this is a small antique post office in the heart of old town Torrance. I usually come here to drop off packages or letters, get forever stamps or fill out money orders. They have P.O. boxes here as well for anyone who wishes to own one. There are moments when the place is full, like around the holiday season. This is where the minor downside comes in given the lack of staff working at the front. I remember once waiting for 45 min to an hour to drop off a package and get the packing number/confirmation. But other than that, I have yet to encounter the rude employees that the other yelpers have mentioned. Maybe its because I usually go in the morning. For parking there is are 1-2 15 minute parking spots available but there are also others around the street. read more

Bald guy with glasses is extremely and unnecessarily rude. I watched him be very rude and condescending to both customers before me, and then when I was lucky enough to get assisted by this individual, he seemed so incredibly annoyed and was beyond rude to me, who literally had a single package with a pre-applied label already on it. I literally was just dropping it off, needing NOTHING from him, but yet he still found a way to be rude to me after he asked if I'd like a receipt and I said yeah. He literally looked like he wanted to send me to the back of the line ha. This individual should be fired for how he treats customers. There are tons of reviews on here for this exact guy saying how rude he is, why doesn't management do something about it? If this guy is mad at life, he doesn't need to be taking it out on customers. Unreal. And just to note, I've been using USPS a lot lately, and it appears to me that literally 9 out of 10 USPS employees hate their job and are always very rude to customers. It almost seems like that is a requirement in order to work there. Lol. These people literally have every holiday and the day before and the day after off, I don't understand what they're all so upset about. Not a difficult job by any means. Honestly think my cat could work there and do a better job. read more

Such a beautiful historic building, filled with the rudest, least helpful, most patronizing and unpleasant employees ever. Typically have an excellent experience at the post office for some reason the Torrance post office, off Marcelina, is a chaotic mess every time. Take your parcels a little north to the Crenshaw USPS and save yourself the headache. read more

It's local and somehow during the weekday hours people are there shipping so expect a wait. The vibe is very calm and sometimes you get a happy worker and sometimes not so much. I've seen only 1 or at most 2 staff working the counter; so there's that. The process moves slowly but smoothly. Place closes at 5pm m-f read more

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The bald guy with glasses is unnecessarily rude for no reason. Rolled his eyes at me because I needed to buy tape for my package. Then made me wait in the line 3 times because he didn't explain what specifically I needed to add to my package and was getting increasingly rude with me. Not everyone uses the post office everyday and is an expert on how it works. He made another lady in line so upset she stormed out. How does this guy have a job? read more

Came here to send out a package. And they claim to not have 1 foot of tape to close it so they weren't able to take my package. read more

US Post Office - Post office - Post Offices Near Me - Torrance, California

Rude employee wouldn't recommend going here if you need something done and you don't know if you're labeling or mailing something properly. Horrible attitude only tells you what you've done wrong while hardly telling you how to correct it as if I work here and should have known the exact format and placing of every address. You're supposed to be the professional in this building who teaches people how to do it properly I'm not expected to walk in here and know what to do but if told how to I'll correct it. I'm talking to you bald headed guy. Rudest person I've met in a long time. Would have had a better time at a dmv than this place read more

No wonder this location has such a dismal rating...I went in this morning to ship a small package to France and the clerk basically refused to provide any guidance with regard to what kind of packaging I should use, or whether the quoted price included insurance or any kind of delivery timeline guarantee. I couldn't believe he was so uninterested in providing any kind of customer service. I walked out because I didn't want to deal with him any more. read more

My mom went in to ask a question about a missing package we dropped off. The agent in the window was incredibly racist because my mom has an accent. His words were "I do speak Spanish but since we are in the United States I'll speak english" when my mom stated explaining what happened he said "Well i'll better understand you in spanish". I don't think that anyone absolutely ANYONE in a government institution should be treating any customer this way. Absolutely horrible service and i will take action. read more

Should've read the yelp comments before even considering coming here bc that one dude w the bald head is rude af over the smallest thing. Dramatic and needs a hug. Be better. Everyones got a hard day not just you. If something isn't done the way you like or expect then let the person know without the snark. Go elsewhere. Like Del Amo, they are real cool. read more

Always a long line, no matter what time of the day! Very slow and not attentive at all

I had a few packages to mail out and went to this post office and the lady was so helpful I was embarrassed because it had been so long since I had to physically mail something and forgot where to wrinte the sender and my name went, and the lady was and she told me at least I asked most people just bring them in wrong read more

Where do I begin? Monterey office is currently closed due to asbestos issues. Came here a week ago to send out a package. Guess what? Package was never delivered and is missing! Had to deal with postal worker R. Patel who was very rude and condescending. Telling me repeatedly "your package isn't missing. We just don't know where it is and hasn't been delivered". Isn't that the definition of missing? So basically he told me to "wait and see" and when the package arrives it will be scanned. There is no way they can locate it. What's the point of having a tracking number! Absolutely useless and terrible service. Avoid this particular branch at all cost! This Patel guys needs customer service training 101!! read more

I came in to mail off a box and the guy at the counter kinda indian looking was ride no good morning how can I help you. I asked for tape he told me they don't have any only for purchase which I said was fine. he then told me I need to remove the labels of the box and I have had to do that before beside them covering the label with the new label his customer service stinks !!!! read more

Jane was extremely rude and had a major attitude. If you do not like your job, you shouldn't be working with the public. A little bit of kindness goes a long way. Absolutely unacceptable. Will not be returning to this location. Jane DO BETTER!!! read more

This is the closest post office to me so it's the one I go to. I only ever drop off packages here so I never deal with the employees. The reason why this is a one star post office for me is the lack of parking. The 20 minute parking in front of the post office is never enforced and it leads to people that are eating at the restaurants to take advantage of that parking when it should be for people needing to make a quick trip. I went right now and people were having to park illegally or park up the block in order to go to this post office. read more

You know I realize that once you drop off mail to them. It's the next person's job to take over. But, Gee Wizz, why did my certified letter take well over a week to get from Torrance to Santa Ana. read more

12.26.2023 I don't know why people are reading this two stars but with my experience today, I'm giving them five stars. Yes it's true. There was only one attendant today and his name is Eduardo. He is absolutely helpful and professional. He was so patient in assisting me with my package and especially that I messed up with the labels and he was just so nice to explain everything and help me all the way. He was even singing and that would only mean he's very happy with his job. Clean and efficient branch. read more

Have never once had a good experience with an employee here; they're very rude and give lots of attitude for basic help

Chaotic with terrible customer service. I was confused with what to do and got yelled at because of it instead of getting help.

Worst post office if you are off my 1 centimeter and 1 oz they'll literally up charge you never going here again I recommend the Carson one by the sheriffs office way better read more

Horrible attitude, customer service and simple lack of service. Cant even say have a great day, thank you etc. it's unfortunate that most post offices are like this. read more

I want to give not even a one star. First of all, I missed my delivery "certified mail" so I rescheduled but no one showed up so I waited 2-3 days and after I went to this location for pickup. I drove all the way down and I gave him (the bald guy) details he checked back there and came saying "we dun have any mails for you neither in holding nor the rescheduled." I was pissed and I told him it's here and he said no so I went back home but the slip is saying I have to pick up mail there. The next day I went again and I told him it is saying pickup here u have to search again and it's a certified mail from the government he searched and said no and asked me again what's the mail and I said again "certified mail" and there he found the mail. If he is not interested in working at USPS so do not work but do not give trouble to other people. It's a government mail so I dun think he should behaved like this. I was so pissed and I have to go second time even I have to get that in the very first time. He seems like he is not interested in his job . Bad service and bad employee. read more

This post office is not what you would call reliable. First of all, they apparently have never thought to open another booth so two people could go at once, making the line way longer. Second, the mail carriers are not reliable at all. Our mail person only delivers our mail half the time, and when they do, it's usually someone else's. Look, I know what you do probably isn't a blast, but it's still your job. Do it right. Also, the people working there aren't fun to deal with. Usually they're snappy or just incompetent. All in all, I would recommend going to a different post office. read more

Quite possibly the slowest moving post office I've ever been to and that's saying a lot. Unfortunately it's close to home so I've been here many times. Service is not hostile, like it is at some other locations, but you'll never see more than 1 person working regardless of how long the line is or what people need. There's no self-serve kiosk here, either. The hours are terrible. If at all possible, go to another location. This one is consistently awful. read more

i'd give this location zero stars if i could. i just happened to be in the area with packages i needed shipped so i dropped them off here. two out of three packages were successfully delivered while the other was never scanned in or updated. given i'm a 25 minute drive from this location, i called about 6 times where id sit through the automated stuff then the phone would finally ring for one ring and hang up! so i drive down. i approached in the kindest way possible because ik most govt workers aren't the happiest lol. so i begin with a hi how are you to which the cross eyed asian lady just stares at me blankly... okay so i ask if she can help that i dropped off a package over a week from then and that there was no updates like it hadn't even been scanned while my other two were fully delivered. she's really rude and just saying no over and over that if she looks up the tracking it's gonna say the same as mine so i kindly ask okay would you maybe be able to check around the drop box over there if maybe it fell out or something and she just says nope and totally unwilling to help. so then im like okay whatever and ask also, do your phones work bc i called many times and it'd ring once then hang up and she says so rude to me "why would i answer the phone if i have a line and im the only one working" . well jeez sorry lady that ain't my fault but if you answered the dang phone i would've saved 50 minute drive worth of gas since you were so unwilling to help. to make it worse, before i got in line to get help from the lady, i had dropped a seperate package into the drop box which hasnt been updated since i dropped it off five days ago. other patrons agreed that the service is terrible and that lady was super rude. i understand if you're understaffed but there's no need to be rude. definitely would not recommend this location and never coming here again. after my first package was lost, i hope my other one that i dropped there will survive the disorder and chaos of this location. read more

The staff there are so rude that I stopped shipping from this location. The fat bald-headed guy is verbally combative and disrespectful and the Indian guy is also very rude and was actually picking his nose in front of me before handing me a receipt. read more

I regret to state publicly that this is the worst postal service I've ever been forced to endure. I don't know what clown agency hires the parcel carriers here, but while some are okay, some tasked with delivering eBay items just fail and fail. I thought this was by law supposed to be a union-staffed operation. Complaints from recipients seem to go nowhere, and service is annoying! I'm not exaggerating. I've lived at this Torrance address for more than five years, but about one of the three parcel carriers is trying to annoy me. Case in point: I was expecting an eBay parcel today. I saw the carrier drive up, asked if they had any parcels for me. They looked, said no, then inexplicably later supposedly put a parcel in my mailbox, then took it out 3 hrs. later and put it in a mystery parcel locker that is not on my premises. Are you freaking serious?? You get a richly-deserved 1-star rating. I've been smarted-off at multiple times by arrogant staff at this office. You folks have no more right to that chip on your shoulder than the mystery crew at UPS. Sad. Be better! We need you to do your jobs 100% of the time. It matters. You're being paid real money. read more

One of the worst experience I've ever had. There were two people infront of me when I walked in at 12:10. It's 12:35 and finally it's my turn . The guy said he has to take a 15 min break and runs off telling me and 8 people behind to just wait for 15 min. I told him I don't need to purchase anything I just need this label scanned and I'm dropping it off. And he said everyone needs a little something. Not sure why he's so rude and taking forever to help everyone out. read more

RUDE. RUDE. RUDE. Guy gave me grief over using literal USPS labels that I've been using for years. Was extremely rude and condescending and when I refused to put up with his awful attitude and asked for my stuff back, he refused to give it to me and I had to ask THREE times to give me my packages back. Never coming here again- I rather make the trip to El Segundo and go back to my old post office with amazing staff that are kind and helpful than this awful dump. read more

Unprofessional staff. Was talking to customer about liposuction and surgery (?). No greeting no eye contact. Came to drop off one package that should have taken 5 min to do. Instead I stood in line for 10 min (I was the only person in line) listening to the employe talk about personal business like their insecurities about their back fat. read more

This women have bad attitude. I want her to explain which ship price I have but she didn't even explain to me and bad attitude. I was really uncomfortable read more

US Post Office - Post Offices Near Me - Torrance, California

Zero stars for this ultra lazy, rude and incompetent Marcelina branch US Post office in Old Torrance neighborhood. This is the second time this year that I received no confirmation from this local post office of my Amazon packages arriving at my PO Box. They received the package from Amazon on 12/18/19 as marked in the Box. However, for the second time again, they forgot to give me notice of its arrival. I had to ask them to look for it. When I asked why I was not given a notice, the lady simply said I DONT KNOW. It's time to write a letter of complaint to the US Postmaster General. read more

US Post Office - Amazon package arrived at 3pm on 12/18/19 at post office. I never got a notice inside my PO Box about my package. - Post Offices Near Me - Torrance, California

Worst service ever. Can't even get a smile or a greeting from these folks. Always get attitude from them - EVERY SINGLE TIME. Workers, you get compensated well enough for the minimal effort you put out, no need to piss on my parade. Bottom line is that these people don't give a crap and it shows. Would give a ZERO but it seems one star is the minimum, even though they don't deserve it. read more

Convenient cozy little location with friendly staff and usually not too bad of a line. There's a bigger PO nearby but lines there can be even worse. No real complaints for me tho. Parking is very convenient and it's close to my office...i've come to know the staff and they've always been incredibly friendly. Lines around lunch time can get pretty long tho, since it's so small...there's only usually 2 people working the lines, and that's when it's busy. You can't blame them for being a convenient location and that a lot of people come here. Definitely come well before lunch or well after...other wise you'll be waiting a while. Again, the crenshaw office is just a little ways away, but even with triple the amount of staff they have there; you'll wait even longer there, trust me. I've done it. Only drawback really is that they don't have everything the main office does, especially when you're looking for specific types of stamps. read more

The neighborhood itself is very nice to frequent, the ladies who work the lobby have been very nice, our mail service and carriers at our nearby residence have been great. Counter personnel treatment inside the post office has sometimes been not great. Pre covid and during, often packages scan in received after the day dropped off, but packages would always get to where they needed to go, mostly on time. With a few packages recently, there had been more of a delay of packages being scanned in received, 3-6 days, but this wasn't typical and I knew to expect some delays with postal service during these times. But recently a group of 6 packages that were dropped off here, didn't start tracking at all (9 days later), post office reports they aren't there. When trying to contact branch, phone was busy or nobody picked up, no message system. When faxing was attempted, there was busy signal, tried a a few times. It was suggested by someone within Torrance USPS that, esp. if you're an online seller, to drop off pre paid packages at main Torrance branch on Crenshaw (you can throw it over the counter into a bin, right where you walk in) and they are required to scan those packages in. She said at smaller post offices, especially during this time, scanning is on a courtesy basis. Hope this can be helpful to others, I can't risk shipping anything from Marcelina branch after this experience. Update: Right after posting the above, all 6 packages were scanned in at this branch location, 9 days after dropping them off, even though branch personnel reported packages were not there. Glad they were found and hope things can improve there, because it could be a really great neighborhood post office. read more

I went to this post office on tax day. The only person working there was going on break. The hours don't state that they close for breaks. She was a rude woman whose break was much more important than people making their tax deadline while running get them mailed on their lunch breaks. This is so unprofessional, I won't bother coming here again even though it is more convenient. At least this location should have a self-serve station, then we can just do her job for her. read more

I've lived in Torrance or about 47 years and have never had a good thing to stay about the US Post Office until about 5 years ago. Approximately 5 years ago, we received a new Post Carrier named James. James has not only been a great Postal Carrier, but has become a member of the community. Honestly, I've always considered the US Post Office to be inefficient and poorly ran, but Carriers like James prove that professionalism and charisma still exist at the US Post Office. In actuality, I find myself trying to support the US Post Office more because of James. He's a great guy, and literally adds to the community. James, keep up the great work. You're appreciated, loved and cherished by the community you serve. Just ask anyone on your route. read more

Deserves 0 stars. We use the post office all the time. Me Chang wouldn't ship our box because she was too lazy to measure the box. Since when can you not ship a box at USPS?! We asked to talked to post master.. she has no idea when her boss will be in? A lot of people need jobs right now... get rid of your lazy employees that don't want to do their job. read more

I had a package shipped from The west side of Los Angeles to my address in San Pedro. Somehow it wound up at this post office (I guess for distribution to my local office for delivery. So far, it has been at this post office for five days going on six with no update to the tracking (which is pretty useless) in that time. Judging from other reviews list here I would surmise that this is a PERFECT example of a government run agency that is antiquated and need to fade into non-existence. But our overreaching government will never let that happen and will continue to misuse our tax dollars to bail their union buddies. All we have to look forward to is $1 postage stamps. read more