This post office can be very busy for its size, particularly during holiday season, but the staff…read morehere are friendly and competent. I know they have a problem staffing it sometimes and occasional computer problems, so every once in a great while it's closed for no apparent reason.

I think this post office is nice and the girls are great! Nice and clean and professional!read more

Very slow times. Went in at 11 am to ship one package waited in line for 40 minutes need more…read moreemployees. There were only two people in front of me in line and it still took almost an hour.

Recently I went abroad for a month on vacation. I signed up for mail hold online. Two days later, I…read moresaw the mailman delivering the mail on my ring camera. I had to make an expensive phone call to the post office and remind them about my mail hold application. The man told me it won't happen again. However, a week later mail was delivered again. I had to make a phone call again. A week later they delivered the mail again. I made the phone call again. Morons. morons. morons.

Love this office. People: please keep in mind that this is not where packages and mail come out of…read more All of you are writing complaints about not getting your packages under this review. The packages come out of 450 Talbot Ave. They are two separate locations. Please research before insulting these people.

Ed is the best mailman we have had in years! The last one used to show up at 9pm. Thank you for…read moreyour service. The Jones, Jacob and Ballou neighborhood.

I gotta give mad props to the guy at front because he fought tooth and nail to get a refund for me…read more What happened was... I paid for two-day priority shipping to have a package delivered to my mom on Mother's Day; however, it was delivered to the wrong address and was returned to Postal Pal. Even though it was finally delivered to my mom, I didn't pay $30 for delayed delivery especially for Mother's Day, so obviously I want my money back. I called USPS and waited for an hour for a service rep, only to be told that I need to submit a refund claim online. After I submitted the claim, I received an email, stating that my request was denied. So, I called customer service again and explained what happened. Higher management then reached Postal Pal, and the Postal Pal workers were just not having it. So, as you can imagine, I was close to giving up. But I went to this post office hoping that it might work this time, and I'm so glad that the guy at front cared enough to help me out. Long story short, I waited an hour for him to process my refund and got my money back!

Absolutely worst USPS. They will not help you, they are rude, dumb, uneducated, horrible staff. I…read morecancelled my PO Box here because they were so utterly useless. Literally any other post office in the country would be better. Matter of fact I am never going to use USPS again if I can help it.

This USPS office is not valid. No one was there to accept a package. There is no entrance and no…read moreone working. Do not recommend this location

I just had to write about my experience with the Post office in Dorchester. I live in California…read moreand mailed a package to my elderly aunt in Dorchester via overnight. She missed the package, as it required a signature and the package went back to the post office and they left a note she needed to pick up the package from the post office.. She asked me to call the post office and see if I could have it scheduled for redelivery. In California personnel DO NOT answer the phone....EVER and so I had already felt I would need to tell my aunt I was unable to reach anyone. WELL......I called and...I was in total shock!! The woman answered the phone on the first ring and was pleasant!! I was in shock, given my experience with the post office over the last 10 years!...She was very helpful. She informed me, given they were about to close, someone would need to go down with their ID the next day. The next day my aunt sent her grandson for the package. The grandson was unable to get the package because he did not have the tracking number. My aunt, called me again in California 8 a.m. on a Saturday and asked me to call the post office and see if I could provide the tracking number. Again, I felt I got lucky the day before and there would be no way someone would answer that early in the morning. Lord and behold when I called, a woman AGAIN answered the phone!!! OMG. Again pleasant and she was very helpful and I was able to provide the tracking number and she facilitated my aunt receiving the package I sent her. I believe the woman said her name was Janice. She answered the call when I called the first time and she answered the phone when I called the second time!! Janice, Kudos to you.. You need to be the face of post offices around the world! Your handling of my situation will never be forgotten. Thank you! Management----Janice is a jewel. Thank you.

Why are the people at the counter so miserable here. There is only one lady at the counter that is…read morealways so nice and pleasant. The other two are just rude, annoyed and don't care that you know it. I don't use USPS often. That's deliberate as rates are crazy and service is terrible. And then you get snickered at, talked down to and just feel like you're spending money to get yelled at. The managers need to look at services training here and if one of the ladies is the supervisor, she needs to be retrained.

Older lady that works behind the counter is always so rude and condescending, have to agree with…read morethe other reviews on here. Unfortunately, this one is very convenient for me to go to so I must face the dragon lady again. Wish me luck fellow soldiers.

This place has morons working here, with the exception of my mail carrier. They do not care if you…read moreget your mail. A check went MIA and no one had a clue where it was along with the rest of my mail. The mail carrier for our street is on vacation. They didn't prepare for his absence and could not tell where my mail was from the week before that included a check. Management lacks professionalism or knowledge. They get away with it because this is a predominantly Black area. No way would this be allowed in Newton or Wellesley. Incompetent, rude, dirty, cluttered, unkempt office and lobby, they simply didn't call me as they were supposed to after I put in a complaint. Gaslighted me the fist time zi went in person to inquire anout my msil mail. Did not seek proper coverage for perdonnel. Going on a 3 week vacation and simply were not knowlegeable about my mail from a week ago whereabouts, thst included a state issued check. I canr denigrate this site enough! Lesdon learned. No wonder ppl are not using the mailing sydtem.sd they did years ago. They are unreliable and careless. I had to call 3 tines to get an phone agent to escalate my call to customer advocate department. I was given various numbers to call that did not work or helped me expedite my concern. I'm no longer looking for my check. I will report it missing to the sender and I am refraining from ever giving these morons the capability of handling such important mail. The disrespect is duly noted and reciprocated! They have personnel issues and I can see why.

This place should be more professional. I have been waiting for someone to answer the phone, They…read morelast delivered my mail three days ago.

I went to the business which says they are a DHL mailing facility. I did the leg work to print…read moreshipping label and pay on line (save 30%) I went to drop off package for pickup to ship and the older gentleman,guess he was the owner ,when asked by ypung lady how to handle mailing , he was sooooo rude,and said "Do it yourself" refusing to accept my package for DHL to pickup. I then went to mailing center in Randolph. No problem package accepted and awaiting DHL pickup. Why are some folks in our own community so rude,and lack business etiquette??? I am all set with this place never will step foot in there again in this life !!!