12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

Had to stop in here real quick for some stamps at 4:30pm on a Tuesday afternoon (this place closes…read moreat 5). It took me a while to find where it is, but I like that it's kind of hidden and not crowded, quick service (I kind of hope it stays that way). If you park in the parking lot at the front of the mall (next to CVS), walk in through the mall all the way to the back and then turn RIGHT, it's near the bathrooms. It's super small but since it's hidden not that many people come here. There's no signage in the front, only some small signage in the back end hallway. Got 5 stamps for $2.50, good quick service.

I don't know what's going on with the USPS but the delivery service has become awful!! I'm a seller…read moreon Poshmark and my sales deliveries have been taking up to 2 weeks for a three day usual trip. For example I sent my BFF a package on 12/ 19 and was hoping it would make it by Christmas but NO it went all the way from Reno to Indiana!! to San Jose, CA! She just received it yesterday.... I literally couldn't believe it ! Things have been bad for months but for it to go to the Midwest, seriously. Something is very wrong since this has been just awful for 6 months now, my customers in Poshmark have been very understanding knowing I have shipped it the next day after they purchased. I would like an answer to this problem. But of course I won't from a government entity

I always have friendly service. Sine this is the main post office which houses the local…read moredistribution of mail it is a multi-purpose facility. I know others complain about service and timelines but these folks in my opinion are the hero's that put in the effort. I often mail from here, has the latest collection times in the area and has a very active passport section.

I needed a new passport because I got married seven years ago and finally got around to changing my…read morelast name. Honestly I have been dreading going in and over the past year have rescheduled my appointment over ten times. I finally forced myself to go and I'm so glad I did and I'm so glad I chose to go to the Vassar location again. Making the appointment on line is incredibly easy, they open at exactly 9am which was my appointment time, my name was called first, the woman that helped me was very to the point and matter of fact but pleasant which is exactly what you want in these types of interactions. The whole process only took 7 minutes! It was so easy and painless, I can't believe how long I procrastinated. I do highly recommend going on line and doing your research. Pre-fill out the forms (I completed to types of forms since I wasn't exactly sure which one would be needed), bring the necessary documents and copies and it will be easy. They also took one of the best pictures of me, which was very appreciated! Thank you passport service worker at Vassar!!

The Post Office lobby was clean and orderly. The staff are friendly and helpful. Especially, Regi,…read morehe always has a smile on his face. He's also a hard worker. He's an asset to the USPS organization.

Regi is the best example what the post office used to be. Friendly, knowledgeable, and remembers…read morehis clients. He always knows what is going on in this post office, if he doesn't know immediately he knows how to find the answers. Kristen is also the best when it comes to a route driver. Between these 2 I can see why this post office has better reviews than most.

One of the workers there, Jenny, was VERY rude to me. I had a horrible time…read more I don't have a printer at home and she refused to print my label. I asked that what people without printer do, it was a very honest question and she said " I don't know. That's not my problem". She was very unhelpful and rude.

Not polite Very rude try asking for help didn't bothered to come help me walk away when I didn't…read morehave a number/tracking number overall employees are really rude and Don't help at all

Nooooo! It is a funny this having a local "Main Post Office." I was born in Los Angeles, grew up…read morewith post office only mail service in Incline Village (no local mail routes), and went to college and high school in San Diego. So, I have seen having to rely on a post office for ALL mail services, long lines on the last tax night, supersized mail hubs, and everything in between. Mail and many postal services have taken a passenger/back seat to e-mail, on-line bill pay & billing, and services like FedEx and UPS with their own local stores. The USPS it is still an important part of getting mail, ballots, bills, magazines, ads, benefits and packages. Trusted locals for sorting and post marking is still needed for aging Americans along with the sense security that it provides. Locally the USPS carriers are very competent at home delivery. The post offices are clean, productive and mostly friendly. Quite a bit of the speed, local knowledge, and professionalism goes away if "Operations" are moved to Sacramento or beyond. There is a reason our Amtrac office is not even a though on most peoples mind in Reno. We are the forgotten train stop between actual Train Stations between Sacramento and Denver. Not to mention that there are 100's of great paying local jobs that disappear when they "streamline" operations. I understand the business model needs to change to keep the service alive but maybe we could cut back in areas of the country that haven't doubled in population every 10 years.

**One of the most unresponsive and indifferent USPS locations I've ever dealt with.**…read more This Reno USPS branch has shown a blatant disregard for its customers and basic responsibilities. Despite having a mail hold in place, they continued to deliver mail while we were out of town, leaving our mailbox overflowing and creating a significant security risk. We even left clear signs inside our mailbox about the mail hold, but they ignored them and crammed mail right past the notice. Adding to the frustration, our Change of Address (COA) has been handled just as poorly. We've used USPS forwarding services in the past without issue, but this location has turned a simple process into an expensive, exhausting ordeal. The staff is unhelpful and, frankly, irreverent. Communication is nonexistent, and any effort to resolve issues is met with complete apathy. Customer service and professionalism are clearly not priorities here. If you value your time, money, and sanity, avoid this location at all costs. Don't get me wrong, all USPS locations are pretty bad but their incompetence and blatant disregard for basic mail-handling standards at this location are really next level. I'll admit: I don't often find myself aligning with the Trump administration, but if there's one area of overlap, it's the tiny sliver of my views that says privatizing USPS might not be such a bad idea. If you've had a terrible experience with this location, I highly recommend submitting a formal complaint to the USPS Office of Inspector General. You can do so at the following link: https://hotlineform.uspsoig.gov/en-US/Hotline/?stepid=cb212db7-5dd2-ee11-9079-001dd80bee4b

I had to go into the post office to mail something and surprisingly there was only one person in…read moreline. The gal that helped me was super attentive on my shipping and very helpful.

Typical government agency. Nobody answers the phone. Simple question about an unknown package…read moresupposedly being held there. I was hoping to save a trip, but no.

This is a great place to accept all your mail and packages. They handle mailing packages by the…read moreleast available cost for their CUSTOMERS. Appointments are necessary for shipping. Great personalized customer service.

Incredibly rude and useless. Was told to "go to the post office downtown" when all I was trying to…read moredo was buy some stamps.

Not too long, 16 minutes. They had four windows operating. John helped me very courteously and…read morequickly. Only complaint is with a priority box delivery time 5 days counting today used to be 2-3. Cost $21! But want my cousin to enjoy her Christmas slippers so hey, it's just $$ right!? Merry Christmas!!

When I got there, there was already a guy yelling at the employees. I didn't understand and it was…read morenone of my business anyway. The woman behind the counter was very polite and patient with him. I appreciated her self control. I needed to send out two packages that didn't quite fit into the offered boxes. The woman helping me found a box that was ok to mail and bubble wrap so nothing would break. Can't do much about the cost of sending mail.