New leadership! New ownership and management! Love the new energy and service! So much new product and bigger selection. Love that you can get great value and buy luxury product at much affordable prices along with their 0% financing! read more

I ordered furniture with Leah Pollard to be delivered on 12/23. On 12/23, only half of the items were delivered and I was not informed that items were backordered until I called customer service on 12/23 asking where the rest of my order was. Customer service told me that items were going to be delivered on 12/27, 1/3, and 1/10 which was untrue. The remainder of my delivery is supposed to be delivered on 1/14. read more

Read my review!! UPDATE: I responded to the message left below from the business manager. Never heard a word back. That memo was for show!! read more

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Very Disappointed -- Dishonest Business Practice and Poor Customer Service I purchased a floor model set from the Ashley Plano store, which included a chest, a dresser, a nightstand, a king-size bed, and a dresser mirror. The salesperson told me the 50% discount was part of a July 4th floor model change -- but never disclosed any existing damage on the furniture. When the set was delivered, the chest, the dresser and the bed footboard all had visible damages, including scratches and defects that were never mentioned during the sale. I contacted customer service several times, but they kept transferring me back to the Plano store. The store told me the set was sold "as-is" and refused to offer any resolution or replacement. To make matters worse, the floor model only included one nightstand, so I paid an extra $300 for a matching nightstand. When I told the store I was considering refusing the damaged floor set, they informed me that the extra nightstand is non-returnable -- which means I either have to accept the damaged set or sell the brand-new nightstand at a loss on the second-hand market. I understand that floor models may show some wear, but honest disclosure of damage is a basic business practice. Customers deserve the chance to make an informed decision. This experience felt deceptive and left me with no fair option. I strongly recommend checking every item thoroughly and being cautious when buying from this store. They do not stand behind honest sales practices or customer care. {Further Review} After a long and frustrating experience with both Ashley's customer service and the Plano store, we reluctantly agreed to accept the furniture, with a small compensation offered by Ashley. Unfortunately, this only led to further nightmare. Ashley scheduled a second delivery for July 23, and I took a day off from work to receive the items--but the delivery never happened. Due to internal miscommunication, the third-party delivery team was unable to retrieve the furniture from the correct warehouse. We then rescheduled for today, July 29. Yet again, Ashley failed to deliver. When I called to follow up, I was told the delay was due to a "quality assurance" issue. To make matters worse, the representative stated that if the issue persists, they may continue to reschedule indefinitely. This experience has been exhausting, and the lack of accountability and coordination has made it extremely difficult to trust the process. I hope Ashley takes this seriously and resolves the issue promptly--for us and for future customers. read more

WARNING DO NOT BUY FROM ASHLEY. The provide low quality products and do not stand behind anything. 3 Tables later and 24 chairs over 6 separate deliveries and still do not have an undamaged table and 8 chairs. Ashley is a rip off artist posing as a furniture store. Run as fast as you can away from Ashley Furniture!!!!!!!!!!!!!!!!!! read more

Ashey's has the worst warranty dept ever! It's going on 4 weeks for someone to come out! All behind and address that was supposed to be corrected by their warranty folks. Scheduled two visits both no shows! I will never buy from this business again and you shouldn't either! Store in Plano Texas! read more

I bought a bed, mattress, adjustable base and elevation kit( this was a free promo). Everything was delivered fine but the elevation kit didn't work. The delivery tech called it in and they were supposed to contact me and send out a new one. Well no one ever called. I called the salesman who sold it to me and he didn't help at all. I had to get in touch with the assistant store manager who stated the other assistant store manager was handling it. Nobody called. I had to call back again the next day. The assistant store manager I talked to the day before said it was scheduled. I said no one called me to let me know. So the elevation kit was delivered and installed. They put the bed upright and handed me the remote and walked out. I ran out to the truck because the bed would not go back to a flat position. He told me this button and I ran back into the house to try it and he drove off. I think he knew it was stuck and not working and needed to get to the next delivery. I was so upset. How ridiculous to leave my bed like that without confirming with me. I had to call the store and they put me on hold and no one ever came back to the call. I ended up calling the warranty dept. they tried to reach out to the driver and he didn't answer either. I am currently stuck with a new bed in a straight upright position. The delivery staff finally came back and disconnected the elevation kit and put my bed back in the flat position. But they left the height of my bed and mattress over three feet high. I couldn't sleep on a bed that high up. Ashley furniture - give your in store staff and your delivery crew proper and professional customer service training and follow up. I spent a considerable amount of money. PLEASE note. If you buy an adjustable base and/or elevation kit from Ashley, once delivered and accepted you are in your own. The store manager will not talk to you, the sales representative can't do a thing and the warranty department told me they don't service the model of adjustable base I was sold. I ended up adjusting the height of my bed on my own and while I can use the adjustable base, the elevation kit is worthless and sits disconnected from the adjustable base. I do not normally write long reviews. When you spend your hard earned money there is an expectation of some professional service or assistance with resolving it, right? read more

This Ashley Homestore sells fraudulent furniture protection plans. They fail to keep you informed of the plan and deny you a refund when you don't use the plan per the agreement. DO NOT EVER PURCHASE A PROTECTION PLAN FROM ASHLEY! It is a scam and is only to fraud you out of money. There is no protection. There is no assistance. read more

Horrible experience. I ordered a sectional that arrived earlier this year over two deliveries. First delivery, one piece was broken, they fixed that in a timely manner. Prior to coming to fix the broken piece, I let them know that the second piece arrived and was defective. The fabric was sagging and the arm was popping. Poor construction all together. They said they would add that to the ticket. It was never added. When the technician came to fix the broken bottom, he said he could fix the sagging by pulling apart the sectional and stretching it. Obviously I did not want something brand new ripped apart. I went to the store and spoke to T.S. He assured me he would get a replacement scheduled. I then received calls around technicians coming for repairs. I told them I was informed I would get a replacement. Finally they said they just needed a technician to come out and look at the item. I agreed. The tech came and took pictures. Then I get an email saying a refused service. It's been months an the number they gave me disconnects and they have stopped responding to my emails. read more

FINAL UPDATE 5/13/21: Well after some persistence, we got our replacement sectional...yet again the wrong color. We ordered a light grey sectional, then received brown, and what we received was a black sectional. We chose the original color in person, so we're certain about the correct shade we ordered and this is definitely not it (see pictures). At this point this color of sectional is far better than the brown they originally delivered so we're just gonna keep it. After nearly 6 months of grief, we'd rather just be done with this whole company and put this terrible experience behind us. read more

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SERIOUSLY...DO NOT DO BUSINESS WITH THIS COMPANY!!! My furniture -- a broken sofa and mismatched loveseat -- was delivered on December 23. It's now January 25 and this situation remains completely unchanged. I have spoken / texted / emailed Ashley's literally 15 times. I've sent photos of the furniture 3 separate times. Every time that I've called their customer service line I'm told that apparently the promised corrective action has not been implemented. For the past 5 weeks I have gotten nothing but empty promises and a complete run-around. Ashley keeps telling me to wait for a "replacement part" to be sent to my home so that they can send a technician out to repair the sofa. I've now been told 3 times that the part has been sent and will take 7-10 days to arrive. But it still hasn't arrived. And of course, Ashley won't send anyone to fix (or replace if necessary) the sofa until that "replacement part" arrives. At Ashley's request, I've texted / emailed photos of the mismatched loveseat on 3 separate occasions. But yet, no one will tell me when it will be picked up and the correct loveseat delivered. The last time I called their customer service line I was that there was a note on my account stating that said I need to take photos into the store to prove that the wrong love seat was delivered. However, when I called the store, I was VERY explicitly told that the store WOULD NOT help me as all returns / damage claims go thru their customer service department. I was told to...again...call the customer service line back. It is a completely cluster and all I get is the run-around. I finally called my credit card and disputed the charge. VISA has accepted my dispute over a week ago and credited the $2,993 charge back to my account. But you guessed it, neither VISA nor I have heard anything from Ashley. The entire transaction is in limbo until Ashley responds. In the meantime I'm still stuck with a broken sofa and a mismatched loveseat. At this point I just want Ashley to come pick up their furniture so that I can purchase a replacement set from another store and move on with remodeling my living room. It's been 25 days with absolutely no corrective action. I'm losing my patience and it's getting very difficult to remain calm and civil about this ongoing fiasco. I'M BEING COMPLETELY SERIOUS WHEN I URGE YOU TO THINK TWICE BEFORE DOING BUSINESS WITH THIS STORE. read more

***UPDATE*** October 16, 2020 They allowed me to reselect new furniture. Well, reordered in June and still no fur furniture in October. Countess calls and they Kept pushing out the delivery date till December. I GOT MY MONEY BACK AND WENT TO NEBRASKA. But they have Ashleys furniture in there store. Once I got the refund approved they immediately in 2 days came and picked up the original purchased sofa and love seat. To bad they couldnt be so prompt with my replacement furniture. So went to the casual living store in frisco and found what I liked. It will be here on time. BUYER BEWARE OF ASHLEY'S FURNITURE. read more

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Absolute TRASH without a doubt. I bought a mattress set and bed from Ashley Furniture for my new place. It was delivered on 8/20/24. As of today 9/9/24 the bed is still sitting in pieces in my bedroom. They did not set it up. The delivery person said the wrong tools were on the truck and that he would let them know to come back and finish the setup with the right tools. Nothing! Absolutely nothing since August 20th. I called last week and got someone on the phone after the Plano store left me on hold for 34 minutes! They said they would cancel the order and bring me a new bed. That was last Tuesday. It's been crickets since then about scheduling that delivery. This company is absolutely trash. The service is trash, their furniture is trash, they do not do what they promise to do and there needs to be accountability. GO TO HOME ZONE! GO TO NEBRASKA FURNITURE!! Stay away from Ashley Home Store. If I could give them zero stars I would. read more

My wife and I had the pleasure of working with Ben. We were searching for a new sectional. We went around to a few furniture stores but did not find anything so we decided to stop at Ashley Furniture. Ben greeted us when we first walked in and asked if we were searching for anything in particular. We told him we were browsing around and allowed us to look around. He was very personable and patient. Ben did not pressure us and came by a couple of times to check on us. Once we made a decision on a sectional, Ben made the process a breeze. We can't wait for our sectional to arrive. Thanks Ben! Jay read more

We paid over $5,000 dollars for a Kingsize Tempurpedic Mattress with the power base that goes with it. The Mattress in the store was nothing like the one they delivered. It was terrible. So we thought maybe we switch it our with a Medium and see if that was any better, NOPE. Still by far the most uncomfortable bed I have ever slept on. Called them for my options moving forward...NO OPTIONS. I am stuck with 5K worth of crap than neither my wife and I can't sleep on. I am heading to mattress firm, their policy is they want you happy. Do not shop here, the customer service guy was pathetic as well. If I had know they were like this I would never have shopped there. My purchases from them that day was well over 11K dollars. read more

Beautiful showroom!!! Designer fashioned and styled with gorgeous displays and inspiration!

Service was a little bumpy but the sales guy Darren did everything AND THEN SOME to ensure we left as happy customers. If you go here ASK FOR Darren. As for the obviously older gentleman.. don't bother. read more

Would not shop here - very rude sales associate encounter. Initially walked in the store and was asked what I was shopping for and told the first associate we are just looking around. A while later we were in the mattress area, still just looking around when another associate approached us and began to ask us questions. we told him we were just looking around, and he continued to ask us questions as we started to walk away from him and that area. As we are walking away he states "well you walked into our store" as if we were required to engage in his conversation. He then called us rude for not engaging in his unsolicited sales questions and walked away. He lost my business and that of my friends that were with me. I Will make sure to travel out of my way to ensure I stay away from here. Date and individual 06/02/2024 at around 12:15pm the associate was in a red polo and looked like an entitled white male in his 30s. I hope cameras caught this interaction. That associate should be removed from the store and should not be sales in general as he clearly has a attitude and poor people/customer service skills. read more

I've been expecting our couch to arrive tomorrow all week until I just received a message this morning asking me to chose another delivery dates next week! Not only is it Fourth of July week, but I don't even have a time frame window to work with. OH AND HERES THE KICKER- They don't actually have any number that you can call. Corporate number is no longer In service, store phone numbers never get picked up and it seems like their staff members have no clue on how to reach anyone except through email because I made these calls in front of them and all I got was "that's strange". Looks likes Ashley's will be going out of business soon. I regret pulling my credit with them. read more

Ashley Store - More poor customer service and false promises - Furniture Stores Near Me - Plano, Texas

my husband and I went into the location off of 75 North Central Expressway in Plano Texas. We ordered a king size bed frame. I was told it would be here on Saturday, December 10. We got a confirmation on December 8 saying it would arrive between 10 AM and 1 PM, it was 2 PM and we decided to call to see where our bedframe was to make a long story short. They canceled our order and told us that we will not be receiving it until the 16th when we asked to talk to a manager they would not let us so now for the next six days we have to sleep on the floor on our new mattress. I do not recommend going to this location. They are very rude and considerate. it would've been nice if someone would've let us know that how old was going to be delayed but instead no communication at all, they could care less about their customers read more

I have had so much difficulty getting a hold of someone in the Montage warranty company and/or Ashley Furniture. Furniture and warranty sold to us, said it would cover everything for 5 years! Well, we have been diligently trying to get a mechanical issue with a sectional chair lift and a hand pull on the other recliner and leather issue fixed. Working on this furniture problem since JULY and after calls and forms and pictures uploaded and waiting for 2 months for a technician to come to our home and say, " they didn't send the equipment with me to fix your sectional", so he just took more pictures and sent a report to someone - we received an email that said they would contact us within 2-3 days that was a month ago!!! Guess what - nothing is fixed. I don't call this customer service! Please contact us and make this right! read more

If you want to feel like a Valued Customer .. go somewhere else!! Run! We ordered our couches September 2020, yes during the pandemic. We were told 6-8weeks, okay we get it. Well here we are the end of February and we still do not have them. They were supposed to be delivered during the snowstorm.. ok I get they needed to reschedule .. so here we are on the day of delivery THEY chose. Arrival window 9:30-12:30... it's 2:30pm haven't heard a WORD from them since I confirmed delivery a few days ago. You call NO ANSWER and the recording says they're closed. You txt bc they have that technology only to find out the PLANO store is privately owned and they can't help. You call the store, they tell you they can't reach anyone all they can see is that it's on a truck! The salesman that helped us and gave us his business card = no help either! I paid for delivery... it wasn't free! This whole ordeal has been a huge mess! Find somewhere else I promise you'll be happier! read more

We were looking to buy furniture for our new home so we started with a dining set. Lady "Lee Lee" was pushy and made it awkward so we decided to leave and she took our info down and sent us a text. We went back same day as we liked the dining set but wanted to work with someone else and she made a scene with her coworkers. Said it was her sale and she already talked to us. I get it that it's a sales job but she cared more about her sale rather than the client. We shouldn't be forced to work with someone who was standing by the door and following us around, we can work with who ever we want. So we were able to work with someone else and it was fast and easy but wanted to just get dining set to see about delivery as we saw post about stuff taking a long time. Well, delivery date came and things did come on time. However, two of the chairs came the wrong color. Ok no problem I'll just call them and get new ones sent to me we know stuff happens. First call they told me I had to send them a picture via email and they will call me to follow up. A week went by and nothing. Called again. Said they didn't get an email so I said ok I'll send it again. (When I sent first email lady on phone was looking at the pictures during our call so they did get the email). Had them look at it during second call and they said it has to get "reviewed" I asked why and they said it has to be "approved". I asked why does it have to get approved? Clearly the leg colors are a light brown when the others are dark brown. She said yeah it is the wrong color we will have to see if they have the right color any more. Any more? I told her if they don't then have someone come pick everything up and we will return it because we don't want two chairs that are different colors. Finally she said ok they will send them to you and you can keep the current chair legs as extras. Been more than a month now and after many calls to customer service and leaving a voicemail due to high call volumes I have not heard back from anyone. Their voicemail says they will call you within 24-48 hrs but it's been weeks and many calls later. Very unfortunate that a "well known" furniture store has poor customer service. Wish we could have bought all of our home furniture here but we will not. People shouldn't have to wait more than a month to get something fixed that was their error. They are happy to take your money and are nice when you are looking to buy but once they have your money they don't care. Shame on you Ashley Furniture. read more

Ashley Store - Furniture Stores Near Me - Plano, Texas

Someone from customer service emailed last Monday following my review and requested some additional information which I provided. I sent another email last Wednesday and as of today ( seven days later) nothing, silence, crickets. Further proof that Ashley has horrid customer service and everyone should avoid buying from here at all cost. read more

This is the worse furniture store in the United States........ they over promise and under deliver ...... it's literally insane........ I was told my furniture would be delivered sept 14 only to have the date change 4 times since then and they don't even tell you!!!! I had to call to get this information..... and everybody passes the Buck ..... nobody is accountable...... I still don't have my furniture almost a month later and nobody will help me !!!!!! NEVER AGAIN!!!! Go to room to go or Nebraska!!!! Don't shop with them!!! read more

We had just bought a new home and were in need of furniture. So we went here. The furniture was fine, until they broke, and not from abuse, but from everyday use. We had bought their "5star" policy and thought, no problem. But NO, nothing was "covered!" Apparently they only deal with cosmetic issues not actual breaks! I recommend to everyone buying their furniture from Ashley, to not bother buying this so called "policy," it's a waste of time and mostly MONEY! Please see attached pictures of an obvious assembly defect. And because it took more than one year to actually break, it's our fault! We need to pay for any needed repairs! read more

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Deceptive Sales Practices used here! DO NOT SHOP AT THIS LOCATION! Nate (Store Manager, Mike, and Chris) are not honest and do not follow through with anything they tell you. All we asked for was to come back in and choose another sofa as the sofa that was delivered was damaged and deemed unrepairable. Our sofa and warranty is paid in full we contacted Ashley's within 24 hrs of delivery to advise the sofa was damaged. Two repair technicians advised the sofa appeared to be refurbished. A total of 7 repairs and 4 technicians later and after being told this sofa was refurbished and unrepairable we tried to handle the matter at store level yet Nate the store manager failed to return our calls and the in store exchange we were promised by Mike was refused to be honored by Chris who was the original salesman. I still am waiting for a call back since April 1, 2024 and corporate continues to give us the run around read more

I was so upset that I had to fork over my hard earned cash for another sofa but the time had come. I first went to Rooms to Go. It was ok. I wasn't impressed with their customer service nor the products for such the HUGE tag. Next, Nebraska furniture. WOW. OVERLOAD. It was super cool to go in there but I was so distracted by all the toys I just couldn't focus, and the few tags I did peep...Whewww Jesus. Now why I didn't I go to Ashley's first? Probably because I knew I was going to find something, all of my other home furnishings are from Ashley (North Carolina location). I must say, upon walking in the door I was impressed, I was immediately addressed and then given the option to be followed or not (being in introvert, this means a lot). When I indicated I was just browsing he fell back until I found something I had questions about. Thomas was able to answer all of my questions and even provide hand drawn illustrations to further clarify his explanations. He was able to provide me with financing options and once he put up with me debating to purchase or not he escorted me to customer service, which was a very personable touch. This area of the store had good vibes beaming and my feeling wasn't incorrect. I mainly interacted with Shavahn in this arena of the transaction. She was a delight; she even remembered my name after a few days between visits to conclude the transaction. Also, Sarah...the customer care manager. She was very knowledgeable and delightfully tempered. She knows her stuff about the warranty and service care plans. She was able to help me with a 2016 purchase from a different Ashley that I discovered was still under warranty. Thanks Ashley Furniture for a fun going broke experience. I just hope the delivery processes is as pleasant. read more

The best Salesperson besides myself ;-), is Wally!!! We were shopping around for a grey sectional! Wally knew the store very well and he took us to all the areas in the store that matched our criteria! He also made some suggestions based on what we described! We decided to go with the beautiful off white sectional that he suggested!! We loved it!! It was so comfortable! The tricky part was figuring out the size that would fit in our home; you could change the pieces in so many different ways and reverse it. Wally was so sweet and even offered to come to the house and measure it himself. Of course we declined because my Husband could do that but I thought it was nice he offered. Once we figured out what would work we came back to see him. And then we saw the cutest breakfast table on sale so we added it on to "our tab"!! Lol we were reluctant to buy then and there because Black Friday is around the corner and well Wally guaranteed a price match between now and end of year ( or maybe 90 days) ! I think sometimes stores say that but don't really mean it. We got a flyer in the mail for $200 off and I think they sale was better two weeks later. We called Wally and he took care of it! No questions asked. I do like the bigger selection of furniture at this store in particular but I also highly recommend Wally! He is a very hard working man!! Thank you again Wally!! We love our furniture!!! read more

I should have looked at the reviews prior to ever going to this place. They made our order into two separate sales orders and told us it was no big deal, they do this all the time and they will just merge them together. I asked the sales consultant multiple times in the store about the delivery and getting our sectional delivered at the same time. He assured me multiple times it would. We just got our delivery but only received 2 out of the 7 pieces. Contacted customer service and was told the rest of the couch should arrive in 1 to 2 weeks and they will schedule another delivery at that time. We got rid of our previous furniture in preparation for this delivery and now stuck with a left corner chair and ottoman for 2 or more weeks. I tried calling the store but no one answered or called me back. Never again. read more

Dear Ashley, me and my husband went to your store thinking we would be purchasing quality furniture. Here we are 6 months later with a crappy couch that is sinking. Why you ask? Because you do not make your couches with springs, you instead use a trampoline like material that once it stretches- you have to replace the whole material. Had I know I would not have bought my couch from you. Even the 3rd party couch repair shop states most of the orders received are from Ashley and are about the cheaply made couches- that you won't replace because "nothing is broken." I will never do business with you and will shout it from the rooftops to everyone I know. No do not ask me to contact you separately, as I have called, texted and went in person to have this issue resolved. read more

Do not step foot in this store. We recently moved to Allen TX, we sold everything in hopes of buying new furniture so we came to this store and I regret every second of it. We shopped and picked the items we loved but they stated it'll be at least 45 days until they're available. Since we had previously sold everything we needed items that are available immediately. The sales person showed us around and told us what was available to which we agreed to purchase. Full master bedroom set (king bed, 2 bed-side drawers, 1 big drawer) dining room set (table +6 chairs) extra 2 bar chairs, king box spring and king memory foam gel mattress. 2 weeks and they will be delivered they said.... fast forward to a month, we only have the chairs with no dining table, beds with no box spring or mattress. We've been sleeping on the floor waiting and each time we call, we get tossed around from department to department. Once we get a hold of someone they say delivery has been extended for another week. Now we need to wait another 3 weeks for the items. Why ship items partially? Why not wait until everything is ready? Why take 2 months when they promised no more than 2 weeks? Manager called gave us $400 off and said guaranteed delivery by the 29th and if items aren't delivered we can cancel and return everything. Tomorrow is the 29th and we called to see if everything is set for tomorrow and they said no, items aren't ready and will be available in 2-3weeks. I called today to just cancel my order since they have not met their end of the deal, they said we can't return the items that were already delivered... so now we got chairs without a dining room table, bed without mattresses. They're only after 1 thing and that's your money. They'll tell you anything to buy, and once they get paid they move on. I'm giving 1 star because I can't give 0 stars, and also because I got something good out of this experience. Which is to not buy our couches, kids bedrooms from Ashley's furniture. read more

Worst experience EVER with Ashley furniture. Was promised my furniture 2 months ago and have been sitting her waiting. They scheduled my delivery for when no one would be home(2 MONTHS after I was promised it) and told me tough you'll have to reschedule AGAIN. This is the worst Ashley furniture with some of the worst customer service people. No one has been helpful with me getting my furniture. DO NOT shop here if you are in need of furniture. They will blame it on everything else except themselves. At some point, take accountability for the fact that you screwed up someone's order. TWO months I've been waiting for this piece of furniture. read more

Well, I would have bought furniture today if anyone would have acknowledged my presence or offered to help. Sadly not a single person even said a word and I did 3 laps around the store. So, I walked out. I guess I'll shop somewhere else. read more

If you enjoy shopping for furniture & you've never been here then you need to check this place out! This location is HUGE & no matter what you're looking to buy, they'll have a great selection to choose from. There's always plenty of employees walking around to assist if you have any questions. As for how comparable their prices are to similar retail stores, I have no idea b/c I didn't pay much attention to the prices since it was my parents who were doing the shopping. Either way, I think it's definitely worth your time to come here! read more

My furniture is beautiful..had a great experience with my ses rep in the store as well...now the prob i have now is they ripped my furniture bringing it in my door..they replaced it but while bring the furniture in they also messed up my doorframe..I habe filed a claim with them bit im getting the run around to get it fixed..I have the. On video cramming my furniture thru the door along with pictures..this is not ok read more

Update on Review: 12/30 - After reading previous reviews and horror stories from other customers about their experiences with this company I chose not deal with the local store in Plano, TX any further. They were extremely unhelpful when I went there in person and were not willing to work with me. Also all helpdesk phone numbers put you in an endless loop. After reading through previous reviews I found the direct contact information for the corporate escalation team and the consumer affairs group. They can be reached at feedback@dsghome.com and consumeraffairs@ashleyfurniture.com or by calling 800-757-0064. Once I got these individuals involved my issues were resolved in a timely and expeditious matter. read more

Bought a couch for $1.900 and it took nearly 3 months to get it. After the first month the springs popped out of the bottom of the couch. Ashley hired a 3rd party to come repair and when he got to our home he didn't have what he needed to repair it. They sent a different guy out 4 other times over a 5 month period and they never had what they needed to make the repair. Meanwhile we could not sit on the couch for nearly 6 months. After many MANY phone calls Ashley decided to replace the couch but it had been discontinued. They would not give us a refund and offered us in store credit. DISASTER!!! read more

I came into the store on 10/18 and was greeted by Momina. She was great while trying to sell me a bedroom set and I was hesitant due to other options with other furniture retailers nearby. I was told it would be 4-6weeks for my mattress and bedroom set to arrive. Still a little long to be without a bed but Momina reassured me that the timeframe would be a max of 6 weeks. I called a week ago and was told 13 more weeks!!! I spoke with customer service and they stated they would escalate to the store to remedy as the promise was a MAX of 6 weeks. I have not heard back. I am coming up on my 6 weeks in 1 week and the delivery number is stating it will still be another 8-10 weeks!!! This is completely unacceptable and I would expect the timeframe to be abided by with the company I am doing business with. This puts me without a bed for 3 months!!! I have called and have not heard back from anyone at the store. I will be coming into the store to speak with management so we will see if they can correct this horrible experience. They want to make their sale and make false promises. I will not be purchasing from them again. read more

I drove all the way out to their store on N Central around 11:00 am and was informed they won't open until noon by some guy hanging out in front. I looked up the store hours before I came and it said they open at 10am. Well it is off to NFM. I won't be back..... read more