They stole my package. package was tracked and arrived but the said they never received it

I really enjoy this location! They are very friendly and quick when I have to ship a package. I highly recommend parking in the back since it's easier to get in and out. They have a back door people can come in through. read more

Came by the UPS store to drop off a package with a prepaid label. The drop off was quick and easy. The staff were friendly and helpful.

I was served by Harley, who unfortunately was poorly trained, and presented low empathy and care to the service.

wonderful service an very nice polite workers there!love this place on Campbell!!! so helpful an friendly

Quick friendly helpful service. What more could one ask! Store is clean and well organized. They also have packaging, appears to have mailboxes. Bottom line. They are extremely helpful. read more

Absolutely hate going to this place. The macho guy behind the counter gives the impression you're bothering him if you have a question or need help. Worst customer service I've had in years. I'll go to Office Depot and avoid the UPS store from now on. read more

Really excellent service here- there was kind of a huge line here when we arrived but it moved along steadily and when it was my turn they were proficient and professional, working competently but quickly. The staff was nice and knowledgeable. I wouldn't hesitate to use any of their services. hope my shipping gets delivered without damage but I feel confident the workers do the best they can. read more

Hanna, You will be missed.Your cheery smile and sense of humor always takes the off my crustiness and grumpiness when I am having a rough day. I could always count on your great service.Anyone!....If have not experienced her doing her service check it out before she is gone.....Was unable to do GS.But I wanted you all to Hanna!!!! R.Cauble read more

Great place to go not only for sending out packages but they also send faxes & they offer P.O. boxes at this location to. The staff is extremely friendly & helpful I've never had any problems with sending off faxes or sending my son any boxes off to college either. Needing items to pack up a painting or are you getting ready to move this UPS store is your one stop shop with everything you'll need from boxes, peanuts, tape you name they have it! read more

I LOVE this UPS store in particular. Every time I go in to drop off a package, they''re polite, fast and efficient even if they have a crowd. We used to live in Gloucester, Massachusetts and they were SO rude there, making us wait in a long line even though we had prepaid postage on our boxes! But not here. Great management, happy workers. read more

The people at the Broadway/Craycroft location are very nice and efficient. UPS charges way too much to ship small packages, but that is not the fault of the store owners. read more

great service, very helpful and friendly staff notary public available for $2 (call ahead to confirm hours) printing, faxing, shipping, envelopes/packing equipment available. Easy to find in a clean plaza. easy parking as well read more

These guys are the BEST! We are trying to do a double-refinance and needed get about 50 pages off to the mortgage company. Seemed as though faxing was the way to go (better then doing the impossible and figuring out how to use the home scanner). Went to Fedex Kinkos resigned to paying $2 a page. But the fellow at the desk said it'd take 15 mins. to even take our order. Yelp showed this nearby UPS Shop where it would cost only $1 a page. The nice young gal at UPS said instead of faxing she'd scan it all attaching it to an email to the broker and us--saving us about $30! Our awful ordeal was made just a bit better thanks to the good people at the UPS Store--even though they were very busy. read more

I love this UPS store and the people who work there. I've had need of a notary so many times and Jason is always there with a big smile to help me. If he's about to go somewhere, he will wait for me. If it's almost closing time or if he's really busy, he still makes time to help me. They are incredibly accommodating and I am so grateful. People: if you need a notary, printing or anything at all that has to do with office assistance, I urge you to use this store. It's fast, convenient, and they are super courteous. Don't know what I would do without them! read more

To: Jeff Day (Owner of UPS Store 5220) Don't you think if Mary knew the procedure to handle a Amazon return I would have utilized your services? The truth is she didn't want to deal with the mattress I was returning because it was a hassle and you weren't making a "profit off the return". Because, I have nothing better to do at 8:30am in the morning than unload a queen size mattress alone (no help from your employees) and the drag it back to my truck and struggle to get it back into the truck because your employees are incompetent. It wasn't about paying for a $2 label, that would have been a no brainer, you got to do better than that. Making up bullshit to make me look like the bad guy and you the victim eh? UPS IS UPS, IT DOESN'T MATTER WHAT LOCATION I CALL, UPS IS THE CURRIER FOR AMAZON. Mary was ok with shipping it, but as soon as I said I needed a Amazon return label, She played dumb like a new employee, hence it was supposed to be free return service to customers if they received the wrong product, like I did. She made me wait 20 minutes even though I was the 1st customer in line while she helped everyone else. I even showed her the barcode for the return label on my smart phone so she could scan it and print the label but she said verbatim "I don't know how to do that"...haha She wanted me to log onto your computers and rack up internet fees, and the printing fee when it wasn't necessary. All she had to do is scan my phone and print the label and boom I would have been gone and on my way to work. The truth is, she didn't want to deal with a big queen sized mattress in the store and you weren't making a profit on the shipment. Let's call it what it is. As for rude comments, I called her inappropriate and a few choice words given the situation. If you value Mary as much as you say you do (20 years) why don't you pay her grumpy ass a bit more so she looks happy and enthusiastic to help customers. Isn't that what UPS prides itself in? As far as not being allowed back, dude I wouldn't use your services to ship my dogs fecal sample to the vet, if it was free! If you want to see an example of UPS quality, walk into the Broadway/Campbell location and take notes, bring Mary too;) I have never made a bad Yelp review ever, but you and your employee need ethics training because what you did to me was totally avoidable. read more

Awful customer service! I called to see if they had notary services available and I was told yes. I advised the woman on the phone that I would head right over. When I got there the woman that I talked to on the phone went in a back office and was advised by the notary that she was too busy and couldn't do it at that time without a wait. You have no customer you are working with but you're too busy to help people who are actually at your establishment for your services? Ridiculous! What a blatant disregard for your customers! read more

So being a Chicagoan I can only say this is just one experience in one day at this store. I brought some items in that needed to be sent to chicago. Items were packed at store with employees help. I was very surprised when after a week no package was delivered. Was told box was damaged and sent back to Tucson store. Never received a call from store notifying me and when I called and asked what happens next I was told they are waiting to hear back from ups. I have gotten excuse after excuse. Bottom line I spent $42.00 for a package that never arrived and got a lot of attitude about how it's not their responsibility and they will do nothing. I hope the $42 dollars was worth this review. Only one experience but in the future I will be going to ... so I see the reply. Still doesn't explain why no one bothered to notify me of the damage or returned package. I stand behind my I hope the $42 was worth earning this review. read more

I love this UPS Store! Jason and Andrea are amazing. They helped me at least 10 times over the holiday season, and they were so great. When my computer broke they went out of their way to print labels, and help in every way. I recommend this store so highly. Best customer service that I have ever had. Thank you Jason and Andrea! read more

Everyone was so nice to me and professional. I just moved here and have had a box at a UPS store for 6 years and love the service but I truly appreciate excellent customer service. Thank you! read more

If you are looking for someone to pack up your items and mail it out then this is the location to do it for you! Jason, the Store Manager helped me. He has excellent communication skills and was very good at advising me of my options. His store packed my items with care and mailed my box immediately after I made my decision. From AZ to HI IN 2 days! WOW! Did I mention this was all done by email and one phone call? Jason and this UPS Store are terrific. Use them with confidence to handle all your shipping needs. read more

As I was an out-of-state buyer there was a lot of information that I didn't have, or did not understand regarding my auction purchase shipping. I spoke to these folks directly and they worked me through any concerns and any issues, to do a really great job with customer service as well as shipping my items. read more

I went there this morning and I was really happy with customer service from Jason M Day when I walked in he greeted with great attitude and he was so polite. read more

For great personal service, this place can't be beat. I've had a box there for years, and everyone -- even new employees -- knows me on sight, often even bringing my mail to me before I reach the box. Service is almost always fast. When I'm on a long trip, they'll tell me what mail is waiting and will ship what I need with my credit card on file. They're always friendly and bend over backward to help. If something arrives with no box number on it, no worries: the figure it out, The downside is that they're kind of spendy. I think the price for the smallest mailbox has gone up almost every year. They advertise AAA+AARP discounts, but that turns out to be only for the first year. I think they give me a break on price sometimes for faxes and copies. The small family mailbox place I used charged half the prince for the box (there was a shipping surcharge). At UPS, paying almost $200/year for similar (though less personal) service at a PO (where there are no mailing surcharges), makes me think every year that it I may gat a PO Box year instead -- once I close my business at least, read more

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!!!!!!!! The people who own this franchise and work at this store have no idea how to treat their customers with respect and kindness. If you absolutely need these types of services, I recommend you go elsewhere. Even for UPS drop-off they are rude! Have UPS pick your package up (for free) rather than drop it off here! Will NEVER return! read more

Jason was extremely helpful. First class all the way. Great local feel. Thank you for being there.

I have had it with UPS stores. They are a HUGE ripoff!!! I went in today to return an item I had bought through Amazon and had a prepaid label. I bought packaging tape and paid almost $5 for it, but I thought that is okay because I am using this store to send back this item. I taped the prepaid label to the box and I asked for a tracking number, so that I could send it to the seller and the employee told me he could not give me one. I was furious!!! If I had known he couldn't do that I would not have bought the tape. I could have gone to the post office and used their tape. NEVER AGAIN will I step foot in a UPS Store!!!! A bunch of crooks!! read more

I needed notary service and called this UPS Store and Jason took very good care of me very quickly, and the fee was extremely reasonable. Will definitely return here for any future notary OR shipping needs. read more

Overall poor service. Just go to another location if you really want your package to arrive at its destination. No accountability if something goes wrong with your UPS shipment. read more