I've been a customer at Pack N Post for over ten years, but I am cancelling my mail box (like many…read moreothers have done since the business changed hands). Today is the second time they have GIVEN MY PACKAGE TO ANOTHER BOX HOLDER! The whole reason I pay over $200 per year is so I have a secure place to receive mail and packages! Since the change of ownership, the shop is no longer open on Saturdays, and they take great liberty taking extra time off during the holidays when people have even more packages they are expecting to send and receive. Bottom line - raised prices, shorter hours, and giving packages to the wrong customers.

I love stopping in here. I am always greeted with smiles. They have cute little gifts too. I also…read morelove supporting a locally owned business.

Service is good, staff friendly. Used other local services & was most impressed with the vista…read morestaff!

I came in just to verify my identity to get a PO box. I had all my information besides the…read moreapplication that wanted me to print out before coming in. There is two ladies at the front desk. One of them was helping me out as they got down to the application and meeting the physical form. The other one handed the lady of his performance it all he has to do is fill it out and then we can go ahead and get him a PO Box the lady left the girl that was in front of me was finishing up and another gentleman sat out from the back as he stepped out in the back he took control over everything and since I didn't have an address in Reno, he told me to give him my current address in Reno so I put down one of my old addresses and then he canceled my whole application and then because I was refusing to give him my address that was valid when I look it up online, it says Reno did not require a valid address just the address residency, which I gave them in the beginning with the gentleman came up demanding to take from now I canceled my PO Box and then no longer willing to accept the disrespect and unprofessionalism

12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

Quality/Quantity - Easy in and out. Huge location with PO boxes everywhere! Good utilization of the…read morebuilding. See pictures. Plenty of parking. This location is not busy at all. Ambiance - See above. Open 5 days a week from 9am to 5:30pm. One of two USPO in Sparks. Service - Self service. Price - Depends on what you ship. But it is still very inexpensive to send physical letters. Well not as inexpensive as an email, lol. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Called at 3pm on a monday to hear a message saying they're closed and that their hours are…read moreMonday-Friday 9am to 5pm.

This location is smaller and convenient for mailing packages and letters but the customer service…read moreneeds improvement in my opinion. The employee working has helped me a few different times I have been in and I dread coming here because of the lack of care and positive experience. I gave her my fragile package and she just threw it in the bin carelessly. However inside this store it is organized and easy to mail out packages quickly.

I am a P.O. Box customer at this post office and have been for quite a few years. My most recent…read morerenewal was in September 2019, and a box 3"x5.5" was only $118 for 12 months. The price has gone up slightly over the years, but nothing too crazy. Some people may scoff at having a P.O. Box, but there are so many positive things about having one. 1) No one ever steals my mail or packages, 2) I never have to worry about changing my address if I move, and 3) It is convenient for travel. I chose this specific location for my P.O. Box because I was a student when I first got it. However, it is still very convenient even after graduating. I only visit the office a few times a year--typically to pick up an oversized package or mail Christmas cards. I know many people would rank the post office right up there with the DMV as "places I'd rather not be." I actually enjoy when I have business at the post office. Probably because all of my post office experiences at this location have been easy! The employees are always pleasant and helpful--even when I have dumb questions like "are cuter stamps available." Haha!

They don't seem helpful or friendly at all. This the 2nd time I had to use them and both staff…read moretreated me the same way. Like I was taking up their time. These days I'm looking for customer service. There are others companies that charge about the same and do it with a smile!

I didn't get my package today, even though I was home at the time FedEx claims they tried to…read moredeliver it. They claim there were "security retrictions." I don't know what they mean. I don't live in a gated community or HOA neighborhood. There was road constuction at one end of my street but not at the other side. Does this mean a FedEx driver doesn't know how to go around the block?

They added a scan kiosk for returns and the staff is very friendly. My initial complaint was the…read morelong line but since adding the scan kiosk it has been much better over the last couple of years.

We have had problems before at this location, but today it was great! The nice woman was very…read morehelpful and courteous! And we were in and out right away with her great service!! The store looks great too! Thank you

My experience has always been positive when coming here. Team is friendly and helpful. Since I…read morestill use stamps and mail I appreciate this location.

I needed a new passport because I got married seven years ago and finally got around to changing my…read morelast name. Honestly I have been dreading going in and over the past year have rescheduled my appointment over ten times. I finally forced myself to go and I'm so glad I did and I'm so glad I chose to go to the Vassar location again. Making the appointment on line is incredibly easy, they open at exactly 9am which was my appointment time, my name was called first, the woman that helped me was very to the point and matter of fact but pleasant which is exactly what you want in these types of interactions. The whole process only took 7 minutes! It was so easy and painless, I can't believe how long I procrastinated. I do highly recommend going on line and doing your research. Pre-fill out the forms (I completed to types of forms since I wasn't exactly sure which one would be needed), bring the necessary documents and copies and it will be easy. They also took one of the best pictures of me, which was very appreciated! Thank you passport service worker at Vassar!!