I wish you could give a zero I went in and spoke to these people about an important piece of mail I…read morewas receiving, and then we had my mail held I go back in to collect the mail in the same lady tells me that I'm doing it illegally when she's the one that told me how to do it. Then I never get the piece of mail that I'm asking for. This is the worst post office ever. I went in five times to collect mail and then when I got there she said oh it's not your name ..... terrible, older, blonde, haired woman. I cannot remember her name but she's awful and she should not be working with customers. She should take a note from a post office that's on about 236th I think it's 336th and Federal Way. They are amazing. I've had my mail switched over a few times since going through a divorce. This woman is the worst.

Having the supervisor not being able to answer any phone calls explains why the drivers can't…read moredeliver

I appreciate the great service that I receive everyday! The mail is neatly put into the box and…read morepackages right to my door! THANK YOU!

Worst customer service I've ever received!! I've called them 20 times and they didn't answer any of…read moremy calls.. Not only do they deliver packages to the wrong address they don't take accountability or try to help you to make it right

After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

Coming from Puyallup knowing the lobby closed at 8pm get there at 730 lobby closed seems like they…read moreset their own rules really can't stand that place

Very efficient, even with covid restrictions in place. I was able to get my PO Box pretty quickly…read more When the key didn't work, they were very helpful with getting the issue fixed.

Best post office experience. Leon was so nice and helped us get in and out with a passport for our…read morelittle babe :)

I recently lost a valuable package due to a misdelivery, and despite it being the post office's…read moreerror, they made no real effort to help me recover it. They simply repeated what the scan showed -- "delivered in mailbox" -- even though I never received it. They also told me they couldn't knock on doors to check who might've received the wrong key. That day, only three parcel lockers were open. If my package was misdelivered, one of those boxes would have received my key. If not, then the key was never placed in my mailbox at all. So where did my package actually go? Unfortunately, they closed the case immediately with no real investigation and no follow-up. This experience has left me unable to trust them with my deliveries. And based on previous reviews, this kind of issue has happened to others as well. I cannot recommend this post office for resolving misdelivered packages -- they take no responsibility when things go wrong.

Someone keeps overweighing my packages and overcharging me and my customers for shipping. Not cool.read more

Going to the post office ranks right up there with the joys of the DMV and the dentist however it's…read moregood to see offices like this changing the perception of postal workers... at least here. This post office is hard to find and it actually doesn't even look to be open but actually had good service. There was only one postal employee but he quickly handled everyone that came in all while helping me with my shipment questions and issue. He was polite, knowledgeable and even had a sense of humor which is RARE with postal workers who routinely seem to be on the verge of biting your head off for asking legitimate questions. I've been to offices with 3 workers who methodically handle each customer then walk away for 10 minutes like they're hoping the slow pace will somehow equate to less customer interaction. Overall, I've been to a lot of USPS to know that this type of service is not typical however I had to give kudos when I did experience service you should expect but sadly do not nowadays.

Pretty good experience than what you would normally expect to get at a US Post Office, in regards…read moreto their passport services. From picture taking, to filing etc. One draw back is their parking (lack of it).

This post office is located downtown Puyallup. The building is old but the exterior looks nice…read morethough. I was able to park at the curbside. The interior was pretty clean. Customer service was great. When I arrived here there were a few people in line ahead of me. I was able to get assistance within a reasonable time about 25 minutes.

Have more than one person behind the counter. Especially when there are customers lined up back…read moreinto the lobby and only one lethargic employee behind the counter who moves slower than the second coming of Christ. Amen.

i don't get it! why the bad review. you go to the post office to send or get your mail buy stamps…read moresend package what the heck!!! long time good employees there busy at times,

The ground Post office really is a sad place to get your mail at it does not allow you to be able…read moreto call when you call they don't answer nobody picks up the phone regardless of what number you call they lose your packages they have absolutely no recollection of what they did with your packages once receiving them you keep getting I don't know I've been to the post office and last year at least 60 times for packages that have never been either delivered or they have absolutely no idea where they went after being delivered to their office their employees seem to steal things or throw things away they once they're away for Christmas for my daughter's dead sends as Young memory a very precious gift that they thought was trash and didn't bother to put it in my mailbox nor let me know that it came in there is something wrong with this post office.

The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at…read morethe beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!!

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The…read moreemployee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees.