Requested inspection of my vehicle. The documentation confirmed that it was a courtesy inspection. When I picked up the vehicle I was charged over $200. The only thing that was done besides the inspection was "topping off the steering fluid" I was given no explanation as to why I was charged for the inspection read more

We took our vehicle to Turner Automotive to get fixed. We were told they would contact us to let us know what was going on with it. They did not. Their communication is horrible. We had to constantly reach out to them to find out the status of the vehicle. When the vehicle was supposedly fixed we were told we could pick it up, but the vehicle was not at Turner Automotive when we arrived. They had taken it to a dealership without telling us and they had not brought it back. We went to the dealership to get the car, it was having the exact same issue as when we dropped it off. We contacted Turner Automotive, they told us to bring it back and it was probably a part that they had replaced so it would be a warranty issue. We took the car back, we were told it was several different issues, they kept changing what they thought it was. They never told us we owed anything. They had the car for quite a while and we were still having to reach out to them for updates. When the vehicle was finally done, we picked it up and were were told we owed additional money. We would not have had Turner Automotive fix it if it was not a warranty issue. The original repair was over $3,000 and it did not need to be done. It did not fix the issue at all. The second repair was over $500. The person that told us we had to pay that said there was a miscommunication and that we had to pay it. The original repair never should have been done since that was not the problem. Turner Automotive misdiagnosed the vehicle and did not make it right on our end. Their communication and customer service is horrible. read more

I am new in town and my wife was not here to get me to/from the repair shop. I called Turner. They got me in fast. Gave me ride home. Picked me up when the car was done. Charged a very fair price and everything works perfectly now. Amazing customer service. read more

Picture it..... it's zero dark thirty and you hear a ridiculously obnoxious noise emitting from undercarriage of your reliable steed. You're not mechanically inclined so, like my 40 something year old body, when it makes funny noises or the check engine light comes on, you just press on and keep driving. When out of nowhere red and blue lights appear in my rear view mirror...... do I stop? Do they know what I've been up to? I played it cool and pulled over. The deputy advised that something was dragging under my ride..... I hope it wasn't a pedestrian I didn't see while I was busy texting. Turns out, it was a sway bar or something along those lines. Anyway, the cats at Turner Automotive (once they opened) got me back on the road lickity split, no shit! I would drive from Antarctica to give them my business. They saved the day!! Thank you!! read more

The only place I will take my vehicle to! A fantastic family owned business. The technicians are friendly, thorough and walk you through repairs and services. I can't emphasize enough how amazing these guys are - they do an excellent job and are the nicest people. It's one of those businesses you feel good knowing that they will do everything in they can to help you out, and never feel like you're being treated unfairly or taken advantage of. read more

My husband was taking our cars here for oil changes, etc. He passed away 12 years ago and I have continued to have them repair my car(s). They are reliable, efficient and trustworthy...all that sits high on my list. I have recommended Turner's Automotive Services to many and will continue to do so. read more

I've used Turner Automotive for years. They must have looked after my 3 GEO Metros and 2 Priuses over the past 15-20 years. Steve will always give me advice and check out any potential new car for me. Because I book my cars in regularly, I've had years of problem free driving. If I ever have a problem, Steve fixes it in a timely manner. Going in for a service is always a treat as it gives me a chance to chat with Steve's lovely wife Sheryl. read more

Poor business man! Too soon to say if he fixed the car. The car, a 1997 BMW 328i, needed a new stering column key/ingnition (quote of 1 hour for labor). Steve ordered a VIN# part on Sept 30th. He should have ordered two parts but only ordered the one. The VIN# part came in on Oct 9th, so we had the car towed there that afternoon. At 12:30 on the 10th, Steve called to say that he needed the other part too and that the car would not be ready until the next day because BMW is in Fife, WA and the part would not arrive today. We offered to go pick up the part in order that we would still be able to have the car finished on the 10th. The parts guy at BMW told us that he told Turner Automotive to order both parts. He was shaking his head that we were in for the other part. We got back from Fife with the part and arrived at Turner at 3:00 and Steve said that the car would not be ready until the next day even though he had said on the phone at 12:30 that if we went and got it that it would. He denied saying that when we came back in with the part. We had words in the office, then got in our car to leave. As we sat there talking about what to do, Steve came out to our car and had our keys and asked us if we would like to take our car somewhere else! Who does that?? I told him "No, I don't want to tow my car to another shop and start from scratch with them." I told him that if he wanted to make things right then fix the car and fix it today. Steve's reason for not finishing the car was because he had someone else's car he was working on had been in the garage since Friday (7 days). I told him that he had ordered our part Monday of that week (11 days). I told him that our car should be higher on his priority list because, well, we were in before the car you are working on. Steve mentioned more than once that we needed an apt, he had scheduled our car for the morning, not the afternoon. He used the word appointment numerous time. I could not believe that this guy expected us to make an apt for him to finish. We went home but came back later with some friends. Steve was persuaded to finish the job....now would be good. But hey, we were willing to hang out and wait. Steve spent 25 minutes rght in front of us to finish the job (the car was never pulled into a bay). 1. Should have ordered both parts at the start. 2. Should've honored his word about completeting job if we went to get the part. 3. Suggesting we take our business somewhere else is exactly what we will be doing. You should do the same!! read more

My husband recently had the oil changed in his pickup truck. He was treated graciously and waited for the job to be completed in comfort. He likes doing business with Turner Automotive. read more

Turner Automotive is an Honest Vehicle Repair Shop with Certified Technicians! And if you think you need something fixed or done to repair your vehicle, and they find that it's not necessary, they honestly tell you either, you can wait, or even better yet, if there's nothing wrong, they send you on your way with no money spent! My wife and I have four vehicles among us and on our farm. They are well maintained by us through our use of Turner Automotive's services. We get reminders sent in the mail through post cards for each vehicle. Since we like to keep them for 10 to 20 years, we follow the scheduled maintenance requirements from the car manufacturers - we find that if we do that, that we don't have major repairs! Pay a little over time, maintain them with regular oil changes and have a great mechanic who keeps up in the latest techniques and diagnostic equipment - THAT's TURNER AUTOMOTIVE! We highly recommend them! Honest prices, Certified Service and Always with a smile. read more

Been going here about 15 years. Steve is a great guy; really honest and does quality work. Highly recommended!

These guys have worked on my cars and trucks over the last 10 years and they always do a great job. I know if I want something done, they will do it right, the first time. Have used them to do diagnostics for a low cost sometimes, too, when I it was something I can do myself. They are always friendly, stick to their quote, keep you informed of what is going on with your repair and their shop is always clean and organized. Always fast and reliable. read more

Our family has trusted Turner's handshakes & work numerous times over the years, most recently with an inspection on the pre purchase of a nice little Honda EX for our daughter..thorough & honest, his shop is trustworthy for other friends we know as well. If my brother in law can't help us with mechanical jobs, we'll go to Turner's, knowing his shop will do professional estimates & work. read more

Very disappointing! Tried Turner Auto at a friend's suggestion - Be careful getting an estimate. Never received any form of estimate in fact our estimate became an outrageous bill with no authorization. The bill was way over every other estimate and they didn't even supply the parts. Instead of trying to work through this damaging issue, when exception was taken about the lack of an estimate, they threatened to take it apart and have me tow it back home. Upon stopping in over a week after the crushing news of this bill, (I did not give them notice I was coming in) my vehicle was left unlocked, accessible to anyone who walked by! Will NEVER recommend this mechanic and will certainly warn anyone who asks me! read more

We love Turner Automotive. They always fix our vehicles with no problems. They do honest work and are trustworthy people. We will continue to use them. read more