Anytime I've needed something printed in color, or a booklet printed, I've used this Staples. My projects have been completed in the estimated time frame. I've sent about 10 projects to them to print for me. Only once was a project done incorrectly. It was a spiral bound booklet and the spiral was added to the right side of the paper rather than the traditional left. The person working the print area was prompt to fix the mistake and I was out the door not long after. Despite the little oopsie, I will continue to come here for my printing needs. read more

A Five Star customer experience and a big thanks to Manager Tim. I came into scan a puzzle but their machine could not scan it. So Tim suggested a photo! I never thought of that, and so now I have the photo enlargements I need to create a fantastic fabric tiger Art Quilt. If he did not suggest a photo, I would have left with nothing. I am so thrilled. Thank you to Jasper & Kyle in the print center for your photo enlargement skills and customer service and the price was amazing. Thank you to Heather and Manager Tim, for your Five Star Customer Service at the checkout and Amazon return center. This is truly a full service Staples. See you all again very soon. I'm so happy! Julie A read more

Staples - Staples in Reno off McCarran. A Five Star Staples with amazing printing services and outstanding employees. Julie A - Shipping Centers Near Me - Reno, Nevada

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GREAT SERVICE! Super friendly too!! I went to make copies of our New Year's family update and Jasper was in the copy center. He quickly set me up for the rewards program with my phone number, let me see the proof and found a discount I could use! I was in and out in less than five minutes and that was great because I was on the 30 minute break from work! I will definitely come back to this copy center again and I hope I get the same kind of Jasper level service!! thanks for your help Jasper read more

This is my go-to for my all of my printing needs. The gentleman working today is always helpful and friendly. Staples has handled a lot of my important prints of my family and children. Most of the employees I've encountered at this store are very helpful. I was walked through every project, given a full breakdown on sizes, quality and prices. I was given a sample print before committing to a size. They are fairly priced for their products and services here. Given a quote when my projects would be completed and they were ready to pick up earlier than that. read more

Extremely helpful and friendly staff who are very accommodating to the best of their ability of last minute/urgent projects. They have saved me a number of times and I am very grateful! read more

Ordered Christmas cards online and they were ready in less than 2 days! Fabulous value & customer service!

I can't say enough good things about Jasper at the Staples Print Center! From the moment I walked in, he was professional, patient, and extremely knowledgeable. I came in with a last-minute print job that had complicated formatting and a tight deadline, but Jasper handled it like a pro. He not only walked me through my options but also made helpful suggestions that improved the final product way beyond what I expected. What really stood out was his attention to detail and genuine desire to make sure I left happy. He treated my project like it mattered--and that kind of care is rare these days. Whether you're printing resumes, flyers, business cards, or anything in between, Jasper is the guy you want helping you. If Staples had an Employee of the Month program, my vote would go to Jasper every time. Give that man a raise! read more

Service: 3/14/2022 Made online reservations for TSA pre check. Last week I planned and booked a small getaway.. but my neighbor mentioned I should get the TSA pre check..... Arrived early, and was lucky enough to get the hubby in first. The person helping (didn't get her name), but said after her next appointment she could do mine. Luckily for me, I had all of our paperwork in order, and was very thorough in filling the forms out. She appreciated how organized I was, (which tells me she is probably the same way)...which I appreciate..when people are organized.. We were done quickly and I am very happy for the customer service. I don't care to fly but now I will have to at least one time..! read more

Staples - Shipping Centers Near Me - Reno, Nevada

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Seriously...quit calling this place STAPLES.....just call it JASPER !!! I called and spoke to Jasper and he was very professional on the phone andn even more professional in person.. Thank you for your help, SIR ! read more

Came for a printing service and was helped by Kyle. He was amazing. Balanced all the customers coming in with a smile on his face and even provided my husband and I with a recommendation for our printed "newspaper" for our maternity shoot. He gave us the print for free since it was for the maternity shoot as a surprise in the end. Such a sweet gesture that really made our day!! Excellent service I wish everyone was like Kyle. read more

Staff was remarkably friendly and helpful especially Jasper. He was very patient while being helpful. I definitely recommend this business. read more

Amazon return. Waited while cashier rang up customer. Then another who arrived after me. Then another. Then another. I said "yoo hoo?" Tim, who is Staples' Ambassador of Goodwill told me that Staples "waits on paying customers first". Amazon pays Staples to process returns. There is a UPS in the same shopping center. They wait on customers in order. Just sayin'. read more

The manager Tim has been there since the store opened years ago as has his tech guy Stephen. They have helped educate me in order to find the right pro md it's for my needs. They know me by name ...feels more like a mom and pop shop than a big box store. They also now do TSA pre check. I have had nothing but great experiences dealing with this store! read more

I made my appointment for the TSA Pre-Check. I was there 5 minutes early and was rudely met by Andrea. She was condescending and short throughout the appointment. If I had to do it again, I'd go to the TSA Pre-Check at the airport over dealing with her again. She made a snide comment about my birth certificate and was nasty about me not doing the finger prints correctly on the scanner as one finger wasn't straight enough for the scanner to read. Literally, I'd rather stand in line at TSA at the airport than deal with Andrea again. read more

As much as I would like to give praise to this store, yet another irritation, a peccadillo if you will, coming from a staff member, for the third time, means the appeasement I was hoping for seems out of the question. As a person who talks to a dozen or more store employees, at various retail outlets in the area, per day, it seems fairly far fetched that the people here could repeatedly be the cause of my annoyance. In particular this one person, at the shipping center, seems to have an ongoing issue with doing his job without pulling some jab. While I am sure he believes he was doing an absolutely adequate job, he may not even be aware of his own passive aggressive behavior, and somewhat unwelcome gestures, which make the experience trying. Nothing more than being easy going, and helpful is appropriate. Thank you, sir! It's super easy! I am not sure why, but he repeatedly rubs me the wrong way, and continues to harbor some kind of ill will, in the form of a grudge. Really, I was trying to give the guy a pass. But geez. I am not sure he gets it. Many years later he may come to realize his own inexperience. However much he may want to get the last word in, or win some argument going on, about who was right, or the privilege, or whatever, right?......the default and widely held position is, YOU SHOW appreciation for your customer. Right? Simple ! Case closed! Call it a day lol. I have repeatedly been made aware they do not seem to appreciate the business I do with them, and they seem to be reluctant in spirit, believing it is okay to express their lack of satisfaction, and their lack of enthusiasm. You sir aught to be safe, as I am sure the stakeholders and higher ups in your company would not like to hear of your continued defiance of norms and protocol . It is really just as simple as getting a burrito, or checking out at the grocery store, or anything else you do in life. Show a little enthusiasm. It is a passing moment, a quick errand, a service, just as many things are. For my part I will do my best to avoid this particular person. Regards. read more

I will not be back! The prices are already twice anywhere else's, but today I walked in looking for four simple things. I wandered the entire store and couldn't find any of them. I looked for help. No one at all on the floor! I asked for help at the register, which had no customers in line, and the totally incompetent girl who could barely spit out a sentence said "I think it's over there between aisles C and D. She didn't offer to take me or show me or anything (taping up a box was more important). Then I asked for a second item and she waved over to retail supplies. I told her I already looked both those places. No response. So I wandered some more and finally left without purchasing anything. I told them as I left that they are losing sales because they refuse to help people find things. Guess what? The dollar store next door then had 3 of my items! Are you trying to go out of business? THE WORST. read more

We've always had friendly service here. Right now they have good discounts on school supplies like glue sticks, colored pencils, folders, and highlighters. Much easier to get school supplies here than other places. About a month ago we bought a pretty expensive office chair here and had help carrying out the box to the car. They offered insurance on it, but I declined. read more

It is a wonder to me how it is there is any delay. Each time I am in the store I am left standing at a counter. They have next to zero customers in the store, and yet somehow waiting is a thing. It also seems like they could cross train their employees. It's honestly weird that every time I am in the store, another rep has to come over. Beyond this I would just say an emphasis on doing you job , which is essentially courtesy, should be offered without any hesitation. It's really not about you, but rather you are there to help the customer. It's not for your good, but rather to the customers. You should be able to be efficient and impartial, professional, and polite, positive, and helpful. It's really simple to complete simple tasks and it should be no problem at all. You are really there to be an addition to the company. Any personal judgement needs to be checked at the door. Any of your personal problems need to be checked at the door. Mostly I would just say find out what the customer wants and do you best to fulfill it, with all alacrity. read more

Great service by Nina; assisted us with earbuds, chair and restroom. She was pleasant, helpful and efficient! Appreciate great customer service which is rare ! read more

Great service from all including the cashier, TSA precheck personnel, and print shop staff. Extra kudos to the younger tall man at the print shop. He has helped me with my returns numerous times and did an excellent job with printing my presentation materials for work. Everyone there is always helpful and friendly. The store is always stocked with all the supplies you need for your office or classroom. read more

What a creepy place. The staff member I approached at the printer counter did not know how to run the ipostal service. So, she has to make me wait, while she attempts to get her co-worker to come over. Geeeezz wonderful. Anyways, the guy comes over and he is arrogant and snotty. Does not apologize for making me wait. Just acts like he is put upon. Ultimately was condescending and the personal judgement was a put down. It was off putting. I would have just smacked that guy in the face, although, I hear this is frowned upon. So, I am writing here. I award you no points, for the poorest customer relations . read more

I had to return a package, and a friend said "go to Staples ":they will do it for you...well on Thursday I decided to go...I didn't know what to do nor how to do it...but I went inside and they took me to see Jasper...oh my gosh...he knew exactly what needed to be done...I never felt so pleased and at ease..he printed the label from my iPad...wrapped the item and sent it on it's way.... I was so happy to have someone with so much experience, confidenc, and knowledge...Jasper was also so nice and pleasant to talk with...I would recommend all my friends there....Thank you Jasper for helping me out with that package....I would've never got it mailed out without his help...keep up the good work Jasper.....Miss Vickie... read more

It's OK. Just like every other big box-store mega office supply store everywhere, it usually has what you need and then some. This one is fairly convenient and has easy access and exit with ample parking just off McCarran in Northwest Reno. Staff were friendly and offered assistance (we didn't need any) and we were in and out fairly quickly. Sometimes finding things that you need can be a challenge. The middle aisles are not as prominently marked as the large side displays. This store was clean and bright and overall, well laid out. Yep A-OK for me. read more

Very poor customer service. Was met with an argument when I asked to print something with them because I showed up 30 minutes before closing. It was the soonest I could be there. I was told the printers were turned off and they would take a long time to restart. Mind you it was 30 minutes before closing. People should still be doing their job up until closing. I know I have to. read more

My husband and I made a TSA Pre Check appointment a week in advance. When we arrived, the employee responsible for Pre Check appointments had a different appointment time for myself, and no record of an appointment for my husband. Because we arrived early she did my Pre Check- and complained the whole time that I had too much paperwork for her to handle- and then refused my husbands appointment even though we had email confirmations. The employee told my husband to wait until another appointment didn't show up and she's try to squeeze him in. This was unacceptable in my opinion, and they made this process a lot more difficult for themselves. If this were a government employee I would expect so much more, but in fact they are a staples employee who did not honor TSA scheduled appointment times and TSA Pre Check guidelines. read more

This store is terrible about enforcing the mask mandates. Prior to the recent mandate it was not unusual to find many customers and children not following the mask rules. Today, Saturday early morning, yet again, another customer not following mask protocol. Three employees present and watching customer. Not one single employee ask the customer to wear a mask. I will never shop here again! Rules are rules. read more

Document Shredding. They are listed as a partner of Iron Mountain (an affiliate relationship as Iron Mountain does not have a location here). Though they area quite good at standard offices supplies and their staff is always friendly and professional, they are way out of the market for shredding (.79/lb) vs. 5 full banker's boxes for $20 (roughly .07/lb) at full service shred facilities. read more

I hope this gets the attention of not only the local management but the upper management as well. We have been patronizing this Staples location (Northwest Reno) for several years now. The manager, Tim, has always been helpful and very customer service oriented. Another management member, Heather, also goes above and beyond to assist. My (our) number one management member and technical support guru is Aasim. His name is pronounced "Awesome" and he truly is just that. He always acknowledges me (us); helps me with my "Senior Moments" and recently assisted (jumped through hoops) with a problem we had with the purchase of a office chair. Too often, the bad reports are noted and the good reports go without recognition. Please know this is a sincere review with only good reports! Thank you to the Northwest Reno Staples Team. Cheers! read more

Tim is the manager at the Reno West McCarran Blvd Store and he is so friendly and helpful and went beyond to help me. I had purchased 2 boxes of 24lb paper for a new Epson color printer 90 days ago using my rewards for the full price. It would be my 1st color printer and I purchased it at a different retailer not staples. Needless to say the Epson printer did not perform well and I tried a Cannon color printer and it didn't do well either for the research project I was working on. So I returned the printers to the other retailer and decided to keep using the HP black and white laser printer I had purchased several years ago at Staples that works great. I went to staples to return the 2 boxes of 24lb paper to exchange for 2 HP toners for my black and white printer. It would be an even exchange, ironically the same prices. The clerk did a return, but it wouldn't give me back my rewards to use for the 2 HP toners. That was when Tim the manager stepped in. He and his inventory clerk worked 1 hour trying to go through hoops around their system to make the exchange. The store recently got a new system this year that does not do exchanges only returns then purchases to make inventory easier. Because the clerk had already done the return it wouldn't let Tim do another return to get a gift card to turn around and use for the toner. My rewards had expired so that is why it didn't give them back to me to use for the toners. Eventually Tim and his inventory clerk got it work. He was fantastic, patient and applogetic it took so long and he worked so hard to make the exchange for me. Techniquely I guess he didn't have to make it work since the rewards had expired. Thank you so much Tim for having such great customer service and finding a way to do the exchange. I will always recommend the Reno Staples on West McCarran Blvd. Great job!!! read more

I had a printer issue so went to Staples to get some things printed. The gal working the counter by herself was a multi-tasker extraordinaire! She was super friendly, the job was printed quickly despite her helping 3 other people at the same time as me, and it was cheap. I may just come back instead of messing around with ink cartridges at home. read more

Amazon isn't always the best Had to buy a printer for a friend and they needed it ASAP. Got it cheaper on line at Staples than Amazon and it was delivered the next morning. That was the good news. Bad news was I could not get it working and had to send it back. The RMA I got on line at Staples did not look right to me so I took it right to the store close to me. Talked to Stephen at Tech Support who called them and asked them to send him the correct packing slip. This took about 10 minutes so i had the chance to walk around the store. Well they had lots of back to school specials that of course, i needed. While still shopping and standing near the check out Stephen called over and told me he had printed to the mailing label for me and put it on the box. Then the Store Manager, Tim, came over and took the pack and processed it. I was amazed at such great customer service. Tim said he was sorry the printer did not work and told me to come in anytime and they would help me. WOW a big THANK YOU to both Stephen in Tech Support and to Tim the manager. Great job. I promise to see you soon. read more

I enjoyed my latest trip here to Staples to get some office supplies for my kiddo and I was also looking at some of the computers that they have available for kids because she needed a new note pad and a couple options but I think I'm going to go online and see what I can find there for the note pads but as far as school supplies she got back it was exactly everything she wanted. Staples really came through with all the school supplies that she was looking for and now she's really excited to get the school year started and I am really glad to have such an excited young girl hopefully it lasts throughout the school year. The workers here were nice and helpful and as I walk throughout the store finding school supplies they were asking us questions about what we could help with so I would definitely come back to the store again. read more

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Thank you Staples and specifically STEPHEN (I think was his name) who helped me figure out how to use the lock I bought there. I felt stupid not being able to get it to work, but happy to receive such kind customer service by him and everyone else there. Thank you again! read more

Worst customer service, communication and nothing in store. Manager is not capable of much help at all... Staples is a last resort place to shop! read more

I bought an office chair and a file cabinet at this store. When it was delivered, the delivery person rang once, left the items on the front porch and took off. When I brought them in, I found the file cabinet delivery box was really damaged but I opened it anyway. Both pullouts were were sprung; wobbled back and forth when pulled. The chair, I didn't bother to open as it was pretty much destroyed. Staples were punched in holding one side up and in. Both top and bottom of the carton were opened. The sides were crushed in. and the top of the chair was poking through the bottom of the carton. Really bad! The store people themselves were helpful, professional and polite. The delivery part is another matter. Phooey! read more

My husband worked with the general manager Tim this evening when he bought a printer. Tim told my husband that if we didn't buy the warranty that he would be screwed and Staples wouldn't help him. My husband continued to decline but he just kept pushing him to spend more money. It made him feel really uncomfortable. I hope Tim learns from this and doesn't push people to uncomfortable levels in the future. read more

I live right next to this staples and my fiances recommended i "run" in real quick to get a image scanned. Well the first attempt THEIR disc burner was not working. and they "can not" email it to me. she then suggested i buy a new jump drive just for this transaction. UM no. So that was a big waste of time. The second time i attempted to get my imaged scanned and added to my jump drive the lady told me to shop around and that it would take 10-15 minutes. THERE WAS NO ONE IN THE STORE. Why 10-15 minutes? My dog was in the car and i could not wait. I have no problem waiting 3-5 minutes. Now i know its best if i drive the 2 miles away from my house and go to KINKOS. It take 30 seconds to scan an image. 30 seconds. Customer service....horrible. read more

This store is fine. Its an office supply store stocked with office supplies. I needed a financial calculator and they had a number of different options, all in stock. Also found some great prices on notebooks (for back to school they were 99 cents!) and various other supplies. Its smaller than other Staples I've been in, but it has everything you need. I honestly didn't find the prices to be that high. More than Walmart, to be sure, but it seemed like things here were better quality than Walmart. read more

Staples is another big box office supply chain. I usually go to Office Depot but I needed a few supplies including folders and I wasn't near an Office Depot. I wandered for fifteen minutes finding everything I needed except for paper folders with pockets. I hate asking for directions, but I stopped in the front to ask a manager-ish looking woman with a headset by the registers for assistance. She called for help on the PA system and I waited patiently for over five minutes as she rang up purchases. Out of the blue she barked at me to "leave the area and go back to the folder section," as though my mere presence afflicted her with an unspeakable horror. I in turn asked if anyone would be there. Twice. And she refused to answer me as she gaily chatted with a customer. Pulling a Larry David, I threw down my existing purchases and exited the premises. By the way, I made the same purchases at a mom and pop store this afternoon, including folders... And vowed to never return to this Staples. read more

Absolutely terrinle service at this store! Trolleys blocking the aisles and clerks that can't spell and don't listem5 stars...-5 stars!