The UPS staff are friendly and knowledgeable. They can help you with your shipping, copying,…read moreprinting, and shredding needs, to name a few services they provide. I have had a personal mailbox there for years, which keeps my mail and packages safe, as I travel a lot and am not home to secure these items. Give John and his staff a try, JR

I went in Sunday afternoon with package to be dropped off. There was one staffer who told me to use…read moreself assist. I was the only customer. I replied that I didn't know how and that I preferred it be done at the counter. The response was a quite abrupt "Read the directions!" This person wasn't just unprofessional, but outright rude! No assist, no kindess. Clearly not happy in the work.

I needed help shipping an item that I bought at an auction. The item is oddly shaped and very…read morefragile. Brian and his team packed the item perfectly with a custom made box. Brian took the time to call me, walk me through the process and answer all questions that I had. My box arrived on time and without any damage whatsoever! I would recommend New England Pack & Ship to anyone looking to ship important and fragile items. Top notch service and a great price!

Move from apartment in Holliston to Ashland: From start to…read morefinish my experience with this local company was wonderful! Very communicative, receptive of a date change on my end, movers were professional and friendly, they worked quickly and efficiently with no damage to any items. The cost was well worth it. I highly recommend them!!

Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

I was looking for a reliable and affordable option that could bring my materials that were left…read morebehind at my office to a meeting I was having in New York city tomorrow morning. They responded immediately to my request and the courier just picked up my materials ALREADY and I should have them today!! I could not be happier right now. I will be sure to use their service again.

These guys came through big time. A trucking company we hired dropped the ball and Bullet Courier…read morehelped us out. Thank you for a great job and easy to work with....

I have used their services back in 2013 for picking up and shredding documents. I had decided to…read moredrive up recently (within about 7days of the new year) and save some time and money. Here's the thing about old documents,like maybe some of you out there, I still had a lot left going back some 16 to 17 years. Now like a lot of people out there I have a shredder. Let's be honest though,how many of us (10 pages at a time) will actually shred such a big amount in a relatively short time? Raise your hand. (Pause). Yeah me neither. This is where neighborhood parcel comes into the picture. They are quick and efficient. If you take the drive up there my advice is to look for parking space 999( no not even making this up) as that is right in front of the building. They remembered me from a few years ago (hey I had a ton of old papers then). They are friendly as well and weigh each loose bag by the pound. Ironically I filled out and had them mail out the notarized certificate of document destruction. They will also email it to you only if you prefer. I can't tell you how much time they saved me (as I am getting to that stage in life of weighing time vs. money vs. the fact I won't do it all myself in this case). The relief of knowing that these old documents I was never going to look at again were all gone is priceless. If you've got a whole lot of documents you have been "meaning to get to" bring them here.

People are rude and not accommodating. There services are limited. The stairs at the entrance are…read morefalling apart cement and very dangerous. The UPS store in burlington is amazing with great and friendly staff.

I have shipped a few things here and I have nothing but good things to say about it…read more First, they have all the quotes and info right in their system so they were able to answer all the rate/timing questions I had. Also, whenever I need the packing materials they have them right there in the store and they don't mind helping me secure whatever I'm shipping. They are much easier and more helpful than the post office and I really like going to a local/family business over one of the bigger chains.

We ship quite a bit of or product out. These guys are our go to Fedex drop off location. They get a…read moresmall amount for every fedex package they take in. I'm a firm believer in supporting local businesses. I've never once had an issue shipping anything with them. My only reason for 4 stars is due to their highly, overinflated cost on USPS shipping. A book of stamps that should be 9.80 was 13.00.

The line here is ALWAYS horrific and they are always short-staffed so it moves at a snail's pace!…read more HOWEVER, the saving grace of this USPS location is that despite the counter being closed by 5PM, I've discovered that the self-service kiosk outside of the closed area remains open 24/7! I've almost always used the self-service kiosk for everything, including mailing letters, buying stamps and postages, as well as mailing/shipping USPS Priority and Express packages and envelopes! Very convenient to have this kiosk here! I wish all USPS locations would have one of these kiosks.

Athena turned a routine passport visit into an ugly demonstration of how someone on a power trip…read morecan weaponize even a small amount of authority. Walk-in passport services were available from 10:00 a.m. to 1:00 p.m., and our family arrived shortly before noon. Athena was extraordinarily loud throughout our visit. Her voice carried across the entire post office, making every conversation and comment clearly audible. After learning that we did not have an appointment, she announced publicly that she did not know whether she would get to us. We stayed in line. Athena then repeatedly stopped working for leisurely conversations, removed her reading glasses to chat, inserted herself into another employee's transaction, discussed movies with the white family ahead of us, gave their children M&M's, and used the word "bastard" during a loud conversation with a colleague. She had ample time for everyone and everything while our family waited under the threat that she might not serve us. When we finally reached the counter with a complete and organized packet, her warmth disappeared. She barely spoke to us and did not even acknowledge our child. When a colleague told her to focus on helping us, Athena loudly replied, "They don't have anywhere to be. They've spent an hour here." She did not know where we needed to be. We had spent an hour there because she had deliberately taken her time. She appeared angry that we had remained instead of becoming discouraged and leaving. The clearest evidence came at approximately 1:10 p.m., after walk-in hours had ended. A white man in his twenties arrived without an appointment, and Athena kindly offered to help him. She did not announce that he might be turned away or attempt to embarrass him. The appointment was not the issue. The deadline was not the issue. The difference was whom Athena chose to treat with dignity. I know the hot sting of realizing that someone has judged you for nothing more than the melanin in your skin. Athena's selective hostility, deliberate obstruction, public humiliation, and dramatically different treatment of white customers communicated that message clearly. Our child witnessed it too. This was not merely poor customer service. It was a sustained exercise of petty power marked by discriminatory treatment. USPS management should investigate this incident and hold Athena accountable.

I will never ship anything here again, the customer service is really bad, they will never reply…read moreand you don't know where you item is after a month. Don't recommend!!!!

We will never use this company again and we strongly recommend that you also never use them unless…read moreyou feel it is right for you to pay for damage that they cause to your vehicle. the auctions gate release stated NO damage on the vehicle but when it arrived at our dealership the damage was extensive to the front bumper and passengers side front fender/ passenger door. they said to get a quote of which we did and they asked that it not go through their Ins company due to the deductable being about the same cost as the damage, we told the trucker that we would not be paying the $400 to them that we had agreed to pay for the shipping of the car and they agreed that it was ok. And now they dispute the damage and state it was on the vehicle when it left the auction..Gate passes do not lie Just this trucking company. stay away!!!!!! P.S we have not finished yet, we will get our car fixed at your cost... this is not going away.....

The staff in this post office are consistently rude and condescending. They interrogated me about…read morewhy I needed to send such a large package abroad given how expensive it was. This is none of their business. They don't understand that the UK does not have "provinces". It does though have counties. One time a lady at the front desk looked visibly annoyed as when I lined up she was playing Pokemon Go on her phone. She imagined that she was being paid to play video games rather than run a post office. Another time a gentleman employee did not understand how to fill out a customs form and adamantly gave the wrong information. They have mastered the art of making you feel insignificant. Over the years I have watched them play favorites telling one person that they need to stand aside while amending a form because "other people are in line" while immediately wasting a lot of time frivolously chatting with a customer about their vacation. Apparently they "knew" them. You will frequently queue up for a long time indeed. And they lack a clock so far as I can tell so you don't as easily notice. So why not give it one star? Well it is open lengthy hours - something I am deeply appreciative of. It opens at 7:30 am allowing you to take care of an urgent matter before work. It is conveniently located next to the commuter rail and close to various forms of parking. It has post office boxes and the full plethora of options from a full service branch. Sometimes they will quickly give you what you need of it simple, like a book of stamps. Indeed the best way to deal with the employees is to keep things as simple as possible. If I had better options I would go elsewhere. I wish there was a way to force government services to be less condescending and rude.

They kept canceling my daughter's appointment for a new passport to the point where now it's too…read morelate. In order for her to go on her spring break, she'll have to risk it and use emergency services. Horrible service.