I was supposed to get two books I ordered on Monday according to Holyoke email. I did not receive…read moreon Monday or Tuesday. All my six pieces of mail on TUesday were soaking wet.

Also, 12/30/2023, I was there for mailing an international package. I was charged for $98 something…read morefor a $17 USPS paper-box, and insurance for up to $200 (it's value marked as $150 mail). On the receipt, there's no such thing like: how much was the charge for the insurance. If $98-$17=$81 is the insurance charge for up to $200, that could be too expensive. Even worse, the value is marked as $150, while I would have to pay extra $50 like "air" because this $50 wasn't inside my package. The clerk was a senior lady. She's nice obviously with her smile. However, she seems was not familiar with her work, which could be the reason that this happened to my package. Did I get overcharged for mailing that package??

This is the best post office around this area. I literally avoid the Indian orchard branch even…read morethough it's closest to me because they have the rudest woman in there ! This place has the most polite and helpful employees. I've NEVER had a bad experience here. If you need help with anything, they're willing to assist you. Highly recommend this post office !

I called the post office this morning, as I was struggling to find information for a phone number…read morefor a small post office in New Hampshire. Erik was beyond helpful, not only in finding the phone number for me but also assisting with seeing if the address I had was correct. (It wasn't.) He was also very patient with me, as I was more than a bit rushed. I definitely recommend using this post office for their services. I actually go here instead of the post office in my town, but don't tell anyone. Ha ha!

Friendly staff, able to take care of multiple issues easily. They lock up the building at night,…read moreso you unfortunately can't access to self service kiosk to print labels, etc. Because of this, I wish they would stay open later in the day, like 5pm on weekdays.

First things first, I'm the realest...jk jk (Cardi B joke... *cringes internally*)…read more Okay, first things first for real: we're in the middle of a pandemic and these people are still friendly, knowledgeable, kind, and well-stocked with hand sanitizer. It's clear that these postal workers are working hard to keep up with the flow of mail regardless of the global situation and it is so appreciated. When you visit this location right now, expect all the normal services that you need along with some other additions like glass partitions to keep the workers safe and healthy. If you need hand sanitizer, just ask. They keep it behind the desk. Now on to the normal review. I've been using this post office now for over a year and I haven't had any issues. The employees are friendly and helpful. When I have issues or am confused about how to write out something, they are always really willing to help. This is the only post office within the city, I believe, so you may come here because of lack of choices, but you won't be disappointed.

Absolute worst experience ever. I have lost all confidence in the postal service. Sent an…read moreovernight envelope at 9:30 in the morning to reach its destination at 12 noon the next day. 12 noon the next day, not there. 12 noon the day after, not there again. I go to the post office to see what's up. Their response: "Why are you here?" Why the f*$% do you think I'm here?! RIDICULOUS. Never using USPS again. Hope they cease to exist soon.

I took a Ring.com return to this UPS Store, in the box and packaged as I received it. But this UPS…read moreStore wanted to charge me $2.00 for 5 inches of tape. I'd rather drive it to West Springfield. Why do businesses think it's a good practice to gouge consumers? It's not. This is why so many brick and motar stores are going out of business.

Go in- this afternoon being cut off by an NOC with hair issues,get to the attendant told my package…read moreneeds a pc code,go to provide it on cell,left in vehicle. That wasn't the issue. The lady who sat on the phone while the store filled to capacity at 230pm (because who works apparently) and she remained on the phone with *tech issues* leaving one attendant sneezing her way thru Karen's who seemingly make their living buying and returning.

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

Generally never a line, quick service and always kindness from the other side of the counter.read more

Keep hiring employees who throw packages anywhere to get trampled on and destroyed! Perfect…read moreservice! Ugh!

This USPS public office, located at 145 Univeristy Drive, Amherst, MA, violates the Americans with…read moreDisabilities Act. There are no automatic door openers for entering and exiting both the public foyer and the servicer desk area. I witness disabled, injured, and elderly patrons having to wait for other patrons to open and close doors for them. The ADA requires independent access. This is a disgrace.