My complaint is towards my Mail carrier. There will be days that go by that our mailbox at the home address has zero mail. I'm starting to feel like we are purposely not receiving our mail. For example I will get mail that's dated and won't receive it till almost 2 weeks after!. We've been receiving other people's mail for almost 8 months now and we're instructed to leave a note stating the person/s doesn't live at the residence. To not even receive junk mail just baffles me!. read more

My longtime mail lady (Miriam) retired. She was the best! Now, her replacement SUCKS butt! She is ALWAYS late and our mail alot of the times are delivered to our neighbors or our pkgs/boxes left in the middle of our driveway or even stuffed into a residential mailbox!! Also, one too many occasions, our mail hasn't been coming at all (like today, i know im supposed to get a certain mail ...but nada!! It was ALWAYS on time with Miriam. New carrier...What. Is. Up!?? read more

Mail delivery is irregular on a good day and not at all on bad days. I can't blame the daily temp mail carrier but I can blame the lack of training on the post office management. Time for a new post office manager, this one is not doing their job. read more

Just stopped by here today to check out their mailing/card section to see if they had an item most other post offices didn't have. Been to a lot of different post offices lately & this one had the best selection & presentation. There is even someone out in the "lobby" (seemed like the manager) greeting customers & making sure people were in the right lines so things flowed smoothly! During this time of the year (last day to get things out on time for Christmas arrival was yesterday?) this extra service really helped. I was so happy I had lots of time, there was still a wait (of course) & was NOT trying to mail out a package. Just paid for my stuff @ the friendly checkout & left. It was nice they thanked me for waiting. Great customer service! read more

US Post Office - Letters to Santa Kit for my kid's daycare friends. Color & stickers this year. Have a letter to use next year. - Post Offices Near Me - Waipahu, Hawaii

I went to the post office and I have never had any problems until now. My family sent me a package from the Philippines and I missed to pick up the package by one day and they supposedly already sent it back to the sender. For whatever reason that people can't make it on time to pick up their package they should get a courtesy call and packages should be given another week before sending back to the sender. I'm so disappointed. read more

Always a long line which is normal as I went at the end of the day almost closing.Once I got inside the line started moving quite quickly,as I had 2 heavy boxes to ship.As I got to the window and it being my first time shipping something I didn't know I had to write out something first but the nice lady gave me time to do it on the side so she can help me when I was done and also others while I wasn't ready.She was very quick,informative and friendly. read more

96797 Waipahu Mail/Letter Carriers Get it right..!! All apartments have labels with names and apartment numbers.. Stop MIXING Up people's mail and putting it the wrong mailboxes..!! Today again I got 4 of my neighbors mail put in my box for "me".. to deliver I guess..!! 6 letters ..this past week put in my mailbox..!! How dumb do you have to be to be a mail man or mail lady.? " Every week" I am missing mail and packages.. Mine get put in someone else's mail box too.. Today really pi$$ed me off, I got someone's retirement check, a large settlement..!! Luckily I'm honest and delivered the mail the mail lady puts in by mistake. read more

First of all, the reviews don't lie: this post office does not answer their phone. I've called and called and have been directed to a voice messing system. Second, we live in a town house. The mailboxes are all centrally located, and we have a key to access our mail box. There is a separate key to access the parcel box where larger packages are placed. There have been instances when a package says "delivered" but there's nothing in my mailbox nor a key to access a larger parcel box. Today, we were expecting packages, & a parcel key was in my mailbox BUT the key gave me access to another parcel with my neighbor's package in it. I delivered the package to their house. Now, someone else has a key to the parcel with our packages in it and we are hoping they do the same. But who knows?!? I've tried to call so they can alert our carrier to fix the situation, but no answer. No surprise there. Ugh, how hard is it to DO YOUR JOB?!??!!!!! We shouldn't have to fear that our mail is misplaced. read more

I clearly think that other post offices answer there phones. Why is it that the Waipahu one can't, I waited 5 mins until someone said omg so many rings then hung up. Then I call back again no one answers, this is what's my tax dollars are paying for. I don't get mad but fuck man ANSWER THE PHONE DONT JUST IGNORE IT read more

I feel for everybody else that gets mail delivered by this post office that lives in an apartment complex. This is the 2nd time we get the "we missed you slip" MF someone is always home so you guys didn't miss us. Yall just lazy to walk your behinds up the stairs. Urrrghhhh.. even the FEDex guys are better than yall they ain't lazy to walk 6 flights of stairs LOL!!!.. man & for a post office you guys should open earlier that that since your mail carriers lazy to walk to drop off important mail anyways since they just drop it in the mailboxes hahah or leave the " we missed you slip" read more

Today was the first time I went to pick-up my boyfriend's mail at Waipahu which wasn't able to be delivered at my house due to an insufficient address. Before I went in I called them, and after a couple tries, Jordan was able to answer the phone. In the past, I would never get through, but today was my lucky day. Jordan was very helpful and was able to locate the two packages very quickly. He made sure I was able to pick it up since it was under my bf's name. As I arrived, there were A LOT of parking. To my understanding, the Waipahu Post Office is the main area on the Leeward side for sorting mail. There wasn't a long line and I was helped within minutes. The associates were very nice and smiley. The gentleman that helped me on the phone already put it on the side, so they knew they were expecting me. They were very nice and reminded me to make sure to check the address before ordering the product. I found out that my bf forgot to put the Apt #. The reason I rated it 4 stars instead of 5 is because I was never able to get through the phone calls in the past and it bothered me. Every so often I would get my neighbor's mail and vice versa, so I wanted to let them know but they would never answer. Today was my lucky day, but not sure how they would perform on another day. I will change my ratings if I find them to be consistent. read more

I hate that my mail gets held at this post office. It's often very busy, I don't know why they don't open another post office in like Waipio or Waikele. Also even though it's busy there there are registers that are not manned. If I need to mail something, I often go to another post office. There are a lot of people that are shipping huge boxes internationally, and I guess that's a lengthy process for the workers. The parking seems ample, but often I'm waiting in line for a stall. Service here is okay, no one has ever been rude, but they don't look particularly thrilled either. Then again, I don't think I would be thrilled to be working in an environment that seems to be understaffed. Overall, I try not to go to this location if I don't have to, but if I miss my package, Oh well...you'll see me standing in line. read more

I used to send purchased packages often and do walk-ins and the staffs behind the counter are super nice. and that is pretty much where the stars are from but the reason why it is now 5 because they do not handle complaints well. Our mail man is the chubby guy who does not like walking to the box, ringing door bells, and likes to leave our packages outside the house without informing us. Yeah hello, people might steal it?! Made so many walk ins and over the phone complaints about our mail man and I always have the same stinking response "sorry about that, we will talk to him." I can count, I made about 5 complaints already?! If you are in Waipahu, of course your mails will come from here, do NOT make ship things online and get it arrange for a pick up, well if you live around waikele/managers anyway. The mail man ALWAYS seem to forget to ring the damn bell to pick up the packages even after I have stated in the scheduled pick up to ring the damn thing! Overall, walk in is great, carriers sucks. +lame as excuses everytime. read more

Thanks a lot for not bothering to look if I was at home. I was expecting a package today and instead of the postman looking to see that I was in the living room, decided to just leave a pickup notice with the rest of my mail..... not the first time too. Got the same deal earlier this year with another package I was waiting for too. Our other house that gets deliveries from the mililani post office has never had that happen to us. I seriously get frustrated with this kinda stuff. Do your job right!!!! read more

Worst customer service ever!! Pick up the phone and actually answer. I've been hung up on 3 times after calling all morning because y'all misplaced my package. read more

The driver didn't even knock or ring the doorbell to deliver the certified mail yet has the nerve to leave a notice saying he was there what's so hard with knocking or ringing the doorbell? This has been a ongoing issue with this location and I've even spoke with the supervisor a few years back when it happened and yet nothing gets fixed read more

It's so rare to have a good home USPS post office anywhere in the US because most branches lack funding, resources, and good employee morale. So I wanted to write a Yelp Review about Waipahu USPS based on my positive experiences with our go-to mail Carrier, SHANA who manages Ko Olina residences, as well as the branch!! Shana of Waipahu USPS has been an absolutely amazing mail carrier! She is professional, friendly, responsive, and great at building relationships with the residents in her territory. Whenever I have a question or have postal issues that need to be resolved, Shana always quickly responds and solves the problem! The Waipahu branch may not be perfect - it has long lines and they may have limited resources like most USPS branches do. But the Waipahu USPS reps at the branch never fail to be professional, friendly, upbeat, and personable! As I mentioned before, I have had mostly negative Postal service experiences in the mainland so it was a pleasant surprise and greatly appreciated to be assigned to a home USPS branch and team that is nothing short of amazing. Thank you Waipahu USPS team and Shana for your hard work and amazing customer service. ________________ 1/30/17 Update: I was frantic one day when an Amazon package went missing at my front porch, even though the UPS tracking said it was delivered. I called Shana my postal lady and her team at the USPS Waipahu Branch, and her colleague came over to search for the missing package. I kid you not, the USPS man literally searched my neighborhood for the missing package!!! He found the missing package a few doors down, and hand delivered it to my home. I wish I had his name, unfortunately I don't know his name. Mr. Post Man, thank you for finding my missing Amazon package! Then, the Waipahu USPS branch manager called me to follow up to make sure I got my missing Amazon package, and apologized for the inconvenience caused. There you have it folks, true Aloha Spirit and my amazing Post Office at Waipahu USPS. Couldn't be any more pleased with my home post office! read more

One of the worst customer service I've dealt to date! I asked if they could check in a status of my package that's been stagnant for days on another island and she kept saying I had to look for it myself. Send email to all post offices. She couldn't even at least give me the stupid number of the location that has our package. Very poor service, really think she needs to get fired and they need to hire proactive helpful workers. Worst usps location on island yet read more

There's always music playing at this location which is different from most sites and it makes the wait less frustrating when there is a line. Staff has been pleasant and helpful even coming out from behind the counter to assist customers with heavy or multiple packages. Sometimes they don't have the Forever stamps I'm looking for but that's okay cos they have more than sufficient parking to make up for it. The drive thru box is also convenient and open 24hrs. read more

US Post Office - Front door and handicap stalls - Post Offices Near Me - Waipahu, Hawaii

Driver was so rude today..i just got home n open the gate for not more then 45 sec..she told me hurry up in a rude way..wtf..this lady is crazy..i guess she been like that to other neighbor but hell no.not me.. read more

US Post Office - This lady driver is so rude..got home n just open the gate of our house , not even 45 sec. N she told me hurry up in a rude way. - Post Offices Near Me - Waipahu, Hawaii

This is my home post office. Out of all the post offices in the area that I've been to,this one has always been the quickest in and out. I usually go on weekdays at lunch or Saturday's in the morning. One a particular thing I love about this one is that they sometimes have a separate line for picking up your packages so you're in and out! There was an issue with one of my packages and they went way above and beyond to help me find my delivery person. I really appreciate them for that one. read more

So like I was tracking a package that was supposedly delivered two days ago, yet I still don't have it. No notification, no note saying if they still have it or not. It would be nice to know that they didn't deliver it to someone else but they're too busy to keep track of delivering packages that's not theirs. I'm guessing it has little value to them anyways, so why not right? read more

Long line but GREAT SERVICE! This was the first time visiting this post office, but the service I received inspired me to immediately write a review! It is tucked away up the street from Don Quijote in Waipahu. They have their own parking lot with ample parking and it is was easy to get back home because it is near the freeway entrance going east. Even though there was a long line, it was nicely air conditioned so the wait was comfortable. I went in with a rather tedious task (using stamps + calculating extra postage for many envelopes) and was nervous that the employee who was unfortunate enough to service me would be very upset. As I was waiting in line though, my nerves were eased as I saw the friendly interactions all the employees were having with the other customers. When it was my turn, the employee was glad to help me calculate the cost for each individual item so I did not have to waste a single penny! She even gave me tips on how to be more cost effective when I have to send similar items the next time. So grateful for such wonderful service! This is my new go to post office! read more

Clean, nice music, friendly staff, Effiecient All around great experience so far thank you :) read more

I dont know why there isnt a review of this place but its very basic. I go here whenever I have post office needs. I only go when it is NOT a weekend! Usually, theres only 2 or 3 people in line when I go and the staff there have been there a long time. I dont know exactly when this post office opened but I remember a lot of them being there from my first visit ever! Parking is usually not an issue. This location has 2 counters in case it gets really busy, supplies for packaging, drop boxes for already paid packages, and a weighing center which you can "do it yourself" and drop into a dropbox. Post office boxes also available too! read more

I've been trying to call the Waipahu Post Office for the last straight hour. No answering machine and call eventually gets dropped. I understand you may be busy sometimes, but to not answer a call after an hour straight, something is seriously wrong. read more

US Post Office - If you have a better experience than this, count your lucky stars! - Post Offices Near Me - Waipahu, Hawaii

Manager service helps the line move quickly by making sure everyone in line is prepared when they are called to the counter. She makes sure you have the right form filled, answer any questions or concerns and will direct you to the Wiki Wiki cart for simpler transactions. I wish all Post Offices will incorporate this service strategy. It's smart and effective. Good Job! read more

No stars! Horrible. My package says it was delivered but there was no package. I've been calling numerous times but NO ANSWER WHATSOEVER.

I bought something online I was expecting two packages today since it was from the same company sent to usps at the same time Crap only one showed up at the house CRAP!!!## Not happy read more

They are LAZY, USELESS, NOT WELL COMMUNICATED, stupid people. 1. We live in an apartment, and we NEVER got our package. (always got the slip that says sorry we missed you.) But we would ALWAYS be home when they said they missed us. Our neighbors on the 3rd floor gets their package but not us when we are on the 5th floor. When we finally complained, they said "We dont deliever package that is higher than 5th floor" so that means my floor and all the floors above me have to do the extra work FOR THEM to be lazy and not do their job. 2. We were very excited for a package that we knew was gonna arrive this specific day, then we got the "sorry we missed you" slip again.. lazy workers.. no problem. Well go get it on our own like always. We get to the waipahu post office at 430. They told us that they dont have it. They said its probably still on the truck.. (i check my mail at 10 am cause it all comes at my apartment by 9-10am). And we know the drivers take lunch break so where is my package at 430?! Still on the truck, REALLY? But anyways the lady at the office told me that she will make sure the next day driver will deliever it for us. She kept saying it in a irritating tone like "yeah yeah dont worry we know how to work. Youll get it tomorrow." Next day comes and after i saw the truck outside my window. I run downstairs before they leave and the driver tells me that HE DOESNT HAVE IT. he calls the office for me but NO ONE ANSWERS. they have terrible customer service but they also have terrible communications with their workers. So now he told us to go back there again for the second day. Even after they gave us the rude attitude not to worry about this. 3. They suck 4. They get paid too much when they are lazy and attitude giving 5. Learn to use elevators. I understand if you dont go up 5 floors or higher if the apartment only has stairs but we have three elevators. How lazy can you be?! 6. They suck. read more

Horrible! I was expecting a package so I waited in the doorway and I watched the Postal man pull up to my mail box, put some letters inside, and drive away. I was confused as to why my package hadn't arrived, it was excepted for that day. When I went out to the mailbox I found that little orange notice stating "sorry we missed you"... blah blah blah. How could he miss me? I was standing at the front door. But to top it all off, it was my "second notice". Second notice??? I didn't receive the first one!!! The delivery man made NO attempt to deliver my package, none whatsoever!!! It was raining outside so because it was raining he didn't want to get out of his truck? I don't know but I'm not happy about this. I am going to file a complaint with the Post Office. I hope they check their reviews, this shouldn't happen to anyone. read more

If I could give this post office zero stars I would! They left my package on my doorstep when it was raining ! No knock at my door or anything! My package was soaked and the contents (which are books!) inside are ruined with water damage! I am so upset what's even worse is NO ONE will answer the phone ! Someone needs to seriously get taught how to deliver mail or not be an idiot to leave packages on the doorstep in heavy rain! read more

If I could leave a quarter of a star I would. I've called now about 20 times. No answer. Why even bother opening at a certain time if you're not going to be working? Better yet, why bother having a phone if you're not going to answer it? I've been tracking my package every day and today it finally says delivered. Came back to my resort and it is nowhere to be found. So where is it? Now I have to file a claim but not even with the post office because they don't believe in using the phone. read more

How hard is it to walk to the door to make a delivery that must be signed for? This post office has lazy drivers, they don't answer the phones, and based on the reviews this is the norm! NEVER use their services! I will pay more to send all of my item through a more honest and reliable service! It's easy to see why the USPS is broke and going out of business. Completely ridiculous! read more

Called 100 times today they never even answered the phone lol what they busy or something bull shit..

these people that works there are deaf they cant hear the phone ringing everytime i call nobody answers the phone you let it ring itll just hang up on you read more

Worst post office! A priority package was "undeliverable" and on hold at the post office because "business closed," but we're STILL HERE! Lazy workers to not want to do their jobs...just deliver the package! Another company giving all the government workers a bad name! read more

Delivery dates for priority mail; what priority? Twice, this location lost my package. They seem to misplaced my item even when their tracking says they have it. This place is lame. Pay for priority mail and receive item as last class. Super lame!!! read more

WAIPAHU POST OFFICE. Worst Post Office by far. In the recent months, I've had to deal with lazy carriers not delivering items that I ordered from Amazon and EBay. Last month, I had a notification that my order was "attempted" to be delivered at 8:32a. How is that when I'm standing in front of our neighborhood mailbox @8:40a with all but one parcel box empty and open. How in the world did you make a delivery? So as I was driving back home from the mailbox, I see the USPS worker. I stop and ask her if she had my package. She said "no, I put the attempt to deliver notice in the box". She then told me that she didn't have my package, so I asked her HOW she made the attempt and not have my package?? She said, she did the attempt to deliver at the post office before she came out. Wth?? How do you do that without bringing my package to the mailbox. She said it was too big, mind you, I've had that same order delivered many times before with no issues. I think this girl is just lazy to carry it. I made a complaint and her post master (Patsy)backed her up by saying "it was the luck of the draw". What in the world does that even mean? LAZY? After dealing with that package, the following week I had another delivery and had more issues with that. The purchase was made on March 25th and just today April 11,2019 it magically arrived at the Waipahu post office after I called customer service and started an investigation. WAIPAHU POST OFFICE, stop Fu*^%#€ with my mail!! STOP BEING LAZY!!!!!! read more

We take for granted our generally prompt and honest postal service. In other countries it can be a huge gamble to send valuables, but our USPS has checks and security systems that work pretty well. We forget that. Now, I am not a postal employee or a relative of one. Just a citizen quite proud of the work these people do. I'm stunned that so many people can rate its service so poorly, and it's so easy to do on-line and anonymously. The Waipahu post office is my home station. On my visit today, the place got mildly busy, so one employee looked out for customers who needed only to pick up parcels. A supervisor came out asking if anyone needed questions answered. And the employee who helped me, A long-time regular employee, treated me with courtesy and efficiency. That is everything I would hope for from a very efficient service that needs to change its over-all funding scheme - take a hint Congress - to keep it solvent and out of the headlines. Keep doing a great job everyday. We count on you! read more