i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.

wow see so many complains about this post office, went to the post office because someone stole my…read morepackage then the guy told me to call the supervisor and when i called she was rude and mean, someone also told me that they pick her over the customer who has complained about her several times so what really going on, till this day i haven't received my package and never mind one it was more than 3 packages that was stolen at 923 parker street Jamaica plain mass. 02130 what can we do we do matter as humans!

I was called an asshole by male counter staff because I went to his line and he told me that…read morecouldn't I see he had a package in his hand. I told him the other clerk sent me to him.

Extremely inconvenient after hours access to the lobby. It's locked up by the time I get there to…read morepick up or send mail or small packages that I have.

I had requested a hold on my mail. Actually went to The postal annex and filled out a form for my…read moremail hold. Last time I was there,they had no mail. Went back and an hour later,they found it. Sent a friend about 8 days ago, as I was in hospital with my id " called several times. N/A. I finally take anotherc100 Uber " no mail" and I recently sent a letter a couple wks ago, to b sure they were holding it. Spoke with mgr today at the annex on Hyde Park Ave. Wasn't very concerned with it. I've had it. I've NVR had to use such a service in my life. Melail is important to everyone. Obviously someone isn't doing their job. As I hv come up with so many problems bcuz if this. And it was not taken seriously

This post office has a small town feel. It's small and cozy with the Nicest postal workers.read more

This place has morons working here, with the exception of my mail carrier. They do not care if you…read moreget your mail. A check went MIA and no one had a clue where it was along with the rest of my mail. The mail carrier for our street is on vacation. They didn't prepare for his absence and could not tell where my mail was from the week before that included a check. Management lacks professionalism or knowledge. They get away with it because this is a predominantly Black area. No way would this be allowed in Newton or Wellesley. Incompetent, rude, dirty, cluttered, unkempt office and lobby, they simply didn't call me as they were supposed to after I put in a complaint. Gaslighted me the fist time zi went in person to inquire anout my msil mail. Did not seek proper coverage for perdonnel. Going on a 3 week vacation and simply were not knowlegeable about my mail from a week ago whereabouts, thst included a state issued check. I canr denigrate this site enough! Lesdon learned. No wonder ppl are not using the mailing sydtem.sd they did years ago. They are unreliable and careless. I had to call 3 tines to get an phone agent to escalate my call to customer advocate department. I was given various numbers to call that did not work or helped me expedite my concern. I'm no longer looking for my check. I will report it missing to the sender and I am refraining from ever giving these morons the capability of handling such important mail. The disrespect is duly noted and reciprocated! They have personnel issues and I can see why.

I have been to this post office a few times, and every experience makes me just want to do my…read morebusiness, and get out. The building is fairly drab, which is fine. Very few people want to hang around post offices like they do in libraries or cafes, but that could be an interesting business idea. Are you listening, USPS? In any event, the actual lobby is pretty sparse. It is small, simple, and has definitely seen better days. I am sure that the postal clerks see plenty of characters, because they definitely make no effort to be polite to you. Once the clerk was on a call during my entire transaction, complaining to a friend about her paycheck. I gave her three slips for mail I expected, and she returned with just two items and said that the third may have been a mistake. Nope, it was just a package, and not a certified letter, so I had to send her back to look for a package. The lines are never terribly long, because this is not a popular postal office, but they only ever have one or two clerks on the counter, so three people ahead of you can be quite time consuming. Make sure that you are fully prepared for your business, or you will be sent to the back of the line. That is pretty representative of how things go at the post office. They got the job done, but they are also just unpleasant the whole way through.

Worst service of any Post Office I've been to; it's always slow. One person working, in no hurry,…read moreand second employee walks by and does not help despite seeing the long line. Will never use this post office again. Maybe that's their goal?!

Once again they lie and say a package is delivered when it clearly wasn't. They mark it delivered…read moreso they will look good. This should be unacceptable.

Lousy service. I have been trying to have a master key installed to a new mailbox for over a year…read more Today, I called to speak to someone. They hang up the phone both times I called.

They suck !!! do not come here if u have something important to do . The people in the back are…read morerude and nasty , and the front desk people are literally slow. It's also disgusting inside .

Big thank you to the customer service rep working printing at 8:30 PM tonight. To store management,…read morethis rep provided tier 1 customer service to me and helped 2 other customers at the same time. Polite, efficient, instructive and clearly knew the print machines and the paying printing process. I greatly appreciate the reps help and kindness. Thank you!!!!!

I visited this location to drop off an Amazon return. I was met with the stores general manager,…read moreMaria. Maria has the nastiest condescending attitude. I'm not sure how someone with her attitude is managing a team. When I arrived, Before I said a word, she mentioned I could not return my pillows because they were too large for the box she has. The pillows are fluffy and feather pillows so clearly they can be pushed down to fit in a box. She didn't attempt to try. I mentioned I'd call Amazon to see what other options are available for me to drop off at this location and she even went on to say "I don't work for Amazon; I do this all day and I don't need to try. It won't fit. " She went on to talk under her breath walking around the store being super unhelpful. When I spoke to Amazon rep she mentioned there's no way Maria should've refused my drop off and they provide them with multiple boxes for larger items. In short, I had to leave with the pillows and she was still being rude and combative as I walked away. This woman is terrible and I now understand why they have the reviews they do.

Just had three documents notarized for $45! Since I have never paid for notary services, I relied…read moreon the word of the UPS employee (the notary) that $45 for three documents is the 'going rate' for notary services. However, I just learned that many banks provide free (or low cost) services for customers, as well as public libraries. I feel robbed and taken advantage of. This specific store has been my go-to for the last five years. But after this experience, will look for a different location with a different owner. Robbery!!!!

Very helpful staff, convenient store with both assisted and self-service options available.read more

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

I was there a couple weeks ago. I know nothing about the…read morecomputer or printing out lables They were extremely helpful. They spent an hour with me until we figured it all out. The owners were both there extremely nice people. The service was spectacular. I will never go anywhere else. Thank you for all your help