I highly recommend the UPS Store on Point Fosdick for your shipping, printing and graphic design…read moredesign needs. Their customer service is top notch. I have had a mailbox at this location for years and they treat me like a VIP when I stop in there a couple of times per week. Their pricing is on par with other stores but it's their people, knowledge and location that standout most to me. Just off Point Fosdick across the street from Uptown Gig Harbor. They really are experts in the industry. Thank you Janes, Morgan, Brandon and the rest of the team at the UPS Store! We are blessed to have you all here in the Gig Harbor community.

I had an extremely disappointing experience at this UPS Store…read more I went there because my passport application had been rejected by the U.S. Passport Agency due to the passport photo being taken incorrectly. The notice specifically stated that my face was too small within the frame. Since this store took the original passport photo, I returned expecting they would acknowledge the mistake and help resolve the issue. Instead, the employee immediately became defensive. She told me they "only take the photos" and that they have nothing to do with the Passport Agency. While I understand they don't process passport applications, they are responsible for taking passport photos that meet the required specifications. At no point did anyone apologize or acknowledge that the photo had been taken incorrectly. A simple, "I'm so sorry this happened. Let's get you a new photo right away," would have completely changed the experience. Instead, the employee was dismissive throughout the interaction. When I asked whether there was anything they could do to help expedite my passport after their mistake, I was told it would cost $167 to overnight the application. She then said she "wouldn't charge" me for the replacement photo, as though that was a generous gesture, even though the original photo was unusable because it did not meet passport requirements. In the end, I simply asked them to mail my application using the prepaid envelope I had already provided. What upset me most was not the mistake itself--mistakes happen. It was the complete lack of accountability, empathy, and customer service. A sincere apology and acknowledgment that the photo had been taken incorrectly would have gone a long way. Instead, I left feeling frustrated and dismissed. I hope the store will train its employees that when a mistake occurs, showing empathy and taking ownership of the customer's experience is just as important as fixing the problem.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Had a package weighed for price. 3.3 lbs costs over $40 due to rising gasoline prices, extra if…read moreinsured. Decided to stop at UPS center to get shipping cost comparison. Same weight, around $20 plus included insured coverage of $100. ‍ Just saying!

We came here to do some Amazon returns because our local ups store was crazy busy. We have no…read moreregrets about coming here instead. The guy at the counter was so helpful, and when we were having some problems with our return online he helped us step by step and even gave us his WiFi to streamline the process.

They have fun new gifts. The new owner is very helpful. I like having a place to get my packages…read morethat is safe from porch pirates.

I designed my wedding invites with a very detailed and colorful background image and worried about…read morequality and legibility: I shouldn't have! The fuzz you see in the photo is my poor phone camera doing it's best haha, they really came out so crisp! These people were not only really fun to work with but they knocked my invites out of the park for half the price I'd anticipated in half the time I'd anticipated! I sincerely cant recommend them enough, the only printers I'll ever use!

I had occasion to fax documents and the staff was very helpful. Convenient close to my home.read more

This is my UPS store of choice! The manager is great. The staff are friendly, competent, and…read moreefficient. They've earned my business again and again.

I went to the proctor location today to return a package, provided my QR code and the owner/manager…read morescan the code but told me that I needed a label and I needed a bag to put my package in. Mind you I came in the office with the original packaging which could have easily have been taped up and I didn't need a label on top of the QR code being scanned. However I had a much better experience when I returned back to the store upset from what the manager had just told me and a young man by the name of Luke was very helpful he scanned my QR code, he printed out my label he had fixed the label to my original packet and he was about to start taping up the original package when the manager decided to come over and help very fake Asian lady. I think she didn't help me because I was black. But again Luke was very helpful with getting my package taken care of and sent back to its original merchant unlike the Asian manager/owner there. SHE was not helpful at all!

Immediate response. Detailed answers. Highly professional and useful. I can't make the stars light…read moreup, but I would give a five star review so far.

This place charges almost 3x what it would cost to send directly from Fed Ex location, which in…read morecase you're wondering is in Silverdale and well worth the drive. Another option would be to just have Fed Ex pick your package up at your residential address, which is 16$. Lastly, Walgreens on Bethel also offers the same service but I'm unsure whether they charge similarly obscene fee's. After looking at the situation in more detail it appears this excessive markup seems to only apply to Sunday delivery. Through Fed Ex a Sunday delivery by noon 111.44 and through Pack and pay a lot, it would have been in excess of $300. Pack a Pay a lot charged us 102.85 for a Monday by 8pm which is Standard Overnight and Fed Ex would have charged 98.14, which isn't much of a price difference.

The delivery service is Trash, there's always an issue when UPS is utilized. FedEx no issues, USPS…read moreas slow as they are no issues. I literally wasted 20 minutes on the phone explaining to someone my address was correct after they verified it told me they will call me tomorrow and I have to wait to get my package until than.

Exceptionally poor customer service. Lost my package in their back room and then the owner tried to…read morecharge me a storage fee when they found it. No apology or acceptance of error. Rude and unconcerned. I will no longer use this facility.

Easy to access location. Friendly and helpful staff. We have used them now several times. Highly…read morerecommend.

From the owner: With growing concern stemming from Porch Pirates and identity theft, we are here to help our…read moreamazing community of hard working patrons. We strive to provide security with convenience. Let us be your safety shield.