I wish you could give a zero I went in and spoke to these people about an important piece of mail I…read morewas receiving, and then we had my mail held I go back in to collect the mail in the same lady tells me that I'm doing it illegally when she's the one that told me how to do it. Then I never get the piece of mail that I'm asking for. This is the worst post office ever. I went in five times to collect mail and then when I got there she said oh it's not your name ..... terrible, older, blonde, haired woman. I cannot remember her name but she's awful and she should not be working with customers. She should take a note from a post office that's on about 236th I think it's 336th and Federal Way. They are amazing. I've had my mail switched over a few times since going through a divorce. This woman is the worst.

Having the supervisor not being able to answer any phone calls explains why the drivers can't…read moredeliver

Updating my review. Still 5 stars. Apparently, I'm going to have an annual trip to get enough…read morestamps to mail out my Christmas cards (because I'm always short a few). The line was a little long, which is not unexpected during this time of the year. Everyone is trying to mail things out. One lady was apparently on lunch break so it was just one guy working through the line himself. I could overhear him helping the people in line in front of me, offering helpful suggestions and making sure they got the best options for them. He treated everyone, including myself when it was my turn, with a friendly smile and respect. He seemed to have a great sense of humor. He helped me get the correct postage amount on a card going to Australia and get new Christmas stamps (I'll still probably be short next year, but that's a me issue). Got everything I needed and though the line was long, I feel like I probably only waited about 10 minutes or so. And as before, everyone who uses this post office is nice. I'm still getting the small town vibe, which I love. This is my go-to post office until we move again.

I appreciate the great service that I receive everyday! The mail is neatly put into the box and…read morepackages right to my door! THANK YOU!

what's the point of having clerks if they aren't going to actually help? if i'm asking for your…read morehelp bc i don't know what im doing maybe walk me thru it instead of pointing me to the counter behind us and telling me to do my stuff there. idk what to do lady! that's why im asking you. super unhelpful imma just go to fedex

After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

Very efficient, even with covid restrictions in place. I was able to get my PO Box pretty quickly…read more When the key didn't work, they were very helpful with getting the issue fixed.

Best post office experience. Leon was so nice and helped us get in and out with a passport for our…read morelittle babe :)

As someone who sells items online for extra cash and a P.O. Box customer, I'm here at this post…read moreoffice all the time... at least 3X a week I come in to check my P.O. Box and often sending packages out as well. I understand why many other reviewers are frustrated as a lot of the time I come in the wait times to be helped at the counter are ridiculous and I'll admit in the past I've had postal workers misplace packages of mine and accidentally give me other customers packages which is very concerning but eventually everything gets worked out when that has happened and I haven't had either of those issues lately. I definitely can understand why their lines are so backed up considering they've been short staffed for quite some time which is common in most businesses right now. You'd be lucky to see two people working at the counter and one helping with the package pickup door on a good day but most of the time I've been in the past couple months it's only been one very hardworking lady holding it down and she is the reason I'm writing this review today. Her name is Lisa and I for one really applaud her hard work and dedication! I know she must really be exhausted by the end of the work day since she seems to be doing 90% of the work herself! Weather or not you guys get more workers in to help her soon, I'm telling you she needs a damn raise ASAP !! Being in line with others at the post office I've seen how so many of the other people are in pissy moods as they are very vocal about that but they're not empathetic to the work situation here ... I'd be losing my damn mind if I had to do everything she does with long ass lines. At one point I considered working for USPS as a delivery driver but did lots of research and I can understand why they may not be getting many applications for any of the positions because they're standards are very high... they may give you a day off but even on "days off" now, don't really consider them days off because you're basically on stand by and they can call you any moment and you'd have to go in if you want to keep your job. A lot of us have tough, physically and/or mentally demanding jobs at this time but after researching what it's like for USPS workers I'm extremely grateful for the service job I have. I know it's easier said than done but try to be patient and understanding as workers like Lisa are human beings like you just trying to make it through the work week, working their butt off trying to provide you with the best possible service they can. Take that into consideration next time you're waiting in line instead of making angry faces and whispering (not so softly) to the person next to you in line about how "BS" the wait time or service is.. who knows, you might just get some good karma come your way if you do ;) Love and light x

Someone keeps overweighing my packages and overcharging me and my customers for shipping. Not cool.read more

Going to the post office ranks right up there with the joys of the DMV and the dentist however it's…read moregood to see offices like this changing the perception of postal workers... at least here. This post office is hard to find and it actually doesn't even look to be open but actually had good service. There was only one postal employee but he quickly handled everyone that came in all while helping me with my shipment questions and issue. He was polite, knowledgeable and even had a sense of humor which is RARE with postal workers who routinely seem to be on the verge of biting your head off for asking legitimate questions. I've been to offices with 3 workers who methodically handle each customer then walk away for 10 minutes like they're hoping the slow pace will somehow equate to less customer interaction. Overall, I've been to a lot of USPS to know that this type of service is not typical however I had to give kudos when I did experience service you should expect but sadly do not nowadays.

Pretty good experience than what you would normally expect to get at a US Post Office, in regards…read moreto their passport services. From picture taking, to filing etc. One draw back is their parking (lack of it).

Have more than one person behind the counter. Especially when there are customers lined up back…read moreinto the lobby and only one lethargic employee behind the counter who moves slower than the second coming of Christ. Amen.

This post office is located downtown Puyallup. The building is old but the exterior looks nice…read morethough. I was able to park at the curbside. The interior was pretty clean. Customer service was great. When I arrived here there were a few people in line ahead of me. I was able to get assistance within a reasonable time about 25 minutes.

The ground Post office really is a sad place to get your mail at it does not allow you to be able…read moreto call when you call they don't answer nobody picks up the phone regardless of what number you call they lose your packages they have absolutely no recollection of what they did with your packages once receiving them you keep getting I don't know I've been to the post office and last year at least 60 times for packages that have never been either delivered or they have absolutely no idea where they went after being delivered to their office their employees seem to steal things or throw things away they once they're away for Christmas for my daughter's dead sends as Young memory a very precious gift that they thought was trash and didn't bother to put it in my mailbox nor let me know that it came in there is something wrong with this post office.

Tried calling several times to schedule for me to pick up a package they could not deliver to me…read moreand every time I call, either the line is busy or no one answers. Horrible customer service!

The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at…read morethe beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!!

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The…read moreemployee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees.