The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at the beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!! read more

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The employee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees. read more

Every-time I come to this facility it's always busy. Every-time it's only 2 checkout personnel. This facility is too busy just for two employees to process customers out . Thank you for your time . read more

I have used this post office a number of times, I have never had to wait long (even during the holidays!) and the workers have been helpful and nice. This is true even when there have only been one or two of them and a bunch of us waiting. Its not pretty, but its a post office and it is great to have folks who are helpful. read more

Did not honor passport appointment due to "short staff." Turned away at counter and not offered reasonable alternatives with my travel plans. I took time off of my work schedule to make it to this appointment. There were no warnings about passport appointments being cancelled for the day (arrived 5-10 minutes before, in person). Multiple emails confirming scheduled appointment. Very embarrassing, will need to makeup my work hours, and now possibly SOL with travel plans. read more

Customer service was absolutely terrible. Only 1 girl working at the register at first and the man who later opened another register to help us was not afraid to talk down on her saying 'you're a mess today' when computer malfunctions were out of her control. I brought in a large box without prior knowledge of where to write TO: & FROM: then had to rewrite it 3 times due to poor instruction after having to ask where to write it. Does every worker assume that everyone who walks in, is a part of their team with training on what to do? It's unfortunate that they're very short staffed but the attitude that we encountered today made the overall experience that much more difficult. read more

Came in on 10/16 for scheduled passport appointments and turned out they said all the appointments were cancelled without any notices or emails. We had to take a day off from work and 3 of my kids had to take a day off from school as well. So frustrated! Please do not schedule for your appointments here! read more

As a small business owner who also has a 9-5 THANK YOU for being open until 7pm!! It's is so helpful to the community of working/busy people

They don't adhere to the hours they have posted. I got here at 8:20am & stood at the door until 8:30am. A sweet Latina woman who seemed to be an employee coming in on her day off apologized for the delay, so that made me feel a little better read more

Ricky, if you are still the manager at the Post Office located at 4001 South Pine Street in Tacoma, Washington, answer your phone and do your job! Your phone number there (( 253-471-5384 )) has an outgoing message that says its full and cannot take any more messages. I called it numerous times with no luck in reaching you or anyone else there. I would like to know WHY my package, which was being transferred to YOUR post office location by UPS, was REFUSED AND RETURNED to UPS, instead of being processed and sent on to my address? My UPS tracking number for that package was 1Z1R14Y8YW09956478. UPS confirmed to me that my address was correct and quite legible on that package. I have spoken with both with the shipper and with UPS. None of us can understand WHY you would refuse my package and return it, instead of processing it!!! read more

Horrible, We booked a passport appointment for 11:15 am, showed up on time, and asked multiple times to be helped. We sat around for 45 minutes. Writing this review as i'm sitting. This is why the government shouldn't run these things. HORRIBLE. I got places to be and booked a appointment for a reason- to save time. If i could put 0 star i would. read more

October 24th 2020: went there 6min before opening to mail a Manila envelope. The employee was late and didn't get to start processing people til 9:14am(that made me miss my 930am appointment) The employee was rude and mad that she was the only person working the counter. Im sure many people would like to be employed during the pandemic and it seem she did not want to be there. I would expect her to be more on the professional side but that was not the case. Will not be going to the USPS station anymore and will be moving my PO BOX somewhere else. Fed up with this rude employee. read more

Best post office on the planet! Not only were the reps at the counter cordial, fun and efficient when I set up my PO Box, but they called me today to confirm whether I was successfully getting mail forwarded to my box, as they had contacted my old post office to make sure my temporary hold ended so that my requested forwarding could start. With some other post offices, it's been a challenge to get them to return calls, much less proactively contact me! read more

This is the best branch in Tacoma. Very friendly and helpful. The priority mail boxes are always available. It does get very busy, but worth the wait. read more

I'm a fan of the self serve kiosk, which is open in the main lobby after hours stationed in the P.O. Box lobby. Note that the drop box, however, isn't available for use at all times. Can be a bit frustrating when avoiding long lines or sending parcels later in the day or on weekends. The parking lot is a cluster "you know what". Avoid at peak hours (lunch, after work and rush hour.) As with most post offices, it is fairly dingy and under stocked with priority/1st class envelopes, labels and such. In comparison to most other post offices however, this location will get what you need sent, sent. That's the point, right? read more

My Favorite Walk-In USPS Branch Always Clean LobbyWindow Clerks always friendly and most helpful. My previous Employer for 3 years [TE]

I worked in retail for many years, and I've never worked for a company that wouldn't fire employees whose customer service was this poor. The shame is that whenever I get somebody good, I know that Ricky is going to squeeze the politeness out of them through the toxic culture he creates as manager. A sample interaction from today: Ricky impatiently beckons me over from the line. I hand him the package and ask to ship media mail, please. "What's in there?", he demands suspiciously. "A book," I calmly reply. "Don't feel like no book!", he angrily shouts. I suppose I could have said, "the light weight relative to its dimensions is because this box contains the first issue of the trade paperback of the highly acclaimed, and alarmingly relevant, graphic novel 'Transmetropolitan'." Perhaps that would have placated him. BONUS MATERIAL: My girlfriend glanced over my shoulder and asked who was getting a two-star review. I told her the Post Office on account of typically horrendous customer service from Ricky. Her reply: "oh, the manager? He's always an *******." read more

The women who work here are lovely... unfortunately, the manager (RICKY, I think), is the RUDEST person I've met in a LONG TIME! I've recently taken a job where I now have to interact with this POS and the first time he met me he LIED to me about how to do my job. The second time he ignored my request for a cart - telling me he can't be bothered getting one for me - and so I had to drag in 4 bags (that each weighed around 80+ lbs) of packages) and then berated me in front of everyone there for not asking for a cart! He acts like him doing HIS job is a favor he's doing for me. If it's a favor, I hope he isn't getting paid because he is HORRIBLE at his job. If I could figure out how to get him fired I would. He is a horrible human. I hope he got a lump of coal for Christmas. read more

We came in for an appointment for our passports, we were being attended by some lady named Eun or whatever her name was. SO RUDE. She was being very rude to my mom until I went in there. My mom doesn't speak perfect English which made the lady appear very annoyed. When she made me fill out the money order I couldn't hear her when she told me to whom we were addressing it. I kept asking her to speak up and she seriously rolled her eyes like 3 times at us. The worst customer service. She truly needs to be removed from working with people. read more

Needed a post office today, so I could ship a package. This post office has a self serve kiosk to ship packages, which is what I prefer instead of waiting in long lines. Plenty of parking at this location. read more

It's a post office but they're open late (7pm) which is awesome! Everyone here is always very helpful and friendly. They won't send you to the end of the line just because you forgot to fill out a form or need extra assistance getting something mailed out. read more

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The clerks here are always nice and courteous. Fast service and don't have to wait until my eyeballs turn white and looking like a gargoyle. I come here so often and they do have a automatic kiosk that is open 24 hour, if you're kinda too late to come for the postage or anything, you can still get it done with that kiosk! Pretty cool! read more

Absolutely terrible, extremely rude workers. My mother and I took time off of work to come in during hours they had passport services (sign said Monday-Friday 10am-3pm) and at 10:15am Monday March 2 we were told by one of the women working that the passport lady doesn't get in until 11am so we left after waiting in line for half an hour and came back at 11am. We, again, had been waiting in line patiently and when the next worker came in she just yelled "No passport services today!" Without even looking at us or being respectful about it in anyway. And we were next in line and the woman who just came in and yelled at us had yelled over us and told us to keep waiting on the side while she gets the line down, without even listening to what we had to say, when we were next in line to be helped. We just don't understand why we had to wait longer to be helped by someone when we were next in line it makes no sense. Please get kinder staff or train your employees on how to handle customer service, how to handle high pace work environments and have common decency toward other human beings. Have a nice day. read more

AGAIN!!!! We have emailed multiple times! Is there anyone even reading these? We have gotten no response other than a survey each time asking us how your customer service is... IT IS HORRIBLE!!! Your website is a joke. It offers no help whatsoever. No one answers any of the phone numbers listed and of course all voice mail boxes related to them are full. So once again I have to resort to emails that go no where and result in no response. I am sick and tired of YOUR mail man throwing my packages onto the porch. I have him on camera pitching a box up the steps onto the porch today....a box that is clearly labeled do not drop crush or bend. DO NOT DROP. That falls under the heading of DO NOT THROW!!! What is wrong with you people? I'm tired of packages being half torn open. I'm tired of them being left in the rain instead of on the covered porch by the front door. It is not too much to ask. It is a lousy five steps up onto the porch. This is ridiculous! I'm tired of broken stuff because you are too lazy to walk up a few steps and place the package on the porch. Please respond. Respond respond respond. read more

I recently moved to Tacoma. There a a lot of POs in this town. This seemed to be the nicest. Everyone is very nice except one blonde named Judann. I dealt with her twice and she is horribly rude and impatient. This PO lost a piece of my priority mail. I took in my receipt and this woman told me to "come back in 21 days, my mail is lost in the back and there is nothing she can do about it." Real sweet huh. Today I came back she told me "file a claim online and "they" who is they will handle it. She is a real helpful that Judann, NOT! I informed her she told me to come back in 21 days, why didn't she just tell me to file a claim in 21 days. Both our blood pressure rose. She treated me a less of a being. Judann gives the post office workers the typical PO worker reputation. Dry, mean and someone who hates her job and works at the Post Office. You know the type you are wishing you could wait a little longer than get the men miserable worker. Everyone else who works there is very nice. Judann needs to retire or quit treating the customers rudely. It doesn't cost a penny to be nice. Terrible worker. read more