Keep hiring employees who throw packages anywhere to get trampled on and destroyed! Perfect…read moreservice! Ugh!

This USPS public office, located at 145 Univeristy Drive, Amherst, MA, violates the Americans with…read moreDisabilities Act. There are no automatic door openers for entering and exiting both the public foyer and the servicer desk area. I witness disabled, injured, and elderly patrons having to wait for other patrons to open and close doors for them. The ADA requires independent access. This is a disgrace.

First things first, I'm the realest...jk jk (Cardi B joke... *cringes internally*)…read more Okay, first things first for real: we're in the middle of a pandemic and these people are still friendly, knowledgeable, kind, and well-stocked with hand sanitizer. It's clear that these postal workers are working hard to keep up with the flow of mail regardless of the global situation and it is so appreciated. When you visit this location right now, expect all the normal services that you need along with some other additions like glass partitions to keep the workers safe and healthy. If you need hand sanitizer, just ask. They keep it behind the desk. Now on to the normal review. I've been using this post office now for over a year and I haven't had any issues. The employees are friendly and helpful. When I have issues or am confused about how to write out something, they are always really willing to help. This is the only post office within the city, I believe, so you may come here because of lack of choices, but you won't be disappointed.

The attitude of the people that work inside the post office. They are rude and think they are…read morebetter than others. I adore my mail carrier but the people that work the counter are rude.

Absolute worst experience ever. I have lost all confidence in the postal service. Sent an…read moreovernight envelope at 9:30 in the morning to reach its destination at 12 noon the next day. 12 noon the next day, not there. 12 noon the day after, not there again. I go to the post office to see what's up. Their response: "Why are you here?" Why the f*$% do you think I'm here?! RIDICULOUS. Never using USPS again. Hope they cease to exist soon.

The clerk Nancy has been know to make up false allegations to where she had to issue a written…read moreapology. Management did however confirm appropriate actions were taken .

Fans behind counter / delivering season tix /…read more always smile, Go Sox!

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

Just dropped off a package five minutes ago. Told the kid at the desk it was fragile. He…read moreimmediately tossed it about 7 feet into a bin with other packages. Needless to say, until they hire more competent staff, I'm going elsewhere for USPS services moving forward.

By far the worse my packages get left out in the open for everyone to steal, I have everyone's mail…read moreexcept my own in my mailbox. I almost lost a housing opertunity because the mail I was supposed to get when somewhere else. Ever since my post lady left its gone downhill. There's not so friendly ladies in the office either. I typically head downtown for shipping packages out now

Best to know before coming here that they do NOT want your business. That explains why they are so…read morerude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels.

It is literally faster to drive to the Northampton store. And there at least you are acknowledged…read more The younger guy (K) is helpful but he can only do so much on his own.