Dry helpful staff that has been great everyone I have gone in or used them I do not have many needs for shipping come up , but if I did this would be my go to for sure. read more

I wanted to like this place, but the negatives are: Terrible hours--M-F close at 5 and no weekend hours Most of my shipping and postage work needs to happen after I work or on weekends. So this is a big issue. Expensive and does not understand how shipping works and often quotes very high prices to ship something that is twice the rate of the post office. They have quoted me outrageous fees to mail basic stuff. They have zero concept of competitive shipping. I once mailed a certified letter there, and the letter came back to my address as the store lady mixed up the TO and FROM addresses. read more

I've gone to this place a number of times to ship some things and to get passport photos taken. I like it because the people are friendly, and if you don't want to pack up the box yourself, you can pay them to do it for you and mail it for you. But one of the main reasons I go there is to give them packing materials that I don't want to put in the landfill. They will take your Styrofoam peanuts and clean Styrofoam and clean boxes because they can use that stuff, and I find that to be very helpful. read more

Refused to credit our money back when the recent snowstorm closed I-80 and the movers couldn't get to our home in Truckee. Female employee was very combative and basically threatened us to try to sue them. We wanted to work with a "local" company. Our mistake, I guess. read more

I've always had bad luck with shipping at USPS. So, when I found this place, I was happy to find a locally owned place. The service is always amazing. They are so helpful when I come in with an item and have no idea what to put the item in. And they always have a dish of candy! With Kit Kat's. So of course I'm in love with this place! I will never ship anywhere else. read more

My experiences at Caughlin Pack-n-Ship have always been consistently great! The newest owner, Mike, is always willing to help and/or offer solutions to anything I need to mail. And, Anna is amazing! She is patient will all requests and knows what you can and can't do as far as anything you need to mail, pack, or ship. With limited help these days it is so nice to go here and see consistent familiar employees who are always welcoming. I feel their prices are very fair and worth it considering it's very conveniently located so close to my home. Kudos to Mike and his staff for running a very honest and good small business! read more

My experience with Caughlin Pack-N-Ship was maybe a minute total. 30 seconds when I spoke to someone named Mike on the phone to ask if they take USPS drop offs. And another 30 seconds to walk my package in the store. They have a drop off bucket for boxes with pre paid USPS shipping labels. It was so convenient to have a place to drop off USPS packages so close since the nearest USPS store isn't really close. I dropped off my package around 2 and it was picked up same day. Giving 4 stars instead of 5 because my interaction wasn't long enough to rate customer service. read more

I highly recommend the absolute convenience of Caughlin Pack-N-Ship. I had to overnight my sister's prescription eye glasses she left. It was right before 5:00 pm closing time and my packet was hand carried & rushed to the waiting Fed Ex truck. Thank you again! Such incredible customer service! read more

Caughlin Pack-N-Ship - Walked my packet to the FedEx truck and waited for driver at the end of the day! - Shipping Centers Near Me - Reno, Nevada

DO NOT SHIP ANYTHING HERE!! I walked in with a pre wrapped packaged for shipment to the UK. It was already packed, address written and ready to go. I waited a few minutes while the employees worked on a package for another customer. One employee was training the other. When I was helped the info was entered into the computer after she weighed and measured the package. Then the bomb dropped... She told me the cheapest rate she could offer me through USPS was $62!! $60???? I ship packages frequently to a friend in the UK so I knew this was outrageous. I grabbed the package and drove straight to the Post Office. How much did I pay you ask... $34!! That included shipping and first class mail! There was no rush to get it there and low and behold, it has now arrived perfectly for half the price. I understand the idea of requiring a fee for the effort / convenience. Double the cost however is outrageous. I will never step foot in this store again and you shouldn't also! Save yourself the hassle and a TON of money! read more

Caughlin Pack-N-Ship - What I paid at the post office - half of what I was quoted here! - Shipping Centers Near Me - Reno, Nevada

this place is a wonderful place to help ship to your loved ones! i'll definitely be using this place all the time! Thanks to anna and mike!

I continue to get excellent service from Caughlin Pack-N-Ship. They save me time, and they are very trustworthy. Plus very easy parking!

I asked my neighbor to Fed Ex 2 day this envelope to Maui, HI. When I got a photo of the bill she received and it was $141, I called Fed Ex and they told me this company overcharged me by approx $80.00. Fed Ex attempted to talk to them with me on the phone. They would not answer the phone. However, I left a message with Fed Ex on the phone. I would recommend you NEVER utilize this company. They did after phone calls reluctantly credit my neighbors credit card the $80, but their greed should never have gotten to this point. 2 day USPS would have been $24 and Maui Fed Ex said it should have cost $38 going thru Fed Ex. So at $61, this company would have made in excess of $20 to stick in an envelope. BE WARE. Totally unethical people. DO NOT Use read more

Caughlin Pack-N-Ship - Shipping Centers Near Me - Reno, Nevada

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It's been a few months since my post and it appears a lot has changed. Hopefully for the good. First off, the office manager of the location has since been FIRED. A few other staff have been let go as well. Second, the actual owner of the business reached out to me and apologized for the way her staff has been treating their customers/clients. I've had a mail box at this location for years!! To clarify the recent note that Marco alluded to, these were not one time incidents. I just pointed out one, which was the most recent one that caused me to end my ties with this establishment. Customer Service is reason why I stay with a company, if your having a bad day, you should not come to work. In addition, I learned the response to my original post was NOT from the owner, but one from the office manager. My box was never passed due. The response is inaccurate. I paid for my box annually which was due to re-up in April. Not sure where 2 months passed due came from. Keep in mind the reason I was speaking to any of their staff in April was because I was going to extend another year. The whole interaction of trying to re-up between the staff and the office manager made me end my ties with this establishment. I think it's only fair to post an update as the staff here has changed. It says a lot to me when the actual owner reaches out to you and wants to have a discussion about what went wrong. I was not the only one who was treated unprofessionally by her previous staff. I think since the staff has over turned, you should give this place another try and post your review!! I can respect the owner for recognizing the issues and addressing them. read more

I don't write a review on just anyone, but I felt compelled to write one for this place. I've stopped in here a few times as it's close to home for various things from shipping packages to needing things notarized and one thing stands out: Good customer service. Ricky knows how to provide great customer service by making sure that the customers feel confident that their pacages are well taken care of, packed correctly, and get to the right place. read more

What's wrong with all these people rating this GREAT BUSINESS I've also been coming there daily for years and went through 4 different owners in that time frame. The current owners are the BEST so far! They are beyond friendly and are VERY PROFESSIONAL. I do all kinds of shipping there & also have my mail box there . I' ve never had a bad experience . Like any business out there I'm sure there's an occasional problem but what I've experienced is nothing short of 5 STAR!!! KAREN read more

This has been our go-to shipping location for years! We buy all of our shipping boxes here and can attest to the great job they do packaging and shipping regular as well as over-sized packages. They are always so friendly and they have gone above and beyond with helping us for a recent shipping issue. We will continue to recommend Caughlin Pack-N-Ship to all of our family and friends and will forever be customers here! read more

Is that so? It sounds like you're just trying to cover your a** because you know it's true. I don't like being accused of this especially since my SO went elsewhere now for his services. Maybe you need to work on customer service instead of saying that the ones that are unsatisfied are basically lying. read more

Worst service ever! I have been shipping from this place for about 3 years. Usually the service is average, not great and not terrible but today's experience was so horrible I will never return. I wanted to ship a care package to a relative in a healthcare facility. Due to his health issues, I wanted it to arrive asap. I arrived at caughlin pack and ship approximately 5:05 pm Monday evening. The lady first tried putting it in a flimsy envelope that could barely close, I asked for different packaging and she put the items loose in a box and didn't offer packing peanuts or anything to keep them from rattling around. Ok, I thought... it's not breakable so I didn't say anything. Then she rang up my credit card without offering shipping options or looking up my customer info. When I asked when it would be delivered she said probably Friday but maybe later, no guarantee! I told her I had wanted to have it delivered sooner, and she said "well I assumed this is what you wanted, and I did you a FAVOR by putting it in a box". I said "you assumed, you never asked me what I wanted or offered any options, I would like to have it shipped a faster method". (I was also thinking that I'm the repeat, paying customer favoring them with my business, not the other way around). Anyway, she ripped open the box and asked me to leave, I had to ask her to refund my card because she didn't offer to do so. I went to the UPS store on Keystone. Was served promptly with a smile, offered a variety of options and they packed the items with care. My package will arrive no later than 10:00 am Wednesday. I will be using UPS store again and never will return to the Caughlin pack and ship read more

For ANY shipping project, these guys ARE THE BEST. Courteous, fast as lightning and VERY knowledgeable. I've shipped glass framed prints that these folks have packaged and dealt with, advised on proper insurance and each and every time my product has arrived in PERFECT condition and on time. I won't go anywhere else for shipping services! read more

All of the staff at Caughlin Pack N Ship are very courteous and professional. I have always received my mail and packages in a timely manner. I left the mail box location on Lakeside & Moanna due to the owner selling, and not knowing what was happening with the location. I am so glad that I chose Caughlin Pack N Ship as my new location to receive my mail and do business. Thank you Ken, Kellie, Barbie. read more

Honestly I don't understand Yelp's practice of filtering reviews, more times than not they filter the good ones!! I highly suggest everyone to take a look at the filtered one, as well, before making any decision. Anyway, I have been using this facility a few times, both for personal and business shipping. For Christmas we dropped 14 gift baskets (in 3 batches) and, in the busiest of the season, they perfectly packed every basket and shipped; every one of them arrived at destination on time and intact. Yes, you do pay more than the post office or ups-fedex stores but you get a different type of service and I don't mind paying more, if this means keeping my money locally! Bad days happen to everyone, I never cut off a business after one single incident, and always reach out to business owners or managers to clarify before leaving a review online: it's called ethics! read more

Terrible. Do not even step foot in here unless you want to wait in line while three employees look right at you. Owner who just started working there told me to "drop the attitude" despite her opening "on accident" my outgoing mail. I would not recommend renting a mailbox here nor would I recommend trying to send out mail. My mail was opened for no reason. I also do not think they give you all of the packages. read more

Awesome customer service. Arrived here to ship 6 bottles of wine and left with a protective wine box to ship with airline as it was cheaper. The 2 workers were great to work with and understanding of our situation. I would used this place again. read more

The employees are so friendly and are very helpful every time I come in. I have nothing but good things to say about them and it's very sad that people are cyberbullying this business for personal reasons instead of professional. I will continue to come here for every shipping need. read more

I've been going here when it had two previous owners...so since I moved here in 2000. The latest owners are very friendly...staff is too...and its got good vibes. Never had an issue with ANY package or mail here, ever. Ill be going here as long as they're around! read more

So, it has become apparent from other posts, owner's wife or employee, has a habit of telling customers to "Get Out"! Something so simple and such a minute request.... Today, my wife and I came into this establishment for passport document copying. I didn't want to just start using their copier right away. So, I waited for the woman behind the counter to acknowledge my presence. When she asked if I needed help, I said, yes I do. She said I will be with you in a moment. No problem. She was nice enough to assist me after she was done with her present customer. I will give her that. I had my driver's license on the copier ready and asked if I could have one sheet with the front and back of my license on the same sheet. She preceded to make a copy of the front and a copy of the back and told me I had to cut out the copy of the back of the driver's license and paste it to the sheet of the front of the license and make a copy of the copy. Really? You can't just reload the copied sheet back into the hopper, I said? No, it doesn't work that way, she said. If you want something different, you will have to go somewhere else. Disappointed, I started packing up my belongings, not saying a word. Then from behind my back, she said, "Sir, you need to leave my store now, we don't need your kind of attitude here. Really? I told her, I didn't say a word. You are huffing and sighing, now leave! If the owner reads this, I had planned on buying much more shipping supplies and stamps in addition to the copies. But, that got ruined over $.32 worth of copy paper. Was it because you HAD to sell me three sheets of paper instead of one? Additionally, I was planning on paying for the two sheets of paper. But, when she told me to leave, I guess that was that. I will be mailing you the $.32 plus tax in the form of a check for your paper supplies. But, I will never step foot into your store again. I am a fellow business owner and would never dream of treating my customers in such a rude and unprofessional manner. Yes, everyone has a bad day or gets "hangry". I get it. I will grace this lady out of today. None of us deserves grace. But, God loved us so much that he sent his only Son, Jesus Christ, to die for us. So, that we may have grace. read more

Kudos to the new owners! After years of neglect & questionable business practices this is now a clean, friendly environment!! Keep up the good work! read more

I have to say that I was a little hesitant after reading the reviews, but I took my 5 bottles of wine country purchases to be packed for checking at the airport. It took her about 15 minutes, and she came out with a fairly large box. We checked it at the airport without problem, and grabbed it off the baggage claim carrousel when we got to Nashville, TN. When we opened the package, we laughed. My husband said that the wine would have been unharmed, even if the plane crashed! Each bottle was wrapped in bubble wrap, and the box was cushioned with peanuts, bottom and top. And, it only costs us $16. Great job, Caughlin Pack-N-Ship! We could not be happier with your service! Do not hesitate to use these folks. read more

I can't give them any rating because they do not treat their customers very well at all. They are too expensive and when I had an issue with a claim I found out the employee lied to me about insurance. She told me I had insurance and it turns out I did not. She was rude and when I pointed out her incompetence, she told me to get out and never come back. The owner was sitting there and allowed her to do this. They will not get my business!! read more

Caughlin Pack-N-Ship is a safe and convenient way to receive and ship my packages. The staff is courteous and helpful as each transaction needs special attention. I really appreciate the new remodeling of their location as it's nice to see that they care about all facets of their customer interactions. Thank you! Keep up the good work. read more

Every time I go to this spot I am up sold to a much higher rate to ensure delivery. Not happy about the tactics.

As one reaches the last decades of life, it's a blessing to make dreams come true. Ron and Maryann had a vision of running a local hometown mail store and they do it with heart and passion. Despite problems with past employees, they try and try again to please their customers. I have experienced friendly and timely service. I lost my box key and Ron replaced it with a patient chuckle. One stressful evening, I had to mail items before leaving town...they were just pulling out to go home. They re- parked their car and packaged the items with a smile! They are very good listeners; try to share your gripes before blasting them. Life's too short. read more