My husband & I were at the post office to get a passport for our infant son. When we arrived, Nancy ignored my husband's greeting. She was brusque and unfriendly when telling us we had filled in the forms incorrectly, and our passport photo had to be re-taken. Meanwhile, in order to keep the baby from crying, my mother was sitting on a bench at the back of the post office and shushing him. Nancy asked if she would stop, because the sound was "kind of annoying". I almost wanted to ask if she'd prefer to hear a newborn wailing at the counter at the top of his lungs. She also grumbled about her colleague when she was asked to move to a different counter. We were appalled by the level/quality of customer service that she provided, and would NOT recommend anyone come here to obtain a passport. read more