Simply the best. Efficient and courteous even though not all the customers are nice. Everything is getting expensive which makes using the post office not as effective. Kudos to the whole gang at this station for doing good work with a smile. read more

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Great little neighborhood post office. This USPS postal location has good people working in it. My visit was quick and efficient. And there's still a little scale in the lobby to help you weigh items before you get up to the main counter. They're also open on Saturdays until 3:00 p.m. which is longer than some other post offices in the area. Give this post office a try. I'm sure you'll be happy. read more

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It's a post office...you'll wait in line you'll get frustrated...check it at the door. I came here for a passport appointment. After running my passport accidentally through the best Maytag had to offer, I had to get a replacement which means showing up in person. I made an appointment online and came 15 mins early...waited in line to get to the front only for the guy to tell me to wait by the clerk in the lobby. That guy was nice and told me to wait to be called and I was called on time. The woman who helped me was really great and sweet. Helped me get through all the hoops and fees and was 100% amazing. Total time on site was 20 mins (10 mins was the actual block of time I booked the appointment for). Parking is a mess (take transit or bring a motorcycle). But overall I'd come back here for another passport service appointment for sure. read more

This just might be my first review for a post office haha. Yelp shares a 2.4 star review. The Asian lady who does appointments / services was so sweet. The man here was not that nice. Didn't really help at all and just gave us an envelope and said here go fill this when we needed help with processing / service. Parking absolutely impossible to find in the area (and this is a weekday at 11:30am). Would not recommend this place at all! read more

The service here is excellent the people who were helping the customers were happy, informative and knowledgeable. Yes the prices have gone up but the service is better too .My mail actually arrived on time and safe. Thank You read more

Keeping this short and sweet. Shout out to MIKE! Best customer service I've received hands down. He was so nice and knowledgeable. He helped me with booking an appointment with a passport agent and even went as far as to look at other locations who had earlier appointments throughout the month. Come here for all your USPS needs and ask for Mike! read more

The staff is wonderful but they need a self-service kiosk for package drop-off. This is a high touch post office will a large population of older and analog users. These photos are typical of work day, mid-day. read more

US Post Office - This line is virtually out the front door. - Post Offices Near Me - San Francisco, California

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First time here around 11 am. No lines. Service was pleasant. Was able to get my priority mail flat rate envelope shipped quickly. Parking: ok read more

The oldest US Post Office in San Francisco from my childhood in the 1980s. I remember coming here dropping off my letters to be mailed out. Would you believe that this Post Office is actually the Post Office that al mails are being delivered and sent out? I would not expect this Post Office to be huge. It is not a busy Post Office when you drop off your mail. This does have a place to get your Passport photo taken. Neighborhood is busy! I remember growing up that there wasn't much going on in the neighborhood. Not much has change. read more

5/5 stars for my recent passport photo experience. They were able to accommodate me as a walk in and helped to make sure my passport renewal application was complete. Not only that, but Mike sang hits from Aladdin, complimented me for being photogenic and selected what he thought was my best photo that matched my complexion. I'm just a tired mom that was stressed about my passport expiring. He made the experience so much more enjoyable. Let's all be more like Mike. read more

This is the best post office in San Francisco, staff are very knowledgeable, I truly believe it has to do the persons trained the new staffs the correct way. And I see the team work environment in this location. I had use this site during pandemic regularly like 4 to 5 time a week, every single time I was greeted with smile, sorry for the wait and thank you for the business. They don't rush you even right before closing time, not like the main site on Evan street that give you pressure if you come in within the last 1/2 hour before close. When I chat with neighbor while waiting in line, many agreed to use the Excelsior one for service rather wait and get good service instead of going to other sites receive services not professional. Marisa, Michael, Charles and the rest of the team in the Onondaga site, Keep up your good work. read more

On a Thursday afternoon around 4p, there were about 5 people in line ahead of me, but the 3 agents working called another one to the counter and suddenly all 4 bays were assisting customers. I don't think I have seen this in years...anywhere! How often do we shop at a grocery store where more checkout counters are closed rather than open? How about our local banks? This was the first great customer service experience. The second was for a certified letter I was sending. The agent informed me that the PO Box listed was incorrect with the Zip Code. I checked the web site of the organization and the correct PO Box and Zip Code was written by me. She told me they do not have a PO Box at that Zip Code because she's been managing the PO Boxes there for years and that number is not what any of their PO Boxes begin with. Longer story shortened, she looked up the correct Zip Code for me and I was able to send the certified letter to the correct location! THAT is customer service! Thank you, Marissa! read more

Today I went to mail in my passport application. A really nice gentleman George helped me. I already had filled out my form online and printed. He doubled checked for me if all my info was corrected and what was missing. Which was a lot but he showed me where and what to fill out, his patience is one of kind. I had a yellow manila envelope which was no good, he advice me they won't take it. And it'll be cheaper with a first class white envelope. I showed him I had paid stamps already, he told me to use the $5 and pay the rest because they can't refund me back. (Read below) He was extremely friendly and nice. Acknowledgeable of his work. He's fantastic. Con: when I got to the cashier to pay to mail my item, lady (curly, light brown reddish orange hair, pale skin tone), wouldn't take my already printed stamps. One was $10 and the other $5. She asked me how long have I had these, if it's expired she can't take them. I didn't understand what she meant as my stamps does not have an expiration date, even tho I got them a year ago from my bf's shop. It only says the amount and zip code of place. She wouldn't take it. My mom used a $5 one last week to mail a letter to my grandma. She was not questioned about it. Idk if the policy changed but it was ridiculous. read more

I never thought I'd be in a position to review a post office but here we are. This is by far the shadiest post office I've ever been to. I tried to simply mail my passport renewal and the woman tried to convince me that passport renewals could only be mailed by priority or express mail ($12-$20). I was like, no I am not in a rush, regular mail is fine. She still tried to charge me the package rate for an envelope! Folks - check the pricing and be wary. I have literally never been upsold at a post office and this is just ridiculous for a government agency. Check your receipts, ask for what you want, don't be fooled by these thieves. read more

I went into the post office here yesterday to sort out a mistake the PGE Home Perks representative made when filing a change of address request to USPS. The manager yesterday gaslighted me and yelled at me about how I need to check the browser address for security and accuracy when I never even stated that I used the internet during the transaction that started the whole issue that brought me into the post office. I am highly knowledgeable in tech security and find it extremely SEXIST that because I present as a woman he thought it was appropriate to mansplain and hold authority over how I browse the internet. FFS. This all started bc PGE is trash and created a program in contract with all these service companies to try to sell their products to select PGE customers. The Post Office manager said I was being scammed and that HomePerks does not exist and I need to report this to the post master authority. I was not scammed PGE doesnt train their staff to push their products ethically. IF HomePerks does not exist then wtf is this?: https://www.pge.com/en_US/residential/customer-service/home-services/homeconnection/homeconnection.page Bottom line f*** your sexist male employee(s) (if there is more than just your manager) and DONT ever gaslight your customers, learn how to have healthy communication. That is simple human decency. I get that we are all stressed out esp. staff at USPS but that is no excuse to be an asshole towards other human beings that are probably struggling just as much as you are. read more

US Post Office - Post Offices Near Me - San Francisco, California

We have us passports appointment at 1pm but my kids have Dr appointment afternoon and we got in earlier to see if we can get enhance early for the us passport appointment. However, the nice guy Mike employee at 15 Onondaga avenue check in us and tells us to wait for a call. We have been waiting for two hours and the other agent told us my appointment is at 1pm so we have to wait for call. The employee all working slowly and we thought is our turn and the agent said there is another customer before us. However, we waited until 1pm again. I asked if there is any agent can help us since is exactly 1pm already. The supervisor ETHAN, exactly pissed us off and called the police to get involved. However, I never get scared since I didn't do any wrong and asked him back for the baby photo since we have photo service with them. He was the supervisor and he gave us an attitude and he pissed us off. That is really awarding. When we walked out , he came out and said:" Even you are Asian, but here is not China. How is a Discriminations !" How can this person be a supervisor with a bad personality and worst customer service, awful person and service. He should be get fired and took off from the local office job! read more

I've always had a good experiences at this post office. Been there many times, and the staff has always been nice. It is ridiculous they don't have a stamp machine or a weigh-it-yourself package mail station though, as lines can get real long. Also, being open on Sundays would be so helpful. To the person who said they got "scammed" over poly mailers....USPS only provides free priority mailers and boxes. Prepaid labels do not mean free packaging, and USPS never gives away free poly mailers. You didn't get scammed, you read the website wrong. read more

I know the USPS is struggling right now and they are trying their best. Parking here is ridiculous I think people double park outside just to come in here and wait in line also. I had a seller do mail fraud and was fighting the seller because they gave me a USPS tracker near my area which showed delivered. PayPal and my credit card was giving me a hard time and the USPS could not give much info on it. The supervisor other there I believe helped me out a lot by sending me a email stating that the package was not under my name nor the address that I gave him. Greatly help prove my case versus the laziness that PayPal and my credit card company investigation team has done. Forwarded his email to my credit card company and now it's being reopened. He confirmed that the tracker was not intended for me, nor in my name or even the correct package size. Wrote down the tracker, my name and address so he can email me saying the tracker and package was not for me and should contact the postal inspector because what the seller is doing is mail fraud. read more

Gets the job done, parking is a pain so either be prepared to illegally leave your blinker lights on and rush in, or bring a friend to sit in the car while you do your errands. The people were chatting to each other the whole time I was there but my packages were delivered! read more

Post offices, especially USPS can be a curt and brash sort of customer service experience. Understandable, and growing up I've always expected that kind of service without being too upset when a postal worker isn't too kind. I came in with my wife to get our passports. The man who helped us was not only helpful, but very sweet. It made the process a much more enjoyable experience to the post office. read more

I didn't think I would be leaving a review for a post office, but here we are! I went earlier today to apply for my very first passport. They advise you to arrive 15 mins earlier. For this location, I would keep in mind that parking is not easy to find. Give yourself 10-15 mins to find parking and walk over, and arrive 15 mins before appointment start. Once you arrive, go up to any counter (don't wait in the line) and let them know you're here for your passport appointment and what time. They will instruct you to wait in the lobby. They take passport photos here which is great - the price is similar to CVS/Walgreens - $15. My appointment time was 11:15 and I was seen by 11:25. A couple of times, two folks came out to apologize for the long wait and let me know I would be seen soon. Once I got to the counter, a gentleman named Charleston took care of the rest. I had taken a pre-filled form with me that I printed at home but that was the wrong size. He gave me a new form to fill out and checked my remaining paperwork in the meantime. Overall the process took ~20 minutes, we double checked every document that was submitted, and Charleston was very kind, patient, and efficient the whole time. read more

They have new staff here who are extremely helpful. I went in to get an envelope to mail my passport & a postal worker named Jorge walked me through the process, made sure my paperwork was completed correctly & that I sent it in the proper envelope. When I went to the counter to pay, Maria told me the price of stamps was going up so if I needed any I should get some. She gave me the information to track my passport. In the past I dreaded going to this post office. What a great & efficient experience I had today. I hope they hire more people like Jorge & Marie read more

It's a small, local post office. Nothing extraordinary. There's always a steady line any time of day. They have pretty standard post office hours (9-5pm) and this is one of the locations where you can get passport photos done (by appointment only 10am-3pm M-F). The only reason why I'm compelled to write a review is the humor I get when I watch this guy working the counter. His, I don't give a $#@# attitude and disdain for strong perfumes (yes, he literally turned a fan on the person who wreaked of old grandma perfume to deflect her odor) always gives me a chuckle. His antics always make my generally 5-10 minute wait a bit more entertaining. Overall, if you come here after 3pm, expect a wait. It's government work folks! Lower your expectations. Usually when you come to pick up packages they make a general call for those and get them en masse to help speed things up. read more

US Post Office - Don't know his name but I enjoy standing in line and just observing his snarky-ness! - Post Offices Near Me - San Francisco, California

Shout out to the young Asian dude with the autism support pin in his flat brim hat (hat bro). You are the real hero here and conduct yourself professionally and you work hard and efficient. You will do better elsewhere...why do you work here? Otherwise, this is lazy and incompetent people at the counter trying to hustle you for stamps or a passport or saying they don't have your package without checking. Hat bro knows you have it in back and he will retrieve it. Also, most of the line is people sending out $5-7,000 money orders in cash, and then getting back in line to do the same repeatedly. Or tweaked out people sending out packages. This is easily the sketchiest Post Office clientele in SF but honestly I've never felt that my life was in danger in line. read more

I was humiliated, screamed at, and disrespected by one of old lady receptionist (the think Carol) and the male supervisor. The worst customer experience anyone could go through. With my case, I was not given a valid reasoning why I was not able to ship my package (despite having a prepaid label). Instead they made me wait 30 minutes with no reasoning. I have always been mailing packages the same method for 3 years and this time, they choose to refuse shipping my package. The supervisor blamed my case for the cause of their business losing profits. Unbelievable... If anyone know who I can report them to, please let me know. read more

If I could give them -5 stars I'm gonna do it ! The worst post office in the USA , no no I think the worst in the whole world. Worst customer service , worst workers too , the lady is very lazy and the manager are not professional , I'm looking where I can report them , because I have appointments two time there for renew my son passport, I had a very bad service no respect at all , i had appointments at 1:45 when I was parking it's was 1:46 , the lady she refuse because I was late !! I had my kids with me and she screamed , she didn't respect the presence of my kids ,and the manager too. read more

I got scammed to put it simple. I already had prepaid labels but yet I still had to pay for polymailers! It says they are free online! Do not come here! read more

The passport service at this post office was great. Everyone was super professional. Audra helped us and she was very nice and super smart with great attention to details. Really impressed with their service! read more

Worst post office ever! I had a package delivered that no one was home for, and they left a slip. Only tried to deliver once! When I lived in the sunset..they would at least try the normal 2-3 times before returning to sender. So b/c I work 24/7 I could not pick it up at the post office, and thinking how great the redelivery option was, I tried that...to no luck! TWICE! and nothing!! WTF?! Either these people are effing lazy or they're sooo swamped that they can't add my package to their route. I'm sure they pass my house EVERYDAY! Just pretty pissed, I am calling the post office today and lets see what they say read more

I swung by the small post office on Onondaga to mail a fun Valentines Day gift to my niece in New York. It was completely empty. I prepaid the label at home and came to get the fixed rate large priority mail box. They had the box. Awesome. But not the service. :-( The large box didn't have the seal to close it up. All the other sizes have the self-closing seal. So as I was putting it together I asked if I could borrow some tape. Nope. I asked the agent what I should do. I told her I already paid the $22.80. She said that's a cheap price and "I should be better prepared". What? Thanks Cindy. For nothing. When asking for a manager she said this office doesn't have one and I would have to go to 1300 Evans. Mind you this is my neighborhood post office for 50+ years. Now I see why the reviews rate this place a 2 on service. So sad. Truly. Will have to start going to the one near my work. If Cindy's manager reads this, perhaps some coaching could help? Probably not. read more

I usually wouldn't care to take the time to review the post office but this location exceeded any type of expectation I could have had. First off, big shout out to Marissa and the older Latino gentleman who wears glasses (wish I got his name). I came here to apply for a passport and they made everything so painless. I have high anxiety and prior to arriving for my appointment I was sitting in my office constantly looking at the clock. Thinking to myself, "do I have all the right documents?", "did I fill that correctly?", "does my hair look okay for the photo?", "They only take money orders. How do you fill out a money order?" I arrived 10 minutes early as directed and was taken immediately. Both the Latino gentleman and Marissa double checked everything for me to insure I would not be delayed and they told me what to expect the following days. Thank you guys so much! read more

I never take my mailings to them because the counter people are slow and incredibly unfriendly and dense. Once I walked up to the counter because I was next and the counter person barked at me... "I'm not ready." They are really really really really slow. I get nothing but bad service from this post office. I've been home on occasion and have caught the mail man trying to stuff an orange slip in my mail box because he was too lazy to bring the package. There are so many people in line with those orange slips at the station you tend to wonder what's going on. They also take forever to redeliver. When you fill in the form to have them deliver, you're taking your chances on never seeing your package again. On one occasion, after a week of the package not being redelivered to me, I wrote a complaint through the web site. I feared that the package was being returned to the sender! I have lived at various addresses, and never in my life have I had more packages been returned to sender or undeliverable than here! Someone should put a fire under their butts and make them work. I think their philosophy is that it doesn't matter... they get paid for their time no matter how few people they serve. I gave them one star just to get the review in, but I really want to give them 1/4 a star. read more

Mike was amazing and super helpful! I hate seeing places like this get terrible reviews. Yelp is such an awful place, there's no incentive for leaving positive reviews so there's always just negative reviews from slightly inconvenienced customers. This place is essential, the workers are overworked and underpaid. Treat them with respect please. Stop leaving nasty reviews for people who are doing their jobs and doing it well. The post office isn't a service industry, they don't need to cater to you like a waiter would. Everyone here was helpful, Mike was awesome and friendly! 100% will go back, and I recommend you do too. read more

M Post office is awesome it's been harmed by The past administration, as they are trying to get it however the postal workers do their very best and I support them read more

This post office does not scan packages that are dropped off, unless you wait on line and have them scan it in front of you. It's really frustrating because they will ship it but it won't show any tracking updates until it arrives at the destination sort facility. I really wish someone at USPS would investigate the negligence at this location. read more

Going to the post office is rarely a pleasant experience simply because of the wait. However I have to say that the employees at this post office make it genuinely the most pleasant experience I've ever had visiting a local post office. I am there very often as I am a photographer shipping framed prints to clients on a regular basis and I can tell you each time I've been met with a smile, a friendly exchange, as well as with extremely efficient transactions. I can also tell you that I've observed each time the employees making extra efforts to help people coming in with much more complicated mailing needs, again, always with kindness. read more

This post office is very convenience, some staff are dedicate to their works. There are some PO Box available and staffs enjoy working over there. read more

Loved this post office. The clerks were awesome knew their job. Good service slight wait but isn't that always the case...

So, okay, the ladies that work here are nice, kind of. I mean what do you expect, they work in a rough neighborhood, the only thing that pisses me off is that I live by SFSU, so why is this MY post office? Shouldn't it be the one in the avenues??? So confused. Anyhow, this Post Office is about the size of a shoe box and gets pretty crowded. read more

I honestly have never had a bad experience at this post office. (And I have definitely had bad experiences at post office- see the hellscape that is the Noe Valley PO for more info.) I usually come here to mail packages, and even when I forget to fill out some crucial piece of info (customs forms, etc.), they have always been very nice instead of flipping out like I have experienced at other POs. Plus, the lines are rarely very long, (except around the holidays, which is inevitable.) Going to the post office can be very stressful, and I always anticipate some sort of horrible experience when I go, but usually at the Excelsior post office I wait for five minutes at the most and the counter people are perfectly friendly. This one lady told me I was her prettiest customer! How is that for customer service! read more

US Post Office - Post Offices Near Me - San Francisco, California