I'm buying every week different things online. Some seller has PO Box restrictions others not. So,…read moreI use PO physical address, but the results are same. Too slow motion to delivered. The staff employee on the counter attendance the customers are not solutionist. Why all boxes are with finger holes? Why they leave yellow card but the box is door open? Why the items are delivered to me after 2, 3 or 4 d​ays after received by USPS. I don't understand USPS 1883 main St Springfield Massachusetts.

This Post office should BE PERMANENTLY SHUT DOWN, and they should send all of the employees back to…read moreELEMENTARY SCHOOL, for schooling and for DRUG TESTING....This department ROUTINELY reroutes my packages( which are already 20 min away from me) all the way across the country, Clearly don't know how to read or See.....This department is an abysmal use of the federal governments money and an embarrassment to the USPS.....Start the god damn DRUG TESTING ALREADY

This small neighborhood post office is just that- nothing fancy but effective…read more The Pros: Probably the best mail handler I've ever encountered. She's hilarious and quick behind the counter. She's always very helpful and extremely knowledgable. The physical location is convenient. It's right on State street across from MLK community center. The Cons: Parking here absolutely sucks, especially in the winter. The lot is small and on a dead end street. Though the mail handler is awesome, she's usually the only one there and the wait times can get a bit long. Good post office thought all in all.

I wouldn't recommend no one to waste their time coming to this post office. Only one person…read moreworking. Always got an attitude!!!

A misinformed sales rep refused to let me priority 3-day ship a gaming laptop because it contained…read morean integrated lithium ion battery which i was told was not allowed on a plane. The sales rep admonished me, stating "i wouldn't want to be responsible for blowing up the plane, now would i?!" I was especially offended at this, being that i am very dark skinned and i have an arabic name. I was subsequently given a 10-day parcel postal rate and tracking number 9534911607708247130689 to ship my gaming laptop along other 70lb+ packages. the sales rep was kind enough to offer me insurance in the likelihood my package was damaged. After the transaction, i went online and discovered any electronics containing an integrated (non-removable) lithium ion battery may ship via priority express or higher however these items are barred from OVERSEAS or INTERNATIONAL flights ( due to past acts of terrorism ) -- ...well, when i read this i was pissed having exposed my laptop to 7-days of unnecessary shipping and possible damage!!! You cant argue with these people at the counter, but for future customers -- thank you, we have yelp :))

This is the first Yelp review I have ever posted. Normally, I would not take the time to write one,…read morebut I feel compelled to share my experience due to the consistently poor performance of the USPS Distribution Center in Springfield, MA. It is difficult to understand how a package can arrive at the facility in the morning and still be processing more than 24 hours later. Could this happen occasionally? Certainly. However, it should not be the standard operating experience. Unfortunately, the Springfield USPS Distribution Center is one of the primary reasons I rely on Amazon for many of my purchases. The repeated delays and lack of efficiency have significantly diminished my confidence in the postal service.

This post office is nice and clean. But I guess it can get pretty busy. The review rating is not…read morebased on cleanliness nor the customer service, because both of them are great. It's based on the number if employees at this place. They seem to always be short on staff due to cutbacks. The employees here are hardworking and efficient. I just wish they had more help. I'm sure they feel the same way.

No one ever answers the phone at this post office. I have tried calling for over an hour. The phone…read morerings and rings and no one answers.

"Does USPS not want you to tell people when they can package things different and ship them…read morecheaper?" "We don't HAVE to if you have it all packaged up ready to go" "It would think that's the courteous thing to do, we don't know this stuff" thanks Rachel for trying the charge me $3 over what I needed to pay. guess we are on our own! Since you "don't have to" it's really just a reflection of the employees.

Our mail never got picked up on Tuesday. I called and complained. They came yesterday picked up the…read moremail. I put mail out this morning. Had to bring it back in at 4:30 because our mail never got picked up. Our regular mailman is on vacation so whoever the substitutes are, they are not doing their job. We've lived in this house, practically all my life and never had a problem like this with the United States post office. And unfortunately this piece of mail had to be out within 24 hours so I have to put it in the mailbox in the center of town and still don't know if it's gonna be shipped in time.

I'm out of town, and have been trying to call the post office for over a week (I try daily), I let…read morethe phone ring 10-15 time, and NO ONE picks up. I'm missing important mail that's NOT getting forwarded.

MTS Siding and Roofing came to my home for some damage due to high winds causing damage. I needed…read moreto get repairs immediately due to rain and snow coming and I did not want to get any further damage to my home. Matt contacted me asap and advised me he could come out the next day and do the repair. I sent him pictures of the damage and he responded with the price right away. He and one of his workers came the next day to inspect the roof for any other damage he may have missed in the pictures. Repairs were done that day with no other problems. Would recommend him to anyone looking for a good roofer and siding looking at some pictures of his work.

I think the local West Springfield post office goes a great job. The employees go out of their way…read moreto be helpful and are super nice. They location can be busy at times and the people working there keep things moving and remain calm and helpful. I know people in our town appreciate their service.

Constantly receiving returned mail, "address unknown" and they are always good addresses!read more

I couldn't be happier with the job Agawam Pack and Ship did sending a Bose sound system to my…read morehome. They padded and packed that thing so that it would have survived a nuclear attack. (Slight exaggeration). I didn't have the original packaging, so they wrapped it in 3 layers of bubble wrap, built a box around that and wrapped THAT in several more layers of bubble wrap liberally securing it with about three rolls of packing tape per layer, (Another slight exaggeration). It did take me about 15 minutes to get it unpacked and it was in perfect condition. this was a legacy from my sister who passed away so it was a lot more important to me than just a sound system and I was very grateful they did such a great job. Given all the work, supplies, and the high cost of shipping anything, I thought their prices were very reasonable as well. Highly recommend!

Great shipping experience with AGAWAM Pack and Ship. Really appreciate the personal attention to my…read moreshipping of Native American pottery. All arrived in a timely manner and in perfect condition. Thanks again.