Great experience and nice staff. They have a shuttle, and since I was traveling and had a full car they made it clear that if I ever needed anything they could get me access. Would 100% recommend. read more

I can't say enough about Josh and his crew at Bryans Automotive! We have been bringing our cars to them for a couple years now, and they are the most reliable, honest and trustworthy mechanics I've ever had working on my vehicle vehicles. Pricing is reasonable and fair. Courtesy shuttle is awesome and they are super nice people as well! Highly recommend. read more

Bryan's Auto is the best. The dealership misdiagnosed the problem with my car and I would have been out literally thousands of dollars if I had them try to fix my car. I took it to Bryan's for a second opinion and they found the actual problem and fixed it for fraction of the cost. Bryan's has a new lifelong customer. read more

Not their fault, but I had a much-loved car that I took in twice for repair -- but it was still a very old car, and with particular issues that cost more than $6,000 for each repair, I'd have had a newer car if I'd accepted that the old car was dead. Totally my fault, but after the second repair, the car had new issues so I immediately after the diagnosis I drove down the road to get a newer car. At Bryan's, they worked quickly, clean, took me to and from work, and I believe them to have been quite honest. I just loved the old car too much to accept that it was dead. My new(er) car seems to have problems now, after two or three years, and I'll be going back to Bryan's with no qualms. read more

The only problem with your theory is that the items in my car went missing directly after I got my car back from you guys.....and when we spoke about it, I wasn't ok with the outcome but what else was I to do afterwards? I reported items clearly missing directly after getting my car back, you denied your company having anything to do with it...fine. Whatever, it was more about the point of it than the actual items stolen. I'm not one to dwell on things , but I definitely stand by what happened, and I am 100% positive your employee was wearing the exact same thing that was stolen from my vehicle. It doesn't take Sherlock Holmes to solve this one. read more

Great experience so far! My spouse has taken both our cars here and they've been able to diagnose and fix the issues we were each having the same day. Prices were reasonable and at or under quote. I personally love their complementary shuttle service. It makes having only one working car so much easier and there's just so much less to coordinate. No complaints and will keep coming here! read more

This shop provides excellent customer service at a fair price! Highly recommend! We love the lobby!!!

Where does a mechanic bring his car for service? Bryan's Automotive! My husband was one of the best mechanics in town, and after he retired, and either didn't have the equipment or the energy to fix his own vehicles, we'd take them to Bryan's. We have had consistent, excellent service from them. They are honest and trustworthy; they're candid of what you need and and don't try to sell you what you don't need. They're very reasonable. They get you in quickly. You wouldn't find a more friendly,, professional group of people to work with! So, if you need good car repair or service, go to Bryan's! read more

I know cars. Bryan said I needed my head rebuilt, but my Toyota Landcruiser had only 100,00 miles on it. I agreed. Less than a year later the near-newly replaced cooling system failed and I had another mechanic tell me it was a head gasket failure. I told them to tear it apart and replace it and my goodness, Bryan put the head back on without a gasket. I had never heard of such a thing. He just used goop. Didn't want to go to Toyota and get a gasket it seems. Costly error going to Bryan. read more

Been going her for years and love this place. The staff and management is knowledgeable and takes the time to really explain things. It's hard to find a trustworthy automotive shop but these guys get two thumps up. read more

Went in for a problem with the transmission and was told it needed a new one and had to take it to the dealership as it is a special transmission, well they charged a diagnosis of $120 and when I go to the dealership it was just low on fluid so another $180 for that. Went back to Bryans to ask for money back and they flatly refused. I have been going there for 20 years, after Bryan sold it to Chris it has never been the same, not going back ever. read more

STAY AWAY! THIS PLACE IS RAN BY DISHONEST, DECEITFUL, MANIPULATIVE MECHANICS. I SAVED $900 BECAUSE I WAS SMART ENOUGH TO GET A SECOND OPINION. I had a battery replaced at Bryan's, my first experience was okay but received slow service. Months later the battery went out. I called and asked if they would look at the battery because it was still under warranty. They agreed and I had my car evaluated. The next day I received a call and was quoted $1600 to fix my vehicle. I was informed the warranty on the battery wouldn't be honored and I would have to pay $129 for the diagnosis if I decided to not to move forward with the repair. This information was not communicated beforehand, as it was supposed to be covered under the warranty. I told the mechanic I wasn't going to allow them to work on my vehicle and asked why they weren't honoring the warranty. He then offers to replace the battery at no cost, if I decide to get the vehicle repaired. At this point his dishonesty and deception was apparent, I smiled paid the ridiculous fee and had my vehicle evaluated by a respected mechanic at another shop a couple miles away. They Provided a free quote and informed me that multiple diagnoses made by Bryan's Automotive were false. The new quote received was $900 less than what Bryans Automotive was attempting to collect. read more

We have had nothing but a positive experience every time we go to Bryan's Automotive!

I needed some work done on my Jeep quickly and got referred here. They were honest, accommodating and even worked with me to get my Jeep back to me on a Friday night, as I was working late. Thank you! read more

Super knowledgeable and very friendly staff! My AC wasn't working and required parts but they got everything up and running the same day! Great prices and they even do free shuttles! Taking you home or wherever you need to go after you drop your vehicle! I trust these guys and I definitely recommend! 10/10 read more

This place and it's owner is a joke. My husband took his truck here after sustaining damage when helping a friend. We were called the next day,, after dropping the new tires and wheels off, and were told 2 of them were stolen the previous night. Bryan had the audacity to accuse my husband of stealing them and when he asked if they were going to replace them, that because he was in the Army, he felt "entitled" to things and NO they were not going to replace them. Worst customer service EVER. Does not support the military and is careless and dishonest read more

I have always had a good experience at Bryans Automotive. I feel the prolicing is fair and the staff is friendly, patent, and helpful. I recommend you give them a try. read more

Very reasonable and helpful. They explained to me exactly what was going on with my vehicle so that I could understand. Great customer service, very clean and well put together! Would definately recommend this place! read more

I've been using them for years. Always prompt competent service at a competitive rate. Very good at doing only what's necessary, no unneeded repairs to pad the bill. Clean, professional looking shop. I'd send my Grandma there! read more

Consistently great service and courteous staff every time I visit. Highly recommended!

My vehicle recently broke down and I had it towed to Bryan's Automotive as I have been happy with their past services on my other vehicles. They were able to diagnose the problem and told me which part was broken. The part they stated had been replaced three years ago and the part was still under warranty from the auto parts store I had purchased it from. I told them I would go get the replacement part under warranty and have them install it. I was told they would not accept it from me and I had to purchase their part. I asked if they could purchase the part from the same auto parts store, that way I could get a refund from the auto parts store for the warranted part. Again I was told no that I had to purchase the part from them. When asked why, I was told if they did that, they wouldn't be making money off the part. I now see they are only out for the money and not for customer service. I had the vehicle towed to another garage who happily installed the part I brought them. They are no longer a business I will support. Their true colors showed. Profit over customer service!! I have three other vehicles needing service, but will take them somewhere else. I have told family and friends about this experience. One co-worker was bringing his car there based on my earlier recommendation, but has changed his mind and is taking it elsewhere. I recommend to anyone in need of vehicle service to look elsewhere as Bryan's Automotive doesn't care about you, only profit. read more

Bryan, the owner is the most deceitful person I ever met. He tricked me into making payments, and asked for full price upfront about a month later. He also wouldn't let me retrieve items from my vehicle. I had to get a sheriff involved. I later had to get a lawyer. read more

Bryan's has always been fair and honest. We have taken our vehicles there for years and have been satisfied with the quality of work and the customer service. Business remained high quality after new owner took over. Would recommend Bryan's. read more

I've been watching as a close friend has paid dearly for entrusting her car and business to this place. With so many mechanic shops to choose from - trust and customer service become important factors when deciding where to go. After watching how they screwed up her car and now she has no choice but to pay them $1,100 more than she should just so she can get her car back - all while being treated rudely because they know she has to pay up or else - my advice is steer clear of this place! Their technical skills and integrity are questionable; but their disregard for customers is undeniable. Profit - even if it's dishonest - is valued more than you becoming or staying a loyal customer. read more

I had rear end differential work done on my Chevy Van in September of 2016 which amounted to over $600.00. The warranty on the work was 12000 miles or 1 year. From the repair date to today, July 25, I drove the van a total of 10416 miles. I had the van in to Bryan's for other reasons during the warranty period but there was no mention of the oil on the differential, a job that could been done under warranty. The van has sat unused for the last 7 months other than taking a 250 mile highway drive last weekend. Today July 25, 2018 they tel me the work from 2016 must all be redone. When I asked if I would get some consideration on the price since they did the original work I was told that it was out of warranty and I would have to pay the full repair bill. Plus, since I asked them to check out the issues with the oil leak I found (originating from the differential), they charged me $60 to tell me the items they had previously repaired had failed. read more

I called Bryan's Automotive after a friend recommended his work. I was pleasantly surprised by the cleanliness of the shop and the friendly staff. My '66 Mustang Fastback had a transmission leak that I couldn't figure out where it was coming from. After months of leaking in the garage, I decided it was time to take it to a shop. Bryan got it in right away and fixed it the same day and I picked it up that afternoon. Not only did he fix it quickly, but he didn't charge me for the service. I highly recommend Bryan's Automotive. read more

Do not go to Bryans. You're definitely running a risk if you do. You might get the great service that some of the other reviewers got or you might end up like us. We had a vehicle towed there because it wouldn't turn over. We were told it was a fuel pump and a battery. They were going to charge 200.00 to put a new battery in so we told them we would do that ourselves. We were called and told our vehicle was all fixed and ready to go. It wasnt. It would start but would't do anything other than idle without dying. We asked if was test driven and were assured it was. My guy was given a ride home and we were called the next day...informed there would be an additional 400.00 in charges...before they could tell us anymore. An additional 115.00 for a second diagnostic, 200.00 for the battery and a 100.00 rodent cleaning fee. It was quite surprising to hear we had to pay another 400.00 on top of the over 600.00 ( diagnostic and fuel pump) we paid to pick up our"fixed" vehicle and that was before they could even tell us what was wrong. We were also told our car had not in fact been test driven. I questioned them why we had not recieved a complete diagnostic with our initial fee and was basically told they only diagnos one thing at a time. Funny thing is in their explanations (read excuses) as to why our car wasn't fixed when we were told it was they mentioned things like throttle body and pulling a lean fuel code....so they clearly have an idea of what is going on but want to get as much money out of us as possible before just being upfront about the costs of fixing the vehicle. They were EXTREMELY unconcerned with the fact that they told us the car was fixed and it in fact was not...saying things like "sometimes you fix one thing and its something else" acceptable for backyard mechanics but not expected from professionals. Needless to say we are out the 600.00 plus and we have towed the car somewhere else. I will update this review with what the other shop says is actually wrong with it. read more

The people here are great! They have always been knowledge and extremely friendly. They have taken care of our cars for years without any problems! read more

My car was at the shop down the road for 2 weeks. They could not figure it out. I had it towed to Bryan's and the had it fixed the same day. Very reasonable too! Thanks you read more

Bryan's is exceptional. We've taken all our cars there for years, and have always been impressed with their honesty and the quality work they do. The icing on the cake, though, is that when our car broke down on the way home from taking our 3-year old daughter to her cancer treatments, Bryan fixed it - and didn't charge us! Not only do these guys know what they are doing, but they also really care about people. Can't say enough good about Bryan's. read more

I am surprised by Angela's comment and wonder if it isn't the other Bryan's car repair shop in town. Bryan has been awesome to me and my family for years and I trust him highly. He takes time to explain all the details to me and has given me solid sound advice on many decisions related to vehicles for my kids and always helps me find good used cars. I appreciate his connection with the North Thurston auto shop students as well! This is one fantastic business owner. read more

My husband took his truck in to get a head gasket replaced they found a cylinder head warped. Called him quoted him a price to get it fixed as well. They got the work done in a short amount of time and their prices were really reasonable. We have come here for years and will continue to get our cars worked on here. read more