After sitting outside unused for two years, my mini Cooper needed some TLC. The guys at Auto Haus…read moredid a fabulous job. My car drives like new. I highly recommend this business.

I needed the oil drain plug fixed. They charged me $410 for a 2 hour inspection of the vehicle…read more Like i needed someone to tell me my windshield wipers, horn, and headlights worked?? Oh, don't forget the tire pressure. I had initially agreed to have them do a tune up and replace a steering bushing and the valve cover gaskets. After reading reviews I called and told them to only do the plug repair and oil change. When I picked up my vehicle, they charged me $84.69 (25% restocking fee.) For returning parts they supposedly ordered. (Steering coupler, cap and rotor, two valve gaskets, air filter, and spark plugs) There is no way these parts added up to $338.76. The parts, all OEM. come to $96. I took my paperwork from Autohaus to Pete Lea to check out. He is arguably the premier auto mechanic in Olympia, WA. Pete confirmed my suspicions. He said I should get the Heli sinc metric thread kit from Autohaus they charged me for it, and should not have been charged a restocking fee for basic items a shop usual keeps on hand. I requested they give me the hele sinc metric thread kit and they refused. My other mechanic also said the same thing about the part. Nate offered to give me the $84 back. I told him if he gave me a $1000 back i would only leave a couple reviews. Nate refused. what sort of loser would I be to take money from someone and then not leave an honest review.

Made an appointment last week for Monday. In the appointment schedule I told them what was wrong. I…read morehad a blower motor on a 2013 Dodge Grand Caravan that was out. Delivered the vehicle to them Monday. They knew from me what was the problem and could have ordered parts before I even arrived, but decided to wait until I arrived on Monday. Monday, when I was being dropped off, I was told repairs like I was asking for take one, maybe two days to fix. The price they gave me AFTER DIAGNOSTIC was more expensive than local dealers for the same work. But since the car was already there and the appointment was made that was fine because I didn't have to work until Wednesday and if they had it fixed by Tuesday, no issue... Tuesday rolls around, no phone call, no communication. Late in the day I finally called and asked for an update. They told me it wasn't done and it looked like it would be one more day. So, I made plans to get a ride to work, and plans to pick me up. An hour before they were set to close, still no call, and we call them again, after I made plans to get off early and get a ride to get to the shop only to find out they still have even started on the work. I won't use them again, it was my first time, and suggest you don't either. They seem to want your business and then will hold you hostage until they finally get around to whatever you brought them.

I brought my truck in for what I thought was a faulty oil pressure sensor replacement only to find…read moreout it was a faulty tire pressure sensor. Because the tire pressure is fine, they recommended that I not replace the sensors until I need my tires replaced. I took their recommendation. To top it off, they did not charge me for the diagnosis. Scheduling online was easy, and the front desk person was very nice. Excellent experience. I'll go back. Thanks!

I cannot recommend Qual-A-ty and Steve highly enough. I had my poor lemon of a Nissan Quest in to…read moresee if it was worth fixing. So many people would have had me pour so much money into a car that just wasn't worth it. Steve was absolutely honest, charged me only what it took to diagnose it, and was patient while I arranged to get it back home. Reliable, honest, skilled, and kind -- I will be going to these guys for my repair work from here on out.

If I could give more than five stars I would. These guys are fast, incredibly friendly, and…read moreefficient. They even comped a headlight replacement when I missed their call and called back to say that I already had purchased a replacement bulb so not to worry about it - they were so fast and had already done it! This is our 2nd time using them and we plan to use them every time. So grateful to have discovered Qual-A-Ty!!!

Had concerns and questions about a recent service visit. Called and was assured a service manager…read morewould call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again.

In an attempt to sell my used van, came to Titus after they reached out to my Facebook Marketplace…read moreposting. You know that anxiety you get when the dentist is about to put the drill into your mouth!? That's the anxiety I get going to car dealerships. After my Titus contact greeted me, he went outside to kick the tires and take a quick test drive. The good news is I had done my homework and knew my Toyota Sienna was valued at about $8,500 in Kelly Blue Book. Mr. Titus rep came back in and gave me his laundry list of what's wrong with my van, then made me his initial offer of $4,000. I didn't do a good job of hiding my disgust, so literally within 10-seconds, he upped the offer to $5,000. I kindly rejected and excused myself. Good decision on my part as only ten days later, I sold my van to a great young couple in Olympia for my ask. Winna winna chicken dinna!

We took our car into a different shop and was told that just for the transmission alone it would…read morecost us over $13k. There are many shops that when a women calls they tend to treat them like they are inferior, not this place. Ken was beyond helpful and even provided us a place to call if we wanted a refurbished transmission as he knew we were looking into options to save money but yet still get the job done right. We had our transmission replaced with Mike's Automotive and even with a few hiccups, nothing that was their fault...just a few extra things that had to be replaced to get the car in running shape since it had been sitting for some time. The fact that I never felt inferior by their staff and they kept the communication open with us was truly amazing. We were looking for a good automotive place and this definitely will be the place we go to from here on. Thank you to the staff for making us feel like we were part of the family and process during the process of all of this.

Excellent customer service. All of the mechanics I saw as…read moreI waited in the shop were very friendly. I was way overdue for an oil change so that's what I had done today. Kodi was my mechanic and he was quick, friendly and professional. The cost was very similar, maybe less than what Toyota would have charged me and Mike's is only a 6 minute drive round trip from my home. I'll strongly recommend them to anyone.

Jerry at Jimmy's Auto helped out this single mom in a pinch!…read more After barely making it to my son's doctor appt that afternoon, the car barely chug-chugged to Jimmy's. (Yelp led me to the closest mechanics and I'm glad to have found the many positive reviews at Jimmy's because it was close!) It was a short wait and simple fix to get us back on the road (water in the ignition coil; missing a seal) and as a single mother, I AM SO GRATEFUL that Earth Angels like Jerry exist and don't take us for a ride Also, Jimmy's has a very cool and clean lobby; hip velvet sofas instead of plastic chairs. PLUS, this is the cutest bathroom sign I've ever seen! Thanks Jerry and Jimmy!

I recently dropped off my car for services and let me tell you, I was impressed. The mechanics are…read morethorough and professional, with fair prices. I dropped my car off at noon and picked it up within 2 hours! I suggest you call ahead to schedule, great guys!

These guys have earned my trust time and time again. In reality this is the only shop around that…read moredoes not BS with you and will get things done. Good value and great communication. I have continued going them despite living farther away. If you have a subaru, you NEED to check them out. If you have other makes, you still NEED to give em a try. Best around.

Absolutely the best non-dealership auto shop I've ever dealt with…read more As good as it gets customer service. Zero sketchy vibes from this owner and crew. Knowledge and workmanship appear tiptop, especially when it comes to Subaru (OEM parts only). I was referred by the owner of Quality Muffler and Brake who also does fantastic work. So glad. This is my new auto service spot. Highly recommended as of this post

I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

Larsen's have been my auto mechanics for thirty years and I can't say enough about them. They are…read morehonest, easy to deal with, reasonably priced and excellent at car maintenance. I highly recommend them to anyone looking for automotive servicing or repair. They're jusst the best.