Appreciate the consistent service they provide to everyone. They were very busy with a long line…read morethat kept growing and still provided great service!

I came in last week to register my Truck and was helped by Claudia I believe was here name. While I…read morewas doing that I had a few DMV questions and she was so helpful and knowledgeable. I just wanted to say thank you! I asked a few people I know around Tacoma and they all stated this was best they've been too and I'm inclined to agree.

In my 35 years of patronizing Ben's auto words that readily come to mind are honesty, transparency,…read moreand dependability. Ownership changed at the end of 2025. I was skeptical about the new ownership's commitment to the Ben's standard of customer service and satisfaction. In February 2026 and again April 2026, I took my car into Ben's-which has never been worked on by anyone but techs from this shop-and was overwhelmingly impressed by the new owner/management Eric. He not only displayed his commitment to previously stated virtues that many have come to associate with Ben's auto repair's reputation; he is far above reproach in caring about his customers. Although I am saddened by the loss of Ted (retirement), I am overjoyed that he left the legacy in the hands of someone (Eric) well deserving and trustworthy. I will continue to get my vehicles serviced by this shop/team and encourage everyone that is in ear shot to do the same. Trust is most important to me in this line of service; and I continue to hold the highest regard for Ben's Automotive's management/team. B&Y Green

Jan 2026 ownership has changed. Ted retired at the end of 2025. Eric seems like a promising…read morebusiness man-- he is not a mechanic. I had two interactions with him and overall I'm neutral. Interested to see how others experience the new structure.

We didn't know exactly what was wrong with our granddaughter car, we took it in Tuesday evening and…read morethey had it ready for us by Wednesday by noon. They were great to work with. Their communication was really great and we felt the pricing was better than what we were prepared to pay. They replaced several hoses, spark plugs and a bunch of other items... The car runs GREAT again! The service we requested was, fix the car please!

I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

My ML320 Mercedes is looking for local service after spending all its life in Bellevue. Been…read morecomparing a bit, tried a couple places. Gary's and Tye are well organized, responsive, and get to the problem. Had an A/C problem, not on regular maintenance checks oddly enough. Also discussed best plan for future preventative maintenance. Very pleased with results.

I took my car in to find out what was wrong and they charged me over $300 just for the bid.read more

It doesn't matter when we go to get Tabs or ? they always help and have never been rude'' the…read morelines get longer and longer' but then again..

Wow! How does this place stay open? First off there was plenty of parking. Then I had to wait…read morefive whole minutes in line. When it was my turn, the staff member greeted me with a smile. I was out of the place in less than 15 minutes! What wrong with this place and its good service? Why can't they be like a real DMV like the ones in California. Where the lines can go around the block and it can take hours?

This is genuinely the best mechanic and auto shop in the area. Justin operates the place…read moreefficiently and with a high level of integrity. When I moved from out of state to this area, I was dreading the prospect of finding a new mechanic. But I'm so grateful this place was recommended to me. I'll never go anywhere else!

Finally, an honest automotive shop! I hate taking any of our vehicles to dealers. I found…read moreAutomotive Artistry and dealt with Justin the 1st couple times I was there. Nicest guy! I have since dealt with others and every single person has been the same experience. They are honest, fair and so far it hasn't taken me more than a few days to get my car in. They've earned my business!

Our 17 year old daughter needed a car. Carstars is a local lot and had a few vehicles that caught…read moreour eye, but truth be told wasn't expecting to find the perfect car...first try!! We worked with Jennifer. She was not pushy, understood our needs and was extremely friendly and helpful! Would highly recommend this local small business to anyone looking for a reliable vehicle. Thank you, Jennifer and The Carstars.

Sold me a car which head gasket blew less then 2 months later. No I wasn't able to afford the…read moreservice warranty so no luck on getting help from them The car had the check engine light come on two days after i took it off the lot. Cost 600 for their mechanics to "fix" a bolt that was stripped when fixed. Essentially not fixing at all. 3 weeks later check engine light came on again. Same issue. The bolt was on the head gasket. Plus there was coolant leaks that carstars didnt catch or tell me about. Car was for my 16 yr old daughter who was on her way to school when it overheated. Lucky she wasn't anywhere else. My mechanics told me the head gasket was shot. All the mechanics i have spoken to, said that there had to have been issues before and wasn't cause by my daughter's commuting to school and back. I was told from and employee this hasnt happened ever in 10 years, well then it shouldnt be an issue to give us another car or fix this one? Right? Wrong nothing they are WILLING to do for us. I'm a single mother of 2 and trusted car stars because I know someone who works there. I wanted a safe reliable vehicle for my daughter. I still love my friend everyone needs a source of income but I don't trust this place being caring or compassionate. But thank for one of life's hard lessons. I know karma is real and there isnt anything I can do but take the loss.

I was looking for a new mechanic in the Oly area and part of what made me pop in here was the Pride…read moreflag they have hanging outside. Our family cares about having safe places for members of the queer community to patronize, so this got me in the door. We were able to get both our cars in for routine service quickly. This included a free all-points inspection with photos and info (e.g. brake pad thickness) and broke everything down by degree of urgency. Service was prompt and friendly, and after I discovered transmission fluid was leaking from one car when we got home, they apologized and got me back in right away to correct the issue. Parking lot is tight and there's no night drop (fenced lot), but they have a nice waiting area and their lobby shows how involved they are in supporting the local community. Their website has several coupons as well. We'll be back!

Great spot! Left my car for a day of maintenance and had a lovely experience. I appreciate the text…read morewith an inspection report that allows me to approve or decline addition services. They also have coupons on their site which never hurts.