I went in to the office to check on a mailbox that was broken into twice in the past two years. For some reason, my questioning somehow created some personal anger in the customer service agent...it was disturbing and unforgettable. In a government facility, I expected better. Poise might be a stretch, but at least some decency and respect. Not cool. read more

Worst carrier ever. Would rather return a package to sender instead of just looking at the case and matching up names. I guess it's easier to be a dick. Thanks usps. Do one. read more

Outstanding service every time. Everyone at the facility is Great !!!!! Thank you Silverdale USPS !!!!! read more

I like this ost office because the lobby is open 24-hours allowing use of the automatic postage machine...I use this a lot. the only draw back is the continual attempt to have you buy additional services...don't ask me over and over if I want all that BS, I said NO once so just give me the stamp or label and I will be on my way...! I realize that the postal service is broke but the approach to squeeze each and every penny out of you just drives me nuts. read more

US Post Office - Been here for forever...difficult to find on Yelp...but iys here...!!! - Post Offices Near Me - Silverdale, Washington

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Absolute worst service ever! Our delivery driver is a lazy piece of work who needs to retire. She constantly picks and chooses what she does and doesn't want to deliver. I was told that he/she attempted to deliver a package but couldn't because we weren't home. We were. I went down to the office to pick up my packages and was told they weren't there. After demanding to speak to a supervisor in order to at least locate the packages, she was able to miraculously find them in the back (after about 45 minutes and FOUR different attempts). Now I'm waiting on another package delivery that I should have gotten yesterday and haven't for god knows what reason. The supervisor has an attitude problem and the entire staff has a work ethic problem. If this continues, I plan to file complaints with her boss. read more

Learn how to read and properly do your jobs. The construction going on doesn't affect you misplacing my package. Manager was beyond bitchy and rude. No reason for that at all read more

so, unlike some - i had a positive experience mailing a "Priority Package". Around 1pm on a Tuesday was a short line - was scepter for passports. Staff was kind. only nit was that the priority boxes are not self closing, and USPS requires you to self - tape. They are happy to sell you some tape. read more

not sure what their walk in service is like, but they suck at answering the phone. You call and they put you through a wasteful triage of questions to push buttons. Once you answered, the phone rings while you wait for it to be answered. When no one bothers to pick it up, it disconnects. If you're diligent (or maybe just masochistic) you'll probably get through after multiple attempts. Be prepared to waste time. "Your tax dollars at work." read more

Went here a couple weeks ago to get my passport card & the lady who "helped" me treated me like an idiot asking me if I knew the difference between the passport card & book & about my last name since I have 2 last names. She had a really bad attitude for no reason & ruined my whole mood for the rest of the day. Definitely do not want to come back to this store. read more

I am a frequent user of this post office, and love the service from the people who work here. Thank you!

They delivered two packages to the wrong address. When asked the status of the packages they simply said it was delivered. So, I guess they were correct. Well, not really. Plus the supervisor was very rude. I would love for someone to call me to discuss. read more

Mailed package to 13 y.o. grandson in Georgia who is recovering from liver transplant. Postal clerk sold me on 2 day priority service. This was on Friday Sept 3 & with the holiday weekend clerk told me would deliver Tuesday Sept 7. Package delivered Thursday Sept 9. May as well sent regular mail. My advice is do not bother paying extra for 2 day priority because the postal service does not stand by their 2 day claim because, when I complained later, the postal clerk told me they didn't guarantee 2 day but only targeted that goal. They are happy, however, to take your extra money. The UPS or FedEx alternates at least provide a voluntary refund for service not performed. read more

Unlike Tracyton where customer service is non existent- Silverdale is staffed with friendly and courteous counter associates. I have always been acknowledged when I enter and always greeted farewell when leaving. After my recent horrible experiences at Tracyton (although not anything out of the ordinary) I have decided to only come to this location. I rarely have to wait to drop of pre paid packages. They always make sure to ask if I need any stamps or anything else and generally have a happy deposition that makes coming here far from a chore. Kudos to the staff at this location for being easy to deal with. read more

Like most other people here, repeatedly do not get my packages delivered but they are entered as "delivered to a parcel locker". It's not possible that they are ever delivered to the lockers, codes are necessary to be left with me do that. I also have my entire apartment staff check all parcel lockers to be sure, the same day that the packages are "delivered". Never to be found. read more

Stopped by this morning and sent out a priority mail package. This store is well stocked and usually has a short wait at peak times. I popped in right at 9AM so here were only a few other people here and no line for service. I am awarding four of five stars because the customer service is strong but they do have long waits at peak times and don't always have enough staff behind the counter to keep things rolling along. read more

Been waiting on mail since dec first still haven't received it first time it went back four weeks later my friend resent on Jan 2 and i still haven't received it. It went back because the mail man I guess didn't recognize the name wtf deliver the mail it's your job your job isn't to monitor who you think lives there or doesn't ass! read more

The customer service for USPS absolutely sucks, and I can also never seem to be able to speak to an actual person in the office, no matter how many times I call. read more

I've been to this post office a couple of times and it's been easy and convenient. Staff is always nice to me. There is always parking outside and I've had less than a 10 minute wait to get to the counter. If you need a passport, just schedule an appointment online. It's pretty easy to see the availability and you can sometimes schedule the appointment the same week. read more

I put out going mail in my mail box for pick up and put the red flag up, so the mail person would pick up out going mail. He came by dropped off today's mail and left the out going mail in the mail box and left the red flag up. This is not the first time. Are the mail delivery personnel not trained to see the red flag and what it means? Very poor service. read more

Worse service ever! Silverdale "Postmaster" Jennifer is rude, and disrespectful. She does not show any human kindness when it comes to customers. This post office does not deliver packages to accessible front doors if there is a locker service close by. They don't understand that the lockers are a customer option ( I do not use/have an account with that 3rd party fee based locker service) and not a carrier option. I explained that I have physical limits and the lockers are not an option for me. She told me to file a complaint or hire an attorney. They will not accommodate my needs and she is not concerned because it is not her problem. This is very wrong and something needs to change! The post office should not be so dismissive of their customers needs and they should never treat human beings the way this location does; it's the only post office that has ever treated me like this and refused to deliver my packages. Her and another employee "Supervisor" Lee (male) told me it was a union rule that they could not deliver my packages to my accessible front door and they could not make the driver do it?! They do not provide a service to the public when they refuse to honor services they offer. read more

Today, I went there to pick up a flag for my husband's funeral. He was a retired Navy and passed away a week ago. After filling a necessary paperwork, a postal Clark went back and just tossed a box towards me. No words, he didn't say sorry for your loss or thank you for your husband's service. Nothing! So disrespectful. read more

What a frustrating place. They don't deliver half the time and if I go try to get my packages, they don't have them or can't find them. I understand when it's a weather issue ( even though our road was plowed two days ago and they still haven't delivered my mail...), but shouldn't they still give me my mail if I come and get it myself? How can I still be waiting for packages that arrived in town a week ago? I've gone in three times to the post office, only to be turned away and told to wait and eventually my mail will come to me? That doesn't seem right. read more

Staff at the post office have always been professional and polite. They can't control the long lines so no points off for that. The supplies (the free priority mail boxes, etc) are usually well stocked. Building is nice and clean. However... we receive a lot of Amazon packages, like most people, and when the community mailbox lockers are full, we get a status from Amazon similar to the one we got today: "Delivery attempted today at 3:40 PM. Unfortunately, USPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience." My wife and I were both home at sitting 15 feet from the front door, so I doubt a delivery was actually attempted. This happens about every other month or so. Irritating as due to their hours of operation and my work hours, I have to take time off or in this case wait until next Saturday. Please at least ring the doorbell and wait 10 seconds before giving up. read more

I have been calling the Silverdale PO on Silverdale Way to schedule an appointment to take my grandson in for a passport. Because I live in the Tacoma area and my grandson lives in the Silverdale area, it is inconvenient and expensive for me to cross the bridge to schedule an appointment as well as drive him to the appointment. The Silverdale phone tree says to press 1 for customer service or passports. No one answers this line and the caller is instructed to leave a message, but their mailbox is always full. I tried pressing 3 to reach the supervisor, but no one answers and callers are instructed to leave a message at the beep. Unfortunately, there is no beep, just a voice saying goodbye. I did get to leave a message for the postmaster, but have not yet received a call back. read more