12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

Hidden Gem Alert. This quaint post office is behind Shoppers Square the access is off of Casazza…read moreStreet. It got remodeled and repositioned when the whole center did for the Reno Public Market. It is never too busy, always clean and friendly.

I don't know what's going on with the USPS but the delivery service has become awful!! I'm a seller…read moreon Poshmark and my sales deliveries have been taking up to 2 weeks for a three day usual trip. For example I sent my BFF a package on 12/ 19 and was hoping it would make it by Christmas but NO it went all the way from Reno to Indiana!! to San Jose, CA! She just received it yesterday.... I literally couldn't believe it ! Things have been bad for months but for it to go to the Midwest, seriously. Something is very wrong since this has been just awful for 6 months now, my customers in Poshmark have been very understanding knowing I have shipped it the next day after they purchased. I would like an answer to this problem. But of course I won't from a government entity

My experience has always been positive when coming here. Team is friendly and helpful. Since I…read morestill use stamps and mail I appreciate this location.

This post office is my least favorite. It's the most busy because it's central. They don't have…read moreenough staff helping ever. Two people and 13 people in line. Take makes for a 25 min wait just to mail a letter. It's mind blowing. every time I am here it is the same. I just wasted my lunch break and got back from it late because of it. No thank you. When I finally got to the front there were 20 people in line.

We came to the Post Office to pick up our mail. The passed several weeks there has been this car,…read morepictured in this review, parked in the Handicapped parking space. There is no handi capped placard or handicapped license plate. I went in to the Post Office and spoke to a supervisor. I told her about this, she said it's the manager's vehicle. I told her that he should not take up a handicapped space, especially when is only 2 of them.

Regi is the best example what the post office used to be. Friendly, knowledgeable, and remembers…read morehis clients. He always knows what is going on in this post office, if he doesn't know immediately he knows how to find the answers. Kristen is also the best when it comes to a route driver. Between these 2 I can see why this post office has better reviews than most.

One of the workers there, Jenny, was VERY rude to me. I had a horrible time…read more I don't have a printer at home and she refused to print my label. I asked that what people without printer do, it was a very honest question and she said " I don't know. That's not my problem". She was very unhelpful and rude.

Not polite Very rude try asking for help didn't bothered to come help me walk away when I didn't…read morehave a number/tracking number overall employees are really rude and Don't help at all

Nooooo! It is a funny this having a local "Main Post Office." I was born in Los Angeles, grew up…read morewith post office only mail service in Incline Village (no local mail routes), and went to college and high school in San Diego. So, I have seen having to rely on a post office for ALL mail services, long lines on the last tax night, supersized mail hubs, and everything in between. Mail and many postal services have taken a passenger/back seat to e-mail, on-line bill pay & billing, and services like FedEx and UPS with their own local stores. The USPS it is still an important part of getting mail, ballots, bills, magazines, ads, benefits and packages. Trusted locals for sorting and post marking is still needed for aging Americans along with the sense security that it provides. Locally the USPS carriers are very competent at home delivery. The post offices are clean, productive and mostly friendly. Quite a bit of the speed, local knowledge, and professionalism goes away if "Operations" are moved to Sacramento or beyond. There is a reason our Amtrac office is not even a though on most peoples mind in Reno. We are the forgotten train stop between actual Train Stations between Sacramento and Denver. Not to mention that there are 100's of great paying local jobs that disappear when they "streamline" operations. I understand the business model needs to change to keep the service alive but maybe we could cut back in areas of the country that haven't doubled in population every 10 years.

**One of the most unresponsive and indifferent USPS locations I've ever dealt with.**…read more This Reno USPS branch has shown a blatant disregard for its customers and basic responsibilities. Despite having a mail hold in place, they continued to deliver mail while we were out of town, leaving our mailbox overflowing and creating a significant security risk. We even left clear signs inside our mailbox about the mail hold, but they ignored them and crammed mail right past the notice. Adding to the frustration, our Change of Address (COA) has been handled just as poorly. We've used USPS forwarding services in the past without issue, but this location has turned a simple process into an expensive, exhausting ordeal. The staff is unhelpful and, frankly, irreverent. Communication is nonexistent, and any effort to resolve issues is met with complete apathy. Customer service and professionalism are clearly not priorities here. If you value your time, money, and sanity, avoid this location at all costs. Don't get me wrong, all USPS locations are pretty bad but their incompetence and blatant disregard for basic mail-handling standards at this location are really next level. I'll admit: I don't often find myself aligning with the Trump administration, but if there's one area of overlap, it's the tiny sliver of my views that says privatizing USPS might not be such a bad idea. If you've had a terrible experience with this location, I highly recommend submitting a formal complaint to the USPS Office of Inspector General. You can do so at the following link: https://hotlineform.uspsoig.gov/en-US/Hotline/?stepid=cb212db7-5dd2-ee11-9079-001dd80bee4b

This post office does a really great job of balancing their work load and keeping lines moving…read morerelative to the amount of business they take in and process. Overall the US Postal service has kept their prices as low as possible in today's economy. It seems the only people who give 1 star reviews is one bad experience, and they never give it another try. Once in a blue moon one thing may go wrong and only those instances in my opinion are documented and reported here on Yelp. I am thankful they did me a favor of bringing my UPS package to the UPS when I accidentally dropped it off to this location. The only bad experience I ever had here is the teller refusing to give me tape to close my box because she said they sell some on the shelf. That made them lose the 1 star I would've gave to make this a 4 star review. It may be policy to refuse offering tape to a customer, but when they know it is a reasonable request to ask for complimentary 8 inches of tape on a 20 foot role, that's not too much to ask. They would be a 5 star review if they did that, and also answered their phones when you need to call them.

This location has parking but is busy! I asked about walk in and they said it depends on staffing…read moreso don't come here and expect to get your passport on a Saturday. I was late to my appointment we live far in NW Reno and hit traffic I was less than5 mins late and was told by the lady I couldn't be seen. Loading and unloading the baby and I went in the long line before I saw the sign. Typical I'm sorry to say government run place. I feel like ppl should be understanding when ppl come out of their way with kids it just takes way longer!!! It's right next to the MHS. For service and kindness I suggest going some where else

Lady rude and could not help me don't waste your time going here…read more I don't see anything that says appointment only but that's all they do, probably want to tell google and the internet

This is a great place to accept all your mail and packages. They handle mailing packages by the…read moreleast available cost for their CUSTOMERS. Appointments are necessary for shipping. Great personalized customer service.

I had to mail some packages off to my son in Kentucky. I had the packages boxed up but for some…read moredumb reason, I didn't put the address on them. I was thinking that when they print the postage label, the address is pre-printed. the clerk could have made me leave to go write the address, then I would have ahd to stand in the long line again. She was kind enough to let me use her marker and write the address, then she covered it with clear tape so it would rub off. One thing I learned recently is that you can mail books at a greatly reduced rate. Just let them know it is media. I was always hesitant to send books because I assumed it would be really expensive due to the weight but now I know differently. this will be great when I want to send my son some of his books for his kids

The business repeatedly closes ahead of its scheduled hours, resulting in wasted time and…read moreunnecessary frustration for customers attempting to arrive before closing. This issue has occurred multiple times within a single week, demonstrating a consistent lack of reliability and poor customer service.