to call a number and the contractor will take care of the problem. The contractor is a "BOT" but never spoke with a representative/human. We were told that the contractor will make contact within 36 hours. Tick, Tick. We were emailed by the BOT and requested an address to send the replacement parts to be sent to. We sent the address as requested. Tick, Tick We were emailed by a BOT requesting photos of the serial numbers. We sent the photos of the serial numbers. On several occasions over six days we called the Ashley Store at 9100 N Fwy I-35W and told there was nobody present to answer my questions. Even our sales representative Donna M. Has ghosted us. Tick, Tick So where do we go from here? Why doesn't Ashley make good on their warranty? Tick, Tick Why can't Ashley management make contact with me? Ashley is dishonest in their business practices! Ashley relies on their contractor without any oversight of their unreliable practices. Tick, Tick Is it normal for Ashley to practice display unscrupulous behavior without any accountability? Failure, incompetent, dishonest, disrespectful and brings no value to the community. One Star is too much! Ashley! You have my phone number! Day 23 STILL NO REAL LOVE FROM AshLIE

Excellent service from Leah, Alex, and Marty!! Charming team that went the extra mile to make our…read moreexperience GREAT!!

The service was fine. The selection was not bad and the value was terrible. I just wanted a good…read morewarranty on a leather couch in case my dog messed it up or scratched it or tore it. On a $3500 purchase for two love seats I spent almost $500 on a warranty going back-and-forth with sales to make sure that it would be covered if my dog missed one up. Tear vs. peal is why they turned down the warranty claim because it was appeal and not a tear. I really wish I would've got something nicer and could've paid a 10th of the price on marketplace.