Wandered in after looking for a reasonably priced sectional sofa for several weeks. Can't recall…read morenames of salespeople we interacted with but all very friendly. Found EXACTLY what we were looking for and bought a new Mattress at the same time! Delivery was about a month out but better than most, Lazy Boy was 7 months out. Delivery day was effortless, VM and texts were regular. Products delivered in perfect order. Glad we stopped by

Giving them 1 star is honestly being generous. DO NOT SHOP HERE…read more From the moment we walked in the store, terrible and disrespectful. Staff was sitting around on their phones, which is understandable if there was no one in store but there was multiple people walking around and it took them about 15 minutes for anyone to approach us to ask if we needed any help. If you've ever called the store and haven't gotten an answer, they ignore them. You would think that the constant ringing would cause someone to pick up the phone, but they just let it keep ringing. All while still being on their phones, doing nothing. We were inquiring about a mattress and I am not sure if they just simply thought I was stupid, but they kept on upping the price of the mattress (which they could input the price themselves on the iPad...weird) even after telling them multiple times that wasn't the price it said on the flyer of the mattress. On top of that, when we were finally approached, the employee never put his phone away. And maybe, just maybe, if he was dealing with questions online, I guess. But no. As we're speaking to him, not once looking up at us by the way, we looked at what he was doing on the phone, PLAYING CANDY CRUSH. There is a time and a place. Just flat out disrespectful. When we were figuring out the details to actually buying the mattress, different guy than the paragraph above, very charismatic but still a no from me. He was very vague with the instructions or details about the financing process and also treated us like we were beneath him. He rushed the entire process. Additionally, when it came to getting card and ID information, for a lot of the slots, he would just say to put whatever numbers down. Specifically, for the expiration dates. Shows how much they care. The worst isn't even over. The pickup process. They originally told us that we could pick up the mattress from the warehouse in Mesquite within a week, since the original delivery time would be 4 days but the weekend would get in the way and the warehouse isn't open. The employee at the store told us that he would call us to confirm that we could still pick it up that day. To this day, not a single call has been made. Anyways, we end up calling the service number on the receipt and they inform us that we cannot pick it up yet because it hasn't arrived, to call in three days. Hm okay. Three days go by and we call. Nope, hasn't arrived, another four days. We desperately needed the mattress, so we decided to put up with it because we did not have the time to order another one from anywhere else. We call to let them know that we would be coming the next day to pick it up. We are then informed that we could not go pick it up because they apparently "damaged" it. The people from the service number offered us a couple dollars off the total amount and that it would definitely be ready in another week. During that week, we call just to make sure it's arriving when they said it would, and whoever was on the other side of the call was the most horrible, bad-attitude, person ever. I had my mother call because I was busy with work and he yelled at her through the phone and told her off. Unacceptable. Now for the worst part, the week passes by and we go pick up the mattress. We arrived at 3:10 to the warehouse. We did not leave til a little past 6:30. Absolute B.S. This is Texas. It was above 100 degrees. The excuse was that nobody on the other side of the warehouse was answering their requests to bring over the mattress to the pick up location. Other people who arrived, waited at most, 30 minutes to receive their furniture pieces. This is unacceptable. 3 hours and some change waiting. The guy at the pickup location apologized a couple times but still withheld an attitude with us for wanting to know how much longer it would take for them to bring the mattress over. Mind you, it was folded in a medium knee-height box, so space or weight could not possibly have been an issue. Overall, a horrible experience. Never had a worst experience anywhere ever. I can see them going out of business within a couple years! 0/0.

ASHLEY FURNITURE IN ARLINGTON TX.....I placed an order on 1/15/2023, we got home and we decided to…read morecancel.....we called the store directly and the representative answered, I asked him to please help us cancel the order and he said, we only do cancellations in person!!! what!! no way! I asked for a manager and they had me on hold for 20+ minutes!!! I called back and nothing! same answer!...... they don't make it easy to get a hold of somebody! 1 star because we did get good help at the store otherwise 0 star. no wonder they have 2 star rating! how sad of customer service after you leave the store...... they really push on YOU HAVE TO COME IN TO CANCEL..... I got a hold of our sales person and he said no problem at first....after a few minutes he said "my manager is not letting me, can you come by the store?....... I understand they want to retain the sale but after this experience I AM NOT GOIN BACK! I was thinking on buying a different piece just wanted to cancel within my 3 days for now because I wasn't going to have time to go back until the next weekend......so sad they can't help you after you leave! they really PUSH HARD ON CANCELLING IN PERSON! sad sad business practice.....our sales person provided us with a 800 # to cancel and he said they should be able to do it and if not come in to the store....I hope this gets resolved without having to visit the store!! they really need to change this cancellation nightmare. ***update*** Donna from escalations specialists called and was super nice about the whole thing, she listened to my concerns and was truly helpful.....she provided me with her direct contact information.....updating to a two star. Once I receive the refund will update review.

Do not buy from this Ashley location or honestly, Ashley Furniture in general. This is NOT the same…read morecompany it was 10-15 years ago. I ordered a mattress & a bedroom set in person on July 10th and was told it wouldn't be delivered until August. Even then, only the bed and chest were delivered. I'm still missing the nightstand and dresser, which apparently won't arrive until close to September. When my items were finally delivered on August 13th, the chest had visible abnormalities on the bottom drawer. I immediately contacted my sales associate, who simply told me to call customer service. Customer service scheduled someone to come out on August 20th. Then, on 8/18, I received an email saying they don't have the parts or tools needed to fix it and that they'll contact me whenever they have what they need. Why would I want a refurbished or repaired piece when I paid for a brand-new bedroom set? They could simply send me a new chest and take back the defective one. The delays are one thing, but delivering defective or subpar furniture is completely unacceptable. I've had so many other issues throughout this process that I've spent HOURS on the phone dealing with Ashley's customer service. The entire customer experience has been a nightmare. And to make matters worse, after you have the bed for 3 days, you can no longer return it. I will never purchase from Ashley again, I spent over 8k at this store thinking it was a quality purchase. I was more than wrong. I've definitely learned my lesson. Please stay away from Ashley furniture and specifically this location for your own peace of mind you'll save yourself the frustration, time, and headache.

SAVE YOUR TIME AND COME STRAIGHT HERE FOR YOUR MATTRESS!…read more My wife and I actually enjoyed our entire experience at Family Mattress, unlike our experiences at Mattress Firm and Sleep Experts. Craig was very courteous allowing us space to try different mattresses without breathing down our necks, but still in range to answer all of our questions. Mattress variety, quality and price exceeded our expectations. We were also pleased to learn that our mattress will be made locally and new. And we are happy to be supporting Family Mattress as a local, family owned business, as we live in Mansfield ourselves. We were very happy to make a purchase and plan on coming back for all of our sleep needs.

Shawn was amazing.He was so knowledgeable on the mattresses and all the other items they sale at…read morethis store.Got a great price on the mattress we bought, can't wait to get it Will give an update after our mattress is delivered.Thank you,Shawn.

Johnny and I came into this location looking to see a ghost mattress, wanted to know all about it…read more Kacey helped us and we ended up buying something totally different. Kacey was very helpful and pleasant. We got a great deal working with her and Store manager Tyler. This was not a planned visit and spent more than I wanted to, but that is on me. If you are looking for a great deal on a mattress or bedroom furniture, go see them in Grapevine.!!! Not a paid person, just a customer, who appreciates great service!!!

July 31 ... they get the sale by promising delivery 46 days later, by September 15. September 5,…read morethey agree to deliver pieces of the set on September 11, but they break their promise ... the most important piece (the master bed) is pushed another 25 days to October 9. September 11, they text at 9:36 am they'll be there in 60 minutes. 10:25 am (11 minutes early), they leave a voicemail limited to "Hello". 10:31 am (5 minutes early), they leave a voicemail limited to "Hello, this is Ashley delivery support". 10:31 am (2 minutes after their written arrival time) the leave a threatening voicemail "Hello, this is Ashley Delivery Support. The driver's trying to be nice. If you're not home in a few ... within the 15 minutes, you will have to reschedule your delivery. Thank you." 10:35 am (1 minute before schedule arrival time) I reply to their text confirming I am here waiting. 10:37 am (1 minute after scheduled arrival time), they see me waiving (with eye contact) as they drive off. They were in the same block with an easy turn-around. 10:38 am they send me a text saying I failed to respond and will have to reschedule. The delivery was to an apartment in a tower. The concierge (over 18) was at the front desk the entire time, with a key to my apartment and instructions to let them in. I was in my apartment the entire time until I went down to investigate. My assistant was in my apartment the entire time in case they came. They could not be bothered to leave their air conditioned truck. They never found the freight elevator or tried the intercom on it. They never came inside to talk to the concierge. They never came to my apartment where two of us were waiting. They never left a useful messages by phone or text. Ashley lies to get the sale. Ashely lies to avoid delivery. Ashley points the finger at supply chain, store, delivery and customer to hide how bad they are. They are all bad ... stem to stern.

New leadership! New ownership and management! Love the new energy and service! So much new product…read moreand bigger selection. Love that you can get great value and buy luxury product at much affordable prices along with their 0% financing!

I am very regretful that I purchased nearly 11k in furniture from Ashley's in Plano. I was told…read morethat if there were any issues with the mattresses that I purchased, one being a very expensive Stearns and Foster it would simply be replaced. After having the mattress for just under 7 months after delivery delay, it has nearly an inch of sagging. The sales team inclusive of the manager at that time in January of 2026 was very specific in that it could just be replaced. I asked very detailed questions regarding the policy because I was purchasing two expensive mattresses totaling $7k for them both. The information was deceptive and for all consideration a simple lie. Ashley's will not replace the mattress or allow for reselection because the tech didn't measure sagging at 1.5 inches or more. However, the sales people at Ashley's certainly left those details out as they knew I would not have purchased the mattress. It's an absolute shame that as a consumer you are faced with these sorts of circumstances and now I am stuck with what should have been a perfect mattress by a reputable brand at an elevated price point. I will never purchase from Ashley's again and I would suggest that others be warned of how they go about business. I am regretful that I did not require the warranty information for review prior to purchase and I take responsibility for that alone. However, shame of Ashley's sales team for being deceptive for the sake of a sale of course and lacking common consideration in taking responsibility for the condition of the product they've sold.

Terrible experience. Bought recliner in mid June. Delivered 6/21. Recliner in store was fine,…read morebut delivered model had no resistance when recline mechanism activated, and would just fall back. Went back to see manager, he arranged new chair delivered and said if it's not right to refuse it. New chair was the same, refused it. Was told 7-10 days for refund, never came. Called to inquire and company disputed that it had been returned, claimed I still had the chair. Called customer service 5 different times over the past month, always terrible hold music for 30-45 mins and always someone who barely speaks english....who promises "this time" they will get it refunded. Never again. None of these issues with Nebraska Furniture.

We came looking for sectionals and ended up getting more furniture than we planned. The lady that…read morehelped us was so patient and helpful. She did us really well and got us good discount. The selection is large for the sofas and bedding. We did look for some entertainment center like shelves, tho they didn't have any at this store. Prices are a bit steeper in store than they are for the same brand of off brand stores like NFM, but the styles are also different. They have a protection plan that can be purchased for the furniture, supposedly if it's not used you get a credit at the end of the 5 years that can be used in store. We will see how that goes. We had a good experience. Now we patiently await our furniture delivery.

I have shopped at Ashley Alliance and had great customer service with sales team. I've purchased…read morefurniture and had great experience with quality furniture that has lasted. I recommend this furniture store.

My family and I came to Ashley furniture to have a look around. We were helped by Kendarryl, who…read morewas helpful throughout the process and was able to provide a good deal for me. I'm grateful to have worked with him and appreciate how responsive he was with any questions/concerns I had. I love the furniture in my place, it's comfy and stylish. The delivery guys were professional and quick with setting up my furniture and moving it around. The delivery charge is excessive and some of the protection they offer on the furniture doesn't seem worth it. I look forward to returning here, if I am in the need for furniture.

Well I will say they don't hound you.like at some of the other stores. Allen walked up and greeted…read moreus. Told us if we needed him he would be around. They have a good selection of beds couches and tables. They have nice things. But some of the couches fabric felt weird not something you want to sit on and be comfortable. I think for the for the price it was not worth it. I felt like it was over priced compared to some or the other stores.

The service was fine. The selection was not bad and the value was terrible. I just wanted a good…read morewarranty on a leather couch in case my dog messed it up or scratched it or tore it. On a $3500 purchase for two love seats I spent almost $500 on a warranty going back-and-forth with sales to make sure that it would be covered if my dog missed one up. Tear vs. peal is why they turned down the warranty claim because it was appeal and not a tear. I really wish I would've got something nicer and could've paid a 10th of the price on marketplace.

I want to thank customer service Marian for helping me to pay my bill on auto pay with synchrony…read morefinancial online inside living space store , because I don't know anything about social media and was very pleased with helpful and assistance from Marian. I would recommend this store to all my family and friends. Marian get a 5 star also nice kind and caring.

We purchased a loveseat with recliners, massage, heat, stereo on 8/7 (delivered 8/8 - ten days ago)…read moreand we HATE this piece. I contacted customer service and all they could do is point to their 7 day return policy in 4 different ways which is not reasonable. There was absolutely zero customer service in this interaction as they have no intention of making me a satisfied customer. I wish I had read these reviews prior to buying. Buyer beware! STAY AWAY FROM HERE AND TELL EVERYONE YOU KNOW TO SHOP ELSEWHERE! This place is not interested in having customers for life