I took my Outback to a PNW regional tire store last week to get my tires rotated. The technician informed me that I needed to get the rear brakes replaced. He provided me with a quote for $825.57. (Photo A) I reached out to my regular mechanic (Automotive Artistry) to also get a quote. There's was for $481.70. (Photo B) I was totally shocked by the difference in price--$343.87 between the two. That difference is what I'd pay for a weekend trip to the coast with meals. Automotive Artistry, you really delivered this time. read more

Automotive Artistry - Automotive Artistry's quote - Auto Repair Near Me - Lacey, Washington

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No other auto repair shop would even schedule my coil-over install. I wasn't willing to drop my car off in Seattle or have another shop install "Their" choice in parts. It took a day, since I needed to approve the new stance and it also required an alignment. The finished product is exactly what I wanted and is a great value! read more

Automotive Artistry - 1998 Honda Civic LX after coil-over install - Auto Repair Near Me - Lacey, Washington

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Super friendly and professional. I was recommended to Automotive Artistry and I recommended them to everyone now.

We brought our van in for an oil leak and Justin quickly gave us the most professional estimate we had ever seen. He then gave us an appointment when he could do the work. What a great shop and the whole place just looks first rate. Glad that we met Justin and will put Automotive Artistry on top of the list from now on. read more

Had my car towed into Automotive Artistry and the guys let me know very quickly what was wrong with my 1993 Honda and quoted me $250.00. The very next day I got a call from Justin letting me know my car was fished and they got it done faster than expected so my bill was now $150.00. These guys are legit and trust worthy. I highly recommend! read more

These guys were wonderful. I lived up the street from them for two years and they serviced my 1971 Super Beetle. They also serviced my 1971 F100 and did an engine rebuild on its big block FE V8. Prices were reasonable and quality of the work was pretty good. The pickup runs wonderfully and got me from Washington state to my new home in NM without any issues. Sold the Bug, though. Highly recommend if you have a classic auto. read more

Automotive Artistry - Ford 390 that Automotive Artistry rebuilt for my old pickup. - Auto Repair Near Me - Lacey, Washington

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I took my car in for an oil change and inspection from Automotive Artistry. However, the day after the service my car started having problems it had never had before. It just seems way too coincidental/suspicious to me that this would happen immediately following the car appointment. It seemed to me that they may have made problems in my car to drum up business. I took the car back to Automotive Artistry to point out the new issues and voice my concerns. When I did bring it in, I mentioned I thought it was quite coincidental and they fixed it at no charge. Buyer beware. read more

My husband and I went to Automotive Artistry for the first time today. We'd been referred by family, who said that this was the best place to go in Lacey. They were right! We'd been given an outrageous quote for work on our car by a leading auto mechanic franchise, so we looked elsewhere. Justin and/or Matt told us how much the repair would cost and how long it would take. The price was a LOT lower than the "leading franchise" in town. The work was done within the time we were told it would be, and we paid exactly what they told us it would cost from the beginning. They answered all our questions and really took care of us and our car. We'll be going back there from now on! read more

Awesome mechanic and amazing customer service! Best auto shop I've ever been to. Very honest and straightforward. They won't charge you for service you don't need. They will also go out of there way to help you even though they won't get paid for it. Recently I've moved out of town, nevertheless I'm willing to drive 30 miles to go here for service. read more

I couldn't be happier with our experiences with Automotive Artistry. We first moved up to the Olympia area from Florida a year and a half ago, taking with us our 2004 Toyota 4runner. I'm a young woman who admittedly doesn't know much about cars, so I'm always wary of being taken advantage of by mechanics looking to make an extra buck. Definitely not the case here! Every time we've gone in, whether it be for an oil change or repairs or other routine maintenance, we've gotten quick & straightforward diagnosing & servicing for an extremely fair price. I always have peace of mind when taking my car in for maintenance, and that in and of itself is priceless. Could not recommend these guys enough! read more

We've been going here for about 13 years now. We've always had good experiences with them over a plethora of vehicles we've had. They generally can schedule pretty much the next day and do everything from oil changes to full transmission replacements. They also gave me a ride home when I had to leave my vehicle there for a few days. I recommend them to anyone looking for a mechanic! read more

Automotive Artistry has been nothing but excellent to me. I've taken three cars to them over the years for a broad range of work. These guys are great with communication and do great work at a reasonable price without trying to pressure you in to anything you don't want (They'll definitely tell you if they've found something that needs fixing, but they leave the decision in your hands). Great work from a great shop. Enough said. read more

We've used them for years. Very honest and reliable, I'm writing now because Justin is more concerned about customer service and integrity than making a buck. Hard to find in an auto mechanic and I highly recommend! read more

Since moving to area over a year ago I've been making rounds of the local big name repair shops anytime I needed work, with mixed diagnoses, estimates, and results. Called in to Automotive Artistry a week ago and got set up for some general maintenance and repair work - both performed fully satisfactorily. It's really nice to have confidence in a mechanic again; work done as specified and within the cost and time frame estimated. Give these guys a call - they won't disappoint you. read more

I can't say enough how amazing this shop is! They have gone above and beyond in diagnosing, repairing, and changing oil on my vehicles. Not one single visit have I not been treated with respect. Not once have I felt that prices were inflated. If you are looking for an amazing repair shop, I highly recommend this one. Justin and the shop crew are phenomenal! read more

Always love bringing my cars here. Knowledgeable staff and techs who will explain in full what they suggest needs to be done to repair the car. They went in depth and brought me back and showed me exactly what they were planning to do to fix a squeaky rear end on my '88 Honda. I could see the cracks in the rubber bushing that was making all the racket. They had to drop the whole rear trailing arm off the car (very tiny parts and not a lot of space to press the bushing out and a new one in) for a reasonable price and had me back on the road the same day even though it meant my car had to be partially gutted to do the repair! Fantastic technicians, professional service writer. I always recommend Automotive Artistry! read more

Very professional, outstanding work, timely, fair price, courteous. After so many horror stories these guys remind me there are good people still. highly recommended by me. this is my only shop, from now on! good work guys!!!!!!! read more

We've had the same out of town mechanic for 18 years. I finally decided to find someone here in Olympia to service my vehicle. I'm so glad I gave these guys a try. They do great work and charge reasonable rates. Most important of all, they are kind and easy to talk to. They don't treat me like an idiot and are genuinely warm and friendly. We now take both our family cars and my mom brings her car here too! Definitely recommended. read more

I've been going to them for a while, and I once brought my car in and wasn't charged anything because it only took a couple minutes to fix the sound I'd been hearing. When buying a new (used) car, I brought it to them to find out what condition it was in, and they went over all the issues that they found, as well as how important it would be to address those issues soon. It allowed me to get a better price on the car, and even though it's got quite a few miles on it it's been running well with their care. read more

Just called. Thank you Allen for working with me. Frustrating when body shop can't fix damaged lock on door for 3 weeks or more. Some one damaged it when trying to steal it. He said bring it in Thursday and he will work with my insurance co. Thank you read more

As good as it gets. I really like these guys. They are nice and know their stuff. They explain thoroughly what is needed and what is not. I'm happy to have found an honest shop as I'm new to the area. read more

These guys always seem very reasonable, prices are decent, and they don't seem to pile on the extra parts and services the way many shops do. read more

I love Automotive Artistry, I found them through friends. I know its hard to find an honest shop so I'm sharing! They are awesome because they actually talk to me like a human who has other things to do besides spend money on cars. I had blown up my modified Toyota Celica which stressed me out to no end and they ended up putting a remanufactured engine in it for me. It was expensive but not nearly as much as I thought it was going to be. I have a very steady runner now. I also used do my own oil changes but they top off all my fluids and do a safety check which I look at as a free car inspection every couple months. I highly recommend! read more

I know and trust these guys to fix my car right and treat me fairly. I even bring my car there now that I've moved out of town.

Super happy without service I've gotten here over the past few years. Matt definitely knows his VW Diesels! So happy to have an alternative to the dealer for my diesel TDI services. I've had them do timing belts on 4 different Jetta TDIs so far. Every one of them was over $500 less than the dealer quoted! I would recommend them to anyone looking for an honest shop. read more

This is BY FAR the best mechanic that I have ever been to! It is so reassuring to know that I can trust the people that I take my car to. I never have to worry that they will try to tell me something needs fixing when it doesn't just so that they can make an extra buck. Anytime I've taken my car in, they've told me exactly what needs to be done right away. On the flip side, they've also told me when things aren't urgent, but need me to keep an eye on them, (or given me a time frame in which I may want to check back). The bonus is that I work at a local school - the other day I needed to have my car towed to AA, but didn't have a way to pick it up. Allen arranged to have my car dropped off to me at school. For schools that are close by, Automotive Artistry will arrange to pick cars up, (if arrangements are made in advance), service it, and drop it back off. I don't know if this applies to all services or just smaller ones like oil changes and such, but... either way, it's a sweet perk! LOVE THIS PLACE! read more

Long story short, they took advantage of my wife while I was on shift in the fire department. they charged her $80 for labor and broke my windshield wiper arm and told my wife that it needed a $220 part that it didn't need and didn't fix ANYTHING. Worst excuse for a business I've ever witnessed, worst excuses for human beings I have ever witnessed. P.s a fellow firefighter fixed my problem in 5 minutes. read more

Tried to lie about extra work they did for an oil change. I awkwardly told them that couldn't be the case and they agreed. Be careful the don't try to nickel and dime you. read more

We love this automotive repair shop. Honest, honest, honest, competent mechanics and fair pricing. Thrilled to have found them and I don't hesitate to refer them to anyone. They keep our 2005 Mazda MPV, 1992 Dodge truck and 1995 Roadtrek camper van in top shape. Woo hoo!!! read more

I just had my car serviced at Automotive Artistry and just have to send a big THANK YOU! The guys were helpful, informative, and just made me feel good about the service I received. It's nice to be able to utilize a small local business. I was super super late in getting my 30,000 mile maintenance on my car and for that matter an oil change. They checked my car out, told me exactly what needed to be done, what I could hold off on and what my total cost would be. Being a female and knowing I needed maintenance but having to put it off, it was quite refreshing to know I wasn't pressured into services I didn't need and I felt like the prices were very reasonable. I will definitely go back and recommend my friends do as well. Thanks guys! read more

I've had a number of good experiences here. I've had several oil changes as well as some other maintenance work. They've had answers that other shops were clueless about. read more

I had a great experience today. My car started giving me problems with starting and accelerating past the 2.25 rpm line. I tried a couple things myself, and I wasn't able to fix it as the problem as it came back three days later. Fridays are the only days I have off during the week, so I called and spoke with Allen. He was able to fit me in thankfully, but this won't always be the case, and you will need to call early in the morning for the best chance. He was up front about everything, and he was great to talk to until my husband was able to come get me. I could tell they do their job for the job and not to scam people which seems to be an issue for other people looking for mechanics. The price was good, and that's the thing I was really worried about. Thankfully, he found the problem, fixed it, and he let me know everything else wrong with my car, gave me the quote for those items and told me if I wanted to fix them in the future to let him know. I didn't feel pressured to do them then, but he also let me know realistically how effective they would be for my cars performance, and he didn't act like they were needing to be done that second. He was honest, friendly, and I really am glad I picked this shop! I'll be back Allen. Save me a convo! read more

Horrible experience , didn't do anything I wanted done. Called day before for tune up , said they had time dropped it off first thing. I get a call at 1pm saying I need to have my carb rebuilt. The guy they send it to charges 300.00 they told me 400 something, what a mark up. I asked about a new carburetor, which I had to bring up that option, hmmmm wonder why 100 dollar mark up !!!!. still they told me that they needed a few more days to hold my car hostage. I checked around could find all the parts in local automotive parts house. Here's the deal don't lie to me and tell me you have time for my vehicle. I'm assuming it wasn't touched till about 12:30. By the time they called me at 1 pm they where not going to be able to round up the parts and get it done by 6pm. The guy on the phone (allen) when he finally called at 1pm started by saying what was needed captain obvious lol you need a fan shroud well no kidding Allen ,all you have to do is lift up the hood to figure that out. What about the spark plugs and wires changed like I asked. I am not a mechanic but I do know how to work on cars and ended up picking up all the parts myself and getting the work I wanted done in 2 hours myself. Which was change the spark plugs, spark plug wires, and tune it up. they said I needed to rebuild my carb 400 + dollars lol , I bought one brand new for 338.00. I am a busy person That's why I took it to a shop in the first place, but in the end Thanks I got frustrated and realized, you want something done do it yourself. Read less read more