Hi There, On Aug 24, 2024 letter at the lobby drop off box…read moreat 393 Belmont to NY. After a few weeks , it had come to my attention that the letter had not arrived. On their website , a missing mail form was initiated. On Sept, 25a household member contacted an employee at the local post office for an update. Even though the employee was polite and professional which was great, his answer appeared to be a training book answer of how to possibly prevent this from occurring again. We appreciate the already known information provided from the employee however, we were more interested in the letter being found and what the post office was doing to find it. The household member informed the employee that the letter was a check and the we were concerned and will cancel it. We have not yet heard of any progress. Oh yes and this is hilarious. A few days later when raining, I go out to the mailbox and observe a letter on the ground addressed to our neighbors, of course I made sure it went to the intended address. This was not the first time. To the USPS employees, Thanks for doing the hard and sometimes tedious work. May I ask all just to be a little more careful with the mail? Thank you, Mr. B

The USPS Office in Forest Park Springfield is small, but considering their size and how many people…read moreappear to be on their staff, they seem to work effectively. The desk clerk is also usually super nice, and I've never had issues with my mail or sending a package to anyone else.

I called the post office this morning, as I was struggling to find information for a phone number…read morefor a small post office in New Hampshire. Erik was beyond helpful, not only in finding the phone number for me but also assisting with seeing if the address I had was correct. (It wasn't.) He was also very patient with me, as I was more than a bit rushed. I definitely recommend using this post office for their services. I actually go here instead of the post office in my town, but don't tell anyone. Ha ha!

This is the best post office around this area. I literally avoid the Indian orchard branch even…read morethough it's closest to me because they have the rudest woman in there ! This place has the most polite and helpful employees. I've NEVER had a bad experience here. If you need help with anything, they're willing to assist you. Highly recommend this post office !

This is outside the scope of what I would normally review (of course, having said that, I only have…read moretwo reviews thus far and this begs the question of how one establishes 'normal' given such a minute sample size...but I digest), in spite of this I feel compelled due to various factors. First let me mention decor; this is actually a wonderful bit of architecture both inside and out. In fact, the gentleman who helped my girlfriend and I informed us that there is a similar work of art in Providence, RI (i.e. the post office is built upon the same model). No cookie-cutter P.O. here folks. A typical post office experience is probably most comparable to a day at the registry of motor vehicles (translated: yucky and lame); this is what I expected and was cranky and frankly dreading the need to get a passport for a little trip up the river to Canada (said need the topic of an entirely different soapbox sometime down the road perhaps). We were, however, treated to possibly the most friendly and enthusiastic postal clerk we have ever had the pleasure to work with; he made the inevitably painful experience bearable and eased us through, going above and beyond repeatedly, offering to take care of several steps that normally would have sent someone to the back of the line (or worse, home). We left feeling reassured and, in all honesty, awestruck by how refreshing the whole experience was. The take home message folks? Government employees do NOT have to be miserable to function and one's expectations need not be so low when contemplating a trip to the town Post Office.

Am I seriously about to review a post office??…read more Yes, our Saturday morning at the Palmer post office was so good that it warrants some praise. We needed passports (a first one for Ryan, and a renewal and name change for me), and we arrived -- "descended upon" would probably be more accurate -- with a rag-tag collection of applications in various states of completion, certified documents, and more questions than answers...including, can the passport fairy please make all of this happen in time for our trip to see my beloved Liverpool FC play in Toronto about a month from now. And by the way, we don't have photos and, oh yeah, surprise, I'm out of checks. I felt a little like one of those tourists in a foreign land who, unable to make sense of the currency, just hands over a wad of mystery money to a shop keeper and begs them to take what they need. I imagine most postal workers would have run for the hills, or slammed the window shut and declared that passport processing is done for the day please come back Monday when someone else will be working. But the young man at the Palmer post office on Saturday morning had some serious halo action over his head. He was kind, patient, understanding, and abundantly competent and helpful. He figured it all out, made sense of our paperwork, advised us on how to get the fastest turnaround in processing, took our photos, made a couple of phone calls to get answers that he didn't have, turned my debit card into the appropriate money orders, and even filled us in on some of the history of the building when he overheard us comment on how beautiful it was. Folks, it simply doesn't get any better than this.

"Oh, oh, you've been good to me You made me glad…read moreWhen I was blue And all I gotta do Is thank you girl, thank you girl" (The Beatles) Since I've retired, I've spent a good chunk of my time de-cluttering and down sizing my stuff. A lot of that includes selling off my long-time hobby collection of sports cards through various social media sites. And that means I've made dozens of trips to this post office to ship out whatever I sold. So on this #ThankYouThursday I want to give a special "Thank You" shout out to Robin and Alex who have guided me and helped me over the last eight months. They've educated me on the ins and outs of Flat Rate boxes, First Class Shipping and Tracking options, Media Mail and the unbelievably expensive costs to ship things to Canada. This is the only place I use to mail out my cards and the like. So Thank You, Robin and Alex. #ThankYouThursday

I know folks complain about having to go to the RMV. It's the first week of the month... almost all…read morethe parking spots are taken. I thought...uh oh. Walked in to see a giant wall of a security guard (6'6" guessing) in front of me. He inquired of my visit. I was renewing the registration on my utility trailer. He asked if I had my license, of course. Then gave me a ticket for standing in line. I was in and out in under 10 minutes. I love this registry for the speed and the fact that most of the people here are fabulous. I also found out a few weeks ago that I had been over paying for this trailer because it was listed at the incorrect weight. I thought I'd have to go through all kinds of hoops to get it fixed. The gracious RMV worker had it done in a moment for me. And said that she was sorry that I had been over paying for the last 6 years. Yep, at least it's done now.!!!

HUGE WASTE OF TIME DUE TO LACK OF COMMUNICATION. GO…read moreSOMEWHERE ELSE IF POSSIBLE. Needed to register a vehicle and there was no openings due to pandemic at any other location. Website says drop off registrations have a faster turn around and as this was closest to my location, I dropped off the needed forms on Friday. A week goes by and I hear NOTHING back. I called, was on hold for an hour and then told to email them. I emailed them, they requested my info, sent it over and then heard nothing back. Now a week and a half has gone by. Called again. Hold for two hours. Told to go to the location. Once there I was told I missed a form and that they tried to call me the same day as drop off (checked call log and had no missed calls from them, also they had my email on my file but didn't inform me at all of a missing form). Brought back the needed form. Waited another two days and finally got a confirmation, only to be told on arrival that I need to bring in ANOTHER FORM (which the email I received does not mention). A WASTE OF TIME. I understand infrastructure is struggling with the pandemic but we're a year in. While the RMV seemed outdated before, this is just a disgrace.