We receive excellent assistance with a daunting, complicated task ... or so it seemed. They made it easy, explaining the various steps needed to get our licenses moved from California to Washington for two people and two vehicles, including the prior step of dealing with the driver's licenses at the state agency. We were also in a hurry due to a road trip just after the pending expiration of our California plates. It was all explained and facilitated quickly and well - I can't imagine how they could have done it better. So thankful for the smooth, friendly process and, of course, that it is all done! Woohoo! read more

I have used them a couple of times now to assist with some troublesome vehicle licensing. They have been nothing but polite and extremely helpful. I looked at a couple of the poor reviews, and in at least two cases, it's obvious they were reviewing a different business. This place has got my business moving forward. Don't confuse it with the DOL next door (as one reviewer clearly did). read more

No appointments necessary. I had such a breezy experience! I walked in to ask for guidance on how to transfer my California registration to Washington and $300 later I got new plates, and a new WA car title. The staff was just so pleasant and helpful. It was a peaceful and nice experience (other than the price tag). read more

That was seriously the easiest and nicest DMV experience I've ever had after living in Cali and Georgia. The lady was extremely helpful and I was in and out within minutes. read more

If I could give 0 stars I would, I first tried to Come here to register my car and they were not helpful at all! I had to wait almost 2 hours just to get told I was "missing paper work" when I went to m and l auto licensing instead and Dannie said I had everything I needed, and they had physical license plates on hand, while Lacey told me it would take 4 months for me to get physical license plates. I wouldn't go here. If want to save your time and energy go to m and l auto licensing. read more

I should of done my own research before going. I told them I'm in military orders for school here. I even brought my orders. But they said if I'm here longer than 60 days I need to pay USE TAXES on the car I bought from OREGON. I showed them my Hawaii driver's license too when looking at my name. All things that should of told them I'm not from here and things that hit the mark of qualifying reasons not to pay use taxes. On the website it says.. Actives duty OVER 6 months (been in years now) Vehicle 30 days before discharge Took purchase out of Washington state My home of record isn't WA So I even told them I need a exempt form but they disagreed and said it doesn't apply to me. $500 use taxes. Now I gotta wait for a refund and turn around time is damn near a year. When they could of just had trained their employees better so they aren't charging for things they shouldn't be. read more

Lacey Auto Licensing - Departments of Motor Vehicles Near Me - Lacey, Washington

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This is my third auto licensing stop today due to shenanigans at the others around payment methods. This office is clean, well-lit, well-staffed, and takes cards as well as cash and check. Of the three Thurston County offices I visited today for this service, the only one I'll return to. read more

Very helpful and very fast. Short lines instead of long lines. Very friendly people. Very clean and well lit place to go and they answer all your questions too. read more

Bottom line: making an appointment online and going-in is a heck of a lot easier than trying to compete with the line crowd. Normally, the line is out the door and people usually wait in their cars. I made an appointment online (about 7-days back) and was seen right away when I came in. This place strictly observes CoVID mitigation measures and asks all its patrons to the same upon entering. I was only a handful of people in there and the service was quick. **I will caveat that It is the holidays and not many people go in during this time of the year... unless you're waiting until the last week to re-register your vehicle read more

This place is wonderful! There was no wait and I was able to walk right up to the window. The woman helping me was very nice. This place is right next to where you get your drivers license so super convenient if you need both. read more

Staff have no clue what they are doing. Brought my car that was gifted to me from my dad. Had an out of state title. Was told I wouldn't be able to get it registered because sales taxes weren't paid on the car yet they were and I had proof saying other wise. They looked up the value of the car and wanted $600+ to cover "sales tax". Staff was belligerent and hard headed. Ended up going to the Auto registration place in Hawks Prairie. Took less than 10 minutes to get it done. Only paid $274.25. I would just completely avoid this place. Either they were trying to scam me or they just wanted it done their way even if it wasn't correct. Also looking through their reviews, seems like doing whatever they want or making things up is there job. read more

Lacey Auto Licensing - Departments of Motor Vehicles Near Me - Lacey, Washington

I am glad this licensing office is open until 6 on most days so I can just go right inside after a short drive from work and renew my tabs or whatever else I need. You can do most renewals online but in the case that you received your notice to renew and tossed it into the pile of papers like I have on my desk that "I'll get to it when I get to it" and then the renewal date passes...then you're in luck if you need a quick renewal. I don't shop at Albertsons but it's nice that if you need groceries or something you can renew your tabs or get your licensing needs done and also do your grocery shopping. They are very fast too, unlike some of the other vehicle/vessel licensing places around. And they only charge a small fee for debit purchases. Definitely will be back. read more

Lacey Auto Licensing - Departments of Motor Vehicles Near Me - Lacey, Washington

Sad to see all the bad reviews. I'm new to the state and needed to make multiple changes including registering a car when I was working out of the state. I've dealt with this office three times and the staff have not only been some of the most helpful people, they are also some of the nicest. Nice and DMV- two words you never thought you'd say in the same sentence. read more

Mixed feeling about this place. Customer service was horrible from one of the worker, she seemed like she was bothered by my questions and didn't feel like working. I went back a few minutes later and had the pleasure of being helped by a tiny (very short) younger worker and she answered my questions very friendly (because I left the first counter with another question but First Lady didn't seem to have the time). 5 stars for her 0 for the other that's what a 3 star. Location wise... it's nice that it's inside of Albertsons ( hard to find if ya don't know) but you can pick up a snack while your waiting. read more

I renewed my car tabs in October 2019 and had the DOL issue the tabs through Lacey Auto Licensing. I received one vehicle set of tabs but I did not receive the second set of tabs for my second vehicle. Lacey Auto Licensing said they would reissue and mail out the second set of tabs right away. Over two weeks later they still have not arrived and Lacey Auto Licensing says I have to come and pick them up now. So I have to take time out of my busy day to supervise someone to do their job so I can get what I legally need and they are supposed to ensure gets to me and that I paid them to do. I didn't realize I worked at Lacey Auto as well. Do I get an employee discount on car registrations? read more

Surprisingly, this place was not as good of an experience that I had had 20 minutes before at the Department of Licensing. I still am in disbelief that I'm writing this, but literally the people at the Department of Licensing were much friendlier than they were here. First off, it's an easy place to find and not too hard to access, but there were a couple of issues. I waited in line like everyone else for my turn. When called up to the counter, it was a bit rude and rushed. I realize that they have customers all day long but this is a private company that is contracted by the government to serve the people and frankly I feel like they should probably be a step up from government services. Anyway, the person there processed all of my paperwork and really didn't seem friendly enough to even make eye contact with me. Disappointed but they were the only place nearby so I had to go to them. read more

Worst service ever. Three people standing around or walking around so I get in line. I am disabled vet, I know how lines work and I also recognize malingering when I see it. One talking to an older man and it had nothing to do car tags. She could not help me. Window #2 we only do tabs so we will not help anyone else. Then window #3. She was typing away at her email, she admitted to it but then said official business. So one was talking, one was watching but could not help, the third persons pretense of not noticing anything. So after three people were helped before me, I asked how many people need to work here before I get served? I was told to go to a different location if you don't like the service. Service is not what you get at this location. read more

I purchased a vehicle from private dealer and the lien holder produced an affidavit in lieu of title to speed up my registration process. I was told by person A that I could not use this. After talking to another person I was told I could but the document had to be the original and not a copy. The RCW and WAC does not indicate such and I was told that the RCW and WAC are left up to interpretation. The inconsistency in the guidance being given is sub-standard and needs fixed. read more

I have to give 5 stars because every time I walk in here (which recently has been often) every employee has been patient and helpful. I'm in the process of registering and refinancing my car and despite my confusion they're helpful with me. I recommend them! I try to go at odd times of the day/week to avoid lines which has worked every time. read more

Instead of trying to actually help the customer and find out the TRUE answer, the girl just gave us some BS info. Waste of time.

This is the worst DMV. Being located inside a Albertsons it is very high traffic and not clean. The employees were very rude. One was not wearing a mask and had a sign stating "I am exempt from wearing a mask". This was very alarming. The women who "helped" me was only wearing her mask over her mouth, allowing her nose and checks to be exposed. She had a cough and at this point I could not be in that space anymore. They were clearly not taking correct protocols for Covid, nor were they providing any sense of customer service. read more

I Used Hawks Prairie for almost a decade until I had major issues with their customer service. Lacey Auto Licensing has knocked it out of the park and has earned my business as long as I am Active Duty and a WA state resident. Keep up the good work. read more

I have been a patron of Lacey Auto Licensing since 1993. As an active duty member that is stationed abroad and out of state they work with Military via mail to meet all your licensing needs (Boat, Trailer, Auto, and tab renewals). They always go above and beyond to help out the service member and walk you thru the process of just renewing tabs or purchasing a vehicle out of state. Thanks Lacey Team! read more

While I never look forward to having to visit the licensing office, Lacey Auto Licensing may have changed my mind. I had a couple of travel trailers to register, and was honestly expecting it to be a pain to figure out. Scott at Lacey Auto Licensing made the process so easy for me, and helped take a lot of the stress out of the situation. He went out of his way to be available for questions, and to arrange for me to get what I needed even though I was on my way out of town for extended travel. Months later, he has still responded promptly and with friendliness when I had follow-up questions. To encounter such customer service at a licensing office was a really nice surprise. Scott, thank you SO much for all your attentive help! read more

I have used Lacey Auto Licensing numerous times over the years as I am a Soldier that lives out of state. Corry has always been helpful and courteous and takes care of all my needs. Everyone I have talked with here has been great! The Lacey Auto Licensing team makes getting tabs, plates, and registration easy and stress free. Keep up the great work! read more

Great customer service. They are always very friendly and fast. I license several times a month for business. When there is a line, it moves quickly. I highly recommend everyone give them a try. Thank you Lacey Auto Licensing! read more

Horrible service! The girls there treated me with zero respect. Insulted me by trying to humiliate me and make me feel stupid. The red hair girl and the short brunette . Need to be fired ASAP. They are poorely representatives for WA DMV. And they are an embarrassment to society! Someone for got to show these girls how u treat people in general, and how u respect your elders , also how the world doesn't revolve around them. Anyways I left immediately and didn't get the services I needed . But when you leave ur little window box open and ur sitting on the ground putting pencils away. And I ask if this one is open? Cause someone was working it 20 mins prior. But then the girl sitting on the floor looks at the the other girl who proceeds to ask me " is anyone standing there?" .. ummm no DUHHH !!!! And so I politely say well I wasn't sure if she maybe couldn't see me I'm short the counter is tall. Then the brunette says "well I can't see you!" ... wow. Great service lady's! No now you can't see me.. cause I will never go there to do any business ever again. ... read more

I think these ladies at Lacey auto licensing are the best. They are kind and always so nice. After 30 years of working with this family owned Business. I enjoy coming to them read more

This place has the worst service. The people that work here are so rude. I was waiting in line (I was the only one in the line) for the lady to finish her personal cell call. When she finally finished the call 10min. She acted like i was putting her out because i needed to get new tabs for my truck. Funny thing is though i knew i should not have gone here, i had a previous bad experience at this same location. Will never go back, the rudest people ever. read more

We just purchased a used trailer from out of state. I have never transferred titles before so I was a little nervous I wouldn't have all the right paperwork or mess something up. The staff here was friendly, funny, and very helpful. We were helped almost immediately and it only took 15-20 mins to get everything we needed and be on our way. It probably only took that long because of my husband chatting. We will definitely come back here if we meed to. read more

Worst place to register a car, the owner of the licensing location is extremely rude and told me she was going to have to charge me tax on 78 thousand dollars when I only paid 5 thousand dollars for my car, I'm not sure where she came up with that crazy number when the used car I bought only cost 26 thousand new over 20 years ago, I think she must have either pulled that number out of thin air or looked at some crazy rich person auction price on a similar model car with no miles and in mint condition, well this wasn't the car I purchased, I took my business elsewhere and wasn't quoted the Sotheby's auction price on the used car, I realize that people might under value the reported sale price on a purchase, but this wasn't the case with this vehicle and I didn't like being called a liar to my face when I was just trying to register a used car. Nobody would pay 78 thousand dollars for this mediocre, high mileage, used vehicle and I feel she knew it! After being made to look like a lying thief in front of the line of people behind me I went outside and googled the same make and model car that I was attempting to register and couldn't find any past sales that even came close to the price she quoted me. Wow never again will I renew tabs or register a car at this location!! Hopefully this will help somebody before they're insulted and ripped off. read more

They were super friendly and fast. We had to re-title and register the vehicle. The wait was very short. We had no issues!

I don't know much about title transfers so when my mother died I went here for help. The lady at the counter explained what I needed to do and even filled out all the paperwork needed to sell her cars. Then she stapled them to the title so all I had to do was hand them to the buyers. Thank you for the kind words and making this so easy for me. read more

The prior reviewer must have been having a bad day! These guys are awesome. Quick courteous service in an area of expertise where I often need help. Title transfers and such at a rapid pace. Try to get the same service a the State office! read more

I own many vehicles and trailers and a boat, and have been using them multiple times a year. This bad reviewer has no idea what they are talking about, I've been using Lacey Auto Licensing for many years and have nothing but positive things to say about them. Their customer service is much better than any location around Oly, and the lady who was probably on her phone was their manager, who has been on the phone every single time I've been there. All the girls there are really pretty, and the one guy is very friendly and knowledgeable. The girls know what their doing too, but there is a new one who doesn't seem too sure yet. read more

I have used this agency many, many times over the years. The girls have always been very helpful. That all changed last week when I changed a title, there was a guy working there who is extremely rude. If you shop there avoid this guy, he treats you like you are a criminal and he is the police. read more