Constantly receiving returned mail, "address unknown" and they are always good addresses!read more

I think the local West Springfield post office goes a great job. The employees go out of their way…read moreto be helpful and are super nice. They location can be busy at times and the people working there keep things moving and remain calm and helpful. I know people in our town appreciate their service.

Bad. Packages get stuck here for days with no update on what's going on. Probably bad employees or…read moresomething

Now I give no stars as am sitting home and the carrier doesn't bother to ring the doorbell to…read moredeliver a package that needs to be signed for. He just puts the slip through the slot, makes me sign it and attach it to the door for next day pickup, and then brings it the following day, so now we are talking a three day delay for no reason. Please explain why the postal workers are not following the governor's mandate and wearing masks when delivery mail and making contact with customers. It's ridiculous.

This is for the distribution center in Springfield,MA. I…read moreunderstand the short staff issues but why are my all my packages being re-routed? There has been 5 packages that have reached the distribution center DOWN THE STREET from my house and are getting sent back to the sender. Why? They just send it right back to the distribution center a week later. Causing everything to be later than expected.

Many of my vendors call it the Springfield DO LOOP. Arrive depart arrive depart with an occasional…read moremoving through network. Four days from CA to MA and three days resting in Springfield MA. Then hours to the coast of CT. Priority or first class? Do not waste money, the DO LOOP with slow you down. This has been happening for years.

I couldn't be happier with the job Agawam Pack and Ship did sending a Bose sound system to my…read morehome. They padded and packed that thing so that it would have survived a nuclear attack. (Slight exaggeration). I didn't have the original packaging, so they wrapped it in 3 layers of bubble wrap, built a box around that and wrapped THAT in several more layers of bubble wrap liberally securing it with about three rolls of packing tape per layer, (Another slight exaggeration). It did take me about 15 minutes to get it unpacked and it was in perfect condition. this was a legacy from my sister who passed away so it was a lot more important to me than just a sound system and I was very grateful they did such a great job. Given all the work, supplies, and the high cost of shipping anything, I thought their prices were very reasonable as well. Highly recommend!

A hidden jem! So extremely helpful and reasonable pricing…read morefor packing. Very friendly and helpful

This post office is nice and clean. But I guess it can get pretty busy. The review rating is not…read morebased on cleanliness nor the customer service, because both of them are great. It's based on the number if employees at this place. They seem to always be short on staff due to cutbacks. The employees here are hardworking and efficient. I just wish they had more help. I'm sure they feel the same way.

No one ever answers the phone at this post office. I have tried calling for over an hour. The phone…read morerings and rings and no one answers.

Hi There, On Aug 24, 2024 letter at the lobby drop off box…read moreat 393 Belmont to NY. After a few weeks , it had come to my attention that the letter had not arrived. On their website , a missing mail form was initiated. On Sept, 25a household member contacted an employee at the local post office for an update. Even though the employee was polite and professional which was great, his answer appeared to be a training book answer of how to possibly prevent this from occurring again. We appreciate the already known information provided from the employee however, we were more interested in the letter being found and what the post office was doing to find it. The household member informed the employee that the letter was a check and the we were concerned and will cancel it. We have not yet heard of any progress. Oh yes and this is hilarious. A few days later when raining, I go out to the mailbox and observe a letter on the ground addressed to our neighbors, of course I made sure it went to the intended address. This was not the first time. To the USPS employees, Thanks for doing the hard and sometimes tedious work. May I ask all just to be a little more careful with the mail? Thank you, Mr. B

The USPS Office in Forest Park Springfield is small, but considering their size and how many people…read moreappear to be on their staff, they seem to work effectively. The desk clerk is also usually super nice, and I've never had issues with my mail or sending a package to anyone else.

Went to the Feeding Hills location to mail a box. This location refused to tape a label on for me…read more Said I had to purchase tape. Had gone to another location the week before and had no problem taping a label on for me. Advised them of this and they still refused. Went to UPS and had no problem. Will use UPS next time.

I wouldn't recommend no one to waste their time coming to this post office. Only one person…read moreworking. Always got an attitude!!!

The customer service is just slow sometimes, so if you're in a hurry I wouldn't recommend going…read morethere. There's usually always one worker there, but when there's two it goes by a lot quicker.

It's perhaps unexpected for you out here that I am reviewing this but then again you have to see…read morethe whole picture before saying anything. Okay in ways it has some stuff like coffee, food, lottery, alcohol & even printing/shipping capacity & this is an asset if say (my case so) you have to make copies of your ID for tax purposes so you can mail out & they even got it plus they show you what they've done so you can tell them if okay or not but they will make sure it's right & properly done. My case was low cost & even if you have to pay a slight fee for a card nevertheless no complaints from me & they even sent a text with receipt in so you can mark on your statement. Now you know.

From the owner: We are rated the most trusted store, serving in neighborhood from more than 40+ years and people…read morealso called us “The Purple Store”. Now we are part of Shipping Industry and also offer all the services offed by Post Office(Shipping via FedEx, UPS, USPS) with more convenient way. Now also selling BEER & WINE. So, no more stand in line and west your precious time. We have unexpected addition of beer and wine sales, we offer an ever-evolving range of convenient services to meet your needs. Offer daily necessary items like milk, bread, eggs, fresh cheese, frozen items, all kinds of drinks, home grocery, chips, candy, always fresh coffee at affordable price. Offer full lottery & tobacco products (like cigarette, chewing tobacco, E-Cig). We are authorized pickup center for Wish & retailers of Lycamobile. We also offer affordable ATM services. Now you can buy any Crypto currency at our ATM machine at very low fees. In addition to this, our customer service representatives are very friendly and cooperative. Offering new services… Shipping domestic & international via UPS, FedEx & USPS Full printing solution for individual & business Faxing & copying services for individual & business Public Notary Passport photo & processing services Reliable document Shredding Service for individual or business. For our customers' convenience. Accepted payment methods… EBT All major credit & debit card Apple pay Samsung pay Cash App

UPS is a company who will lose your package and repeatedly lie to you about when you will actually…read morereceive it. Laughably useless customer service. If you want to ship something, use anyone but UPS.

Lazy. Cant say anything else. Ordered an iphone through amazon that was supposed to be here today…read more Paid for the fast shipping. Said it was out for delivery today. Nope. Waited all day, nothing. Delayed until tomorrow. Try to call them borrowing a friends phone, they aren't open, ZERO customer service on the weekends. Nobody to call so i can simply schedule a pick up because im not far, i used to work there!!! Cant call until monday... but guess what? Monday is a holiday, MLK day and they wont be delivering anything or taking any calls on monday either !!!! WTAF UPS YPU GUYS ARE HORRIBLE. I NEED MY DAMN PHONE BEFORE F*CKING TUESDAY!!!!!!!!!!!!!!!!!! DonttEVER ship through UPS. You are literally better off driving to pick it up directly from the seller yourself. I couldve literally scheduled to pick this up from the seller in New York and had this by today if it weren't for UPS. Literally useless mail service. How tf are you not going to take calls AT ALL on weekends????? JUST LET ME SCHEDULE THE DAMN PICK UP.