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    US Post Office

    2.0 (60 reviews)
    Closed 8:30 am - 5:00 pm

    Services - US Post Office

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    5 months ago

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    15 days ago

    Absolutely horrible customer service. Extremely unhelpful, unprofessional and rude. Never come to this office.

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    4 years ago

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    Photo of Gene T.
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    6 years ago

    Helpful 3
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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    Photo of Ed A.
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    3 years ago

    Helpful 3
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    3 years ago

    Don't even bother trying to call. You won't get through. If you by some miracle do, they're beyond rude. Terrible at their jobs.

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    Photo of Jim J.
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    5 years ago

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    3 years ago

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    Photo of Angela M.
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    4 years ago

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    3 years ago

    These folks do an amazing job. They are always helpful, knowledgeable and always willing to help.

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    4 years ago

    they behave badly and serve you just as same. even if they see that you don't know English well, then they start treating you badly.

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    3 years ago

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    5 years ago

    Very long lines and no place to just drop off a package. Had to wait in said line for no reason!

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    3 years ago

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    7 years ago

    Helpful 3
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    6 years ago

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    4 years ago

    The line is long in the afternoon because of the time of year, but the employees do a great job of helping people as quickly as possible.

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    10 years ago

    Helpful 1
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    13 years ago

    Helpful 3
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    6 years ago

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    8 years ago

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    13 years ago

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    14 years ago

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    8 years ago

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    Photo of Melissa J.
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    14 years ago

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    6 years ago

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    8 years ago

    Helpful 1
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    8 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    The lady helping me, Elvia I believe, went to extremes to ensure that my package was shipped via the most economical means.

    Mentioned in 3 reviews

    Read more highlights

    US Post Office

    US Post Office

    2.6
    (41 reviews)

    Came for Passport Services not shopping/mailing…read more Arrived at 1pm as requested on my appointment (which is 15 minutes ahead of appt as requested). Walked in, excited (passport time! Yay!)-- was immediate snapped at and finger pointed back out the door to sign in on a clipboard. Whoops! Ok... no way of knowing that, but nbd. So I signed in and came back in to sit and wait. Was again snapped out to go wait outside. There weren't any seats and my leg is injured, so I asked if I could sit on the bench. I got a big, impatient NO! And was pointed back out the door. I was honestly very put off by my first impression, but once they called me in for my turn, I felt like they were very friendly and helpful. It turns out the inside is really sensitive area because of the info being processed-- so they don't want anyone waiting in there-- but there's really not any kind of signage clarifying that, so all day they are having to redirect people out of the room. That would be exhausting for anyone! So for anyone planning to visit-- don't let the awkwardness of the check in process throw you. Once they are helping you, they are quite friendly! Maybe just hearing that ahead of time will save someone else from getting upset.

    Worst place to go for a passport as a walk in ! Worker set at his desk for over an hr with no other…read moreappointments as walk ins came and went due to their frustration. We sat for over 2 hrs almost as if he was purposefully we signed in at 1005 he took appointments all while we sat there with much time in between! Appt where listed at 930 1030 1130&1145 clearly its only 15min increments ! Tried to speak to a supervisor Shelia and she was unavailable as well there's no help the post office worker I talk to in the front with ear gages was completely rude and explained that they take breaks in the middle of work they will stop what they are doing and take a break no matter the line I doubt the passport office had that many breaks back to back!

    US Post Office

    US Post Office

    2.0
    (54 reviews)

    Overall, I've had very positive experiences with this postal staff. It is the closest office to our…read morehome. It's got to be difficult to be patient when there are always grumpy people coming for help, but they've always been polite. The carrier that delivers our mail to our home is fantastic. He has gone above and beyond his duty to help us out a few times. While we wish him all the best, we are sad that he's decided to retire. Like everywhere, there are usually a few less than positive experiences occasionally, but overall we've been very satisfied with this group.

    Review of USPS Package Pickup Wait Time - 1099 S Pantano Rd, Tucson, AZ…read moreAt the S Pantano Rd USPS location, package pickup is managed through a closed Dutch door that only a manager operates. Because there is no window or peephole, the manager opens the top half if they notice someone waiting. Each customer interaction follows the same pattern: the manager listens briefly, then closes the door while going to locate the package. During this time, the customer being helped must wait, and the process repeats for each person. This suggests that packages may not be organized for efficient retrieval. During one visit, I waited behind three customers, and the process took about 20 minutes wait time, 10 minutes being waited upon. Yesterday (12/15/2025), I received a pickup slip but chose not to wait in line, leaving the slip for another day because of the anticipated 20-30 minute delay. Previously (over a year ago), package pickups were handled in the main post office area, alongside services such as purchasing stamps and mailing parcels. That system was faster and gave priority to customers collecting packages. The current arrangement at this location results in longer wait times and reduced efficiency.

    US Post Office - Mountain View

    US Post Office - Mountain View

    2.4
    (38 reviews)

    Remember the post office has got several handicaps for staffing. All of the post offices managers…read moreand supervisors get bonuses if they cut back the number of hours that their frontline employees are working and get additional bonuses if the number of overtime hours are under their allocation. So if you have to stand along the line sometime remember it's not the front line people that are causing the problem. From the postmaster general to all supervisors get bonuses and perks. The other handicap has been handed them by a federal law that says that they must pay for their retirement costs including retirement health care in advance. So this makes them lose money every year. The eventual goal is to try to privatize the post office and sell off the most profitable part of it to corporate cronies. So you should know those couple of facts before you really give and evaluation however having said that this particular post office is a really clean modern place with great customer service. They have the typical things that were post offices have I also have a nice selection of little bigger boxes that you can buy and they have a really nice big card selection for that one card that you might need. I was happy with the attention and service I got every time I've been to this post office.

    We have had nothing but problems with this location! We trade photo cards with people and have been…read moredoing it for months with no issues. We use the same envelopes same photo cards nothing has changed! Today I get every single one of my letters back saying needs more postage! USPS can you make up your minds and stop screwing people over! No wonder everyone is trying to find alternative ways to mail letters and packages!

    US Post Office - postoffices - Updated July 2026

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