I'm updating my review to mention that I reached out to the email provided to the response in my…read moreoriginal review. I never received an answer. I did manage to get the mistake corrected directly with UPS, though, so for anyone who encounters a similar issue here: just go straight to corporate customer support.

This is my UPS store of choice! The manager is great. The staff are friendly, competent, and…read moreefficient. They've earned my business again and again.

Had a very good experience at the Proctor location 2 weeks ago. Would recommend that location…read more Pearl location was busy. When I made a comment during the pricing phase, the customer service assistant told me she could read. Not necessary to be rude to the customer. Proctor location is friendly.

The delivery service is Trash, there's always an issue when UPS is utilized. FedEx no issues, USPS…read moreas slow as they are no issues. I literally wasted 20 minutes on the phone explaining to someone my address was correct after they verified it told me they will call me tomorrow and I have to wait to get my package until than.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Love this place. They take care if all of my printing, copying, mailing, and Amazon return needs…read more The service is great and prompt even during busy times, such as the Christmas rush.

Great, locally owned location with friendly staff. They have a lot of mailer, boxes, cards and…read moreother supplies for purchase. This location also has a drop option if you already have a pre-paid label. It seems they accept UPS, FedEx, and USPS. I've been visiting this location for a few months now and the staff are helpful and quick. My items have been handled with care and shipped quickly.

I purchased a 90 day PO Box at postal annex. I primarily pick them because their price was great…read moreand they provided a street address not just a PO Box. The people were always very helpful and really cared. If there were a lot of people coming in at the same time to make sure and acknowledge everyone and make everyone feel like they were important. I would definitely do business with this company again

Poor customer service all around. An attitude, dismissive, and wait time was longer than it should…read morehave been.

Surprised to see an overall bad rating for this place!…read more FedEx experiences are pretty standard across the board since it's a major company, but I've had nothing but great experiences at this location. I've had to print here a few times for work and personal projects, and everything has always come out great and priced affordably. And, things are usually done same or next day which is a huge bonus because I always seem to leave printing to the last minute... Whoops! There was one particular project I was having an issue figuring out, so I ended up calling in for help and so glad I did! Not only did she help me figure out how to format the print job correctly, but had I printed the way that I thought was correct, I would've paid $120 as opposed to the $30 it was supposed to be. Thankful for her!! Every time I've come in I've dealt with the same staff and they've always been really nice. I've also used the self-print station here and it's always been easy and quick to navigate. Also, as someone who is 8.5 months pregnant... I so appreciate that they have a clean customer accessible restroom here. All in all, a great FedEx Print & Ship location that I'll continue to use.

This all started when I was looking for a local place to have a pair of shorts altered for my son…read more He just wanted the waist brought in a couple inches without losing the shape or the width of the legs. I received a call that they were done within a couple days. This was fantastic because they had quoted me almost a week. When I gave them to my son, he pointed out that they had put some drastic pleats in the back that made it look like he was wearing a diaper. There was no way to wear the shorts without them looking ridiculous. I went back the next day to point out that the alterations were done very poorly, and showed the girl how it looked like diaper butt. She apologized and said she had to talk to a manager about getting me a refund or having them redone. After waiting to hear back for several more days with no call, I went back in to pick up the shorts. The initial alterations were removed and the shorts were back to their original state or as closely as they could be. There was a piece in the back that had been cut out and replaced with other jean material. At this point I told them I wanted a refund since my shorts hadn't been altered in the way that I had requested and this had become a huge waste of time on my end. The girl told me I had to leave the shorts there and fill out a claim request to get my money back. (I had to leave the shorts there so they could determine whether or not the claim was valid. That made no sense since they had already reversed the alterations at this point.) I asked if I would receive a call when I could come get my shorts and my refund and she assured me that they would call me within the next day or two. It has now been a week since then, no call. I just went to pick up my shorts and my refund. I was told I would not be getting refund today, they would be mailing me a check. This entire process has been roughly 3 weeks long with four trips to and from their store. I will never use them for anything and highly recommend you don't either. If I can update this, I will let you know how long it takes for that refund to show up in the mail.

November 2025, I believe , my mother and I dropped off my GRANDMOTHERS wedding dress; to be…read morecleaned. This dress was an OFF WHITE, leaning too almost YELLOW! The first time they did AMAZING and the price was fair(220$). After my wedding June 2026, I had my mother take the dress back( I wore my grandmothers dress) to be cleaned because of a spill that happened during the reception. They did not disclose to my mother that since we had last used their 'services' that they DOUBLED their prices(442$) This was irritating to find out through an invoice that they sent when they notified me it was ready for pickup.I had my mother call to question this crazy increase and the lady was horribly rude to my mother, claiming that she discussed the price with me?!? At drop off! A flat out lie. (AGAIN, MY MOTHER ALONE DROPPED IT OFF) When I went to pick up the dress, I unbuttoned the cover and at first glance, it looked okay. I saw the original stain but, what can you do, the did say that it was a possibility that they couldn't get it all the way out. Upon further inspection and better lighting when I got home, I noticed that they must've bleached? the dress. It is two toned, splotchy and they made the whole situation worse. Granted it is harder to see the original stain, because of the splotchy two toned new bleach / chemical stains that are now covering parts of it up.

Don't ship ship ANYTHING using FedEx EVER!!!!!!…read more This company is a DISGRACE to the service industry and is totally spineless!!! My wife cooked a special meal for our daughter and requested NEXT DAY delivery on two separate occasions and both deliveries FAILED!!! Here are the details: Attempt #1 - Dropped off the package on Friday 3/20/26 and paid for Saturday delivery. Package was not delivered until the following WEDNESDAY!!! My wife lost the receipt so we were unable to make a claim. Attempt #2 - Cooked another meal and tried again. This time dropping off early Thursday and paid for next day delivery for Friday. We paid $135 for the delivery and this time saved our receipt. When the package was not delivered Saturday we went to the store and complained. We asked for a refund. The store has NO POWER to offer refunds!!!! They make you call the 800 number!!! Well, it was the weekend and no one was available. We called on Monday and were told it has not yet been delivered and we have to call AFTER the delivery is made. I called The next day (after it was delivered) and was told you have to file a claim ONLINE - they won't do it over the phone!!!! I went online to file a claim, guess what? You have to have an account to file a claim!!! So I created an account and even gave them my credit card number to be able to open an account! Tried to file a claim and kept getting error messages!!! Called back and told them the issue. I was on the phone for 45 minutes. I was transferred to 3 different people (including online support where they couldn't help me file online). The third person refused to give me a refund!!!! Her reasoning: "I see the driver attempted to make the delivery on Friday and was unable to access the building!" I explained I was not requiring a SIGNATURE and they should have just left it at the door. I also explained they had the phone number of our daughter, why didn't they call her??? I explained she was home!!! They didn't care!!! No refund!!!

The store manager named Shay was absolutely amazing with helping me return a package. I went to a…read morecouple of other FedEx spots and they weren't able to help out until I met Shay here at the Mildred location. As I entered the store she was just finishing up with another customer and put the stuff down without finishing it to address me. While dealing with me another customer came it and dropped off a package and handled both of us very well. I highly recommend this FedEx, just because I saw how well Shay dealt with everybody and helped me out where others couldn't. Thanks Shay!!

Today I came in needing help returning something to Amazon and a worker named Huy helped me and he…read morewas amazing! He helped me with the whole thing! Very helpful and respectful. Very glad I came to this location. I definitely recommend this fedex office!

Had an amazing experience getting high quality copies of our prenatal ultrasound made. Chauncey was…read moreincredibly helpful!!

The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at…read morethe beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!!

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The…read moreemployee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees.