I had perhaps my best ever DMV experience at the Lacey Licensing office this week. Not happy about…read morehaving to trudge in to the office six weeks after making an appointment, the young lady who waited on me was exceptional, kind and quick. That is all too rare these days. My only star deduction was because of the cost: $135 for an 8-year renewal and 'enhanced' license. Seems steep! Keep it up for the wonderful service!

Hands-down, my favorite deal Ellen Washington to go to. I always send friends and family to this…read morelocation to get an enhanced drivers license. It's usually very easy to get an appointment same day or same week at this location. As long as you have all your paperwork together, they get you right in and out. Today I actually had to do a replacement drivers license since I lost mine in an airport across the country and they were very gracious and nice and professional, and I was in and out of there within 10 minutes. My license was up for renewal in a month so it was just done altogether and with the credit card fee it was $141 for eight years for an enhanced drivers license. The gentleman who helped me today was absolutely awesome unfortunately I don't remember his name but he's the guy from Brooklyn, New York. He was so funny and so friendly and fast and professional, and I was having an awful day, but he turned my day around, so I don't often give a government agency five stars but today this one more than earned it! G

We receive excellent assistance with a daunting, complicated task ... or so it seemed. They made it…read moreeasy, explaining the various steps needed to get our licenses moved from California to Washington for two people and two vehicles, including the prior step of dealing with the driver's licenses at the state agency. We were also in a hurry due to a road trip just after the pending expiration of our California plates. It was all explained and facilitated quickly and well - I can't imagine how they could have done it better. So thankful for the smooth, friendly process and, of course, that it is all done! Woohoo!

I have used them a couple of times now to assist with some troublesome vehicle licensing. They…read morehave been nothing but polite and extremely helpful. I looked at a couple of the poor reviews, and in at least two cases, it's obvious they were reviewing a different business. This place has got my business moving forward. Don't confuse it with the DOL next door (as one reviewer clearly did).

Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

I'm Washington State born and raised on the west side, but been all over this very large state…read more I've had a LOT of DOL experiences all over this state and I am proud (and a little surprised) to say that in my current hometown of Lakewood, WA, I think we have one of the best in the state! Check in is easy and pleasant. The person greeting you (host?) is knowledgeable about the processes, quick to answer questions, and seems to have the needed info available without any issues. While I have walked in when they're busy, they are excellent at warning you that if you don't have time to wait, you may want to swing by on a less busy day. I was VERY grateful for this info the last time I was in, adding my motorcycle endorsement to my license. It wasn't an urgent matter and their computers had been down off and on all morning, causing a bit slow-down. This isn't something they can control, but they took responsibility by warning folks that the wait times on the screen weren't terribly accurate and that the system can go down again and cause a freeze at any time. I chose to come back another day! I did come back, and this last Friday morning, I was in and out in less than 25 minutes!! Big thanks to the staff here that seems really great at their jobs, well-trained, and eager to help. None of the dismissive attitude that seems to be the stereotypical behavior of this type of worker.

I bought a personalized license plate back in December 2022. It is now the end of July and I still…read morehave not received my personalized license plate. Every time I call, they say they have no way of tracking it they say I must continue to pay my original payment to hold this license plate, this is outrageous and there seems to be no consequences for the DOL. They should be embarrassed and ashamed of the way they conduct business and the way they treat people!

This place is the epitome of terrible customer service . Talked with a representative over the…read morephone who was being extremely rude with me from the beginning. Not to mention couldn't hear him too well, and asked him to repeat himself, for him to only get more rude with me. Really wish I remembered his name, but nonetheless this isn't my first situation where this has happened here. Would tell everyone just to not take anything these people have to say to much to heart, because they can literally make you feel like absolute garbage. Would avoid here at all costs, just too bad we can't‍

Big Shout Out To Amanda! There to obtain my driver license…read morehaving moved from another state (with a valid driver license). Checked in to get my place in line (number). Called within 15-20 minutes with no appointment. Amanda who helped me was very helpful, professional and patient with me getting my documents over to her. She was able help find my residency via her computer. Super big help! Thanks DOL and Amanda for a straightforward and helpful visit.

We were assisted by Dina and she couldn't have been kinder to my mother in law! She was friendly…read moreand very accommodating. We were able to take care of what we needed to have done and it was a pleasant experience!

I should have checked my previous review! Needed to do some renewals. Seriously when needing…read moreto pay $100's for license tabs, who carries that much cash. This is a cashless society. They really need to start taking cards. Places that do have a card fee, which is fine.

No one likes going to departments of licensing because it's never a great experience but I came…read moreinto Hawks Prairie Licensing today to register 2 vehicles and it was the quickest and easiest visit I've had to a DOL. Took less than 10 minutes and they were incredibly nice. Pretty rare to find a DOL that deserved 5 stars. Thank you!

It's been a while since I have had to renew my driver's license and as that amount of time has…read morepassed since my last renewal quite a few licensing offices have closed around Tacoma which makes the remaining ones considerably more challenging to navigate. What I mean by this is in reference to this specific location is that parking can be quite a challenge to this small parking lot for the visitor section and a line of people waiting is accumulates extremely fast and as a result the longer the line grows the slower it's going to be. So making an appointment is the way to go here. Definitely plan a considerable amount of time ahead to get to this location in case you make a wrong turn as well as waiting to find a parking place...because you are bound to have to sit in your car until a space opens up...but the best way to avoid all that in addition to the appointment is take the first time slots that are available when you make an appointment online. Depending on the day it's like 9 a.m. or 10 a.m. If you go with the earlier option that's the best because there are already a bunch of people sitting in the lobby ready to start the line. So key things here....1) make an appointment...2) take the earliest time slot (9 a.m. if you can) which will give you a greater likelihood of meeting your appointment and getting your car parked with relative ease. For those who made an appointment the line is much smaller upon opening and if you check in you will get a confirmation number in which it will be called upon. Once you go up to a representative for me at least the process itself was fast. They confirm your residential address, make sure height and weight are accurate, get your picture taken and if need be you take an eye exam...typical stuff as usual with the renewal process there. You get the choice if you want to renew your license for six or eight years. I went with the eight year option as our lives are busy enough and the longer we can have a license and reduce the frequency of the renewal licensing process the better. Once all the usual information and process was done...which was very smooth and efficient it took only about seven minutes for the renewal itself if you don't count the time of waiting for the doors to open to the department (it took an hour from start to finish from leaving home and getting back to home). Another aside at this office is if you are in for a wait and need the restroom you will need a code. Maybe you can get in if someone else enters the code but if not you will need to probably get it from the receptionist.

Pretty easy to get seen same day within an hour or less if a walk in, with appt it's a 15-30 min…read morewait.

I have been coming to this location for my vehicle licensing for years. They have been amazing & on…read moretop of everything. Friendly, funny along with informative. There is a new young employee more interested in her phone (texting/taking calls) & acting like the customer is an inconvenience (The sighing). I would give a 5star if not for this issue over the past 6 visits.

They are always ready with my pickup orders. The staff is very friendly and helpful, whether I'm in…read morefor work or personal business. There is enough staff on hand to get you in and out without having to stand in line forever! Highly recommend!

The one in Smokey point is fast and efficient. I got in and out in under 10 mins. Very friendly and…read morehelpful. Nice bathrooms too.

Great local place for a variety of needs. It's a postal express, so packages, etc, but they are a…read morenotary, licensing spot, and a ton of other services. Staff is always helpful, knowledgeable and eager to make sure your transaction goes smoothly. Also, a great disc golf shop, in case you are so inclined!

They left my package out side my building and got lost or stole…read more I will mace you guys if you get one of my package again Mace you guys