I normally don't leave negative reviews, but I believe it's important to share my experience so…read moreother business owners can make informed decisions. When I first spoke with the owner at Amherst Copy about designing menus for my restaurant, I was told the work would take about 6 hours and be completed within one week, starting around 12/31/2025. Unfortunately, the project was delayed for nearly two months and was not completed until 2/26/2026. During that time, I had to visit the shop many times to review and correct mistakes in the design. Several times they printed sample versions of the menu, and we carefully checked them and marked all the corrections that needed to be fixed. We returned those samples with detailed notes. However, many of the important corrections were not applied, which forced us to repeat the same process multiple times. What was most frustrating was that the time spent correcting these repeated mistakes appeared to be charged to us as hourly design work. In the end, we were billed $1,486, which was extremely surprising considering the delays and the number of errors we had to correct ourselves. Because of these issues, our restaurant opening was delayed while customers kept asking when we would open. We also spent over $500 printing take-out menus and banners, which we ultimately had to throw away because the design could not be used. We eventually had to hire another designer and start the entire menu project again from the beginning. Instead of resolving the situation, the company filed a court case against us, which added even more stress for a small business owner. Based on my experience, I cannot recommend this service. I encourage other business owners to clearly confirm timelines, revisions, and billing practices before starting a project.

I hired this printing company to print my restaurant menus. We provided all the necessary files and…read morespecifications, but the printed menus we received were incorrect. This caused significant delays in opening my restaurant by about two months. Additionally, we had already paid for the printed menus, which now must be discarded, resulting in over $500 in losses. We are currently redoing the menus with a new designer, and the company still has the original printed menus. I am sharing this experience to help others avoid similar problems, and to advise anyone using their services to carefully check samples before approving the final print.

the owners and staff care and get to know you and your business. they are super responsive to…read moreemails and pricing question

This company was "accidental find"by friend trying to help with a church related trip to an…read moreorphanage and to build homes. A company close to home (NY) referred to me by a volunteer-- and their customer-- took their time and energy wasting ours as well as coming up with new ways to raise cost. Zak n Ruby were straightforward, helpful, expeditious,(ie. professional )as well as a pleasure to talk to! The t-shirts were loved by our group and WE COULD NOT have done it without these two! The team leaves tonight-I wanted to let everyone know that it is worth doing business hundreds of miles from home if it is with people like this :) Thank you again OWP!

I was nervous to get a poster printed here because some of the reviews were not the best. BUT I'm…read morehappy to say I had a great experience and the person at the print area was super nice and helpful. Also I called and got my poster printed 2 hoursish after I sent it in through the website= so very quick turn around time. I think it's a little expensive to print here, but overall a great last minute option and was very impressed by their customer service.

I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.

I am so happy to have found a local business to parter with for my company's printing needs!…read more For the past two years, we have had everything from custom banners and signs, to business cards, stickers and posters printed here and couldn't be happier with how they all have turned out. Ashley, Amanda, and Scott are amazing to work with and are there to guide us along the way . I encourage everyone to trust them with your project

My go to place for all of my printing and marketing needs. Everyone at Copy Cat is great to work…read morewith, and they always help me bring my visions to reality while offering their professional insight and expertise. Scott recently helped me with a window sign for my business. It came out great, and he was so helpful and patient with me throughout the process. He was super responsive with emails, and even set aside time for me in person to show me different materials and options!

We were traveling and needed to print out some documents for our trip. Not only did Paradise make…read moreit super easy to do it straight from my laptop in-store, but when the total came to .48 cents and I didn't have any cash on me (only cards), the very sweet guy ringing me up said it was on the house! Truly above and beyond!

I needed a very important digital art project printed, and went to Paradise Copies upon a…read morerecommendation, and against my better judgment. It was a large format print job, 18" x 24", on canvas. Communication from the start was lacking in clarity. I initially waved a proof, because the designer there, that I initially spoke with, left me feeling like this wouldn't be an issue to print. When I went in a day later to get the finished piece, it was desaturated by 80%, then I unrolled it, and there was white hand prints all over it. The designer working on this took it back to try to figure out what the issue was. After a week of being condescended to and gaslit, as though the Tiff they were using was the issue, (it wasn't of course), we decided that this has gone on long enough and they'd try to print to glossy paper instead of canvas. The glossy proof looked fabulous. So it seemed like they turned a disaster around. Initially I was told by this designer, (Matt) that I wouldn't be charged for this redo and the multiple proofs. I was fine with paying for the proof of the glossy, but he said don't worry about it, and that I can have the proofs when I come in to pick of the final print. I go in today, September 17th, and the clerk hands me both the piece and the proofs, I go to walk away and she's like I have to pay for those. I said, it's already paid for from the $38.25 I paid for the botched job. They go into the office to speak with someone who wouldn't even get off their butt to speak to me themselves. The poor clerk couldn't articulate what the person in the office had to say. They told me that I could write my credit card number down, (yeah, no thanks), so that when Matt comes in they could sort this out. So I guess because I was starting to raise my voice, that person finally came out to speak to me. They were like I'd have to pay and additional $50 plus on top of what I already paid. I said that I'm not going to pay almost $100 for a botched job. I asked for a refund, and they said no, that I have to wait until they speak to the designer, even though the person I was speaking to was the one in charge. WTF!? So I repeatedly had to ask for my receipt back before the, I'm assuming, manager or owner finally handed it back to me. She was so indifferent to the situation, and acted like she didn't understand why I was making this her problem, when it f-ing is! This job was started on the 3rd of September, it's been two weeks of wasting my time, to still not get what I wanted, and now I'm out of almost $40. I've would've been fine with paying a little extra, like $10 or $20 more, but not for over $50!

Collective Copies prints our holiday cards through the Florence store. Randy has been consistently…read moreresponsive, and incredibly patient and thorough as we mock up the card. When it's designed, Randy emails over a PDF for review, and also offers to print up a proof for our review, so we can see it in-person, before green-lighting the full printing. That gives us a chance to make sure color, edges etc look as we'd hoped. And it's easy to stop over there since the Florence location is only 5 minutes away from our house. They provide envelopes for the cards, and the finished product always looks excellent. Affordable, local, and our dollars go to support a worker-owned cooperative.

Because I'm a remote employee, I can't use my company's high quality copiers. But, when I am on the…read moreroad to meet clients, I still need professional-looking materials. Collective Copies in Florence always comes through, and always much faster than I need them.

I have brought several items to hope and feather for framing, many unique and one of a kind, some…read moreextremely sentimental. Without fail, they do a fantastic job framing my items, and I have complete trust with them when I leave something especially precious with them. They approach each object with care and strive to come up with the best solution, and always work within your budget, not trying to upsell you. 110% satisfied customer!

They are great! Really good quality work, we highly recommend Hope & Feathers. We bring our artwork…read moreto them and they always help us choose the best option.

It is literally faster to drive to the Northampton store. And there at least you are acknowledged…read more The younger guy (K) is helpful but he can only do so much on his own.

Best to know before coming here that they do NOT want your business. That explains why they are so…read morerude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels.