I'm surprising myself by writing a gushing 5-star review for a post office I only went to once…read more I mean, how can you tell one post office from another in order to even write a 5-star review? I guess my way to determine this would be to ask myself: Would I drive past a bunch of other post offices to go to this one? Answer: I would drive past a bunch of other post offices to go to this one. There's only one other bay area post office so far with this distinction, and that's the one next to the Manor shopping center in Pacifica. What these two post offices have in common is that they are small. Like, tiny small. I feel like this gives the agents a chance to really get to know their communities and their customers. They are not simply churning through long, soul-killing lines of strangers while trying to maintain their sanity...they actually have the time and space to look along the line and recognize their regulars. In the meantime, they feel relaxed enough and empowered to make personal connections with new customers. Which brings me to my experience here. My daughter and I only came to this location because it was close to where we were having dinner, but I would go out of my way and pay a bridge toll to return because our agent was so personable and friendly and went out of her way to connect with us. Then, just as we were finishing up, one of her regulars came in. She called out to her customer by name and quickly predicted what she would need. I could tell that the customer felt appreciated and recognized. Can't beat that boss level of multi-tasking.

1. Improve the attitude of the woman with dark hair and glasses…read more 2. Create a large drop box for labeled, packed packages. They have them in other post offices and if you're going to force people who use Click N Ship to wait in line to be inspected, they'll just use UPS. 3. INSTEAD of waiting as the woman said I needed to do (so she can look at my labels), I left and drove to San Rafael where they were positive and helpful in simply taking the packages without a fuss. No line. 4. It's over 80 degrees. Some of us have work to do and standing in line just to hand over packages (heavy ones) that are ready to ship, is not a great way to be efficient. I've been bringing packages to the post office for business for years. Never once has anyone instructed me to stand and wait so my labels could be checked. If I didn't pay enough, bill me the way you always do. I'm not holding my credit card anyway. I've got 20 pounds in packages!

Fantastic service Clean space…read more Helped us out with our passport application Highly recommended

I am convinced Tiburon location is the best in whole Bay Area if not the country…read more I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile. I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional. I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it's the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk. I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes. His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!

I come to this post office every month or so for work related priority mail. Dated and plain post…read moreoffice with space for only 3 clerks at a time. However, most of the time, they only have one mail clerk at a time and everyone has to wait in one line. Once in a while they do open two terminals but rarely. The service one gets is helpful and pleasant, but I wish the place didn't close for one hour mid-day for clerks' lunch breaks. I always forget they close from 12-1 and I end up waiting or going somewhere else. For a busy College Avenue area amidst small businesses, restaurants, markets, a middle school, elementary school and a community college, this little postal office operates like it is in a quiet, suburban, unpopulated area. But the place does get the work I need done. I just have to remember their work hours and beat the lines.

the phone number on the website is a LIE. it goes to a fax…read moresomewhere. Great example of why the postal service should be privatized or completely revamped.

The US Postal Service (USPS) operates this tiny post office in San Quentin Village. It's located on…read moreMain St, right outside the East Gate of San Quentin State Prison. The other day, I had to bring a special delivery to this post office. I just wanted to say thank you to Mr Cendon Wood, for giving me the best customer service! As soon as I pulled up, he asked how he could help me. I told him the situation, and he already knew how to receive it and who to call. The parcels were protected from heat, and properly stored. Cendon has an incredibly positive attitude. ----------------------------------------- Notes: Very limited parking at this post office.

Cendon and Rashida continue to provide excellent service. In a way, they operate a post office,…read morebut they also effectively provide a "community center" for the San Quentin Rehabilitation Center and the San Quentin Village.