Best and most efficient UPS store in town! Friendly and…read moreorganized! Great with Amazon returns too!

I tend to give people the benefit of the doubt, but this was such a poor experience that it…read morecompletely soured my day, and I'm feeling anxious about whether my package will arrive on time. Before going in, I got a shipping quote through the UPS app of $29.60. At the store, I was quoted $58.55 to send the same small flat envelope. I later realized the app had shown a UPS My Choice member discount that doesn't apply to shipments purchased at The UPS Store, but at the time I genuinely didn't understand the discrepancy. I politely asked why the price was nearly double what I'd seen in the app, expecting an explanation. Instead, I left feeling talked down to. The employee also complained about customers coming in expecting lower prices, which made the interaction even more uncomfortable. There were several other moments that left a bad impression. She asked me to approve my purchase while the screen was displaying a $300+ transaction that actually belonged to another customer, then seemed annoyed when I pointed out the issue. In the middle of helping me, she walked over to the prepackaged drop-off area and began tossing packages from the blue bin into the yellow bin while cursing about customers who couldn't follow the instructions. One of the packages landed on the floor not far from where I was standing. I've had consistently positive experiences at the UPS Store on N. Ponce de Leon Blvd (north of town), so I know this isn't representative of every UPS Store. I understand misunderstandings happen, but customer service matters. Unfortunately, this experience fell far short of what I expect. I left feeling uncomfortable and disrespected, and I won't be returning.

I have had a P.O. Here for a couple years and have always loved the convenience of it. The price is…read morereasonable and you get great discounts on other stuff as well. The staff are always so friendly and helpful! Today, I went in with several Amazon returns and attempted to use the self service kiosk. One of the associates helped me as I was struggling. She was so patient, kind and just another reason why I love this location! If you need a P.O. Box, shipping or printing, there's no better place in town!

always friendly and efficient. Centrally located to downtown St Auggie. Always have a great…read moreexperience when I come in

Great service had my things in there for a year very nice. I had to keep things in a little longer…read moredue to closing very nice.

This was the easiest process in the world. Everyone was so helpful and accommodating. My friends…read moreand i went in dreading this experience but it was truly a breeze. very highly recommend!!

I've been here four or five times in one month. The person behind the counter moves in baby steps,…read morenot to mention the number of people coming in with common sense issues that she had to explain over and over. Why should you search for packages if your recipient doesn't have a document to show that it's in your position? The customer service is not there when you have 4-5 people in line wait to drop off a package and get a receipt. Having another body to assist is a great idea especially when you are handling many different services on your website.

I can't say enough about GOIN POSTAL St.Augustine. I have been doin my business with them for a…read morelittle over 2 years now. Always fast and efficient. Thank you guys your the best.

I've been coming here for years and they have great service. Just don't be in a hurry. :)read more

I've been here twice in the last 2 weeks for fingers prints and I9 certification. Both times I made…read morean appointment and was seen promptly. The representatives are friendly and efficient so I was in and out in no time. Thanks for making it a smooth and easy process.

All of your shipping needs will be taken care of at City Shippers. They are courteous and fast…read more It is convenient and a great option to send Amazon returns. I know they provide a wide variety of other products and services however, I haven't used them yet. I highly recommend City Shippers.

I needed some things notorized and mailed . They took care of everything for me. And we're kind and…read moreprofessional as they did.

The guy who runs this has a bad attitude. Didn't give a tracking number for the package sent…read morethrough them, nor did they bother to keep it. The package never arrived and no way to track. His "Don't care" attitude was appalling. Says there wasn't a tracking number but all USPS packages have tracking now, even the lowest rate. Guess if you don't pay extra for it they don't bother to give it to you. Bad business.

Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!