This has been my experience with Agawam Pack and Ship.
From the first time I started coming here, I noticed that one of the guys seemed reluctant to give a receipt. He'd always say, "You know, your receipt is the email you received when you created this label." I've always had to ignore him and get a receipt. The receipt they provide is a receipt that they've received and scanned the item - it gives you the date, time, and location of the scan on the receipt. Without this, if you drop-off a package and it goes missing, they can claim they didn't scan it.
I know this because I have a package that has gone missing and the first thing he asked me for was my receipt because, in his words, "it proves I've scanned it." When I came in today to inquire about a package that isn't showing it was scanned by them, even though I was giving a receipt, he immediately became defensive and dismissive. He didn't ask me any questions, brushed me off, and told me to call FedEx. The other guy who was there with him was much kinder and asked me for the tracking number. Once he pulled up the tracking number he says, "It's not even showing as scanned. Where's your receipt?" Of course, I didn't bring my receipt and I told them I've had to come back with it. The entire time the kinder guy is looking up my tracking number, the other guy was dismissing my concerns because I used "FedEx SmartPost," and in his words, "Was the slowest and that the tracking number wasn't purchased through them and that they don't know what to say." I was trying my hardest not to get annoyed, but it was impossible with the other guy continuing to make dismissive comments in the background. I asked him, "So if I drop-off a package here, and receive a receipt, and it doesn't show as scanned days later, it's not your responsibility?" now they both respond, "Where's your receipt?!"
A shouting math ensued. It was incredibly unprofessional. To be fair, at the end of this exchange I'd had enough of the dismissive badgering of the other guy.
The point I want to get across is this one: this location may be convenient for many but use it as a LAST RESORT. I deliver dozens of packages a month from eBay sales and because I've noticed a delay in tracking updates at this location (this being the longest one), I normally drive to a corporate FedEx/UPS location or the USPS Post Office. I use this location when my schedule is tight and hoped a package would never go missing because I knew it'd be a nightmare here. They prefer you buy your shipping label through them and seem uninterested in your package if it wasn't. There response to missing packages is a MAJOR concern for someone like me conducting e-commerce online.
Ultimately, if I can't find my receipt, I'm out $800 from my eBay sale and am likely to receive negative feedback from my buyer which will be detrimental to my business considering I currently have 100% feedback.
My only recourse is to hope they have cameras on location and hope that I have the energy to pursue this in small claims court.
Seriously though - good luck if you have to use them. read more
