I wish you could give a zero I went in and spoke to these people about an important piece of mail I was receiving, and then we had my mail held I go back in to collect the mail in the same lady tells me that I'm doing it illegally when she's the one that told me how to do it. Then I never get the piece of mail that I'm asking for. This is the worst post office ever. I went in five times to collect mail and then when I got there she said oh it's not your name ..... terrible, older, blonde, haired woman. I cannot remember her name but she's awful and she should not be working with customers. She should take a note from a post office that's on about 236th I think it's 336th and Federal Way. They are amazing. I've had my mail switched over a few times since going through a divorce. This woman is the worst. read more

Having the supervisor not being able to answer any phone calls explains why the drivers can't deliver

I went in to pick up mail. There were lots of people in line some with complicated issues. The clerks were consistently patient, respectful and thoughtfully helped each person. They were working as fast as they could and yet created a relaxed and respectful atmosphere. read more

Everything could improve they never answer the phone at all. You have to call the customer service line, but the place itself does not answer the phone. I have called over 50 times nothing. They say my package is undeliverable, which is insane. read more

I do not have mail service at my home in Midland but I have a PO Box in Lakewood. Recently, someone sent a package to my home via the Postal Service, which I always tell people not to do.. I was very lucky to get a clerk named Jeremy who went way above and beyond the call of duty! This wonderful worker tracked the package to the mail carrier who was still on her route and contacted her asking her to drop the package on my porch. Later that day, the package was on my porch and I was elated! Thanks to Jeremy read more

Very small building but huge personalities on the inside. Welcome to the parkland Post Office, if you're lucky you'll be called up and helped by the very smart, funny, never stopped smiling Mia. She's very kind always smiling conversing with her customers and just makes your overall time at the post office not so blah blah. Why does a small building very little parking spaces and it is quitebusy during the holiday season. November to January I would definitely find another office to do whatever it is, you have to do with the post office read more

Valentine's Day nightmare. I received a call from my brothers girlfriend his Valentine's Day gift was sent back to the post office due to him miss typing the address for her. Calling all over the US Post Offices around Tacoma no one could help me until I called the one off Garfield. They were quick to track down the package and figure out where it was sent. Overall a Valentine's Day hero, becoming Cupid and intercepting the package before it was sent back to the company. Thank you dearly for helping us again! read more

We moved to Midland area Sept 2023 and from day 1 have had issues with our residential mail lady. She continually holds our mail for multiple reasons without notifying us. Over & over this happens. We go into the Parkland Post office and no one there has any idea what's going on and they don't have our mail. Mind you customer service is very poor at best. Some of the clerks are nice enough, just plan on being there a very long time. I have yet to have anyone answer the phone over the past 9 months. Withholding our mail has created the worst havoc in our lives, with informed delivery we know what we should receive and if our mail is being withheld then eventually we should get it, but we don't. No one has an answer for us, we are just left S.O.L. I cannot begin to tell what we have gone through and there is no accountability whatsoever. Megan the supervisor is defensive, rude and has no idea what actually is going on in the field with her mail carriers. This is absolutely insane and something has to be done read more

On May 8th this hateful postman threw my packages in the pouring rain. When I submitted a tracking number it stated handed packages to an individual. Such a blatant lie. I can't understand why these people are still employed. No one answers the phone. Although earlier when I first started complaining a supervisor called me twice. He stated a lot of complaints have been filed. And I should get my Doctor to write a note explaining my disability and why my packages should be delivered to my door. Or have the post office hold my mail for pickup. Damn the inconvenience of the costumer! I am so sick of these people at the 320 Garfield Street post office. read more

Horrible customer service. For a government agency where the tax dollars go, you need to do better. At least answer the phone. Ridiculous.

Note to anyone visiting this post office: be sure to pack a lunch because you are going to be here awhile. There are no lobby services like stamp machines or automated package shipping, just dog slow counter service. Best to find other options and save yourself some time. read more

US Post Office - Garfield Post Office - Post Offices Near Me - Tacoma, Washington

They just don't care about you or your package! Once they tossed a glass bottle of supplements over the fence and broke bottle, didn't want to deliver my sons package from Switzerland so changed the address and sent back. Then he had them resend and now the driver didn't get out of vehicle and sent a text saying it was delivered to an agent........ one of the most useless post office around. Makes one not feel bad if they go out of business read more

Went to the post office today to send out a package. The woman that waited on me was cold and rude. I accidentally put the to and from in the wrong place and she threw her hands up and acted like it was the worst inconvenience. I just told her forget it and h would go to ups. I feel as if it was racially motivated. She was nice to others but not me. read more

I'm not sure that a review on a federal run business really does anything BUT if you don't have to go to this office, I HIGHLY SUGGEST YOU GO ELSEWHERE! I live in Parkland for now so problems with my mailbox have to be taken care of here, however they don't really take care of much. I'll admit my irresponsible behavior in that I lost the key to my community mailbox but their assistance is severely lacking! Yes, they popped the lock for me and directed me to go replace the lock. They directed me to Home Depot and Lowe's to get a new lock, didn't tell me a size, gave me no details on which lock to get. Months went by as I kept going to these hardware stores and having to return each lock that once again did NOT fit! While I was putting all this effort in with no assistance from them or true direction, the carrier kept leaving ugly notes letting me know my box is insecure along with notes saying my box was vacant, when it wasn't. I left them notes asking for more patience as well as a little more guidance while they replied that they weren't maintenance! They then left me a note last week saying they were holding my mail until the lock is fixed. While still working on finding the right lock, I went to the office and asked for my held mail. The staff there said there was no mail being held for me. I explained what was going on and asked where my mail actually is. The actually helpful staff upfront told me where I can get a lock that works, exactly where the USPS buys their locks, it's NOT Home Depot or Lowe's and THEN she asked her supervisor to come help me. The supervisor basically told me I was stupid telling me that the carrier says my mail has been delivered every day even without a lock on it and I need to just take care of the lock, it's not hard and they can be purchased ANYWHERE!! I went directly to my box, it's of course empty and I left my carrier a not telling them to give me my mail, hold my mail but do NOT lie! They left me a note in reply, NO MAIL UNTIL BOX IS FIXED!! I went to Guardian Security in Tacoma who were very helpful, gave me the exact lock I needed, full direction to install and offered to come help. I was able to replace the lock quickly and before mail would be delivered! My mail still has NOT been delivered!!! One would think that working for a federally run office, professionalism would be at the highest, so very sad that I will have to go back to that office again... I do recommend Guardian Security though I'm also appreciative of the woman who worked up front who was ever so helpful, polite and recommended Guardian Security, I didn't get her name, she walks with a cane and I hope she gets to retire while getting away from that hateful supervisor of hers! read more

Worst post office I've ever had the displeasure to deal with. The often put my mail on hold and do not deliver my packages. They NEVER answer their phone and when you visit them in person only one window is open. Typical government run office. read more

RANT: I am completely disappointed and disgusted with our federal government USPS!!! Our mailboxes have been getting broken into, incoming and outgoing ( they are locked boxes). USPS has come out and fixed them after 3 weeks of having to go pick up our mail at the post office. Life went back to normal. We walked out to get our mail last week and we had all new mailboxes!!!! No key to open them!! No one told us they were being replaced so of course no one told us how to get our key! 2 days go by and a message was sent out on our community newsletter that the keys were at the post office to pick up! On Friday I go to the post office on pacific and Garfield, and was told "we don't have the keys"! " they will be dropped off at your house sometime Saturday". Well knowing we were not going to be home, I let the woman know. There was nothing she could do so she got Gabriel, THE SUPERVISOR! Gabriel mad me wait 15ins before he rudely came out to "see what I needed"! I explained the situation to him just to hear him say "what do you want me to do about it, we don't have the keys, there in the mailbox"! MIND YOU THE MAILMAN WAS DELIVERING OUR MAIL WHEN OUR KEYS WEREI SIDE THE BOX!!!! Gabriel then told me that if we we not going to be home, they could leave the keys on our door!!!! WTF... YOUR FIXING THE MAILBOXES BECAUSE PEOPLE ARE STEALING MAIL SO PLEASE PUT THE KEY ON MY FRONT DOOR WITH A NOTE POINTING TO MY MAIL BOX!!!!!! 15 minutes arguing with Gabriel and him telling me " I guess you will just get your mail whenever you get your key" amping other mind blowing comments, I requested Gabriel to not leave the keys on my door, that was the stupidest decision I had heard, I walked out!!! Obviously I had to go a different rout to let our mail. It's Saturday, we left this morning and just got home....THIS IS WHAT WE FOUND! NOTE ON THE DOOR WITH KEYS HANGING THERE WITH THE MAILBOX NUMBER ON THE KEYS!!!! NOT TO MENTION THE MAIL WE HAD IN OUR BOX THAT COULD HAVE BEEN STOLEN INCLUDED FINANCIAL INFORMATION, MY 401K INFORMATION WITH ALL MY PERSONAL INFO ON IT, A PACKAGE AND BILLS BUSINESS LICENSE RENEWAL!!!!! THANKS USPS! OUTSTANDING JOB ON PROTECTING OUR INFORMATION!!! read more

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Close to home, convenient location, parking available and usually pretty quick through the line. We had put our mail on hold during a vacation and they were able to get our plethora of mail delivered to us upon our return. We didn't even have to go pick it up. Always available for shipping needs (at a good cost) and has a bunch of stamps to choose from., PO boxes located indoors in a well lit area, and the staff seem happy to be of service. No complaints from this Parkland resident! read more

US Post Office - Post Offices Near Me - Tacoma, Washington

Melody was extremely rude. She had a customer before myself and finished up with them then went to write in a PERSONAL card. She saw I was waiting. I was the only one there. I asked if she was available. She then proceeded to look me up and down and then responded with an abrupt, "NO". It is not ok for someone in customer service to take their work time to decline service to a customer. On top of that, there is no need to be blatantly rude. I was in a time sensitive situation to mail documents to my dying father's lawyer. The last thing I need is to be neglected due to a postal worker's need to fill out a personal card. read more

The post office on Garland in Parkland is an absolute joke. The supervisor is an idiot and taunts you while making up lies and then hangs up on you. He won't let you talk to his supervisor and won't pick up when you call back. They didn't even try to deliver my package just came and gave me a pink slip with an excuse cause they didn't want to carry it to my door. What a joke of a human being. read more

It's not even worth my time to write this because nothing will ever change here, but I am MAD. This post office does close at 5:30pm but the lobby is supposed to be open until 6, including a 6pm mail pickup at the drop box inside. I really count on that 6pm pickup for my business. I pack orders all day and then get them there by 6. It really doesn't work when they are always shutting the lights off and locking up by 5:50. I just spent the last ten minutes banging on the door and yelling through the crack, because there is a 6pm pickup and they will not honor it. I went to look around the back and it was buzzing with trucks coming in and workers unloading. But I bet I'd have my head chopped off if I tried to waltz in there with my packages because they won't honor the drop box in the lobby. I'm too scared to do that. If you're still there working in the back, then what hardship is it to wait until 6 to lock the doors? I've also had my packages stolen from the blue box outside, as well as had a package "lost" within that tiny post office for a whole week. All I got from the manager was a blank stare and a shrug. I absolutely hate this branch. And forget ever going here to get in line for something. You'd have to be out of your mind. Go to the Spanaway office for that, every time. read more

Jeremy that works at this location as wonderful! He's super helpful and knowledgeable about sending packages. He even helped me with packaging my stuff. Not only that everyone at this location seemed really nice - they were having fun conversations with the customers. Overall great experience! read more

Carriers refuse to deliver mail and use foul language. Attempt to show facts to supervisors and to many people want to place blame instead of doing their jobs they are paid a good wage for!! It is against federal law to withhold 4 households mail and charges will be pressed against the supervisor and carrier!! read more

This guys stole my package. They said I don't know what they are going through. So basically I have to be okay with you guys just taking my stuff? I don't know what you guys are doing open in business honestly if you are going to be working with attitude and not taking good care of packages. read more

Their customer service is the same in person and over the phone. If u have time to waste and want packages to be processed late, this is the post office you want to go to. Average wait time is about 20 min. Usually there is 2 ladies working there but one is always doing paperwork or something, which only leaves 1 person for all the customers. I called this morning and after a fifteen minute hold the man on the phone answered, I was polite and asked if he can check when my package would arrive since tracking said it was there for 4 days, I also mentioned I had not received any notice. I had everything ready, like my tracking number. He said he didn't have time to check and to call back later, and if it says that it's there sometimes its not. He made no sense but there was no point in arguing, I thanked him for his time and hung up. read more

Needs to have the random date feature on the USPS.COM website either updated or removed since it gets people's hopes up that their item is going to be delivered earlier than expected or at least that is my opinion if they have it rare did David show up when it got close to the postal office near where the package is going to be delivered would be a good idea instead of a random delivery date read more

If you go into this post office in the morning before open hours to pick up at package be sure to bring something to eat and drink because you'll be there awhile. My fastest time to get someone to come to the package pickup door is 20 minutes and that's after ring the buzzer many times, holding the buzzer down, banging on the door, kicking the door and yelling at one of the vents between the lobby and work area just trying to get someone's attention. They play the music so loud that they can't hear the buzzer and that's if they have even turned it on. The package pickup is supposed to open at 6 am and be manned from that time on. It's ridiculous that the average wait time is 30 - 45 minutes before someone helps you. Then they tell you there is no need to kick the door or yell through the vent you just need to ring the bell (yeah like that works) and when you say you rang the bell/buzzer several times they get a look on their face that says you're a liar. I work nights and the last thing I want to do is wait another 30 - 40 minutes to pick up my package before I can go to sleep. Either turn the music down/off or make your buzzer fire station loud. read more

They cannot be bothered to lift a finger for you, and will return your packages to sender with no reason

The line was long and they dont have automated shipping machines here. They should put one in, and it will ease the line incredibly. Otherwise its a Post office. You walk in, mail some stuff and walk out. read more

Terrible service. Drivers mark packages as delivered as early as the day before they actually deliver. No one can ever tell me why the delivered package is not in my mailbox. read more

Worse postal office ever!!!!! Try and avoid this place. Waited in line for 20 minutes so they tell me I had to call other office. At the end just to find out my mail was actually in this stupid office. Guess who waited for another long ass line?? Meeee So pissed right now read more

A little PSA to make the lines at the post office shorter: You can buy stamps on ebay, people! You can also print shipping labels online for Priority Mail. Just take some boxes with you in case you need it. Bring a pen with you too. Anyways, for the review... I've been here a few times and there always seems to be a long line of people and only about 2? women working. It's a pretty small post office. They sell cards and packaging materials too, in case you need them. Of course, it's more expensive there. read more

This post office is very close to my parents house so I keep stopping by but every time I'm so disappointed with the waiting time. Every time there is 1 person and at least 20-25 people in the waiting line. And no matter what they wouldn't send an additional clerk to help out. I can never get out in under 20 min. It is really frustrating! With that said the staff is friendly I just wish there were more helping out. Also the tapes are located behind the clerks desks. I sell a lot of things on eBay and 99% of the time my items are packaged and pre- paid and all I need is a tape to tape it up and I can't do that before hand and once it's my turn to just pay for the tape instead of standing in line for 30 min and then spend additional 5-10 min trying to tape up my packages. read more