1. The UPS Store

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West Springfield, MA

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The UPS Store

2.0 (19 reviews)
Closed • 8:00 am - 6:30 pm
Updated 2 months ago

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12 years ago

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8 months ago

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10 months ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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Hi Mark. We appreciate your business and the 5 STAR review!

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12 years ago

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5 years ago

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8 years ago

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10 years ago

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9 years ago

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13 years ago

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12 years ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(21 reviews)

Why is Linda still there??? My goodness she's rude! I was just there yesterday and she was so rude…read moreto me just because I misunderstood something. A couple of younger coworkers of hers were very nice but look miserable having to deal with her. So many complaints about her, surprised she's still there. I know a couple people who won't go to that store, now I totally get why! (2 stars only because the coworkers are nice to deal with)

Never seen someone so loud and proud about their racism as Linda…read more I went in to have a title notarized for a young man. As soon as the notary realized his father didn't speak English, her attitude changed completely. She became incredibly rude, pushed our paperwork back across the counter, said she wasn't going to deal with it, and refused to help them. If there was a legal reason she couldn't notarize the document, I completely understand--that isn't my issue. My issue is how they were treated. There is a professional and respectful way to explain a legal requirement, and this was not it. The dismissive and hostile way she spoke to them was shocking and deeply upsetting. I've never witnessed someone treat people so differently because of a language barrier. Whether it was prejudice or simply unacceptable customer service, the experience was completely unprofessional. I would not recommend this location based on how they were treated. For reference, Older white lady white hair, She is a manager.

The UPS Store - shipping_centers - Updated November 2026

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