Terrible first (and last) customer experience. My pre-labeled package was dropped off for before…read moreposted pickup time international delivery with DHL Express on the 24th. Curiously and without any follow-up from anyone at Boulder Packaging, my time-sensitive customer's package sat without even being scanned into the system for tracking four days after drop-off at this store until I called with pointed questions. My business card was provided twice to the clerk at the time of drop-off and he refused to take it, but since my business contact info is listed on the label & internantional paperwork, I'd thought everything was good. It very much was NOT! When I noticed no progress on the tracking, I called to check in on the 26th and the employee that answered was the same man that had initially received my package three days earlier on the 24th. He casually related that mysteriously, neither FedEx nor DHL had picked up ANY PACKAGES for three days, but "we absolutely did nothing wrong", he insisted. I was stunned to be expected to believe that explanation for an "Authorized" Ship Center, so I immediately called DHL customer support and my Account Rep directly to repeat my questions and get real answers. DHL explained that some shipping centers have automatic daily pickup while others have to call to request pickup. Miraculously, my package was finally picked up on the 27th to at last begin it's journey abroad after an inexplicably undocumented and uncommunicated four day layover at Boulder Packaging Center. This is certainly not what I or my customer paid for when we were entrusted to get their package abroad in a express manner. We DO NOT RECOMMEND and will not trust this location again for our business shipping in-the-field drop-offs. It is really unfortunate since we prefer to support local businesses whenever possible. My business reputation cannot afford their lack of professional accountability and excessively casual attitude about their role in getting paying customer's packages delivered on time. FedEx & DHL, you need to check up on your "Authorized" Shipping Centers. Your brand and your customers are not being represented or served well here.

They are the best and they are so kind. Offers all services for packaging and mailing needsread more

The people who work here hate their job and their customers. Their prices are a complete rip off…read moreand if you ask about the pricing they just stare at you in silence. When I questioned a price and where is sign that has pricing the counter person said well that's how much it is and just stood there. I will be complaining to corporate about this franchise. Do yourself a favor if you need copies, go to the library where they are helpful and SO MUCH NICER!!!!!

WONDERFUL CUSTOMER SERVICE - even during the holidays when I would think the UPS store employees…read morewould have been frazzled and done with people - not the case! I came in with 6 packages I needed to ship for work and the lady was so patient and helpful with me! Also everything was cheaper than I expected it to be. #winning! I will be using this UPS pretty consistently from now on!

I had no idea this location was here!! A little fun getting to the actual store itself around the…read moresemis but once inside it was a breeze! There was no line and the lady at the service desk was so polite and helpful!! Will definitely be using this location again in the future!

Can't go lower than one star. They had some legal papers on Friday morning to be sent in two…read morelocations. 1. Washington DC and Denver, CO. Sent at same time from Topeka, KS.. The DC papers was delivered on Saturday. The papers going to Denver, CO hasn't even arrived on Monday in denver. Called ,first they said weather,Wrong we had nice weather, I've paid money for a timely delivery. Went to another state. Worst I've dealt with ever. Never ,never use them unless you want you package sent all over the USA and not to you.

Very disappointed. They closed business owing customers and broke contract agreements. Owing money…read more If you talk to them they would say we can not push a back key. Been in business 40 years here. They do not understand a thing under business law.

Oh my goodness I have been with this place for 22 years and don't plan on going anywhere soon. The…read moreowner has a personality out of this world. great customer service always cool air conditioning on a really hot day. The staff is so nice and kind. it's a one stop shop for all of my business needs. Thanks to you all. Keep up the good work.

I rarely have to use mailing services but after my last episode at the post office and outburst in…read moreThornton I promised myself I'm never doing back there. This Mailbox express has USPS, FedEx, DHL and a lot more for the same prices as the company offers. The staff is polite and friendly not angry and uptight like at the post office. I'm just going to come here for now on because they have everything I need, plus it's closer to home and no line not even holiday time. The government Post Office can kicks rocks!

Love coming here! The staff is great! The owner is always in such a good mood. Quick and easy…read moreservice. Thank you for all those years of service.

Very cute nice couple. pleasant calm and always smiling. when i walk in here it feels like family…read moreand prices are not that expensive, keep up the good work

I've been using Mailbox Express as a business address for over 5 years, and always get great…read morecustomer service. Deborah and Oliver are so very friendly. Always a great visit.

**Review update** Well, unfortunately my fandom has been…read moretaken down a notch (a Yelp Star really) but only because this UPS store no longer takes my QVC pre paid USPS/UPS mail innovation returns. No reasons provided just that as of mid-May, this service has stopped. So unfortunately Customers with said label will have to high tail it to the closest USPS center on Smoky Hill. Which is much further than a hop and skip away (hop, skip, run, jump and repeat). Other services still offered but probably wise to call ahead, just to be on the safe side.

Super fast, friendly, speedy service. I had to drop-off a package for a medical test that was free…read moreof any hassles. This store is open M-Sat. 8-6:30pm, M-F, 9-6pm Sat., closed on Sundays. Located in a strip mall next to the Walmart Neighborhood Market with a 15 minute spot right by the front door.

We had to visit the notary twice over two days. We worked with Princess, who was extraordinarily…read morehelpful, patient, and kind in assisting us with a difficult matter. The prices initially gave us some sticker shock, but she helped us navigate everything quickly and efficiently, even when the store was very busy. All of the staff were pleasant and professional. Thank you!

The worst customer service I've ever seen. Their QR reader was down, so they told me they couldn't…read moreuse my prepaid shipping QR code for an Amazon return. Instead I had to pay them $5 to print a label (that I had to screenshot from a phone), even though they acknowledged this was their fault and due to their system being down. They refused to waive the $5 fee. If they can't even be reasonable when they cause the issue themselves, I do not feel anybody should support this business. The manager was called over and just said that's how he makes his money. I guess by scamming customers?