Shane and his team are terrific. Very helpful and their customer service is excellent. They do it all here, Amazon and phone returns, shipping supplies and they even wrap/package items. And that is just a fraction of the services they offer and at a fair price too. I'm really disappointed with the post office loosing my packages. I always get a tracking number from Shane so I know exactly when my items arrive at their destination. So thanks Shane for your support! read more

Shane and his team are always so helpful! This is so convenient and close to home for when I have an Amazon return, or need to print something. They're usually a bit more expensive than the post office for shipping, it just depends on what you're sending, your timeline and where you're shipping to. They team is fast and helpful. During the holidays, they can have a line, so it's best to go early! read more

Went in to make copies today at 10:00. The man working there made the copies for us! He was extremely nice, very helpful! Highly recommend this UPS! read more

Customer service is great Molly and Lynette are always helpful, they go out of they're way to help. The 2 reasons I gave 3 stars is because the other ladies that work there wear shorts or leggings not a very professional look. The other reason is the lady with the blonde hair is always taking personal phone calls read more

The employees need correct uniforms not Scarface tee shirts and other unprofessional attire. Not a good look for any business. Lacking much in trustworthy appearing employees and customer service. read more

I had an overnight delivery that required a signature but I would not be home. UPS offers a one-time change to a neighbor's house so I signed up for that. It did not happen and UPS left the package on the ground at my house. It was a new credit card and was left unsigned for. I would have had it delivered to me the next day, saving them a trip, but they charge $9.99 for that. Serious lapse in security by UPS. read more

I have been using this particular UPS Store (even before it changed locations) because they have the best owner in the franchise. Shane never fells to achieve the best process for my high-volume yearly rush in February. The packing care is a quality rarely achieved by most shippers. I have had many years shipping and never had a single piece damaged or lost. Prior to using this store that was definitely not the case. This store also gives me great value by maximizing my pack to not only to be protective of my items but save me money. They always have my best interest at the front of the decision making process. It is simple, if you want safe, valued shipping with a shipper who cares.....GO HERE! read more

Great Service, clean store. We get our mail here and we know it's always safe. Friendly team on staff! read more

Every time I go into this location, I come out completely satisfied. I've mailed packages & printed documents from my own flash drive. Very convenient & helpful! read more

The staff is friendly but is not reliably able to provide standard UPS services. I wanted a mailbox, I brought the forms filled out and the employee charged me. Then I was informed that I would have to come back to get a mailbox assigned by the owner, who only works 8-1 on weekdays. I then asked for a refund as I can't come back during the limited hours but it was insisted that it would be ready for me when I came back. I was not surprised when a different person was there when I came back, who was unable to assist and asked me to come back when the owner was present. The kicker is that I saw these two different employees that were not familiar with the store provide mail directly to folks that walked in and said: "I need the mail in box number XYZ". No ID check, no name confirmation. I doubt this is to UPS standards, certainly not mine. read more

Shane is the greatest shipping guy ever! He's always willing to help, always smiling, even when it's 110 degrees outside, always looking out for me as a customer. Ups is cheaper than usps on my big parcels, too. I'm super happy with Shane and UPS.. -Mik read more

While the owner was professional on the phone, the two associates that work in the store were horrible at basic customer service. I have a package that was marked as delivered on December 10 at 8:45 PM. I went to pick it up on December 11 and the female associate said that she had seen it but could not locate it when I came to pick it up. I then asked her to please call two other access points to locate my package. She looked at me and was about to hand me the phone so that I could call. She then begrudgingly called and remained on the line for about 25 minutes. She then handed me the phone without letting me know who I was speaking to you and she walked out of the store. I was left with only the male associate at about nine other people who were waiting in line. Because UPS does not have customer service that is stateside I was speaking to someone in the Pacific Islands. No one could help me and made me feel like it was my fault and the establishment where I bought the item. They kept telling me that I had to contact them and request a refund or some other course of action through that company. The fact that UPS does not take responsibility for their mistakes and carelessness. I am still without my high priced item that is a Christmas present. I will update this review if anything changes. read more

The UPS Store - Proof of delivery - Shipping Centers Near Me - Tucson, Arizona

Terrible Customer Service. I was there to drop off 2 packages. The clerk was in the back on a personal call for approx. 10-15 minutes while customers waited for her to help us. I called bout "Hello" and even then no service until she ended her call. Not the service I've received here before from other clerks. What a shame. read more

What a relief to find friendly efficient service that is always patient and efficient. Over the last few years I have gone to this location for various issues and have always been helped. Thank you and Yay Amalia!! read more

Shane is the ultimate professional! It's comforting to know customer service still exists!

I really love being able to go in to an establishment go in handle my business and be out of that store all under 10 minutes now this UPS store has got it going on. The young lady behind the desk was very helpful and she even packed my items for me when I asked to purchase a box. I also need to purchase some stamps and I was able to get that done that too without having to stop at the post office. read more

This UPS store gives fantastic, personal service. I suspect the man who is often behind the counter is the manager/franchise owner; he goes out of his way to help customers. In December 2019, I was shipping a comforter inside a plastic storage tub and the shipping estimate was astronomical. This was pre-covid, and the man unpacked the laundered, but used, comforter from my plastic storage tub, laid it on the counter, and folded it into a compact shape and then assembled a new box to ship it in. He explained, that the volume, not weight, was what was driving the price up. After he squished it into the cardboard box, I paid for the box and a much lower shipping charge, and got to keep my plastic storage tub! There is also notary service at this location, and of course, a good selection of funny greeting cards. read more

Zero Stars. No mask on the clerk, who cheerfully and ignorantly said, "Pretty much everyone is vaccinated." Wrong, UPS guy, wrong.

Always helpful, always friendly & always efficient! I don't take my packages anywhere else. Thanks for all your hard work!

I submitted a small print job on Friday with a due date of 1:30 pm of Sat. 12/12/20. My husband went to go pick up the job after 2:30 p.m. and both workers their claimed that there was no job printed and that they didn't have access to the print jobs, that only the manager had the info. Rather than giving my husband any ideas for the next steps, they basically waited for him to leave on his on with no information, no print job and out almost $20. He was given no help as to what to do next. I tried to call and talk to them but they didn't pick up, even after calling five times. Usually I like this place to send out packages, but no more. They've lost our business because of their inept staff. read more

The UPS Store - Screenshot of receipt when placing the order. - Shipping Centers Near Me - Tucson, Arizona

While the young lady behind the counter was helpful, albeit detached from her job, I didn't appreciate when the privacy agreement came up on the screen for me to review and she immediately turned the screen toward her, said "I'm going to sign for you," and then signed with a smiley face before I could object. She took away my choice for my information (I guess so the transaction would go faster for her?). I don't know the legality of that action, but it definitely was not cool. read more

I've lived in the area for a few years and how I did not know that this ups store was here is beyond me. This little store tucked away in the Safeway shopping center is so much more convenient than heading all the way to Silverbell. Open Monday through Saturday and they offer a variety of services from office printing, to 24 hour mail box access in addition to your run of the mill UPS shipping needs. They've got you covered. read more

I have been to this UPS store quite a few times for copies, prints, shipping, receiving, etc. Lynette has ALWAYS been so helpful to me. She knows the ins and outs of shipping and can multitask without getting flustered. She is very focused and I appreciate that about her. She never steers me wrong and is not "fake friendly". I like how she is kind and straightforward. read more

I sell online so I come here at least twice a month, sometimes more. I use pre-paid labels so usually I'm in and out, unless it's busy. I'm always given a receipt unless I say I don't need one. Staff is always friendly and polite. read more

Why wait in line at Silverbell Station? I got in and out of the UPS store in a minute, and paid less than what it would have cost to ship my package via USPS. It's literally around the corner from Silverbell Station, where there's an hour wait at present. read more

Owner Shane is awesome, smart, tech savvy, nice, help full and efficient. So are his employees. Great place to have DVDs and CD copies, printing, rent a box. Love these guys and gals. read more

Above and beyond customer service! I shipped 12 boxes total here to move across the country. Came here on two separate trips. Shane, the manager/owner, helped me move the boxes from my car to the store and had them ready to go within 5 minutes. The prices are very reasonable and are about the same or even less than USPS with faster shipping. read more

Went to drop off some packages to return to Amazon with my one year old son in tow. Shane saw me from behind the counter, came out, and carried the packages in for me. He then printed the labels, gave me a receipt, and I was on my way. Thanks to him, I had time to drop by Starbucks nearby and grab a coffee. read more

Helped me print, cut and laminate 20 door signs for my hall next year. Wouldn't have been possible without UPS. Even let us use pretty much all of the store (computer, paper cutter, laminate) even trimmed the laminate for us. Saved us so much time for a perfect visit. read more

If it was possible to give zero stars, I would. Not only was the service rude, but the gentleman that was helping me threw a temper tantrum. The service was so bad that I actually called their customer service to complain. I would highly recommend finding a different UPS store if you need to drop something off - do not use this location. read more

Top notch service. I went for the notary and was pleased with how friendly they were. Even though I have a UPS store closer, I plan on driving a bit more to go to this one from now on. read more