I flew in here in a panic 10 minutes before closing on a Saturday night with a color guide I needed…read moreprinted for an event table the next morning. The two women working behind the counter couldn't have been more helpful and kind, when I'm sure they were ready to close and start their evening. They came out to the self-serve printer to walk me through the process and ensure I could get my job completed. I hope FedEx appreciates the amazing customer service this store is providing!

always a friendly staff, ready to help you! fax machine included. Fantastic location!read more

I had the same experience as Alice B. I ordered a sign that arrived in Norwood on March 2. The…read morestatus said "delayed due to weather", which was fine, but by March 23, there was still no delivery. The snow had completely melted. I called UPS, and after a lot of teeth-pulling, they said that they had no estimated delivery. I offered to come in myself to pick up the package, but they said that they had lost track of it and that I should ask for refund. Something seems very wrong.

UPS is absolutely horrible. Called to find out why my package has been in processing in Norwood for…read more4 days. Customer service agent was no better than a computer. Trying to tell a frequent flyer that this is normal which it is not. Sorry they are uselessness.

Big thank you to the customer service rep working printing at 8:30 PM tonight. To store management,…read morethis rep provided tier 1 customer service to me and helped 2 other customers at the same time. Polite, efficient, instructive and clearly knew the print machines and the paying printing process. I greatly appreciate the reps help and kindness. Thank you!!!!!

I visited this location to drop off an Amazon return. I was met with the stores general manager,…read moreMaria. Maria has the nastiest condescending attitude. I'm not sure how someone with her attitude is managing a team. When I arrived, Before I said a word, she mentioned I could not return my pillows because they were too large for the box she has. The pillows are fluffy and feather pillows so clearly they can be pushed down to fit in a box. She didn't attempt to try. I mentioned I'd call Amazon to see what other options are available for me to drop off at this location and she even went on to say "I don't work for Amazon; I do this all day and I don't need to try. It won't fit. " She went on to talk under her breath walking around the store being super unhelpful. When I spoke to Amazon rep she mentioned there's no way Maria should've refused my drop off and they provide them with multiple boxes for larger items. In short, I had to leave with the pillows and she was still being rude and combative as I walked away. This woman is terrible and I now understand why they have the reviews they do.

Just had three documents notarized for $45! Since I have never paid for notary services, I relied…read moreon the word of the UPS employee (the notary) that $45 for three documents is the 'going rate' for notary services. However, I just learned that many banks provide free (or low cost) services for customers, as well as public libraries. I feel robbed and taken advantage of. This specific store has been my go-to for the last five years. But after this experience, will look for a different location with a different owner. Robbery!!!!

Very helpful staff, convenient store with both assisted and self-service options available.read more

I generally prefer to use UPS, but avoid this franchise/location. The space is small and crowded…read morewith limited options, and I don't find the owner/manager, particularly thoughtful. The USPS is only a couple blocks farther and is a spacious and well run office. Around the corner is a similar large well run FedEx office.

YEARS of great service -- This UPS store has been printing our quarterly Compassionate Friends…read morenewsletter for bereaved parents for years. Always patiently, beautifully. Allowing us to see a print-proof and make adjustments before the full run. John especially has been always willing to go the extra mile. Cannot imagine printing anywhere else.

Overnight package (overnight for a reason) got delivered to the wrong address (not sure where,…read moresince the picture of delivery didn't show any number on the door it was delivered at. Called. Was told we will look into it. 2 days later got an email saying we are looking into it. Called back later the same day. The person on the phone told me " we are looking into it". Tried to call again. The automated phone system would not even let me to talk to a human (no matter how much i tried to adjust my request to talk to a representative). After a very frustrating email and trying to get any answer, i got: "I am expecting the courier to retrieve and redeliver the package today." No "i am so sorry". No "that is the info I got". Nothing... i still dont know whee the package is. If you expect the courier to retrieve it, it doesn't mean it is there to be retrieved. It has been almost 3 days. Horrible!

I am extremely disappointed with the FedEx Ship Center in Needham. We paid extra money to have a…read moreshipment of Christmas cards delivered in time for the holidays, yet the package is still very late and has not arrived. Not only have we been unable to get a customer service representative on the phone, but the people at the center have been extremely rude when we have gone in person to inquire about the status of our package. Because of FedEx, it is likely that my wife and I will not be able to get our Christmas cards out in time for the holidays.

Had them pack & ship some china from MA to CA. They did a great job, nothing damaged, at a decent…read moreprice.

The staff here are so kind and very helpful. Good customer service is not always easy to come by,…read morebut they do a great job!

Such a cool store! They had lots of items to choose from, ranging from art supplies to kitchen…read moreknives. We really enjoyed the Inciardi print vending machine. Great customer service!

The CUTEST store ever! Not sure I have ever found a place with such an amazing variety of the…read morecoolest cutest things ever. You can really tell that each item was carefully curated and chosen. Perfect place to find a gift for any person in your life (or yourself) or re stock in their bulk refill section. They have everything from stationary, cosmetics, candles and home goods! so so glad we visited this adorable shop. Both the young man and woman who helped us were super awesome and delightful!!