Ok I'm not one to normally review a Post Office.. I mean let's be honest a post office is a post office. It serves it function and that's about it. Well this place can't even do that. They are so unbearably slow it's painful. It would probably be quicker to drive all the way to Oakland or something to a different post office to get your postal errands done. I will say the staff is nice though... read more

Wow. Epic fail. Stopped by to mail stuff but needed stamps. 1) Looooonnnng line 2) No convenient stamps purchasing kiosk 3) Still a Looooonnnng line. 4) 3 count em 3 window assistance 5) very run down 6) look for all the grungy homeless people picking up their general delivery. FUN! 7) homeless line is same line for package pickup. Love this feature They should close this location or put up a new one. I love the USPS and the job that they have to do, but I don't think I will come here anymore read more

The broken sprinkler head on the corner shooting water out into the street is driving me nuts!!! Please fix it! Thanks

What comes around goes around. I've never had any trouble with the post office and I'm pretty sure it's because I'm nice and they're usually nice back. I like going in to mail stuff because it means keeping the USPS in business and means my mom still has a job. =D read more

If I could put 0 stars I would. I was waiting for a package, but it was never delivered because of "insufficient address". I messaged the seller and she recommended I go to the post office first thing in the morning. I went to the one in AC right when they opened and the worker who was there was SUPER nice. She told me she didn't have my package and it most likely was sent to the main one in Vallejo - this one. She tried to call the worker who handles the "return bin", but he didn't answer so she texted him for me just to let him know I'll be on my way and to hold my package. I rushed over to THIS USPS........ the workers were talking while I waited in the line. Finally when the worker HAVI called me up I explained to him what the worker at AC told me and he straight up goes "No." I tell him again "____ specifically told me to ask you to check the bin" and again he goes "No.". At this point I didn't wanna argue because I was 2 seconds from punching him in the throat. So I just leave. Luckily, the seller was nice enough to let me know she'll resend it, but to a different address. UPDATE - 9/15/2020 I just got an email regarding my packing.... IT JUST LEFT VALLEJO'S POST OFFICE 9/11 and I went to the post office looking my packing around 8/20 and the worker pretty much said my "package was gone already". SUPER ANNOYED, but luckily the seller is sending it back now. read more

I tried calling the number to the post office, and it just rings, rings, rings, and no one picks up and eventually the call is disconnected. I had to call the passport number to get someone. read more

This is the 3rd time I have gone on vacation and not had my mail delivered on the required date after having my mail on hold and to be delivered the day after I returned. This is inexcusable. My post office the one on Santa Clara, in Vallejo, CA. read more

Had a great experience! Staff was very helpful and patient. We had over 150 letters of different weights to mail. Staff helped us sort and identify which letters needed various postage amounts. We were also in and out pretty quickly considering it was a Saturday! Thanks mail team read more

I'm not sure if it's the patrons or the staff, but I have yet to experience slower service at a US Post Office than I have systematically received here in downtown Vallejo. Granted looking at the customers in line, one can easily infer that the median IQ falls substantially short of 100. That said, the same thing could be said by peering on the other side of the counter. Or perhaps the majority of these people, being federal employees with substantial job security, absolutely don't give a fuck about us poor bastards standing in line for nearly an hour. All I know is that unless I have to come here to pick up certified mail, I do all my USPS transactions in Benicia instead, where the employees seem to have much more than a semblance of a clue. read more

Everytime I go here.....no matter what time I know I'm going to be standing in line. Everytime I stand in line I get to watch the one person helping the line while the other 4 people who could be helping are to busy playing grab ass in the back! Oh yeah....one of the workers once told me that their express mailos (outside) the one that should get your mail there next day.....well, they told me they just add that mail to the regular mail! That sucks! read more

This is a absolutely the worst USPS. Two experiences with signature confirmation where the mail man/lady did not leave a note but my regular paper mail was delivered. Their excuses were out of this world silly and claimed to have an "error" on their part. I am sickened by the customer service that this specific USPS delivers or should I say fail to deliver. If your USPS mail route is from this location, good luck and be prepared for bad bad bad bad bad service.. I wish we can give 0 stars! read more

Like others, I've tried to contact them by phone about a redelivery that hasn't come and the phone keeps ringing. I hang up and call again and it keeps ringing for a long time again. I hang up and call again and it's busy! I repeat this a few times and still busy. I've been in there before with a line of about 15 with 6 clerks doing whatever behind the counter, but only one or two helping customers. The office across town doesn't have this problem when I've been there. What gives? read more

Your 1st clue is that this Post Office phone number still had the old Santa Clara St. address listed. Their services are sadly symptomatic of why I don't do business in Vallejo. Some workers are efficient, overall they don't follow through. I asked the Post Master to hold my deliveries there & they don't. I still get my neighbor's mail etc. Also WHY is Vallejo the ONLY place I know of with NO post office mailboxes on street corners? read more

Due to all the packages getting stolen at my old apartment, I bought a PO Box. Welp, that did not help. I purchased a JBL speaker for my Mom and sent it to my PO Box, and it shows it was delivered, but I never received it. USPS says they don't know what happens to it. I file a claim last week and never received a phone call. I will be taking my claim to the next level because I am highly upset. Do not have a PO box here; go to UPS or FedEx. read more

I went to check my mail (something I do EVERYDAY) and found out that the post office had changed the locks. There was NO notice, NO note or NO phone call, informing us of the change. I was then informed to go to this post office to get the new key. I fell in line to talk to a post office worker and I was told to go to the blue door and after waiting for ONE HOUR, I was greeted by an employee that told me the keys will not be ready until Friday. WTF!!!! There was a lady in-front of me and she was waiting for some medication. Are you telling me that she has to wait until Friday to take her life saving medication?????!!!! So if she dies, the post office should be held responsible for her death... stupid post office!!!!! read more

New building, parking still sucks. Slow as molasses service. New place, same old shit. Lol. I wouldn't use this location if I had a choice.

Serious mental problems are obvious in the staff. Kinda reminds me of the Downtown Berkeley office, which is, to no ones surprise, being closed. Jee, what a concept, you screw your customers, you get shut down! I'm not sure if they recruit from Napa State, or what, but this post office is straight out of a banana republic. Although, I've had better experience with the Postal services in at least three banana republics, so this is being harsh on them. Seriously, this is the worst post office I've ever dealt with. Avoid like the plague. Missing SF, and Alameda, which, like 99% of the post offices in the US, are competent, and professional. read more

I went there to get a passport for my son, it was a Thursday at 2 PM. A lady informed me passports were by appointment only and Thursdays walk-in but until 2pm, so I just had missed it. I called to make an appointment and this time I was informed that Thursdays were walk-in until 3pm!! Meaning the Thursday before I was still on time but they just didn't want to take my application I guess, or they gave me the wrong information. Whichever way it's just terrible. read more

Worst post office ever. I'm not talking about the old run down building. The lack of customer service and long lines are the main gripes.

Our kiosk mailbox as vandalized in September 2013. It is now February 2014 and no new mailbox in sight. Getting tired of going to the PO to get our mail. read more

This post office is just okay. Dated building/decor, fairly friendly attendants, and long lines. I rarely come into this location (or any post office for that matter) but when I do, there is always a line and the service is mediocre. read more

Don't expect a email or phone call when your PO box is expiring. They just change the lock and charge you $44 to reinstate. They got me a year ago an tried to get me again today! I asked the manager if he could help me out, and he didn't even hear me out. I'm taking my biz to ups store. After going here, it's easily understood why the USPS is going broke. read more

Vallejo Post Office SUCKS!!!!! My husband went by there dropped of 9 cards before Xmas they were already stamped and not one card arrived??? I can see maybe 1 or 2 at the most getting lost but 9???? come on!! The workers there are SLOW and not very friendly as is so there's no point in going in to even ask them to look and see if maybe the cards might just be laying there because they were to stupid to send them out!! I think over the holidays they probably grabbed cards and opened them thinking they'd find money inside. Tough shit I'm not that stupid to put money in a card that time of year then hope like hell the Vallejo Post Office will send out mail.. SCREW that post office!! Next time we'll use a different post office it always sucks going in there anyway. read more

Even if you call the number to make a reservation hour for passport no one is there to answer...you have to take the time go there and sign up for two weeks from then. Horrible service. They will not even help you with other locations... So i just drove twenty minutes to Sonoma and no need for appointment you can apply right then and there. Thank God for the employee at the Napa post office who advised me to do that. Saved me a lot of trouble... read more

I have been filing complaints against the Vallejo post office for the past month. The service is horrible. I have filed complaint about my mail being delivered incorrectly, my mail box being left open so others can see I have mail and then my mail being stolen. I had to have the 800 customer service reps help me place a stop hold and then file complaints against the post office. I filed with both departments of the postal service. Then after two weeks I went to pick up the mail that was on hold only to find out that Vallejo never acted on the hold and was still delivering for whole 2 weeks and my mail was continuing to be stolen. I asked for a manager and of course they LIED and said one wasnt around. I completed a new mail hold and got home to file another complaint. The Vallejo post office called me within a few days to say they now have the hold and nothing else. NO acceptance of responsibility. I recieved a call from the one of the main postal services that I filed the complaint with. They said for me to call and file a consumer affairs complaint that I will do tomorrow. I just realized today that my landlord finally replaced my mail box with a new locked one. WHY DID IT HAVE MAIL IN IT???? my mail is on hold per the Vallejo postal office. I URGE EVERYONE who logs onto this to complain to call the 800 customer service number and log a complaint against the Vallejo office. IF we all lodge formal complaints maybe the people who received paychecks and that IS ALL they do to no longer receive them and they hire people who will actually do the jobs. They get paid good money to not do their jobs and it needs to be stopped. Here are all the numbers for everyone to call. File a complaint with each one. USPS Customer Service (1-800-275-8777) Fraud Complaint Unit Postal Service (800-372-8347) Consumer Affairs (510-874-8737) Very Angry postal customer D.S. read more

Absolutely appalling service. I stepped up and no one was in line. Three workers behind the counter and all looked and me, never acknowledged me and then two of the three just left. I finally stepped up to the remaining woman and she abruptly announced to step back that she was clocking in. Again, fine just acknowledge me. So when she said she was ready I stepped up with my package and label I printed from home. I told her I was ready to send I just needed help attaching the form. She told me I would have to tape it myself. I said no problem and asked her to point me in the direction of the tape. She then told me she only had priority tape and this wasn't priority. That i had to go home and tape it myself. Or I could buy tape from them. Maybe this is a post office wide policy and not just this shitty branch but come on. I had everything ready and no tape? Excellent customer service postal service. Well done. But I will never visit this branch again as they were so rude. read more

Funny how people blame the post office for long lines and missed mail notifications. I have a new PO box since my mail is being stolen at my house and have used this post office for a while now. The people are very friendly and were very patient and helpful when I filled out the paperwork for the box. I'm receiving text messages when new mail is in my box and I think they do a decent job. The only suggestion would be to have the little window for package pickups stay open later as I can't get there before 5:00pm due to my commute. read more

Just had the worst customer service experience with a representative named violet. It is obvious you hate your job but your should at least pretend you want to be there. Today i went to ship a package next day air. I went in last week and did the same thing. Same type of shipping and the guy that helped me was amazing he gave me my options and helped me tape my box since i was not sure how i would want to send my package. So going in this time i was expecting the same good customer service but no. I got violet and she acted like i was supposed to know the pricing and that i needed to ask them for tape from the back, do it myself, get back in line and then she could help me . I refused to move and she called the next person up. I explained that she works here not me so i need to know my options on sending my package . I taped up using priority tape since she would not help me. Then when she asked about when i wanted it there she told me i used the wrong tape!! Like excuse me what kind of people do you have working here. She did not apologize and obviously did not care. You guys need to do some customer service training on your employee. Or get rid of her because as long as she is working there i will make sure my business goes to a different post office . read more

I'm grateful that a post office was open today! Thank you for al the hard work that you all do!

Horrible. The mail is delivered to the wrong address or not delivered at all and the customer services is disgusting. It saddens me that you cannot rely on the united stated postal service to take care of business. I am considering a lawsuit. I have filed complaints with the Department of Consumer Safaris, the USPS and BBB. read more

Worst customer service ever!!!! Staff are super rude, and always screws up. And they don't even care!!

This place is awful...Linda Taylor is suppose to be the Manager there she stated and is extremely obnoxious, rude and not courteous. She was absolutely no help, refused to let me speak to her manager in fact advised she did not have one and hung up on me. I will never go here again! read more

I tried to call this Post Office several times, but after several rings I get the busy signal. I got a letter from the County Registar of Voters that they were told I moved, but the mail WAS delivered to me! I got my Absentee ballot the week before . . . go figure . . . I was called by my Dentist that my appointment reminder was returned, with the note - Not at this address. I wanted to CALL this Post Office to find out why I am having these problems, but I can't make a call to them. I have mobility issues, but I guess I'll have to go down there in person. I'll hope for the best! read more

This is the post office from hell. Often we don't get our mail. Yesterday a package was returned with the notation, "Wrong address." The address was perfect. The letter carriers don't want to bother to open our gate and walk to the mailbox inside the yard, so they say, "Gate locked," even though my husband has a HUGE sign on the gate to flip up the latch and walk in. My husband has complained repeatedly. the last time he was told, "So what? We don't have to do our job. We can't be fired." No one wants our route because it is full of old Victorians; letter carriers have to walk through the yard rather than simply filling communal mailbox slots as in apartments. This post office has a history of carriers not delivering mail oif they don't feel like it. there has even been a story in the local newspaper. read more

If you have the opportunity, when you come, wait for a clerk named Felicia. She is the absolute nicest USPS clerk I'm sure in the world. Super sweet and very informative. Thanks for making my passport process an easy one. read more

horrible service, the Chinese lady that works the desk is super rude. The other women are nice but there is literally always a line out the door. Very slow. read more

I sent a card to my next door neighbor in September 2014 and it was returned May 23, 2015 "return to sender - not deliverable as addressed - unable to forward". Really? My next door neighbor and eight months later? Handwriting legible and the proper postage. Is there no oversight? Is anyone reading these complaints....which by the way just didn't start recently. I've dealt with this post office for twenty plus years. This was the icing. Another example of how our taxes are being tossed down the drain. Customer service horrible. Attitude even worse. read more

Worst USPS office I've ever been too. I don't know why they have a phone number listed when the workers NEVER answer. I tried getting my passport renewed so I made a call and NO ANSWER. So I decided to go down there in person and it was a waste of time. For passport services you have to make an appointment and Thursdays are the only walk in days. If they would answer their phones then maybe I wouldn't have wasted my gas and time going down there and the workers don't make you feel any better. Try and avoid this office. read more

It's unfortunate that with such a great location (close to the waterfront and downtown) this post office has terrible waiting time. On a weekday afternoon around 2:30 PM I found a line of about 10 people for mail, and about 8 more for passport. The staff seems friendly but takes too much time in conversation with the repeat customers. Not a bad thing if you have two people in line but when there's close to twenty of us? Also the office itself is in terrible condition. It's like the USPS forgot about this office entirely, I'm guessing it has been remodeled since the 80's even 70's. The area behind the counter was so disorganized that I actually hesitated to hand them my outgoing mail. On the plus side, there's plenty of parking very close, 2 hrs free on Georgia St. In summary, the place has potential but do not go here if you are in a hurry or are on a tight schedule. read more

was paid with a money order from the post office just to findout no check cashing place or even walmart will cash them couldnt even get it cashed at the post office was told to comeback in the afternoon to see if they have the funds then read more