This is for the distribution center in Springfield,MA. I…read moreunderstand the short staff issues but why are my all my packages being re-routed? There has been 5 packages that have reached the distribution center DOWN THE STREET from my house and are getting sent back to the sender. Why? They just send it right back to the distribution center a week later. Causing everything to be later than expected.

Many of my vendors call it the Springfield DO LOOP. Arrive depart arrive depart with an occasional…read moremoving through network. Four days from CA to MA and three days resting in Springfield MA. Then hours to the coast of CT. Priority or first class? Do not waste money, the DO LOOP with slow you down. This has been happening for years.

Bad. Packages get stuck here for days with no update on what's going on. Probably bad employees or…read moresomething

Now I give no stars as am sitting home and the carrier doesn't bother to ring the doorbell to…read moredeliver a package that needs to be signed for. He just puts the slip through the slot, makes me sign it and attach it to the door for next day pickup, and then brings it the following day, so now we are talking a three day delay for no reason. Please explain why the postal workers are not following the governor's mandate and wearing masks when delivery mail and making contact with customers. It's ridiculous.

Hi There, On Aug 24, 2024 letter at the lobby drop off box…read moreat 393 Belmont to NY. After a few weeks , it had come to my attention that the letter had not arrived. On their website , a missing mail form was initiated. On Sept, 25a household member contacted an employee at the local post office for an update. Even though the employee was polite and professional which was great, his answer appeared to be a training book answer of how to possibly prevent this from occurring again. We appreciate the already known information provided from the employee however, we were more interested in the letter being found and what the post office was doing to find it. The household member informed the employee that the letter was a check and the we were concerned and will cancel it. We have not yet heard of any progress. Oh yes and this is hilarious. A few days later when raining, I go out to the mailbox and observe a letter on the ground addressed to our neighbors, of course I made sure it went to the intended address. This was not the first time. To the USPS employees, Thanks for doing the hard and sometimes tedious work. May I ask all just to be a little more careful with the mail? Thank you, Mr. B

The USPS Office in Forest Park Springfield is small, but considering their size and how many people…read moreappear to be on their staff, they seem to work effectively. The desk clerk is also usually super nice, and I've never had issues with my mail or sending a package to anyone else.

Constantly receiving returned mail, "address unknown" and they are always good addresses!read more

I think the local West Springfield post office goes a great job. The employees go out of their way…read moreto be helpful and are super nice. They location can be busy at times and the people working there keep things moving and remain calm and helpful. I know people in our town appreciate their service.

I'm out of town, and have been trying to call the post office for over a week (I try daily), I let…read morethe phone ring 10-15 time, and NO ONE picks up. I'm missing important mail that's NOT getting forwarded.

MTS Siding and Roofing came to my home for some damage due to high winds causing damage. I needed…read moreto get repairs immediately due to rain and snow coming and I did not want to get any further damage to my home. Matt contacted me asap and advised me he could come out the next day and do the repair. I sent him pictures of the damage and he responded with the price right away. He and one of his workers came the next day to inspect the roof for any other damage he may have missed in the pictures. Repairs were done that day with no other problems. Would recommend him to anyone looking for a good roofer and siding looking at some pictures of his work.

these guys suck donkey!!! a bag of rocks can deliver better if i were you id avoid this service bc…read more like another reviewer had the same problem. i ordered something and i didn't expect it to be delivered by the worse delivery service (fedex) in the entire world left my package at the wrong apt luckily the fn cold didn't damage it . not to impressed. avoid!!!! fedex. get your item delivered by ups!! ups is the goat 100%

I would give o stars if possible. Tell me how this makes sense. I am an ebay seller, who packages…read moreall shipments properly. I always use usps because i never have problems with them, and the one time I did they refunded my damaged package after I refunded the buyer. So this buyer chose fed ex, i drop it off at a walgreens for fed ex package pick up for them to send. They absolutely mangled the package and destroyed the item my buyer bought. It was properly packaged and labeled fragile, I filed the claim all my proof of what it looked like in perfect condition and the damage from the pictures the buyer sent me. How do you destroy a package and deny a refund. SCUMBAGS!!!!! Never use these grimey maggots. almost $20 shipping fee $45 item refund, taxes of $12.99, what does fed ex do. Deny my claim with all my proof, and I'm out almost $100 because of incompetence. There has to be a way to get my money back.

Gabby from the Chicopee MASSACHUSETTS office is very rude not only me, but to other customers. I…read moream here quite often. Today an elderly woman thanked her, and she just walked away. What happened to thank you have a nice day? She is they employee.

I love the team at this branch. They are so helpful and friendly. They are also fast and…read moreefficient.

This post office is nice and clean. But I guess it can get pretty busy. The review rating is not…read morebased on cleanliness nor the customer service, because both of them are great. It's based on the number if employees at this place. They seem to always be short on staff due to cutbacks. The employees here are hardworking and efficient. I just wish they had more help. I'm sure they feel the same way.

No one ever answers the phone at this post office. I have tried calling for over an hour. The phone…read morerings and rings and no one answers.

I visit this Fed Ex store many times. I stopped utilizing UPS because of the rude, impersonal and…read morean uncomfortable feeling that I'm bothering them when asking a question. Jenny, Amyah & Yar's smile, personality and professionalism make my experience at this branch awesome. All three are attentive and work great as a team. All three are always present, meaning and always have their undivided sincere attention. These 3 young ladies represent Fed Ex excellent. Continue to inspire your staff and remind them how amazing they are and how much customers appreciate them.