I shipped a letter on a Saturday for 2 day delivery and UPS handed it off to the usps (without telling me at the store). It sat around Reno tor a full day (Monday) and then went to Sacramento (Tuesday) for a full day. It finally started traveling to its final destination and was delivered on Friday (a 5 day delivery). So glad I paid for 2 day service. I stopped by the store to complain and no one ever contacted me about the issue. read more

The store was clean and orderly. The clerk was friendly and helpful. He packed up my presents and said they would go out today. The package arrived when promised. The contents were in good condition upon arrival. This is a great place for locals. read more

The staff used to be so friendly and helpful. the employee today was so unfriendly and never smiled. Hope it was just a fluke.

DO NOT think about printing here a large ARCH E format unless you are willing to pay 19$ for a simple black and white sewing pattern per PAGE! and over 20$ for colors. I sent my husband out to print it and the person charged him a total of 57$ for 3 basic pages with a few black lines on them, just like any sewing pattern. On the phone I talked to the person who did that service and told me ooh yeah that's the price for a high quality print to which I said nobody asked for high quality print and he says well as for any pdf file this size the lines get blurry so I needed to print high quality and so he then admitted it's actually the normal standerd quality and that there is no low quality printing. So this is the standard quality I said and he said yes basically. ah cool thanks for pretending at first. Google standerd price for this for this format and it says 6.5-16.5$ COLOR depending on the specific order (again I had a sewing pattern, nothing fancy here) and BW should be 2-6.5$ according to Google.. so I paid 3 times the amount for a premium print!! more than a premium of a color print. Don't go! read more

Great service, come here to print labels and ship packages, however they do charge $3.75 for printing the first page and $0.45 or something for every page after that. So printing 3 pages is $6 or something after tax. $2/page is too much in my opinion as I always print just a few pages. They let me use their packing tape for finishing touches on my shopping boxes. Usually short lines and quick customer service. Friendly and helpful staff. read more

The UPS Store - Shipping boxes and tape - Printing Services Near Me - Reno, Nevada

I have visited this location numerous times and each time, I received great customer service. The workers are courteous and efficient - when there is a line, they call all available workers to the front, and they do their best to move the line. And now, they have a u-scan machine so you can skip the line if you have your package ready to go. Recommend? Yes Return? Yes read more

The UPS Store - Front of store - Printing Services Near Me - Reno, Nevada

This is the best experience I have ever had with any kind of package mailing service. So much so that I will now exclusively be visiting this store for any and all shipping needs! Upon entering the employees were kind and asked if I needed help. I had quite a few questions regarding pricing and weight of a package and what size box I would get. I was having a difficult day and was sending some personal items. Jerome picked up on that immediately and was incredibly kind and made sure to take care of everything. The kindness I received from a perfect stranger moved me to tears. He is truly a gem of a human. read more

I do lots of Amazon shopping and, therefore, lots of Amazon Returns. This particular UPS store is quick, friendly, and professional. I would not hesitate to ship with them or rent a box. read more

Went for my appointment today to get some fingerprints and was told I did not have an appointment (except I did) Dude laughed at me and told me it's walk in for Livescan and the guy who does it was at lunch. Why offer appointments if you cannot be bothered to honor them? read more

After having awful service elsewhere, I have finally found the best UPS service in Reno NV. They get a 10 from me. Staff and the owner, Anik, was very helpful, courteous,and kind. Took time in explaining certain services they provide and get a satisfactory experience I highly recommend UPS Store on Keystone hands down. read more

came here with a friend who had to mail stuff to her ex after a breakup. jerome went above and beyond to make everything super easy on us. he genuinely made our day, all while dressed like a beautiful butterfly. best experience i've ever had while shipping something. read more

Hahaha I worked there......loved the owners! It's a lot to learn for 12.00 an hours I counted 52 things to do and learn.

I was in there to send a package. A guy named Michael was very helpful today. Also the new person that was starting to work there was already really good at her job. People like this don't know what to do. Make my day easier. Thank you read more

The UPS Store - Hidden in the back in a great store! With very nice people! - Printing Services Near Me - Reno, Nevada

Keystone UPS was great. I needed documents notarized and mailed. the service was both fast and friendly. I recommend them and I would use them again. read more

I am afraid that I must inform everyone of the difficulty that I have had at The UPS store # 949, at 561 Keystone Ave in Reno, Nevada. I shipped a package from that store, I believe in March, 2020 to Savanna, GA and It became lost. I called the store after a few weeks and they said that they would put a claim in. I have heard nothing from UPS until today when I called store # 949 and the person there told me to call Corporate at 800-877-1760 or Customer Relations at 800-742-5877. None of these worked so they told me to call 800-789-4623. I spoke to a nice woman at this number who parched me through to Store # 949. I was informed by the person at Store # 949 that since it was so late that there was no longer a tracking number. Basically I was told by the store that it was tough and there was nothing that they could do. They said that they were a franchise and had nothing to do with UPS. I am sure that I had insurance on my package that was lost. I am pretty sure that the UPS corporation has some say in how these franchise stores are run. I would like a resolution on what happened to my package and if the insurance would ever be valid. I would also like to know why this franchise treats their customers so poorly. Actually US Post Office prices are about the same as UPS now. I think The UPS Keystone store can do better. read more

I gave them a Critical fed ex package for delivery at noon one day. 24 hours later it's not even been picked up by fed ex so I called them. They said we're sorry. I said look. Please. This package is critically important. Can you make sure fed ex has it today. They said not a problem. We will personally make sure it gets into the hands of fed ex. Another 24 hours passes, nothing!! Eventually I had to drive back to them and pickup my package myself and give it to another store to actually get it mailed. PLEASE DO NOT TRUST THESE IDIOTS WITH YOUR MAIL IF ITS IMPORTANT!!! read more

I brought in sensitive, dare I say embarrassing items that needed to be returned to Amazon today. Kevin is a Total Gentleman. I had said items stuffed in a box. Amazon refused to send me return codes for my items. Kevin had to print out labels and handle each item. I Love Him. I want all Customer Service representatives to treat their customers with that Level of Care. Thanks again. read more

I guess I am joining the crowd here with high praise for this UPS store. We have used there services a couple of times - mostly for routine sending of small items and Amazon returns. The store is small, but is a full service UPS station. Staff have always been very helpful, knowledgable and courteous. One incident really nailed to for me. I had a large heirloom hope chest that I needed to send to a relative back east. We saw that this store did large item shipping so we contacted them. Boy did we get excellent service far and beyond my expectations! The store manager came to our condo and picked up the chest at no extra charge. They took it back to the store and hand crafted a custom shipping box. It was expensive, but not outrageous - in the $200 range. The chest arrived safely and undamaged within a week. They are open seven days a week and provide just about any printing, shipping, mailing, labeling and stamping service you can think of. I am one very satisfied customer. read more

Great location to send some mail, boxes, make signs, print, and pretty much anything else along those lines. The store is very clean and tidy. It is not that big and easy to find what you are looking for. The staff is friendly, polite, and professional. Easy to talk to and if you have specific questions they have been able to answer all of mine. Some were not so easy. There is not much more I can say except that I do highly recommend this UPS store location. The ownership recently changed. I haven't been able to notice any significant change from the previous owner, Paul. It is located in the corner of the shopping center next to the Sav Mart grocery store. Parking is a bit difficult when the shopping center is crowded. Watch out! You don't want to get in a parking lot accident! read more

The UPS Store - Printing Services Near Me - Reno, Nevada

The employees and management here are great. Everyone is always very helpful and ensures to make shipping/Amazon returns/notaries quick and easy. read more

I came here to drop off a package and was given a receipt that I requested. Unfortunately the package was sent to a completely different state, which now I'm $7000 in the hole of products lost. I asked if they could help me figure out where the package was and they refused, and was told to call corporate. No empathy, no cares for my loss. Such a shame that a company so big hires people on that don't care about their customers. 0 Stars is what this place gets from me. read more

Really fantastic experience. We came in at the direction of the Passport/Visa office to get a UPS return label to include when sending our passport to NY for processing. The UPS Plumbgate Plaza office said it couldn't be done (which really didn't make any sense). Kevin at this UPS #0949 immediately knew what to do and handled it like a champ. Very knowledgeable, professional staff at this site. No wonder there was a line - it moves fast and is completely worth the wait. Don't waste your time at another UPS office! read more

Dirty and dangerous. I visited today and was astounded to see all three staff willfully wearing masks wrong (hanging off an ear, a t-shirt balled up with rubber bands, nose sticking out, etc.) in the middle of a deadly pandemic. When I politely attempted to talk to them about it they were dismissive or rude. This business is putting the public at serious risk through their willful, negligent behavior. It is impossible for me to run my business without visiting a UPS center and I am utterly disgusted with these filthy practices. In addition the 'manager' was chewing out and insulting his underling the entire time - a disgusting scene in terms of filth and disease as well as repugnant displays of disrespect. read more

Made my day of chores just a little bit less stressful. I had lost my package in the system, and was on hold with corporate for hours. I decided to go into the store, and the employee there was able to fix my issues. Turned one bad day into a stress free couple of minutes. Definitely my go to shopping center. Thank you! read more

This UPS location has caused much frustration and headaches. On multiple occasions they have failed to notify me when my packages have arrived. Recently, I realized an order was received at this UPS facility several days ago, and I that I was never notified. When I inquired about the missing order, they saw fit to tell me that I had already picked up the package, which funny enough, I hadn't. Not to mention, first come first serve flies out the window when there is more than two people waiting to be serviced. I once waited for 40 minutes to get my mail, because the girl behind counter was moving with lead feet and decided to assist whoever happened to be closest to her. I won't be renewing my mailbox next month. Just go to FedEx. read more

The guy who helped me out today was so awesome. Just chill and easy-going--shot-out to that guy!

Every time I come in here I get exactly the help that I need very quickly. Even when it's busy I am never waiting very long.

My expectations may have been a little high based on most reviews - the service I got today was adequate...I guess. Amazon has a thing now where you can take returns to UPS and not have to box them up! WOOHOO! They email you a QR code that the UPS person scans, matches with the item, and it is immediately marked in transit. When I called to make sure this was really true - the woman who answered the phone was exasperated and did not confirm it. I figured I would go in; sometimes face to face is easier. Well, maybe I caught this store on an off afternoon but it was a little bit nuts in there. A guy was helping some people who did some convoluted stuff and were calling their UPS guy lazy and dropping F bombs. That left me with the woman I spoke to on the phone. She was really gruff and impatient - it was clear she did not want to deal with me. Also the phone rang and she couldn't find it and was kinda rude to the person on the phone and then put the person on hold while she helped me - which took a while. I would attribute this mostly to her inability to scan the QR codes. It might be the scan gun's fault, or she needs training, I don't know. But she could have been nice about it, or patient, or anything positive. I'm giving two stars only because she did ultimately complete the returns. But I won't be going back to this store. Good luck. read more

I had to drop off a return to Amazon. I was not sure how it worked with the return label and all so I asked the front counter gentlemen and he was very helpful with my email that I received from Amazon. He helped me find a bag that would fit the box of shoes and it was not that expensive so I was pretty happy with that. He did scan my email and printed the label out very quickly. He was very helpful and I will defiantly go back to that location when I am at work. read more

This location has a ridiculous markup on shipping costs. Per the employees there, each location can choose their own pricing and this one chooses to shoot high! The service was not friendly and from the second I walked in I was rushed and treated like a burden. I normally go to the location off of Plumb and Arlington, they're great, efficient and KIND. And the prices are actually reasonable. Save your time and money, go somewhere else. read more

This is the second time I've shipped from here but I will definitely be returning. I used to use Caughlin Pack and ship but after years of average serve and today receiving outrageously horrible service I will never use them again. Both times I've used the ups store, the employees were polite, fast and helpful . Offering variety of container and shipping choices - today Jennifer was the person that helped me. The store is clean and tidy. My package will get to its destination with guaranteed delivery days sooner than I was told by Caughlin who also offered no guarantees. Hands down, it's like a night and day difference in the way customers are treated. The UPS store is a little further from my home but to me, worth the drive read more

Always happy with service. This is my preferred location. I have bad luck when over-nighting from other locations. Good service, nice people, & clean. read more

I've had really bad experiences with this UPS in particular and the problems are still ongoing. I have lived in two separate apartment buildings in Reno and I get told that they attempted a delivery but I have never received a note from the driver. I understand that it's a really challenging time especially for package deliveries. I don't mind waiting for my package to come but it's been two years and I have yet to receive any of my packages from UPS and they get sent back to the vendor and I have to reorder. For those struggling with ordering from Amazon, if you let them know to never go through UPS, they will change your preferences- I now have mine set to USPS where I have always received every delivery. I hope that helps someone from using this UPS. read more

My father died recently and I had a dear friend send me a get well package, and when I wasn't home when they delivered it they took it to this store instead of delivering it to my apartment complex office which is the normal thing to do. Well I also dont have a car so it is difficult for me to get around anywhere, I finally got a chance to go pick it up and it had been returned to god knows where already. VERY UPSET. If you guys arent smart enough to leave a package at my my complex office it should say that you only hold stuff for a certain amount of time on the notice left on my door. read more

Excellent service from a young man who helped me to package and label an item to return. It only cost me $0.6! Again, at a later date, I used them to print a form I needed with access to their computer (public/customer use only) and got my documents printed with a fee of $0.33! This is the place to go! Printing ink costs so much and this was mere pennies and easy to use for this non-computer-savvy individual!. Great customer service as well both visits. read more

My partner and I live in New York and needed to ship numerous items to Reno in order to prepare for the big burn. We found this store listed on a blog, stating that they would be able to accommodate shipping for a reasonable rate. Accommodate is an understatement! My orders were shipped in numerous unnecessary boxes and addressed incorrectly, and upon arrival, the staff at the store (Paul, Denver, and Styker) were super receptive and made a process which gave me a headache, so easy and uncomplicated. They were warm and inviting, extremely helpful and were even excited that they could be of assistance. In return, all they ask is a donation to a foundation they support - umm absolutely! When we needed to ship items home, our packages were wrapped with care and precision and the rates were extremely reasonable. If you need a place to send/ship items in Reno for the burn, you'd be silly to go anywhere else. We very much look forward to continuing to build a relationship with this store and cant wait to see them next year!!! We love you guys!!! - Amber and Sara read more

Paid nearly $80 dollars to have a package sent. The tracking number doesn't even reflect the same country the package was sent to. No wonder the package never made it. Something isn't adding up here...will return with more detail. read more

Kevin is the man. Not sure if that's the correct spelling of his name. He has helped me out numerous times. He just made my day even better. I was having an issue, he rushed in. Took care of it. More ups Stores need more workers like him. I hope the higher ups read this. This guy rocks. Does he ever get a day off? He is a machine. Thanks K read more

They told me at this ups store that there was a problem with pickups on Saturday for next day air but they had it covered and I should leave the package with them and it would go out. Sadly it did not. I had driven 45 min each direction for this Saturday next day air package. Nothing they can do can make up for those mistake. I depended on them to be honest with me and it seems like they are not. Owner followed up with a phone call to me not taking any responsibility and said the package was picked up that day and missed next day air deadline. Do not use this business read more

Not sure what happened, have been coming here for years. They use to be very helpful. New people & not helpful at all. No suggestion on what else I could possible do to ship my pkg. wanted $29 to ship pkg back that was delivered to me for $6.99. Won't be back! read more