Wonderful and very helpful staff. They have so many useful items. It is always a pleasure to stop by the store.

Very rude service here. Just came in to make photo copies. A woman who worked here kept asking if I knew how to use the machine. I said I could figure it out, meaning I know how. She then kept lurking and trying to "help". It was very rude. Hard to explain here. I told her I was fine and she immediately said snidely, "Well, you told me you could 'figure it out.'" Unnecessary, rude and confrontational vibes. read more

I was returning a Bed Bath and Beyond order and a woman named Jasmine gave me fabulous service She was able to print the label from my phone and didn't charge me for the printing or the packaging tape. I told her manager Jessie garrison what a great employee Jasmine is. It was a great way to start the weekend read more

I was returning an Amazon package today. The woman was extremely rude and was not helpful at all. Evidently she was the owner! I will never be visiting this UPS store again. I left without being able to make my return, even though I had the original box and the Amazon box! I'm not surprised the location gets such horrible reviews. I reported this experience to Amazon as well. read more

Frustrating. Store does not open if we get even a little bit of snow. Funny how people can drive around after store, roads are mostly cleared, but this store cannot open. Use the Enfield Ct store nearby instead if you want dependabilty. read more

I used this store to drop off some packages and get something notarized. The people were pleasant and the service quick.

I needed to ship two packages to a friend who couldn't receive them at home, so just in case, I called the store beforehand to make sure I was putting in the "care of" or "Attn" the way they preferred. Spoke with a nice woman named Lisa, sorted that, did the shipping through my own UPS account and paid for them that way. As soon as the store called to say the packages were in, my friend went to pick them up. A tall, white-haired man with beard and glasses grudgingly brought him the packages, then demanded $5 a box before he'd release them. First, he said it was UPS policy (it's not). Then, he said it wasn't included in the original cost because it was "store related". He also told my friend that "next time you have something delivered here, call to let us know it's coming." When my friend asked why, he said "If you don't pick them up within 2 days, we send 'em right back." I can understand not wanting packages to sit forever, but I just spoke with UPS and charging for already-paid-for packages is NOT their policy and should not have happened. In more than four decades, I have never, ever, run into this with any UPS store. Very annoying. The whole point of pre-pay is so the receiver does not HAVE to pay. Plus, there was no mention of any extra charge in either phone call. Suggest avoiding this store. read more

Unbelievably rude. I opened the door and was immediately screamed at for not having a mask. Could not have been more rude if she tried. This is the 4th rude encounter I have had here. The owner is just as rude if not worse. seems to think the world owes him something. There are plenty of UPS stores in neighboring towns. I'll take the 5 min drive from now on. They can keep their attitudes. read more

I went to the UPS store in Longmeadow, MA to return my equipment to COX. I called before I left my house to make sure they would take and ship the equipment back. The gentleman I spoke with told me they would take the equipment back for me (as per the instructions from COX). When I got there with my equipment in hand, they looked at me like I had three heads and refused to take the equiment back. Terrible customer service, I won't go back there again. read more

Granted I've only dropped of pre-labeled packages but the couple and others who work here are super nice. Maybe it's because I've had a lot of experience shipping things before but don't be shocked by the price of shipping at these places. Make your own online ups account and print your own labels. Get some packing supplies from Walmart and save yourself some $$$. read more

IT's a great place. The other reviews about tape, and rudeness, lame. Sad. Fake. Does he go to the Apple Bees with his own steak, then act surprised and pi$$y about it, when they accidentally charged them for it. Bring your own beer into a bar and they tell you to leave. It's simple. If you're complaining about shipping and how it's so hard on you, you're probably a troll. read more

Poor customer service. Although I purchased a shipping box, I brought packing tape into the store with me, in my hand, and visible to the employee 'helping' me. She had quoted me the price of the box ($3.55 16x10x5) She then left to the back and retrieved the store packing tape. I brought attention to mine, but she taped the box and affixed the shipping label. When I was rung up, the bill was $3.77, box plus tax. Before I could pay, she stated "wait", and added $1 to the purchase. I questioned this and she noted it was for the tape. I stated "I have tape" and again raised it for her to view. She never quoted or mentioned a charge for her taping it. This is when she became rude, took a $1 out of the draw, slammed it on the counter, said 'here's your dollar' with anger/disdain, and walked away. I left the dollar there, as rating/reviewing this encounter is much more fulfilling. I'll go 5 minutes further away to use the UPS store in Heritage Plaza in E.Longmeadow. read more

I recently needs to identify a local company to pack and ship an important piece of art from Longmeadow to the Chicago area. From the moment I encountered Jim and his team of professionals I knew I found the right place. Once measurements were taken I was given a price that included crating and packaging the 4' x 3' framed painting. The price was fair and the expertise that went into meticulously packing the art work was nothing less then extraordinary. The crate arrived a day early in perfect condition. You can be sure I will use UPS Longmeadow for their professional services in the future. read more

I'm the 'friend' in the previous review who had two small boxes delivered to this store and was charged a $10 surcharge before I could claim them. As soon as I said that I was "picking up two boxes" the tall, white-haired, bearded man behind the counter gave me a pained, irritable expression, as if he were doing me a favor for holding on to them for a few hours. When I questioned him about the totally unexpected $10 pickup fee, he gave me some gibberish about the store having to charge it because UPS imposed it ("and the stores weren't too happy about it" -- hah!) and it wouldn't be charged "if you have a mailbox here." Who the he// has a mailbox at UPS? Then, if that weren't enough -- and perhaps because I didn't challenge him further re: the illicit surcharge of $5 per box -- he chided me for not calling in advance to let them know the boxes were coming! For real. So, now I have to alert a UPS Store that a shipment is coming in? This guy is in the wrong line of work. I've dealt with him before and had another unpleasant experience with him, but chalked it up to him having a bad day. Well, if alienating and cheating your customers is your idea of running a business, I'll take my business elsewhere. And UPS Corporate, if you're by chance reading this, please investigate this store. They're probably reimbursing themselves for all kinds of things they shouldn't be. And acting uppity about it, to boot. Take your UPS business to nearby East Longmeadow or Enfield. read more