We were traveling and needed to print out some documents for our trip. Not only did Paradise make…read moreit super easy to do it straight from my laptop in-store, but when the total came to .48 cents and I didn't have any cash on me (only cards), the very sweet guy ringing me up said it was on the house! Truly above and beyond!

I needed a very important digital art project printed, and went to Paradise Copies upon a…read morerecommendation, and against my better judgment. It was a large format print job, 18" x 24", on canvas. Communication from the start was lacking in clarity. I initially waved a proof, because the designer there, that I initially spoke with, left me feeling like this wouldn't be an issue to print. When I went in a day later to get the finished piece, it was desaturated by 80%, then I unrolled it, and there was white hand prints all over it. The designer working on this took it back to try to figure out what the issue was. After a week of being condescended to and gaslit, as though the Tiff they were using was the issue, (it wasn't of course), we decided that this has gone on long enough and they'd try to print to glossy paper instead of canvas. The glossy proof looked fabulous. So it seemed like they turned a disaster around. Initially I was told by this designer, (Matt) that I wouldn't be charged for this redo and the multiple proofs. I was fine with paying for the proof of the glossy, but he said don't worry about it, and that I can have the proofs when I come in to pick of the final print. I go in today, September 17th, and the clerk hands me both the piece and the proofs, I go to walk away and she's like I have to pay for those. I said, it's already paid for from the $38.25 I paid for the botched job. They go into the office to speak with someone who wouldn't even get off their butt to speak to me themselves. The poor clerk couldn't articulate what the person in the office had to say. They told me that I could write my credit card number down, (yeah, no thanks), so that when Matt comes in they could sort this out. So I guess because I was starting to raise my voice, that person finally came out to speak to me. They were like I'd have to pay and additional $50 plus on top of what I already paid. I said that I'm not going to pay almost $100 for a botched job. I asked for a refund, and they said no, that I have to wait until they speak to the designer, even though the person I was speaking to was the one in charge. WTF!? So I repeatedly had to ask for my receipt back before the, I'm assuming, manager or owner finally handed it back to me. She was so indifferent to the situation, and acted like she didn't understand why I was making this her problem, when it f-ing is! This job was started on the 3rd of September, it's been two weeks of wasting my time, to still not get what I wanted, and now I'm out of almost $40. I've would've been fine with paying a little extra, like $10 or $20 more, but not for over $50!

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

Collective Copies prints our holiday cards through the Florence store. Randy has been consistently…read moreresponsive, and incredibly patient and thorough as we mock up the card. When it's designed, Randy emails over a PDF for review, and also offers to print up a proof for our review, so we can see it in-person, before green-lighting the full printing. That gives us a chance to make sure color, edges etc look as we'd hoped. And it's easy to stop over there since the Florence location is only 5 minutes away from our house. They provide envelopes for the cards, and the finished product always looks excellent. Affordable, local, and our dollars go to support a worker-owned cooperative.

Because I'm a remote employee, I can't use my company's high quality copiers. But, when I am on the…read moreroad to meet clients, I still need professional-looking materials. Collective Copies in Florence always comes through, and always much faster than I need them.

I have brought several items to hope and feather for framing, many unique and one of a kind, some…read moreextremely sentimental. Without fail, they do a fantastic job framing my items, and I have complete trust with them when I leave something especially precious with them. They approach each object with care and strive to come up with the best solution, and always work within your budget, not trying to upsell you. 110% satisfied customer!

They are great! Really good quality work, we highly recommend Hope & Feathers. We bring our artwork…read moreto them and they always help us choose the best option.

We have worked on two different projects here with Jim Gipe. His digital printing expertise is the…read morebest; he is the equal of the art printers that I used in San Francisco. Jim captures images with a Hasselblad and prints archival images on canvas or paper. He consults with artists and makes suggestions. The prices here are reasonable and I always emerge with a project that is even better than I imagined.

From the owner: Photography / studio and location Artwork reproduction…read moreHigh resolution scanning Film scanning Photo restoration Fine art printing Picture and art collection digitization

I normally don't leave negative reviews, but I believe it's important to share my experience so…read moreother business owners can make informed decisions. When I first spoke with the owner at Amherst Copy about designing menus for my restaurant, I was told the work would take about 6 hours and be completed within one week, starting around 12/31/2025. Unfortunately, the project was delayed for nearly two months and was not completed until 2/26/2026. During that time, I had to visit the shop many times to review and correct mistakes in the design. Several times they printed sample versions of the menu, and we carefully checked them and marked all the corrections that needed to be fixed. We returned those samples with detailed notes. However, many of the important corrections were not applied, which forced us to repeat the same process multiple times. What was most frustrating was that the time spent correcting these repeated mistakes appeared to be charged to us as hourly design work. In the end, we were billed $1,486, which was extremely surprising considering the delays and the number of errors we had to correct ourselves. Because of these issues, our restaurant opening was delayed while customers kept asking when we would open. We also spent over $500 printing take-out menus and banners, which we ultimately had to throw away because the design could not be used. We eventually had to hire another designer and start the entire menu project again from the beginning. Instead of resolving the situation, the company filed a court case against us, which added even more stress for a small business owner. Based on my experience, I cannot recommend this service. I encourage other business owners to clearly confirm timelines, revisions, and billing practices before starting a project.

I hired this printing company to print my restaurant menus. We provided all the necessary files and…read morespecifications, but the printed menus we received were incorrect. This caused significant delays in opening my restaurant by about two months. Additionally, we had already paid for the printed menus, which now must be discarded, resulting in over $500 in losses. We are currently redoing the menus with a new designer, and the company still has the original printed menus. I am sharing this experience to help others avoid similar problems, and to advise anyone using their services to carefully check samples before approving the final print.

the owners and staff care and get to know you and your business. they are super responsive to…read moreemails and pricing question

This company was "accidental find"by friend trying to help with a church related trip to an…read moreorphanage and to build homes. A company close to home (NY) referred to me by a volunteer-- and their customer-- took their time and energy wasting ours as well as coming up with new ways to raise cost. Zak n Ruby were straightforward, helpful, expeditious,(ie. professional )as well as a pleasure to talk to! The t-shirts were loved by our group and WE COULD NOT have done it without these two! The team leaves tonight-I wanted to let everyone know that it is worth doing business hundreds of miles from home if it is with people like this :) Thank you again OWP!