It makes me smile to read some of the low scoring reviews on here. Lack of communication from introverted clients and strange requests from valley artists are to blame for most of the problems cited here. As a local creative business, we use Paradise for all of our color, mounted and bound printing and we have no complaints. I use them for personal jobs as well and they never bat an eye with unreasonable deadlines or huge wide format plots. read more

I've been a customer here for years, which makes this experience especially disappointing. A recent print order came out incorrectly, and when I brought it up, I was told that checking the proofs was entirely my responsibility. While I understand proofs are important, I felt there was very little effort made to help resolve the issue. After discussing the problem, I was given the impression that a second set would be taken care of to correct the mistake. Instead, I was charged again for the reprint, resulting in paying twice for the same project. The communication was unclear, and I felt misled about what would be done to make things right. What disappointed me most wasn't the printing error itself, but the lack of accountability and customer service after years of being a loyal customer. Unfortunately, this experience has made me reconsider using this business in the future. read more

Paradise has been my go-to printing partner for years, but I'm really put off by the "Okay, boomer" attitude that has developed from the staff. A few simple questions from someone who has been working with print from decades are met with dismissiveness. Guess what? That attitude just cost you guys a five-figure job, and the possibility of something considerably larger. I won't be talked down to. read more

We were traveling and needed to print out some documents for our trip. Not only did Paradise make it super easy to do it straight from my laptop in-store, but when the total came to .48 cents and I didn't have any cash on me (only cards), the very sweet guy ringing me up said it was on the house! Truly above and beyond! read more

I needed a very important digital art project printed, and went to Paradise Copies upon a recommendation, and against my better judgment. It was a large format print job, 18" x 24", on canvas. Communication from the start was lacking in clarity. I initially waved a proof, because the designer there, that I initially spoke with, left me feeling like this wouldn't be an issue to print. When I went in a day later to get the finished piece, it was desaturated by 80%, then I unrolled it, and there was white hand prints all over it. The designer working on this took it back to try to figure out what the issue was. After a week of being condescended to and gaslit, as though the Tiff they were using was the issue, (it wasn't of course), we decided that this has gone on long enough and they'd try to print to glossy paper instead of canvas. The glossy proof looked fabulous. So it seemed like they turned a disaster around. Initially I was told by this designer, (Matt) that I wouldn't be charged for this redo and the multiple proofs. I was fine with paying for the proof of the glossy, but he said don't worry about it, and that I can have the proofs when I come in to pick of the final print. I go in today, September 17th, and the clerk hands me both the piece and the proofs, I go to walk away and she's like I have to pay for those. I said, it's already paid for from the $38.25 I paid for the botched job. They go into the office to speak with someone who wouldn't even get off their butt to speak to me themselves. The poor clerk couldn't articulate what the person in the office had to say. They told me that I could write my credit card number down, (yeah, no thanks), so that when Matt comes in they could sort this out. So I guess because I was starting to raise my voice, that person finally came out to speak to me. They were like I'd have to pay and additional $50 plus on top of what I already paid. I said that I'm not going to pay almost $100 for a botched job. I asked for a refund, and they said no, that I have to wait until they speak to the designer, even though the person I was speaking to was the one in charge. WTF!? So I repeatedly had to ask for my receipt back before the, I'm assuming, manager or owner finally handed it back to me. She was so indifferent to the situation, and acted like she didn't understand why I was making this her problem, when it f-ing is! This job was started on the 3rd of September, it's been two weeks of wasting my time, to still not get what I wanted, and now I'm out of almost $40. I've would've been fine with paying a little extra, like $10 or $20 more, but not for over $50! read more

tHeY pRinT tHe PaPeRzZzZzZzZ It puts the lotion on the skin... or else it gets the HOES AGAIN! read more

I had a super quick turnaround print request, and the team was super accommodating getting it done (with quality!). I'd return here for another job if I'm ever back in Northampton. read more

I've supported this place relentlessly for years but have now had two experiences of a staff member being really condescending and sarcastic to me. It's frustrating because I want to support small businesses and I don't want to discourage people from going here but man. Collective Copies in Florence is a good alternative. They don't make fun of you for not being an expert. read more

Excellent service, excellent product, excellent price! Thank you Paradise copies, you never fail!!!! read more

Paradise Copies - Just what i needed thanks! - Printing Services Near Me - Northampton, Massachusetts

Rude, condescending staff. Awful! There are other options. Some local businesses understand that customer service is part of the product. Save yourself some distress and skip Paradise. read more

I can't rave enough about this company. they've always been incredibly helpful with my printing needs, but today tgey went above and beyond. Jacob swe I was having trouble downloading a file for printing and dropped everything to come help me. He was kind and considerate and a great asset to Paradise. Thanks for the great service! read more

The folks here are pros. I had some work-related stuff to do like signing and scanning contracts as well as downloading them off the internet and since I was away from home I needed to find a place that could help me do that. Paradise Copies came to the rescue. The people here are very friendly and helpful as well. read more

I have used paradise copies for years and always leave happy. Not just happy about Davin's outstanding graphic design or the ease of printing documents, but I actually feel happy when I leave! The decor is fun, the seating is comfortable, the garden is gorgeous and the holiday decor is always outstanding! Most of all, the entire staff is friendly, professional, and easy to work with. Thanks for making daunting projects and annoying paperwork feel less awful! read more

Great team of professionals who really care. I had to do athe programs for my father-in-law's funeral and they went above and beyond to do everything I needed (along with my crazy requests). Thank you!! read more

Quick, brisk service to my order, a clean and comfortable waiting area, and I admit I'm tickled by the many colored lights on the bushes and trees outside ... very festive! I'll be back, at need. read more

GREAT peoples work here! Very friendly and helpful. Of the 2 times I've been in, each for a 2 page print, they were very helpful. Much appreciated! Small gestures go a long way! read more

Kind people - I brought in a job that was not cheap, and because the person had sympathy for my plight (of a lost item) he gave me a super discount. I've always gotten good service from them. read more

I love supporting small businesses. The owners deserve your business. They are super helpful, and generous with their time.

THIS PLACE SUCKS. The staff is rude and unenthusiastic. The services are overpriced. I asked for some blank sheets of paper today, and they all ran around freaking out because they didn't know whether they were allowed to sell blank sheets of paper. A roll of paper the same dimensions that I asked for at Paradise was ten bucks at Guild, so I decided to just get two sheets (instead of a whole roll) because it would be cheaper. They were asking eleven dollars for two 36" by 48" sheets of paper. ELEVEN DOLLARS. Just go up to Smith and use their facilities; it's cheaper, friendlier, and less frustrating. read more

DO NOT GO HERE!!! go to your local library and print/copy. They charged me 10 DOLLARS to print ONE PAGE and have TWO PAGES scanned and emailed!!! ...that's absolutely absurd. I have no idea why it would have cost this much. Also, the blonde girl who waited on me was SO RUDE! She told me I had asked for copies when I said scanned. I apologized and said I had thought I had specified scanned and she multiple times corrected me and told me I was wrong and said "they're two different things". Lady, I worked at a literary press, I know the difference between scanning and printing. I have had other experienced here with nicer staff or more reasonable prices, but after this I will not go back and will advise other people against going here. Ridiculous. read more

Faxing. It's plain and simple. I don't think they can mess it up for you. You fill out a cover sheet. You hand the staff person your papers to fax. They fax. You pay. The end. The staff have always been friendly. Perhaps I have gone on off-hours but I have never had to wait super long, fairly empty actually. There's a little kiddie area. There's also access to computers for the internetz. It's slightly far removed from the downtown area (but also walkable from downtown) and it should be pretty easy to find parking. There's a parking lot in front of Paradise and there's city parking a little bit further down towards downtown. read more

Paradise Copies is appropriately named. These guys are as laid back AND professional as you can possibly get. Rushed in, laptop in hand, desperate to get three copies of a powerpoint presentation in color in five minutes. "We're in a hurry!" "Who isn't?" the guy behind the counter says - we can do this, it'll be fine. It wasn't in the format they needed, we didn't have a flash drive handy, we were sadly underprepared - they calmly rallied and created three gorgeous technicolor caliber presentations and sent us off with a smile and some good will to come out of the meeting successfully and sure enough - the meeting went like clockwork and we REALLY needed those copies to cinch the close. Phenomenal teamwork, great attitudes, cool down to Earth digs. I live in CA, but I HAD to yelp these guys. Major kudos on saving the day, Paradise! read more

I just went to Paradise to have my save the dates made and I didn't know what I was doing. They were helpful and knew what I was looking for. They were also easy to work with. I know I will go back for my other wedding stuff. read more

These folks are the greatest...excellent teamwork as well. Worked with me on my job, from quote to delivery. Color quality is excellent. The instructions were followed to a T, & I was notified when complete as requested. A small flaw was corrected immediately. Great work, thank you! AND it came in under bid! Same experience as several times before as well. read more

If you're about to get fired, fail a class, or need something now, and don't care about the price, you should go here. Quality is good. If you need a basic print job, don't. I uploaded (wow, I thought, I can upload things!) a 35 page paper, in low-res .pdf. I asked for it bound. I wanted to pick it up. I was told via email I could pick it up later, I wasn't given a price. I didn't think to ask for one, it was such a smll, straightforward job. I picked it up later. It was $45. Why was it $45? No one in the store can tell me. This is a ridiculous price, I pleaded, to no avail. An email asking for a refund provided a long explanation of why the price was so high: $2 per time hitting send to the 'expensive printer, inflated cost for the binding, and all kinds of ridiculous add-ons. Was told I should have asked for a price quote. Never, never again. This is why big boxes flourish. I love to spend a little extra to go local, but I'll never do it here again. I'll buy a printer at Staples, print just my two copies, then throw the damn thing out, and it will still be cheaper. read more

Thank you paradise copies for always creating such high-quality print jobs. The design work that paradise copies hoppers is extraordinary, really the best of the valley. They ensure that the customer is happy with their work by sending email proofs in a timely manner. The environment is welcoming and lively. They frequently do custom jobs and they also print out papers for your classes. read more

I've never been treated more rudely. If I could give zero stars I would. They couldn't get my job done in my time frame, even after they cost me $100. Then they quoted me much lower than they actually charged me. The manager wasted my time telling me that I had screwed up not them, and was generally unpleasant. The design staff treated me like I've never used a computer before and spent a lot of time rolling their eyes. They need some serious charm school lessons. read more

I had such a great experience at Paradise Copies. I came here on Christmas Eve, wanting to get prints of a portrait I had drawn of my nephew as gifts for family members. Of course I waited till the last minute, but these guys took care of me right away. Unlike most of the reviews I've read on here, the customer service was amazing. He answered all of my questions (with no eye-rolling or disdainful looks) and worked with me while I tried to fit the prints in my frame. The quality was great and the pricing was wicked affordable. My family loved them. I'm definitely coming back when I need more prints of my work. read more

Hard to decide the number of stars because I haven't actually used them . . . not because I didn't try but because I submitted files for printed booklets for my classes - twice, no response when I sent the request. Okay, maybe the file was too big. I was in a rush so went elsewhere. Then I sent a file to get some business cards printed - no response, called and was told to send via We-Transfer. Did it and got a confirmation from We-Transfer that the file had transferred to Paradise. A week later with no response I called again, "we looked and it isn't there". No apology, no explanation or solution offered - do they want business? Guess not. read more

I've rec'd terrible service from PC. For example, their inability to get a small job done caused me to miss a huge deadline. This is just the latest of several issues (technical, pricing, staff--their ultimate problem) I've had with them, and it will be the last. I will be taking my business elsewhere in the future. read more

Every time I leave Paradise Copies I'm laughing to myself because there's something so ridiculous about an irritable staff in such a cutesy, happy building. I can't tell if they're mad at the inconvenience of waiting on a customer, or if they just take their jobs way too seriously and freak out every time things don't run ideally. Anyway, when you have to go there, know that eyes will be rolled and smiles avoided. Besides that, their prices suck. Too bad they have a monopoly on the faxing/copying/printing business. read more

I had a last-minute print job before flying to a conference in Chicago. I needed a sign printed on an oversized color printer, then dry-mounted on foam core. These guys turned it around the same day, and I was psyched. Then, to my horror, when I got home, I found that I'd mis-measured and the sign was an inch too big for my suitcase. I called about 15 minutes before closing time and pleaded for them to print & dry-mount it again, which they cheerfully did, saving the day. With a zillion things on my mind, I didn't have time to worry about a detail like this, and because of Paradise Copies, I didn't have to. Thanks, fellers! read more

I sent in a file for a poster I wanted printed last night. I called this morning and they were able to proof it before the afternoon. I came in to see the proof and they had two versions. One of them liked great, and I told them I liked it. The were able to make copies in minutes! Great information and customer service. I've had things printed there before and they've always been great. read more

Friendly, knowledgeable staff, GREAT prices! And it feels good knowing you support a local business. Will be back for sure.

Went in to scan and print. Really great customer service, good prices, and happy that I was supporting a local business. Will definitely be back. read more

Paradise Copies is the best in the area. By far. The staff are friendly and helpful, the prices are reasonable, and I always come away with a high quality product. read more

Awesome copy shop. They've done numerous jobs for me over the years, including our wedding invitations, and often go above and beyond for their customers. Highly recommended. read more

Worst customer service ever!!!!! Not only do they not greet when a person enters the establishment, but they wont even tell you "Someone will be right with you in a moment" or anything similar. They also don't know how to use a computer and it seemed like they had never even laid eyes on a document of any format. I have never given a bad review to anyone, but this place is the worst ever. I will continue telling people at work and friends that this place is awful and never to do business with them. read more

This place does fine work but, their customer service is severely lacking. Whenever I walk in they barely grunt to acknowledge my existence. It'd be nice to be greeted with "Hi, can I help you?" instead of "Uh, hi." read more

I started going to paradise copy to get some over-sized prints done. They were capable of printing up to 18in x 24in matte prints for me. I was happy with the quality of the printing until I later purchased my own ink jet printer (for $100 after rebate), which was of much higher quality than their "professional" printer. But that's not my main problem with Paradise copy. The business just seems to be generally run poorly. When I first went in to get something printed, I think I have four files to print. When I went to pick up this first batch, one of them was so smudged I couldn't believe that they were trying to give it to me as a final product. They agreed to replace it for free, and I picked it up a few days later. I returned with a new batch of files to print. They printed these files for me without any problems, however, they cut the paper that they were printed on when I specifically asked not to have it cut. This wasn't a big deal though. Later, someone purchased a print for me and they promised that they could print it and ship it to the destination for me, which I thought was a great service. I happily paid for shipping and they told me when they shipped it. However, the piece arrived at MY HOUSE a few days later rather than the address of where it was supposed to be shipped. After telling my customer that it had been shipped, I had to tell them that it actually got shipped to the wrong address and I'd have to re-ship it. I think this makes me look bad as a seller even though it was entirely not my fault. Though maybe I should have blamed myself for trusting the people are Paradise copy. I will say that all of the people I dealt with were very nice and they apologized when they screwed up. (This gets them to 2 stars instead of 1.) But it was just one too many screw ups and I couldn't take it anymore so I no longer use their services. In review: nice people, but unorganized and expensive, low-quality printing. read more