If I can avoid the lines and crowd, I would and this post office has about three self-service kiosks for your convenience. For bulk mail or pickup, the line can get crazy but the standard line wait time isn't that bad. Overall, I've been pretty pleased with the staff and their service. read more

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I've visited this post office several times, and unfortunately the customer service has been consistently disappointing. The employees often come across as unfriendly, impatient, and unwilling to help, which makes every visit feel unpleasant. On my most recent visit, I paid for a tracking service that was never fulfilled because my package was never scanned as delivered. The employee who originally accepted my package specifically told me that if that happened, I could return for a refund on the tracking service. When I came back to do exactly that, the employee assisting me was dismissive, reluctant to honor what I had been told, and unnecessarily rude throughout the interaction. Mistakes happen, but how they're handled is what matters. A little professionalism, accountability, and basic courtesy would go a long way toward improving the experience at this location. read more

Wow, I am so disappointed in this post office. I drove over in the middle of a non-holiday weekday with a simple small package to mail, and a question regarding tracking on a recent mailing. I was shocked to discover that there was no counter service - door was locked, lights off, no one in sight! In addition, it seems impossible to reach an actual person by phone. I've also had terrible recent experiences with USPS mail getting lost in transit, one item being an important large certified check...that resulted in my having to pay the amount again, go into my bank branch twice, AND wait 90 days to have the money finally returned to my account since the check was lost. Needless to say, the additional frustration of not being able to speak to a person at the post office is maddening. The USPS system is totally broken and I now opt to use other mail services whenever possible. read more

Oh the humanity! The lines are especially long now that the "help" window is closed. 30 in the queue. The line wraps throughout the office and out to the lobby. I observed an employee resting her left cheek on her left hand possibly indicating boredom. Several people tired of the wait and just left. I am picking up a registered letter so I have a wait. 20+ minutes. read more

US Post Office - Closed help window. - Post Offices Near Me - Temecula, California

forget about calling this place. They transfer you ,it rings 30 times and then switches to a busy signal. All this after saying someone will be right with you. I called 17 times in a row before giving up. read more

Stay away from this post office if you want to get in and out. 15 people in line, yes I counted with one clerk helping. 3 people walked out after waiting a few minutes including myself. The clerk was with one person for 8 minutes. At that rate, I wasn't gonna be helped until an hour. Hire some employees! That's why the rates went up. read more

Shithole. One person working the counter and 15+ people in line. Lazy outdated postal service.

This has never been so untrue. Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. Seems the Postmaster believes our community has nothing better to do then wait in line to get our undelivered mail. Lots of unhappy people standing in lines out the door. read more

Tessie at the counter was wonderful! She was extremely helpful and patient guiding me through the process of getting my PO Box set up. I also frequent this location to drop off packages and they are prompt with their scan in and shipment (I have had issues at other post offices in the area and this one is the only one I've found reliable and consistent to scan in shipments same day when I drop them off in the parcel drop box. I run a small business and this is vital for me!). When I come after hours to drop off in the drop box the area is well lit and I feel totally safe. They are always kind & helpful, even when the lines get long and are dealing with cranky people. read more

Three strikes, I'm out. Tried this place 3 times and with every visit it got worse. So slow, worst usps I've ever visited.

Quick efficient competent postal workers. I went in to get my mail forwarded and it was hard to do online so we came into this USPO location. I was able to get mail forwarded and compelte the process within 5 minutes! read more

US Post Office - Post Offices Near Me - Temecula, California

By the looks of it most people only post a review of our US Post Office in Temecula when they have something to gripe about. I am not writing to bitch and moan about our postal service and or our post office. We recently visited the post office to update our passports. We were a bit early and the employee that oversees this was on lunch break. Seeing us wait near the station that takes care of passports was none other than the Postmaster herself, Alicia Milan. Alicia came out and greeted us, found us a place to sit and engaged in some conversation to make sure we were comfortable. That is testament of a lead by example supervisor. We were impressed. Our visit and the passport process was simple and went smoothly. I would award 5 stars if not for the employee returning from lunch 15 minutes late for our appointment. We had no place to be but late does constitute a reduction of stars. Elite tip - if you go for a passport do not schedule for 1:30 because her lunch break is 1:00 to 1:30 PM. Why press your luck! read more

Answer the damm phone Called this office ten times from 930 to 10 This morning they let the phone ring then cut You off I work for the USPS as claim's clerk and I answered the phone in two rings Lousy post office read more

It's ok. Not the worst post office ever, but certainly not the best. My main complaint is that it's impossible to drop off any mail after hours in their mailboxes! Even the drive through mailboxes outside are locked! I've accidentally driven here twice to do so and then remembered they're locked, and that you can't get in to use the drop box inside either. I really wonder what people with PO Boxes here do? If there's another way to drop off mail after hours, please let me know! read more

I just went to drop off my packages and found the drive through slots didn't take packages. Claudette happened to be picking up the drop and was so kind to take them for me. Thank you for being so thoughtful Claudette! read more

I tried mailing an important letter through here twice and it was returned twice. The company I was responding to provided a business envelope which said no postage was needed. The post office returned it so I thought ok maybe I'll just put stamps on it and try again. It was returned a second time. What does it matter what type of envelope I use. It just has a clear window that fits my reply letter to the sender perfectly. On top of that I paid for it and they have the audacity to return it. Now I have to drive down to the location tomorrow so my letter makes it before the deadline because you guys wanted to be a$$holes. Thank you USPS. read more

At no point has anyone ever picked up the phone so I can speak with a representative using their telephone number. It just rings and rings until it disconnects. Doesn't matter which day or which time I call. Has anyone ever had success with someone picking up the phone at this location? If so, please let me know how since every option I chose just rings and rings. read more

I have been to this post office previously. Dont recall having any bad experience. Today I went to ship few items and I had an outstanding experience. Super fast. I was in and out within 10 minutes. I was helped by Rhonda, she was outstanding making sure I had the cheapest rate to send my items. Thank you so much for the wonderful service. read more

The big black woman has a bad attitude and doesn't seem to care. I've been there twice, first time was great. They had a greeter that was helpful in guiding costumers the right way to make things more efficient. Second time I went it was a shit show - that's when I met little Ms 'Sunshine'. Hit or miss at this location. read more

Every time I have called this post office they have been extremely helpful, especially Matthew! We just moved to the area and had a back up of mail and they were so nice to have someone from their office come hand deliver a big batch of extra mail to our home. Another time, I called and Matthew answered and I was having a hard time tracking down a package. Matthew was able to help as much as he could, as it turns out I called the wrong mail service (it was a UPS not USPS tracking LOL). I have lived on both coats and this is by far the most helpful USPS office I have ever encountered! read more

THE MOST AMAZING STAFF. I have no idea why this place has such low reviews. They go above and beyond whenever I enter their store. I drive an extra 20 minutes out of my way just to come here! You guys have the best staff ever! read more

My husband and I had an appointment to apply for passports for the first time. The lady, Tensie was so patient, kind, and helpful. There was a lady before us being helped- we waited less than 5 minutes. We were greeted by a young gentleman (believe his name was Matthew or mark) at the little desk before meeting with Tensie. They both go above and beyond for their customers. A different lady arrived while we were being helped and asked if the gentleman spoke Spanish, before we knew it Tensie and the young gentleman pulled their phones out because they had downloaded a translating app to help communicate. Overall, my husband and I had a great experience! read more

Worst customer service ever supervisor doesn't know her job and is giving out false information.

Negative 10. Awful!!!!!! Awful customer service and service I will take my packages to Fed ex from now on. I mailed a box to my mom (photo album) end of July she still has not received it. They STOLE my moms album and my $20 to mail it to her. I filed a claim and no one has gotten back to me. What other business can get away with taking your money and not doing anything for it?????? The people at this location are rude and not helpful and I plan on taking this to the Inspector General in DC this is not over. The worse worse worse! read more

Worker was rude and extremely unhelpful. We didn't catch her name, but it was a bad experience overall and didn't listen to our problem. She gave us wrong information and brushed us off. read more

I honestly don't understand the one-star reviews. I've shipped from here more than a handful of times and have never had an encounter with rude clerks. I think some people might confuse efficiency with rudeness. The fact is, many people should know what they are doing before they get there. In this day and age there is no reason to be frustrated or confused by the simple, trustworthy system employed by USPS. read more

If you're in need of a passport, make sure ya don't show up 15mins prior to them taking last acceptance of passports for the day, which is at 4pm even though their website says 4:30!!! There were 3 other people in line in front of me and they only got to 2 of them; the person in front of me, myself, and 2 others after, did not get to have our paperwork filed! The lady drank her Pepsi, grabbed the papers, and walked out the door; did not even say 1 word to any of us waiting in line. Another employee asked if we were waiting for passports and we all said yes and he said, "oh she finishes at 4" I told him it was rude and unprofessional that she didn't even let any of us know, so we wouldn't be wasting our time in line... I thought I came with enough time, not realizing they close earlier than what the website mentions... I'll never come back to this Post Office again read more

US Post Office - Hours state till 4:30pm not 4pm!!! - Post Offices Near Me - Temecula, California

I had the best experience today getting my kids 5 passports done!!! It typically is a nightmare with things like this. I accidentally came in a day earlier then my scheduled appointment, Tensie was the sweetest lady. They were able to accommodate us, and got us all taken care of in less then an hour. She was very gracious to do this and I was very thankful!!! read more

Scanned package 22lbs at this post office via priority mail 2day delivery.Scanned November 9 to arrive November 11.Postage was $63.31.Last scanned San Bernandido November 13.This is the last time the package was seen. Have been to this post office several times to help find the package.The response was"what do you want me to do about it""file a claim online that is not our department." I filed the necessary forms online.Usual government bureaucracy have not heard back.The package is lost or stolen.The post office could not even tell me if I will be reimbursed for the postage."Thats a different department." The package gone I am screwed too bad.I have to reimburse the buyer as well as losing the package.Next time UPS or FEDEX. read more

Unbelievably horrible. Couldn't get my package out of the box because the key didn't work. Left 3 notes to the postman. No response. Finally taped a note to the front of the box. Nothing. Went to the post office and talked to a supervisor. (Alicia) she said to go wait in front of the box. I asked for her phone number in case he didn't show up. He never showed up, and nobody will answer the phone. read more

I still do not know how this office still runs biz and yelp is a good indication how horrible they are. They took over a week to scan a package that I dropped there. Meantime the person that bought my product was complaining and telling me he would like to cancel the order. This office is simply HORRIBLE. read more

The post office always seems to get a bad rap! I frequent this office weekly and always get great service! There always very kind and helpful with all my needs. I especially want to thank Clerk Rhonda who goes above and beyond her duties! I have never had any problems with this office. read more

If you want slow incompetent service this is your spot. Unfortunately I have to pick up my packages here because the post man doesnt believe on checking if anyone is home and just leaves a slip in my mail box instead of delivering my items. Anytime something required a signature I have to go to this post office. They tried to argue that they need a 24 hour turn around for redelivery through their website. While I had in my hand a redelivery slip the post man left in my mailbox stating they couldn't deliver and I was home all day. Bottom Line they s*ck! This is why I order almost everything through amazon! Even UPS lets you sign on line and will leave your package and they ring the door bell. Good Luck! read more

Just came in to locate a piece of mail that was lost by them the first time, right off the bat she was rude and unhelpful, then pushed me aside to "supervisor" I never saw a supervisor, they just let me stand there for 30 mins until I asked for the second time why I need to even speak to a supervisor. If the first employee just did her job then it would of been a very easy fast transaction. Thankfully one employee maybe late 30's black hair, young looking helped me out and just submitted a ticket, took my info. Took 2 mins to do. Overall very upset with the location and how they run it. Will not go back even though it's right by my house. read more

I've always had good experiences here so I'm not sure why the bad reviews. Yes it's a post office and unfortunately that involves waiting sometimes. But I've been here multiple times and have never waited more than 15 minutes. The employees I've dealt with have been very nice and helpful except for one but whatever. Getting in and out of the parking lot is awkward but that's not the post offices fault. read more

Terrible customer service. Janice in particular is aggressive and unhelpful on the phone and nearly as bad in person. This post office doesn't follow standard procedures outlined on the USPS site and they surely don't show common sense when it comes to personal or business related mail services. (I use them for both). This breakdown in management appears systemic as calls to postmaster have all been ignored. Ironically this is a totally different experience than a couple miles down the road at the two Murrieta post offices. I realize that it's a bloated federal organization, but even in that environment a decent manager can help spread a culture of helpful, customer-oriented employees. I'll spend my money with Murrieta or UPS... read more

out of 3 APC / only one worked today. additionalk the apc is not programmed to accept an IRS address that has no po box or no street address. luckily i had stamps. one other thing, u should have a scale avaulable for those who just want to weigh their envelopes to make sure they have enough stamps read more

The only reason I give them 2 stars is because of the nice man who wears a back brace. He is so sweet and always is so helpful. I think he is the best government employee I've ever met! On the other hand... There is a guy who is so rude who works the inside area. He is the one who guides you to what you need... But he is so rude. Snobby. read more

The lady that manages the passport center is one of the most inconsiderate government workers that I've ever had the displeasure of interacting with, and that's saying a lot. My Dad and I walked into the post office inquiring about a passport around 2:30 PM. It was fairly crowded, and the manager informed us that our best bet would be to return at 3:30, as the only clerk that was on the clock HAD to take her lunch break and would return by 3:30 to continue to take walk-in appointments. With an hour to spare, my Dad and I killed time in a few retail stores across town. We returned to the post office promptly by 3:30, and the manager then proceeded to tell us that the clerk still hadn't taken a lunch break. She advised us to return in the morning when the passport center reopens. I made a comment about how it would have been nice to have been told that they were unable to serve us before we wasted an hour of our time, and she had the audacity to retort that they may have been able to serve us had we showed up with a completed application. The application would have been completed if she handed us an application earlier during our initial conversation and instruction to return in an hour. Sadly, there is no excuse for poor customer service and stupidity. read more