A misinformed sales rep refused to let me priority 3-day ship a gaming laptop because it contained an integrated lithium ion battery which i was told was not allowed on a plane. The sales rep admonished me, stating "i wouldn't want to be responsible for blowing up the plane, now would i?!" I was especially offended at this, being that i am very dark skinned and i have an arabic name. I was subsequently given a 10-day parcel postal rate and tracking number 9534911607708247130689 to ship my gaming laptop along other 70lb+ packages. the sales rep was kind enough to offer me insurance in the likelihood my package was damaged. After the transaction, i went online and discovered any electronics containing an integrated (non-removable) lithium ion battery may ship via priority express or higher however these items are barred from OVERSEAS or INTERNATIONAL flights ( due to past acts of terrorism ) -- ...well, when i read this i was pissed having exposed my laptop to 7-days of unnecessary shipping and possible damage!!! You cant argue with these people at the counter, but for future customers -- thank you, we have yelp :)) read more

This is the first Yelp review I have ever posted. Normally, I would not take the time to write one, but I feel compelled to share my experience due to the consistently poor performance of the USPS Distribution Center in Springfield, MA. It is difficult to understand how a package can arrive at the facility in the morning and still be processing more than 24 hours later. Could this happen occasionally? Certainly. However, it should not be the standard operating experience. Unfortunately, the Springfield USPS Distribution Center is one of the primary reasons I rely on Amazon for many of my purchases. The repeated delays and lack of efficiency have significantly diminished my confidence in the postal service. read more

Whenever my package gets sent there in error, it is like a black hole. This time ive had a pretty big box sitting there for two weeks. Out of the 4 packages I was supposed to receive this week, I have received 1. USPS IS A COMPLETE DISASTER!!!!!! HOW AM I PAYING FOR THIS SERVICE??????/ read more

My package has been sitting for over a month in the Springfield Post Office Distribution Center. The package is only going to the next state over. All the numbers you call nobody answers or you just get disconnected. Massive inefficient bloated Government agency. Total incompetence. No one gets held accountable. I've already refunded the buyer 107.00 of the item thats sitting in Springfield. I then file a claim to get refunded only to get denied 2x. I paid extra money for insurance. It clearly shows thru the tracking number its just sitting at the distribution center. Total disgrace read more

No one is picking up the phone! My package is stalled at the distribution center and there's nothing I can do! Bureaucratic Nightmare!

This is for the distribution center in Springfield,MA. I understand the short staff issues but why are my all my packages being re-routed? There has been 5 packages that have reached the distribution center DOWN THE STREET from my house and are getting sent back to the sender. Why? They just send it right back to the distribution center a week later. Causing everything to be later than expected. read more

Many of my vendors call it the Springfield DO LOOP. Arrive depart arrive depart with an occasional moving through network. Four days from CA to MA and three days resting in Springfield MA. Then hours to the coast of CT. Priority or first class? Do not waste money, the DO LOOP with slow you down. This has been happening for years. read more

the Springfield Distribution Center is const losing packages! they wouldn't even open a case for me! switch to FedEx or UPS! very disappointed and all they can give are excuses!! I CALL BS ON USPS read more

Packages keep getting sent to the Springfield MA Distribution Center and like other posters have said, these packages either arrive late or are completely lost. I'm tired of it. I live in CT so many of my packages seem to be routed through this Hellhole of a Distribution Center. It's like a gaping blackhole that sucks in your packages and never lets them out. I'm so, so tired of it. Even when I pay extra for priority mail, it makes no difference. Whenever a package is sent through the Springfield MA Distribution Center, it gets lost in the soul sucking abyss. I'm done. From now on, I'm just going to rely on UPS. Any place that doesn't offer UPS or -- god help me -- even FedEx will not be getting my business because I've had it with USPS. They're a disgrace. read more

"repacked by USPS" they also stole the charger as well as hard drive out of my computer, so glad everything is automated so that the only option is to go to the police instead of working with a person on the problem though right? read more

My item had the misfortune of being accidentally shipped to this facility. It was stuck here for 20 days before it departed. When my item arrived after a month, all that I received was the original shipping label along with a note saying they were sorry for the inconvenience. This place needs more honest and trustworthy employees, or the complaints will keep coming. My package was most likely stolen from this center and I'm very disappointed. USPS Distribution Center in Springfield, Mass is very shady... read more

US Post Office - Post Offices Near Me - Springfield, Massachusetts

By far the worst distribution center I've been involved with. Per USPS tracking results, the SAME package arrived at the Springfield MA Distribution Center 4 times ((8/4, 8/4, 8/6, and 8/6) and the SAME package departed from the Springfield MA Distribution Center 3 times (8/4, 8/5, and 8/6). The package finally arrived on 8/9/2023. Springfield MA certainly needs to be audited for what seems to be lack of quality control and production. read more

tracking #9400108205497134413410 , arrived at this facility on 10/05/22. Today is 10/018/22. Where is the package? Is this part of the Bermuda Triangle, I don't think so. I would like to think that Postal workers are above reproach, but are they? Package was first class package 3 to 5 day delivery, cost about $3.50 and less than 2 ounces... So, where is this package... read more

US Post Office - today is 10/18/22 - Post Offices Near Me - Springfield, Massachusetts

The SPRINGFIELD, MA DISTRIBUTION CENTER is where packages go and are NEVER be seen again! By far, the absolute worst of the worst stations in the country. It's like the Bermuda Triangle for mail. I often wonder if the employees there make their living off of stealing the packages that go through this location. Probably resell everything at all our expenses! Give it a month and then contact the store for a credit because it will never be seen again. read more

I admit, I was terrified when my package from St. Louis to Seattle somehow ended up on the opposite coast in Massachusetts. I was even more upset when I read the reviews for this distribution center. Fortunately for me, they redirected my package to its proper direction in a timely matter. I had no conversation with them, because I didn't need to. They handled it. I appreciate that alot. So, if your package ends up here, give them a lil time and patience. It may arrive later than expected, but it will arrive. read more

Not sure how anybody here is still employed. As others have said this is where packages fall into a black hole. Constantly bounced to the wrong facilities, sent back here, and then sent back to sender (if you're lucky) or into the black hole never to be seen again. Not sure if there's some theft or incompetence, but I suspect a combination of the two. You'd have more luck walking across the country in a handstand to get your package and it's probably faster too. read more

I live in CT so most of my packages go here, I always see multiple arrivals, Being sent back to the previous Facility etc.. The mistakes also seem to be erased once the item arrive. I wanted to see if I was the only one but after seeing the reviews I guess not. What gives?? read more

The Bermuda Triangle of USPS Hits Springfield MA and packages, mail never to be seen or heard about again. Can't get in touch with anyone there! Time has come to shut down the USPS. Boycott, protest stop giving them money period! We don't need to in this day and age. There's FEDEX, UPS, email etc etc Sat there for over a week! But finally arrived read more

They got a package of mine on May 10th that was supposed to be to my house in Florida by the 12th. It has live animals in it and they lost my package. My poor animals are probably starving to death I am super upset they are pet spiders. I have been trying to get ahold of the place and they are not picking up I have called the United States Postal Service and they have been trying to get ahold of them. I have an escalated case if anything happens to my animals I am going to take legal action. They need to reach out... read more

I wish I could give negative stars!! Horrible service. Mail gets delivered late or not at all. No one to talk to. People at the station that are in charge don't answer their phones and nothing ever gets done. read more

My package showed up at the Springfield Distribution Center a month ago when someone at that center decided to mail it away for a trip around the country. Now, a month later, it is back at the Springfield Distribution Center. Since last weekend I've been getting this message while tracking it, "The item is currently in transit to the destination.." or "Your package will arrive late but it is in transit." I could have walked to the Springfield Distribution Center and picked up my package quicker. I hope they're not sending it out to Chicago again. I have no faith in the USPS hub in Springfield. Is anybody in charge over there? It seems like they are playing a prank or putting on some twisted kind of joke on me. read more

Self-explanatory. Packaged arrived at the same post office (Springfield, Massachusetts, twice in six days. Where was it between the 6 days? I've heard this is one of the worst post office's in the United States... they weren't kidding. It's taking nearly a 3 weeks so far to get to it's destination. Mailed from Idaho Dec 24 2020. You guys really need to get your act together. It's a possibility I will have to reimbursed a buyer because of your incompetence. Jan 12, 2021 2:04pm ARRIVE USPS FACILITY SPRINGFIELD, MA 01152 Jan 6, 2021 5:44am ARRIVE USPS FACILITY SPRINGFIELD, MA 01152 Jan 5, 2021 6:30am DEPART USPS FACILITY WARRENDALE, PA 15095 Jan 1, 2021 5:57am ARRIVE USPS FACILITY WARRENDALE, PA 15095 Dec 30, 2020 5:10pm DEPART USPS FACILITY DENVER, CO 80217 Dec 30, 2020 10:49am PROCESSED THROUGH USPS FACILITY DENVER, CO 80217 read more

Yep, as others reviewing this location surely know, this is the last stop of your package's journey. This is where your mail comes to die. Any time I've had the sad misfortune of having a postal delivery pass through the gates of this abyss, all hopes of receiving that item are instantly crushed. The norm is for the package to vanish into the branch's netherworld but occassionally, after filing multiple claims and spending way too much time on the phone speaking with clueless reps, a package will eventually appear some months later when you forgot about it. By this point it has usually been fictitiously rerouted around the greater United States multiple times however, we all know it's just been sitting in some Springfield dungeon, just a couple hours from your home. Save yourself the headache and file a claim once it arrives here. read more

Yes, occasionally one of the hundreds of packages that I order gets delayed, but that's out of hundreds of packages that this one nerd orders. I can't imagine the volume that passes through this place. What amazes me most, though, is how often they beat the tracking estimates by at least a day - and when that day is a Saturday, which means I don't have to wait until Monday and I have the whole weekend to deal/play with whatever I ordered? That's like a weekly Christmas. Thanks, folks, for the efficiency. read more

Abandon hope all ye who enter here. The SPRINGFIELD, MA DISTRIBUTION CENTER is where packages go to die. By far, the absolute worst of the worst stations in the country. Whenever I have the unfortunate chance of a package arriving at their gates I then know it's game over, a lost cause. Don't think I ever had a package make it to me after arriving there. The one that did took over two months and I'm under an hour away! read more

My business address was changed from a P.O Box to a physical address in mid April and the mail was suppose to get forwarded 14 days later. I t is now 5/18/22 and it still has not happened. My business partner went to the post office today and spoke to a supervisor who told him that all of our mail is being sent back to the sender and that she can not tell us when our mail will be forwarded. She claims that this is common at all surrounding post offices, which I do not believe. If you use the post office regularly Do Not Use The Main Post Office In Springfield, Ma read more

Shipped a box of 16 new hardcover books from California via media mail. Took 4 days. Sat in Springfield for 2 weeks. All that was delivered was the mailing label with no explanation. No box. read more

Springfield, MA is the black hole of the postal system. Two of my purchases have been "lost" at this facility. My current problem is that a package arrived on 1-26 and departed on 1-27 and hasn't yet arrived today 2-3. I could walk there in less time. I think that they just scan packages as having departed in order to take the heat off them for not processing packages on a timely basis. I wish that I could have packages sent NOT through Springfield. read more

Not sure why but my packages always end up just hanging out at this post office for up to a week. I mailed out a package via 2 day priority and this post office held onto it for a WEEK. it's not just one every once in awhile. I mail out up to twenty packages a week. Sometimes half of them spend 3 days there. What are you guys doing??? I have a business to run! Run yours!! read more

I know the USPS is hurting right now, but this place has been a nightmare for quite some time. Business here is never swift, unless you time it right, or arrive early and wait for them to open up. Never enough workers on staff to deal with the amount of customers. I will give them thanks for being ever so polite and courteous, as they are just overwhelmed here, and it's by no means their fault it's a nightmare. I would gladly pay more for stamps and shipping if it would equal a more efficient Post Office experience! read more

I have had a half dozen packages (first class & priority mail) go to this sorting center in 2021 and not come out for 1 - 8 weeks. Not sure what's going on there but it's making running a business more difficult. Most times, packages move through as they're suppose to, but not always. read more

[Most] post offices are no fun. This one is no exception. Parking is an absolute bear. People are driving kamikaze-style through the drive-thru mail drop off, which happens to be in the same narrow sliver of land as the parking lot. Drive in and out carefully. There is always, always a line. What differs is just HOW long it is, usually between 6-12 in front of you. Unfortunately, the last experience I had showed me that, depending on your needs, not every teller will be able to help you. For example, need cash back? announce that to the teller who calls you over. If they can't help you, wait at the front of the line until the teller who can help you is available. Several people went all the way to the back of the line after a teller had "no cash." Due to the high ceilings and open space, personal phone conversations can get very loud. Do yourself and everyone else a favor: take phone calls outside. We don't all need to hear your personal business. Picking up packages, even when you have the slip/info, will still take quite some time and you'll be convinced they've lost your package (see other reviews). The tellers are very slow (and possibly very disorganized) at this location. On the plus side, the counter at this location is open til 5:30PM, one of the latest in the area. read more

I have a Priority Packaged that has been in the Springfield, MA post office for 8 days. I put in the mail on January 18, 2021. It left my town on January 19 and is sitting in Mass. If the post can not promise or deliver on its priority mail, they should not charge for it. I had another package that sat there for 10 days!! Also Priority mail. I had to order new items from Amazon as a replacement. Had I know, I would have driven the items to my daughter's school. No faith in the USPS. read more

I ever thought a USPS city office could be worse then the one where I live. I have been waiting for a week while my package sits in Springfield Mass with no movement. The worse part is they take the phone off the hook the second they walk in the door. I called thirty seconds after they "opened" and the phone rang off the hook. I redialed immediately and it has been busy ever since. This has happened for three days in a row. If I could give them ZERO stars I would read more

Overcrowded,understaffed,limited parking, long waits,harried but still pleasant staff. This is a horrid place to try to get anything accomplished. If you are in a hurry try another Branch! You could drive to another town, visit their branch,and drive back to work in the wait time you'd spend in line here. Forget quick time on holidays. Black Friday camping gear and tactics will be required. read more

I've lived in several states, and Springfield, MA's post office is by far the worst I've ever dealt with anywhere. I routinely have packages ship across vast swathes of the US in a matter of just a few days, and then remain "in transit" between offices within Springfield for up to a week at a time. I mean, I live in Springfield, so the fact that a package can take longer to ship from a Springfield post office to my own home than it takes to move the same package across numerous state lines into Springfield is maddening. (And don't even get me started on the time I was hired by Springfield's post office for a summer job, and it took them the entire summer to give me a start date.) The incompetence and mismanagement of this institution in Springfield is just mind boggling. read more

I dread this place. My packages coming from out of state have to go through this place before it comes to Boston. They lost my package ( a huge box Juicer ) and all I received in the mail was a plastic baggy saying we're sorry on it and a Note inside saying once again sorry and we hope this does not inconvenience you. They put inside the bag also a piece of that package that only had my address on it...Thats it... So how do I prove to the people I bought this from that the package was lost as they did not even indicate the transaction number on it?? The Transaction shipments says it was delivered!!!! But it wasnt, shouldn't it say "lost in the mail" on the transaction that the buyer can look up!? Nope, So i had to go through hell to prove I lost my mail ! If you pay for a transaction number, they better damn well start showing more proof of it being lost in the mail, as a sorry letter proves nothing to the buyer unless it also says the TRANSACTION NUMBER. Often their transactions randomly stops for a long period of times to days to a week before they ship the item to the next location. Every USPS along the way quickly ships it to the next location, NOT THIS ONE. They take forever as if your item is going thru customs and they need to call your Country of Origin. They loose items all the time at this particular location, read the other reviews. Its the post office, not much you can do but they really either re-locate all these people to other USPS branches or fire them and start over with a new Crew. read more

Here's the problem with post offices in general: The hiring process apparently doesn't filter out incompetent people with miserable personalities. Sure, there may be some exceptions, and you might occasionally see a competent, personable postal employee, but it's rare, from my experience. Here, just like any post office, it should be expected to see a long, slow-moving line with disinterested employees doing the minimal amount of work required of them. If you ever call the USPS customer service line to ask a question about a lost package, you'll likely hear, "just be patient" or in other words, nobody will do anything to help you, they won't even apologize, they'll just essentially tell you to get lost. My package was delayed at this post office. I paid for 2-day Delivery. 6 days passed, and I called the customer service line, and some guy name Danny seemed like I was bothering him, as if I was enjoying myself being put on hold for 20 minutes to hear "welllllll, sir, dunno what to tell ya, just gotta be patient, anything elseeee?" Yeah, What's the point of having customer service if the people working in that department consistently mutter "be patient" as their solution to every issue? read more

Fast and efficient as post offices go! The parking lot can be a nightmare, however: a thin strip carved out of Liberty, with conflict between those trolling for a spot, those trying to back out of a spot, and those who used the drive-through postal box and now want to run over everyone else. read more

Don't bother paying for fast shipping if you come here. It won't get to your destination for a minimum of 2 weeks (upwards of a month is standard) and you'll be out money without any recourse. Useless, incompetent, surely, and a whole host of other words that I cannot use here. read more